PYMNTS

MAY 28, 2020

But when it comes to the digital customer experience, retailers are playing catch-up. The issue is critical as retailers either move online or put more effort behind their eCommerce capabilities. The customer experience online has dozens of critical elements. The digital shift is definitely on.

Retail 144

Retail Customer Experience social media User Experience 144

PYMNTS

SEPTEMBER 22, 2020

WeChat users are reportedly racing to get the Chinese mobile payment, messaging and social media program. The eCommerce retailer has reportedly entered into a relationship with the People’s Bank of China (PBoC)’s Digital Currency Research Institute. JD.com Joins China’s Central Bank To Advance Digital Currency.

cryptocurrency 200

cryptocurrency social media Payments Groups 200

PYMNTS

DECEMBER 17, 2020

At a time when the coronavirus has sent record numbers of consumers online instead of to the mall, livestreaming is filling the social vacuum. 17) announced a “first of its kind” event scheduled for Friday, Dec. The TikTok community will be able to tap on a product when they see a Walmart fashion item they like during the event.

Trends 203

Trends Video social media Los Angeles 203

PYMNTS

OCTOBER 5, 2020

The pandemic seems to have had a strong positive impact on participation in the entire sport of running,” Fleet Feet’s Director of Retail Experience Matt Werder told PYMNTS. While stores were closed, Fleet Feet saw tremendous growth in its online business. The retailer’s primary communications vehicle is email.

Technology 131

Technology Retail North Carolina National 131

PYMNTS

AUGUST 3, 2020

Innovation has been a welcome development for retailers in the pandemic. The store marks a new chapter in retail technology, social retail and social currency all at the same time. Through the social experience, customers can access store tours and learn about products. eMarketer estimates that 11.6

social media 125

social media Retail Innovation Branding 125

PYMNTS

MARCH 25, 2019

The Apple event, heavy on subscription commerce offerings, took place at time when the company is trying to find more revenue from services given recent stumbles with iPhone sales — a move that seems to be pleasing at least some investors lately. Online Gaming. Magazine Subscriptions.

Apple 100

Apple Retail California social media 100

PYMNTS

AUGUST 21, 2018

Instagram has created a new trend among the middle-aged hoping to be hip: purchasing new clothes online, snapping a shot in them and then sending them back to the company from which they were purchased. shoppers have purchased clothing online for a social media shot, only to turn around and rapidly return it once the shot is posted.

social media 105

social media Online Retail Trends 105

PYMNTS

AUGUST 24, 2020

The social media company has indicated that the Access Act, a proposed data portability law, is a first move in the right direction. The news comes as a new Indian equalization measure came into existence in 2020 that puts a 2 percent tax on every digital transaction that foreign online shopping firms conduct.

social media 152

social media Data Apple Compliance 152

PYMNTS

APRIL 1, 2020

While it is the only option for many retailers, eCommerce is running into its own limitations under the pressure of the COVID-19 crisis. The most concerning news about those limitations comes as retailers get a handle on how and why eCommerce orders have spiked since stores started closing at the end of February.

social media 216

social media Retail Michigan Strategy 216

PYMNTS

JUNE 10, 2019

Clothing rental used to involve renting a loaner tux for a prom or other formal event, but it has moved into the modern age with platforms like Rent the Runway to make designer apparel and accessories more affordable for limited time usage. Renting vs. Buying. Ann Taylor and New York and Company were early participants. Younger buyers were 2.4

Online 111

Online social media Retail New York 111

PYMNTS

SEPTEMBER 30, 2019

These laws were meant to make online sellers face sales tax requirements similar to those for retailers with on-the-ground locations, putting both types of businesses on equal footing. These companies are also not allowed to advertise on digital platforms, such as social media or search engines, Rogers said.

Retail 109

Retail Taxes Virginia South Dakota 109

PYMNTS

SEPTEMBER 30, 2020

13 and 14 in this year of unpredictable and unprecedented retail happenings. 13, Target and Walmart have countered with their own events. While the bigger retailers can draft some momentum from the event, the issue of how small and medium-sized businesses (SMBs) can compete has never been more urgent.

