PYMNTS

NOVEMBER 19, 2020

With new digital business models rapidly evolving, sell-side organizations must prioritize a seamless experience for their clients at the very first moment of interaction. There are many ways that onboarding a new B2B customer can be a headache for suppliers that sell goods and services online. Onboarding Optimization.

Payments 263

Payments User Experience Online Strategy 263

Perficient

JUNE 24, 2023

While Optimizely is used as an example, the concepts discussed can apply to other digital experience tools as well. Companies can make it easier to connect systems, simplify processes, and learn from data-driven decision-making if they keep up with changes in technology and platforms.

Tools 251

Tools Digital Strategies Analytics System 251

PYMNTS

NOVEMBER 5, 2020

But for B2B vendors and suppliers, the unique needs of corporate customers cannot be ignored, making a consumer-like buying experience particularly complex. Yet pricing and payments continue to be a challenge for vendors hoping to optimize the user experience. Pricing Complexities.

Online 358

Online Strategy System Technology 358

Perficient

FEBRUARY 18, 2021

However, one of the main drivers is their weaknesses are exposed now more than ever with folks driven online with Covid-19 and expecting the same level of service they typically get at say their local bank. The approach we took, and you’ll see in the presentation, are real-world examples of digital trends.

Digital Strategies 383

Digital Strategies Strategy Industry Case Study 383

PYMNTS

SEPTEMBER 22, 2020

Consumer packaged goods (CPG) – which just four years ago had only a 1 percent penetration rate online – are capturing the digital shift in a dramatic way during the pandemic. As the crisis pushed online grocery into exponential growth during the crisis, CPG companies are finally starting to sell and advertise online.

Company 140

Company Capital Resources Trends 140

PYMNTS

JUNE 17, 2019

In Citi’s case, one such example is friction-free payment offerings that reflect the evolving demands of both individual consumers and corporate banking clients. Take those bank account payments as one solid example of where incentives — even relatively small ones — could work to promote open banking. API Aggregation.

User Experience 196

User Experience Examples Innovation Cards 196

PYMNTS

OCTOBER 9, 2020

“I think we are all seeing, in every corner of the world, that consumers are trying to go digital in every aspect of their life,” she said, noting that many of us now work, shop, see the doctor and/or go to school online. She said that’s taken a P2P segment that was already expanding rapidly and made it grow even faster.

User Experience 338

User Experience Maine US Course 338

PYMNTS

DECEMBER 29, 2020

Whether it’s simple online purchases or banking, or more complex areas like cryptocurrency or money laundering, Trevor Wingert , a senior know your customer (KYC) and anti-fraud solutions consultant for GeoGuard , told PYMNTS that rapidly changing use cases and technology highlight gaps in the current security approaches being used.

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

DECEMBER 26, 2016

Payments 2016: The Year Of Online And In-Store Convergence Via Mobile. Omnichannel efforts are a natural extension, and, when coupled with the aforementioned value adds, you begin to see the evolution of shopping, dependent on great digital experiences for shoppers. Starbucks is, of course, a great example, but there are others.

Mobile 125

Mobile Online eBook Payments 125

PYMNTS

NOVEMBER 23, 2020

That’s a silly simplification of the very serious matter of what AI is doing for the restaurant sector, among others, as online ordering becomes a way of life and not just a lockdown relic. Businesses rapidly embraced digital solutions in 2020 as shopping (and eating) moved online while everyone hid out indoors.

Mobile 289

Mobile Boston Fraud Colorado 289

PYMNTS

FEBRUARY 4, 2020

Consumer spending hit a record $880 billion in Q4 2019, thanks to online sales making up 15 percent of total expenditure — higher than ever recorded — and smooth eCommerce checkouts. PYMNTS has been studying the online checkout feature offerings of leading retailers in its Checkout Conversion Index series since 2015.

Report 155

Report Policies Retail Online 155

PYMNTS

JANUARY 21, 2021

In an interview with PYMNTS, Avi Cohen , co-founder and CEO of FinTech company The Floor , said boosting digital offerings and bringing new ones to market demands quick decision making as banks seek to improve user experience and user engagement.

