PYMNTS

APRIL 16, 2019

From fuel pumps to convenience stores (C-stores), many consumers worry about the security of their personal financial information. adults are concerned about the security of their financial data when making payments at these venues. Mobile wallets , however, have advantages that span from convenience to security.

Security 140

Security Mobile Retail Survey 140

FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Our survey found that good fraud protection is paramount for customers - even though they themselves may exaggerate income or claims. A report released by the FTC in February 2022 indicates a 71% increase in fraud in 2021, which cost consumers roughly $5.8 FICO Admin.

Survey 52

Survey Fraud Digital Banking social media 52

PYMNTS

MAY 22, 2020

There is a growing list of things millennials have seemingly been blamed for rendering obsolete, such as cocktail napkins, casual dining and expensive engagement rings. Our research suggests that as important as it is to offer digital tools alongside credit products, FIs neglect the old-school value of customer service at their peril.

Cards 216

Cards Data Millennials Report 216

PYMNTS

FEBRUARY 19, 2020

The B2B eCommerce Report , a PYMNTS and American Express collaboration, digs into the advantages of online business purchasing, as well as efforts to overcome the difficulties involved in designing and securing these shopping experiences. Digital Tools Make B2B Furniture Rental Fast And Flexible. Around The B2B eCommerce World.

Mobile 197

Mobile Online Payments Tools 197

PYMNTS

MARCH 12, 2019

Any security mishap can send customers to one of the other digital banking apps that are ready and waiting for them. In the new Digital Banking Tracker , PYMNTS examines the ways digital banking is changing as security measures grow more stringent, and challenger banks look to amass more customers. About the Tracker.

Digital Banking 209

Digital Banking Fraud United States Security 209

PYMNTS

JANUARY 24, 2020

All parties involved in sending or receiving disbursements must be able to easily share payment data to speed payouts to residents and ensure security. states are currently searching for ways to untangle those complications, and upgrade their electronic disbursement and payment tools. Fraud Issues Stemming From Paper Check Use.

Payments 130

Payments US Fraud Innovation 130

CB Insights

JULY 25, 2019

Fintech is often associated with digital tools targeted at tech-savvy millennials. Financial education tools are being tailored to seniors. Money management tools are helping people stay independent. Fintech cos are trying to prevent fraud. Financial collaboration tools target families & caregivers.

Millennials 73

Millennials Fintech Tools Fraud 73

PYMNTS

SEPTEMBER 24, 2019

Millennials no longer rule the mobile services space. Small banks can struggle to develop such services and keep them secure, however. Push payments are often seen as more secure than pull payments because the former do not require payers to reveal sensitive bank account or payment instrument data. Read more in the Tracker.

Mobile 246

Mobile Payments Apple Millennials 246

PYMNTS

MARCH 3, 2020

Even millennials , who heavily lean on remote banking, still visit physical bank locations for more complex functions, such as loan applications. Digital-first transformations can improve personalization and operating efficiencies, but they also bring challenges, including adoption-related costs and new avenues for fraud. million.

ATM 151

ATM Fraud Study Regional 151

PYMNTS

MARCH 30, 2020

Debit cardholders often choose this payment method because it is more secure than carrying cash — which cannot be recovered if lost — and may safeguard them against spending more than they have, which is not the case with credit cards. Younger customers are also using debit to underpin newer payment tools such as digital wallets.

Cards 165

Cards Security cryptocurrency Payments 165

PYMNTS

JULY 25, 2019

In the July Digital Banking Tracker , PYMNTS examines how banks are using tools like artificial intelligence (AI) and automation to both fight against fraud and better engage customers. As JPMorgan Chase shutters their millennial and Gen Z-focused digital-only bank Finn, it is taking this lesson to heart.

Digital Banking 176

Digital Banking Innovation Fraud United States 176

PYMNTS

JANUARY 18, 2017

And a separate study by CEB says that more than 50 percent of senior B2C marketers say they rely on tools such as web analytic technology, CRM systems and other related platforms. The more information that’s asked of them, the less likely it is that [millennials] will finish the application,” Johnny Ayers, cofounder of Socure, told PYMNTS.