Retail 159

Retail social media Strategy How To 159

PYMNTS

MARCH 23, 2020

Because quaranstreaming is in fact a more generally social animal than its predecessor as consumers in the U.S. and around the world are searching for means to both socialize and fill their time in a world where everything is closed and any human being that doesn’t live in one’s household needs to stay a safe six feet away.

social media 173

social media Google Groups Video 173

PYMNTS

OCTOBER 9, 2020

13-14, online merchants in America and beyond are preparing for the earliest, most aggressive selling season ever. With more and more commerce going online, he said, it will also be increasingly important for sellers to process a higher number of returns and chargebacks and to quickly settle customer disputes. Time To Go Global.

social media 295

social media America Online Branding 295

PYMNTS

AUGUST 9, 2018

And they want opportunities to discover and buy products in specific online contexts. Online and mobile shoppers may have a seemingly endless shopping mall at their fingertips, but that doesn’t mean it’s always easy to buy. That’s why it is important for retailers to meet consumers on their own terms.

Millennials 101

Millennials social media Exercises Retail 101

PYMNTS

NOVEMBER 15, 2019

The direct-to-consumer movement will be the replacement for the retail issues and commerce issues that are going on because of the platforms,” said Armstrong, who founded a DTC company with the aim of changing how people shop online. On Friday (Nov. Armstrong is the former CEO of AOL and used to run Google ads.

social media 165

social media Branding Google Trends 165

PYMNTS

NOVEMBER 27, 2018

An IPO from an Alibaba -backed online platform is fueled by those connections, and also serves as an example of the rise of contextual commerce, even if that debut has not gone as expected. Contextual commerce is a retail practice centered around discovery. Social, as one can imagine, is a big part of contextual commerce.

social media 147

social media Retail Online Trends 147

PYMNTS

APRIL 28, 2020

Brands are finding new ways to get in front of their customers as standard outlets like news and social media are loaded with misinformation and just plain disturbing news. No PGA events. As Timlin alluded to, the eCommerce consumer journey is changing and retail needs to change with it. championships. “We

social media 141

social media Branding Examples Marketing 141

PYMNTS

FEBRUARY 14, 2020

And the wine retailer of the year? The 2019 wine retailer of the year was online – specifically, it was a good year for Wine.com. There are gatekeepers for economic reasons all over the world of online retail. The company’s growth has been consistent with the overall online retail category.

San Francisco 150

San Francisco Millennials Oakland Customer Experience 150

Independent Banker

DECEMBER 31, 2021

As social media platforms tinker with their algorithms, marketing experts say one trend is clear: Paid social campaigns are becoming increasingly necessary to cut through the noise and reach customers. Social media has made it easier for community banks to nurture connections with prospects, customers and the community.

Marketing Strategies 91

Marketing Strategies Strategy Marketing social media 91

PYMNTS

SEPTEMBER 15, 2020

Similarly, industry and society are moving on to new experiences in futuristic online “worlds” with functioning economies where real-world and virtual events commingle in an evolution of social media-style community offering safety from COVID and, increasingly, commerce. Murmurs From The Metaverse.

Indianapolis 160

Indianapolis social media Comparison Washington 160

PYMNTS

DECEMBER 8, 2020

The company says it’s the first national bridal retailer to make this move, and the program’s unique design will earn points for the retailer among its brides as well as its business partners. Because as of Tuesday (Dec. It’s called the Diamond Loyalty Program by David’s.

social media 215

social media Community Retail Leadership 215

Celent Banking

FEBRUARY 18, 2015

Our first speakers, Betsy Hubbard and Debra Jasper, are from Mindset Digital , an online social media training firm. Banking Corporate Banking Events Retail Banking Celent Model Bank digital innovation legacy Omnichannel payments' . • Innovation and Emerging Technologies.

Innovation 100

Innovation social media Kansas New York 100

PYMNTS

NOVEMBER 26, 2018

The event, created by American Express as an offshoot to Black Friday , brought in an estimated $17.8 In addition to supporting brick-and-mortar businesses, 41 percent of consumers surveyed said they shopped small businesses online. The movement was also visible on social media posts with the hashtags #ShopSmall and #SmallBizSat.

social media 193

social media Survey National Community 193

Abrigo

MARCH 6, 2017

The ABA has a new report out on how banks are using social media, and much of the report focuses on using Twitter, Facebook, LinkedIn and the like to boost customer service, make connections in the community and recruit staff. It often Tweets columns tied to breaking news and statistics.

social media 150

social media Lending Community Community Bank 150

PYMNTS

SEPTEMBER 25, 2018

Combine visual smarts with digital context and you’ve created an online shopping method that can respond to consumer impulses and discovery in ways that can feel pleasingly intimate – and can even lead to significant profit boosts. That’s one angle through which you can view a recent development involving Google Lens. New Role for Lens.