Management 303

Management User Experience Innovation Fintech 303

PYMNTS

JULY 17, 2019

The deadline is looming for merchants and payments providers to comply with new requirements for authenticating online payments in Europe. Firms must soon put more stringent fraud decisioning processes in place, and strong customer authentication (SCA) protocols must be built into checkout flows for online transactions that begin in Europe.

Retail 162

Retail User Experience Compliance Regulation 162

PYMNTS

JULY 29, 2020

Consumers’ affinity for online banking solutions, especially mobile banking, is far from new. This represents a challenge for the banking sector, as financial institutions (FIs) including community banks and credit unions (CUs) have to both manage the negative impacts of the current crisis and keep online service seamless.

Tools 167

Tools Mobile Online United States 167

South State Correspondent

AUGUST 31, 2022

For example, not only are payee and payor matched up correctly, but the name string is consistently in the format: Title, First Name, Middle Name/Initial, Last Name, and suffix. Google’s Document AI , for example, can pull data from Google Maps. Other models charge per document, so scanning a US Passport, as an example, costs $0.30.

Training 448

Training Data Examples Taxes 448

PYMNTS

JULY 6, 2020

“This measured improvement in merchants’ ability to convert subscribers underpins their willingness to offer features that improve overall user experience. Our research suggests that the top 20 subscription merchants are the most likely to provide features that allow users to either change or cancel their subscriptions, for example.

User Experience 144

User Experience Training Examples Survey 144

PYMNTS

OCTOBER 6, 2020

Dimon’s comments come at a time of aggressive growth and gains by numerous digitally native startups that have modernized and streamlined online banking and payments for the masses. billion people – will likely be using online and mobile banking services by 2024. We've got to do more of it.”. On Monday (Oct. 5) NCR Corp.

Digital Banking 256

Digital Banking ATM Mobile Atlanta 256

PYMNTS

MARCH 24, 2017

Whether in online marketplaces or in the brick-and-mortar space, the best merchants want to make shopping an easier experience for their customers. Roberts explained how another one of the company’s robotic products aims to reinvent the brick-and-mortar retail experience by revamping the shopping cart itself.

Online 113

Online Retail Technology Company 113

PYMNTS

DECEMBER 18, 2020

The result has caused a paradigm shift to online and mobile ordering that allows customers to safely and conveniently pick up their food or have it delivered to eat at home. Other notable features that are almost universally offered by top performers include online ordering via website and curbside pickup options.

Study 144

Study Mobile User Experience Innovation 144

Perficient

JANUARY 16, 2023

Before we get into some of the more obscure and complex examples, let’s make sure we all agree on what the term embedded finance means. Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . What is Embedded Finance? . Embedded Finance and Blockchain .

blockchain 275

blockchain Software Customer Experience Strategy 275

PYMNTS

JANUARY 8, 2021

But for all the challenges thrown up by 2020, the surge of consumers online has forced merchants to raise the level of their digital checkout game, according to the latest edition of the PYMNTS Checkout Conversion Index. percent for online and 1.4 An old favorite like free shipping, for example. The Classics Still Count .

Retail 261

Retail Online Mobile Customer Experience 261

PYMNTS

JULY 1, 2020

“Banks are spending approximately 15 percent of their yearly operating budgets on technology upgrades, according to one study, and there has been an increase in partnerships between third-party cloud technology providers and global FIs eager to enhance their online platforms.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

SEPTEMBER 9, 2019

According to payments services provider FIS (via a report from CasinoBeats.com ), “digital wallets will be the preferred method of payment for online gambling activities globally in three years, as further major legislative changes come to the fore. One of the ways that these websites are able to differentiate is through user experience. “One

Innovation 137

Innovation Payments Taxes User Experience 137

Celent Banking

NOVEMBER 11, 2014

However, I believe that there is a great opportunity for certain wearable devices to provide strong authentication and enhance the user experience ( see this blog entry ). Examples are starting to trickle out: RBC recently announced that it has partnered up with a firm called Bionym. Sounds pretty cool to me!

User Experience 207

User Experience Conference Video Online 207

PYMNTS

MARCH 20, 2020

Fraud is expected to cost the travel industry more than $25 billion this year, meaning online travel aggregators will need to up their security efforts — or risk losing their customers to platforms that will. Balancing seamless-but-fraud-free user experiences requires careful effort, however.

