PYMNTS

JUNE 17, 2019

But could merchant incentives help fuel this ongoing effort at digital payments innovation? Open Banking regulations and enable trusted third parties to access a customer’s data based on the account holder’s consent — a key step toward more digital payments innovation. Bank Threat.

User Experience 196

User Experience Examples Innovation Cards 196

PYMNTS

JANUARY 15, 2019

In the digital age, quick-service restaurants (QSRs) can use all sorts of technology to improve the customer ordering experience. From in-store kiosks to mobile apps, new innovations are giving diners the chance to ditch the line and order through other channels. percent of customers.

Innovation 125

Innovation Mobile Management Branding 125

PYMNTS

APRIL 24, 2020

COVID-19 has closed bank and credit union (CU) branches across the United States, sending the demand for digital banking solutions soaring as consumers hop online to manage their finances from home. However, CUs are not the only financial institutions (FIs) looking to offer digital banking innovations to their members. percent and 72.5

Data 187

Data Innovation Digital Banking Meeting 187

Perficient

JUNE 24, 2023

While Optimizely is used as an example, the concepts discussed can apply to other digital experience tools as well. Companies can set themselves up for future growth and innovation by adopting new technologies like AI, virtual reality, voice commerce, and blockchain.

Tools 251

Tools Digital Strategies Analytics System 251

Perficient

FEBRUARY 18, 2021

However, one of the main drivers is their weaknesses are exposed now more than ever with folks driven online with Covid-19 and expecting the same level of service they typically get at say their local bank. The approach we took, and you’ll see in the presentation, are real-world examples of digital trends. The Approach.

Digital Strategies 383

Digital Strategies Strategy Industry Case Study 383

PYMNTS

NOVEMBER 5, 2020

As the B2B commerce landscape innovates, it is continually after that "Amazon-like" experience forged in the consumer commerce world. But for B2B vendors and suppliers, the unique needs of corporate customers cannot be ignored, making a consumer-like buying experience particularly complex. Pricing Complexities.

Online 358

Online Strategy System Technology 358

PYMNTS

DECEMBER 18, 2020

The result has caused a paradigm shift to online and mobile ordering that allows customers to safely and conveniently pick up their food or have it delivered to eat at home. So, what digital innovations should restaurants use to boost customer engagement and which solutions can help them generate more revenue during this time?

Study 144

Study Mobile User Experience Innovation 144

PYMNTS

JULY 29, 2020

Consumers’ affinity for online banking solutions, especially mobile banking, is far from new. This represents a challenge for the banking sector, as financial institutions (FIs) including community banks and credit unions (CUs) have to both manage the negative impacts of the current crisis and keep online service seamless.

Tools 167

Tools Mobile Online United States 167

PYMNTS

JULY 1, 2020

“Banks are spending approximately 15 percent of their yearly operating budgets on technology upgrades, according to one study, and there has been an increase in partnerships between third-party cloud technology providers and global FIs eager to enhance their online platforms. Cloudy, With A Chance of Innovation.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

SEPTEMBER 22, 2020

Consumer packaged goods (CPG) – which just four years ago had only a 1 percent penetration rate online – are capturing the digital shift in a dramatic way during the pandemic. As the crisis pushed online grocery into exponential growth during the crisis, CPG companies are finally starting to sell and advertise online.

Company 140

Company Capital Resources Retail 140

PYMNTS

OCTOBER 6, 2020

At a time of increased consumer use and acceptance of the new COVID-era digital lifestyle, the pressure is mounting on large, legacy lenders to accelerate their innovations – or become obsolete. billion people – will likely be using online and mobile banking services by 2024. We've got to do more of it.”. On Monday (Oct. 5) NCR Corp.

Digital Banking 256

Digital Banking ATM Mobile Atlanta 256

PYMNTS

JULY 16, 2019

Banks are innovating their application programming interface (API) platforms to allow for more third parties, while online merchants are prepping for a potential loss in revenue due to the security frictions that SCA might bring. These extensions will only be granted to a select few retailers, however.

Strategy 188

Strategy social media Regulation Retail 188

PYMNTS

DECEMBER 29, 2020

Whether it’s simple online purchases or banking, or more complex areas like cryptocurrency or money laundering, Trevor Wingert , a senior know your customer (KYC) and anti-fraud solutions consultant for GeoGuard , told PYMNTS that rapidly changing use cases and technology highlight gaps in the current security approaches being used.