Retail 100

Retail Millennials Study Technology 100

PYMNTS

SEPTEMBER 8, 2020

They need to leverage digital tools and experiences to reduce customers’ stress by removing friction and building trust. “My In fact, 85 percent of consumers that Amazon polled rated trust and security as “somewhat” or “very” important in their buying decisions. We use the same tools, and we also export the guarantees.”.

Innovation 223

Innovation Retail Millennials Tools 223

PYMNTS

JUNE 28, 2017

From their affinity for brunch (and avocados on toast ) to their attachment (uncorded, of course) for subscription services , it’s no secret millennials have some significant spending differences compared with older generations. Focusing on mobile millennials. Making faster payments more secure. That can be a tremendous help.

Millennials 108

Millennials Security Mobile social media 108

PYMNTS

SEPTEMBER 21, 2018

The popularization and widespread adoption of digital and mobile banking tools have presented banks with plenty of new opportunities, but they’ve presented new risks as well. Cybercriminals are finding new fraud opportunities as consumers turn to connected channels to manage their bank accounts. All told, 16.7

Fraud 100

Fraud Security Cards Mobile 100

PYMNTS

OCTOBER 31, 2019

However, as connected technologies offer new linking opportunities for consumers and retailers, online merchants are facing new adversaries in the fight against fraud. According to the firm’s general counsel, Nathan Garnett, the marketplace relies on both machine learning and human analysts to improve its anti-fraud responses.

Fraud 100

Fraud Retail Online Meeting 100

PYMNTS

JANUARY 17, 2017

And for that reason, credit bureaus, financial institutions and even eCommerce sites find they must look elsewhere for verifiable data or risk overlooking good but “thin-filed” consumers, including millennials. Outsmarting The Fraud. This leaves many without the “creditworthy” data that makes “thin files” thick.

Millennials 100

Millennials Data Fraud social media 100

PYMNTS

APRIL 9, 2020

The need for faster disbursements during this time could thus have a dramatic effect on the rate of digital and mobile payment tool uptake. Consumers may be more willing to answer calls from strange or unknown numbers during the pandemic, increasing the risk of fraud or security breaches. Around The Disbursements World.

Taxes 178

Taxes Mobile Fraud United States 178

Social Assurance

JULY 20, 2017

Why Millennials Need Banking Security and Compliance. This is why Millennials and Gen X-ers like me are some of the highest people at risk for financial theft and fraud. Our phones and those online reviews can give us a false sense of security. Technology and networking apps have made my life easier than ever.

Millennials 21

Millennials Compliance social media Security 21

PYMNTS

NOVEMBER 7, 2019

Fraudsters are constantly reinventing their approach to schemes, putting businesses and eCommerce merchants in a precarious position of responding to constantly-evolving fraud threats. In other words, it is no longer enough to respond to a fraud attack after it occurs. Across the Fraud Decisioning Landscape.

Data 101

Data Fraud Big Data Analytics 101

PYMNTS

DECEMBER 3, 2019

The drive toward frictionless but secure consumer experiences in other parts of the economy is also leading consumers to expect more from their financial institutions. percent of consumers want authentication controls for added security, and 39.9 Banks are starting to recognize that,” Ali said. It found that 70.2 Not only that, but 65.5

Mobile 137

Mobile social media Millennials Exercises 137

PYMNTS

JUNE 27, 2019

Fraudsters are finding new ways to slip past technological defenses, which leaves banks constantly upgrading the tools used to keep them out. For better authentication, financial institutions (FIs) are experimenting with artificial intelligence (AI) and biometrics, attempting to create security measures that don’t frustrate consumers.

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

PYMNTS

OCTOBER 23, 2018

As well, digital billing can help reduce healthcare fraud and errors in the $3.5 Sending a paper statement to a millennial or leaving a voicemail is about as useless as a hamburger driving a vehicle,” Max Tselevich, CEO of The Doctor, a medical services management company, recently told a healthcare reporter. Digital Challenges.

blockchain 173

blockchain Study Case Study Fraud 173

PYMNTS

JUNE 16, 2016

It’s no surprise that among millennials the digital variety of gift cards is even more popular – approximately 90 percent said they were more interested in purchasing digital gift cards now than they were a couple years ago, especially when it comes to storing and using the gift cards on their mobile devices.