Google 147

Google social media Trends Examples 147

PYMNTS

AUGUST 24, 2019

As other PYMNTS research confirms, consumers are set to spend $23 billion buying mobile tickets for sports and gaming events by 2023. That’s because stadiums and sports teams are looking for more opportunities to connect with at-home and online viewers as they come to represent another segment of attendees.

Payments 161

Payments social media Mobile Seattle 161

PYMNTS

FEBRUARY 7, 2020

Retailers are starting to tap into the camera,” said Ted Mann, CEO of visual search technology provider Slyce. They expect the retailers to be able to support it.”. Slyce is working with retail partners to embrace events outside the store and developing new kiosk technology to work within the store.

Branding 151

Branding Retail social media Mobile 151

PYMNTS

JANUARY 9, 2017

The advertising, promotional, brand protection and eCommerce intelligence solution firm said that highly competitive online prices throughout the season were the main culprit behind holiday customers’ robust shopping behavior.

social media 100

social media Retail Trends Maine 100

PYMNTS

DECEMBER 30, 2020

Another 33 believe D2C retailers have better deals on their websites, while 33 percent say it’s easier to see all of a brand’s offerings on one site: Even better, from the brands’ point of view, is that the consumers most interested in D2C are typically younger, better educated and wealthier than those with less interest in the concept.

Branding 257

Branding Millennials Retail social media 257

PYMNTS

AUGUST 7, 2018

It can happen on a well-crafted blog designed to appeal to particular hobbyists, or an event and ticketing website, or an online platform devoted to travel. The breakdown of positive and negative experiences with contextual commerce also helped to define what’s attractive about the retail method, and how merchants need to approach it.

Meeting 110

Meeting social media Report Retail 110

PYMNTS

SEPTEMBER 24, 2019

For those familiar with online dating, the challenge of standing out in a crowded field is nothing new. Facebook’s entrance into digital dating has been long anticipated — the social media firm announced its plans to begin moving into the world of matchmaking in mid-2018. Facebook’s service formally launched in the U.S.

social media 129

social media Video Course Online 129

PYMNTS

MARCH 14, 2016

Brands are focused on creating beautiful content that’s valuable to consumers, but most of it now is lost in our long social media feeds, alongside posts of cats and family updates,” Mark Alhermizi, Tagly’s founder and CEO, told TechCrunch.

social media 100

social media Branding Trends Marketing 100

PYMNTS

NOVEMBER 23, 2020

percent of consumers have switched from shopping for retail products in stores to shopping for them online, while 16.6 percent have gone from dining in restaurants to ordering their food online since the pandemic began. 28 — and it will be, according to American Express, the year of the social media promotion of SMBs nationwide.

Maine 143

Maine Online Survey social media 143

PYMNTS

JANUARY 31, 2020

BMO on Taking a Digital-First Approach to Retail Banking. eCommerce promises to bring more subscription services as well as retail into our daily lives. It’s not just food, cosmetics or streaming media that will drive this. The company uses flexible spend tools to ensure that events go as planned.

Cards 131

Cards Technology social media Meeting 131

PYMNTS

JUNE 16, 2017

Francisco is envisioning a new space filled with smart technology, complete with a long dining table and located right next to the kitchen, to serve as a space where advertisers and marketers can come together through Good Housekeeping branded events. She explained: “When we’re not shooting in here, we can have functions.

Marketing 101

Marketing social media Branding Technology 101

Celent Banking

SEPTEMBER 30, 2015

As an analyst currently immersed in research on corporate banking financial performance, regulatory environment, economic conditions, business demographics, and financial technology, the CXFS event was a welcome change of scenery. Event attendees were encouraged to “climb over the silos and create a collective story to make things change”.

Customer Experience 100

Customer Experience social media Charlotte Conference 100