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

JANUARY 8, 2021

But for all the challenges thrown up by 2020, the surge of consumers online has forced merchants to raise the level of their digital checkout game, according to the latest edition of the PYMNTS Checkout Conversion Index. percent for online and 1.4 SMBS Outpaced Top Retailers When It Came To Innovation Adoption .

Retail 261

Retail Online Mobile Customer Experience 261

PYMNTS

DECEMBER 26, 2016

Payments 2016: The Year Of Online And In-Store Convergence Via Mobile. Starbucks is, of course, a great example, but there are others. Levi’s is innovating with fashion, encouraging consumers to shop in-store with their mobile phones. Here is the response from Rahul Shah, senior VP at Applause ….

Mobile 125

Mobile Online eBook Payments 125

PYMNTS

FEBRUARY 29, 2016

Just because businesses are interested and willing to adopt payments innovations doesn’t mean it’s going to happen. s Bacs and Faster Payments systems, for example. They really hadn’t been very innovative around that franchise for a long time.”. markets that could be slowing down the digitization of electronic B2B payments.

Innovation 100

Innovation Fintech Tools Technology 100

Celent Banking

NOVEMBER 11, 2014

However, I believe that there is a great opportunity for certain wearable devices to provide strong authentication and enhance the user experience ( see this blog entry ). Examples are starting to trickle out: RBC recently announced that it has partnered up with a firm called Bionym. Sounds pretty cool to me!

User Experience 207

User Experience Conference Video Online 207

Perficient

JANUARY 16, 2023

Before we get into some of the more obscure and complex examples, let’s make sure we all agree on what the term embedded finance means. Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . What is Embedded Finance? . Embedded Finance and Blockchain .

blockchain 275

blockchain Software Customer Experience Strategy 275

PYMNTS

JANUARY 14, 2021

The company said that while retailers often come up with innovations , “bringing these ideas to in-store trials, iterating them quickly and rolling them out at scale takes years. But beyond just helping customers, the system helps merchants collect the kind of data within a store that they get when someone shops online. Enter Elera.

System 189

System Retail US Data 189

PYMNTS

JUNE 29, 2020

There’s no better example of the reboot in action than Nike. Those apps do more than act as the top of the funnel for the company’s retail division – they also generate data about user experience and product and service preference. It’s not as limited as a pivot.

Retail 203

Retail User Experience Examples Training 203

PYMNTS

JANUARY 9, 2020

For example, 40 percent of Generation Z shoppers would rather have a fast, effortless checkout experience than a coupon. That ecosystem should be one wherein each partner brings expertise in different products or services – from inventory tracking to loyalty programs – and allows the merchant to focus on the end-user experience.

Payments 151

Payments Case Study User Experience Millennials 151

PYMNTS

JUNE 22, 2020

Expanding into a new market — even one as geographically close as Mexico, for example — would present a number of logistical hurdles that many businesses may not be equipped to handle. Credit and debit card penetration in markets like Mexico is still low compared to the U.S.

Strategy 230

Strategy Payments America Examples 230

PYMNTS

APRIL 24, 2018

Through WebAuthn, the announcement from last week stated, a standard web API can be incorporated into browsers and other platform infrastructure, with the end result that users can authenticate themselves across websites and the hardware they use to navigate those sites — from mobile devices to laptops.

User Experience 141

User Experience Case Study Security Fraud 141

Perficient

AUGUST 30, 2022

In this blog, I define Agile, explain the key components of an Agile approach, and provide an example of a financial services firm leveraging an Agile methodology to create new products that contribute to elevated customer experiences. because it would impact the user interface and user experience, and thus, the production process.

Meeting 294

Meeting Examples UX Case Study 294

PYMNTS

MARCH 9, 2017

Burkhart will be one of many innovator CEOs on Innovation Project’s The Future Meets The Present Right Now: Can Retail Keep Pace? For brick-and-mortar retailers right now, you have to have a universal experience that spans the gamut so the consumer can have a choice.”. The digital era is here — and deepening.