Retail 100

Retail Cards Fraud Data 100

PYMNTS

FEBRUARY 26, 2019

As Samy stated, banks are grappling with a “significant level of transformation” tied to how they interact with consumers, and they need to find ways to serve several different demographics of consumers, from tech-savvy millennials to individuals who prefer to bank at physical locations. Leveraging The Trust Factor.

Mobile 181

Mobile Examples Millennials Digital Banking 181

PYMNTS

MAY 29, 2020

How are CUs utilizing videoconferencing capabilities on interactive teller machines (ITMs) to maintain their branch operations during the pandemic, and how is biometric technology helping them offer more secure, quicker and touchless ATM services? Consumers expect secure and fast access to digital tools.

Maine 130

Maine ATM Innovation Millennials 130

Social Assurance

JULY 20, 2017

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Millennials 12

Millennials Compliance Security social media 12

PYMNTS

JULY 30, 2019

Such tools are no longer at the far reaches of the universe, and today’s technologies would make the Enterprise’s crew feel right at home. Accents also presented a problem for the Texas-based chain, as voice recognition tools have historically had trouble interpreting certain dialects. Security and Privacy Issues.

Technology 119

Technology Mobile Google Software 119

PYMNTS

MAY 31, 2017

Bank, said that cash remains the most common method of transactions and “what’s amazing about that is that millennials are the most likely users of cash. In an interview with PYMNTS’ Karen Webster, Troy Cullen, president of Elan Financial at U.S. And that’s creating a problem for smaller institutions.

ATM 100

ATM Millennials Cards Management 100

PYMNTS

JULY 31, 2017

CO-OP Financial Services, for instance, announced plans to launch an artificial intelligence solution to tackle fraud prevention by quickly processing data, learning patterns and quickly adapting to changes with little human supervision. Some of these partnerships were specifically aimed at helping SMBs.

Report 114

Report Innovation Regulation National 114

PYMNTS

FEBRUARY 3, 2017

According to a 2016 report from the Pew Charitable Trust , the majority of mobile payment adopters worldwide use the method because of the rewards or discounts a platform offers or because of other features the service offers, such as electronic alerts and budgeting tools. “No And research supports Kadakia’s findings.

Payments 100

Payments Mobile Apple Study 100

PYMNTS

APRIL 27, 2016

Can the data trapped in “Digital Exhaust” – like online and social media data – be used to validate identity and predict fraud? Step One: Correlate a consumer’s participation in various types of social networks (traditional, blog-based and professional) and their associated fraud risk. Socure sure thinks so.

Online 100

Online Data social media Fraud 100

PYMNTS

NOVEMBER 14, 2019

While there is a discernible shift taking place among millennials, the bottom line is that virtually all employees just want to be paid on time and accurately,” said Guez, adding that faster payments support this demand. These tools stand to revolutionize how people think about getting paid,” she said.

Payments 127

Payments Compliance Taxes Technology 127

CB Insights

SEPTEMBER 10, 2019

While the media often portrays millennials as preoccupied with the rising prices of festival tickets and avocado toast, their real financial concerns are a bit more practical. But millennials face significant headwinds in making those financial dreams a reality. get the REPORT on next generation investors. From big banks to big tech.

Millennials 77

Millennials Mobile Lending Cards 77

PYMNTS

JULY 15, 2016

And for some consumers, especially millennials, that’s just not their choice.” That sets up one of the biggest areas of contention from the standpoint of the prepaid card industry: the majority of users perceive and use prepaid cards no differently than a standard demand deposit account.

Cards 100

Cards Millennials Regulation Cyber Security 100

Independent Banker

NOVEMBER 25, 2015

One of the biggest problems with FinTech companies is that many of them exploit existing banking infrastructure—including debit, credit and ACH networks—and access traditional checking and saving accounts, yet face minimal regulation when it comes to data security and privacy.

Community Bank 70

Community Bank Community Analytics Lending 70

PYMNTS

AUGUST 11, 2016

While prepaid cards are usually associated with being a financial tool for the unbanked, the profile of the customers using these cards is changing and changing fast. The biggest growth from the industry is coming from millennials who already have a bank account and checking account.

Cards 100

Cards Millennials Industry Tools 100