Industry 225

Industry Fraud social media Security 225

PYMNTS

MARCH 26, 2020

And against that backdrop, these smaller firms seeking to modernize banking and payments must understand — and offer — payment experiences that tap into a consumer’s entire life cycle, not just financial services. Davis pointed to Amazon Go as one example, where payments truly are frictionless and are part of the overall commerce experience.

Community 247

Community Community Bank Mobile Cards 247

PYMNTS

SEPTEMBER 15, 2020

Necessity being the mother of invention, consumers rapidly reset their lives around digital across the board — from working to shopping to learning to managing their financial lives online. Apple and Google are bringing a new level of user experience to banking and payments that did not exist before now,” Kikkeri said.

Fintech 224

Fintech Idaho Apple Google 224

PYMNTS

JULY 16, 2019

Banks are innovating their application programming interface (API) platforms to allow for more third parties, while online merchants are prepping for a potential loss in revenue due to the security frictions that SCA might bring. These extensions will only be granted to a select few retailers, however.

Strategy 188

Strategy social media Regulation Retail 188

PYMNTS

MAY 20, 2020

For merchants and financial institutions (FIs), the “new normal” of commerce — done increasingly online — means that battling fraud is a bit like feeling an elephant. Many of us are buying goods or services (streaming media, for example), that were not on the radar before. Adaptive Is Better Than Static. Permanently.

Fraud 208

Fraud Examples Data Tools 208

PYMNTS

AUGUST 7, 2019

million Americans hitch rides through ridesharing offerings like Uber or Lyft , for example, and 41 million book travel or accommodations with homesharing services like Airbnb or Hotels.com. While this makes it easier for consumers to sign up and create accounts, it also makes it remarkably easy for fraudsters to pose as legitimate users.

Report 182

Report Fraud Survey User Experience 182

PYMNTS

JUNE 29, 2020

There’s no better example of the reboot in action than Nike. Those apps do more than act as the top of the funnel for the company’s retail division – they also generate data about user experience and product and service preference. It’s not as limited as a pivot.

Retail 203

Retail User Experience Examples Training 203

PYMNTS

JANUARY 9, 2020

For example, 40 percent of Generation Z shoppers would rather have a fast, effortless checkout experience than a coupon. That ecosystem should be one wherein each partner brings expertise in different products or services – from inventory tracking to loyalty programs – and allows the merchant to focus on the end-user experience.

Payments 151

Payments Case Study User Experience Millennials 151

PYMNTS

DECEMBER 31, 2020

This study assessed how restaurants’ customer engagement strategies have evolved since the pandemic's onset, and helped identify the key digital innovations that can help restaurants deliver improved user experiences and boost their average unit volumes (AUVs). percent of consumers bought groceries online in 2020, compared to the 18.6

Data 277

Data Innovation Payments Millennials 277

Perficient

AUGUST 20, 2020

The advent of COVID-19 has only accelerated that trend, as people spend more and more time online. For example, match up your priority market areas against the competitive market picture to see if there are top priority areas for you that also happen to be weak points for your competitors.

Google 452

Google Examples Trends Tools 452

PYMNTS

DECEMBER 10, 2020

Onboarding corporate customers for business accounts, for example, can take even as long as one month, and these lengthy waits are quite costly for large FIs, amounting to more than $500 million annually spent on due diligence. Online account openings increased by as much as 15 percent when social distancing mandates were implemented.

Video 201

Video Digital Banking User Experience Tools 201

PYMNTS

JUNE 22, 2020

Expanding into a new market — even one as geographically close as Mexico, for example — would present a number of logistical hurdles that many businesses may not be equipped to handle. Credit and debit card penetration in markets like Mexico is still low compared to the U.S.

Strategy 230

Strategy Payments America Examples 230

PYMNTS

OCTOBER 25, 2020

For example, the companies pointed to the benefits that private 5G networks would bring to health providers who could use the increased speed and security to enable artificial intelligence (AI) capabilities and seamless sharing of large files to improve patient care. Samsung’s View.

Technology 257

Technology Samsung Mobile United States 257