Retail 101

Retail How To User Experience Innovation 101

PYMNTS

OCTOBER 25, 2017

When you’re an innovator and building out a vision for a new category like we are, there aren’t existing companies or products to model after. All of our clients already have a basic money transfer service, and by integrating with them, we add a new user experience layer on top. There is also a lot of room to innovate.

Mobile 100

Mobile User Experience Examples Millennials 100

Cisco

APRIL 13, 2021

This example shows how banks can bring customers to the branch in a modern, playful way. Especially when compared to FinTechs and other online services, banks often lag behind. For example in department stores, restaurants, cafés, at the train station and airport or in the football stadium. Reach customers everywhere.

Examples 76

Examples Mobile Online User Experience 76

PYMNTS

APRIL 21, 2016

Dickinson said that dealing with a mobile consumer had to start with mobile first and then adapting the banking features and user experiences from there. I know everyone uses them as an example, so it’s kind of boring at this point,” he acknowledged. The product itself, Dickinson said, isn’t something radically different. “It’s

Digital Banking 100

Digital Banking User Experience Exercises Mobile 100

PYMNTS

JANUARY 24, 2020

Healthcare reimbursements are a prime example of an important business function stuck in a paper past. Instant payments are highly configurable, which helps explain why a unique online marketplace like Shutterstock would want to utilize it. Like when JPMorgan Chase & Co.

Video 132

Video User Experience Payments Study 132

PYMNTS

APRIL 3, 2018

Fiserv has been designing its voice-oriented Alexa offerings in tandem with financial institutions – not based on size, but with a focus on serving the needs of FIs of all stripes that want to bring innovation to end users. It’s not online banking, it’s not mobile banking, it’s a digital user experience,” he said.

Mobile 124

Mobile Fraud New Mexico Examples 124

Independent Banker

MAY 26, 2016

Rebuilding a reputation as payment innovators. These nonbank players are viewed as disruptive and innovative, a position once held by financial institutions. These nonbank players are viewed as disruptive and innovative, a position once held by financial institutions. By Jeff Weikert.

Community Bank 70

Community Bank Community Innovation System 70

PYMNTS

APRIL 22, 2020

Security processes must be effortlessly grafted into onboarding processes, as 38 percent of consumers value user experiences above all else. Behavioral biometrics can be implemented entirely on the back end and used throughout online banking interactions to ensure consumers are legitimate.

Security 133

Security Data Fraud Tools 133

PYMNTS

NOVEMBER 18, 2019

He told PYMNTS this consumer mindset is reflected, for example, in statistics from the United Kingdom that show a significant number of transactions happen outside of regular banking hours. for example, the limit stands at $25,000 per transaction. I don’t have to think about the bank clearing and settlement cycle. In the U.S.,

Course 124

Course Payments Cards Examples 124

PYMNTS

DECEMBER 4, 2018

Take, for example, Uber’s recently announced four-tier loyalty program tied to Uber POOL and Uber Eats, which will eventually extend to bikes and scooters. Services offered include price protection and free food delivery, once users reach certain spending thresholds. They want benefits that fit their lifestyle.

Payments 191

Payments Millennials Cards Course 191

PYMNTS

MAY 11, 2017

For example, some businesses are turning to APIs to offer eCommerce solutions to help them tap into the online market which, by some accounts , is expected to be worth $1.3 With such a staggering amount of money up for grabs, it’s little wonder that SMBs are seeking solutions to tap the online market’s potential. In 2015, U.S.

Innovation 143

Innovation Mobile ATM Tools 143

PYMNTS

MAY 30, 2018

Jing’s only stipulation around these partnerships was that they must meet a level of innovation sufficient to deliver value to end users — providing secure, convenient and efficient financial services for business customers, and driving improvements for consumers in online and offline payment service environments. Ant’s Plans.

Risk Management 100

Risk Management Fintech User Experience Management 100

PYMNTS

NOVEMBER 26, 2019

PYMNTS’ Credit Union Innovation Index found that CU members may not prioritize the latest technologies as much as bank and FinTech customers do, but they still value easy-to-use mobile apps and online capabilities. Say a member has opted into a 5 percent cash-back program, for example,” Roberto explained. “If

Marketing 131

Marketing Sacramento Data Mobile 131