PYMNTS

JANUARY 20, 2021

Even after the pandemic subsides, the digital acceleration we experienced in 2020 will not — it is here to stay." . For the last nine months, many of us have been learning how to work remotely, communicate remotely, learn remotely, socialize remotely and more.

Payments 178

Payments Innovation Tools Cards 178

PYMNTS

JULY 14, 2020

When he shut us down again, and after I put out all that money to meet their rules, I just said, ‘I can’t keep doing this.’ ”. The COVID-19 pandemic has been a catalyst for small firm innovation, with 72 percent of SMBs improving or adding digital capabilities since the crisis began.

Wichita 146

Wichita Texas New York Florida 146

PYMNTS

JANUARY 28, 2020

Everyone knows that digital and mobile services are key to success in the 2020s — not only in terms of more revenue, but also larger transformations. But that doesn’t mean all the players in payments and financial services have a solid or clear digital strategy. The age of personalized service is upon us.

Fintech 169

Fintech Digital Strategies Mobile Resources 169

PYMNTS

NOVEMBER 20, 2020

Citi Plex account holders will receive a digital debit Mastercard, and, upon request, can opt for a contactless-enabled, physical debit Mastercard with access to 60,000-plus fee-free ATMs. PayPal Boosts Xoom’s Money Transfer Capabilities In US. Chipotle Personalizes Loyalty Program, Digital Ordering Experience.

Google 141

Google Payments United States Digital Strategies 141

PYMNTS

DECEMBER 8, 2020

That’s key, because while Walmart’s 2,500-store Mexican footprint marks the chain’s largest international market, the unit’s online sales account for less than 5 percent of total revenue there. Pushing Digital. The remaining revenue comes from in-store purchases. Noting that eCommerce only accounts for 3.8

United States 174

United States America Guidelines Digital Strategies 174

Filene

JANUARY 27, 2016

Looking to enhance your members' digital experience? Filene invites you to join us as we review lessons learned during the three years of helping credit unions through our Digital Strategies Program.

Online 28

Online Digital Strategies Strategy US 28

PYMNTS

MAY 22, 2018

Peapod Digital Labs will also oversee the local brand Peapod, which Ahold said is the country’s largest online grocery retailer. “We eCommerce and digital strategies,” said Kevin Holt, CEO for Ahold Delhaize USA, in the press release. “As consumers.”.

Branding 100

Branding Innovation America Strategy 100

PYMNTS

APRIL 23, 2019

is in a race with its competitors and the increasingly digital future of grocery they embody. While players both big and small were making digital investments like online ordering and delivery services, the report notes, Kroger lagged behind and stayed focused on its stores. Terry Kelly, a principal at Bartlett & Co.

Online 132

Online Detroit Phoenix Dallas 132

PYMNTS

JUNE 15, 2020

The app is just one aspect of a multipronged digital strategy that grocers such as Sam’s Club are embracing to help customers safely and efficiently shop during the pandemic and its aftermath. These online orders may be poised to grow even more substantially, however. Technologies To Aid At-Risk Shoppers.

Innovation 209

Innovation Tools Dallas Mobile 209

PYMNTS

MAY 18, 2018

percent, but the company also saw an 18 percent increase in sales enabled through digital capabilities compared to the previous year. The digital efforts are intended to expand customer reach, as well as engagement that “uniquely positions us to increase market share and drive growth,” Nordstrom said in the call.

New York 116

New York New York City Retail Digital Strategies 116

PYMNTS

NOVEMBER 22, 2019

We always strive to introduce additional access points in the Chipotle ordering experience and overall digital ecosystem,” Chipotle Vice President of Digital Strategy and Product Management Nicole West said in an announcement. And Target, as well as others, have enjoyed the benefits of the downfall of Toys R Us.

Retail 139

Retail Strategy United States Comparison 139

Independent Banker

OCTOBER 31, 2021

Offering digital lending isn’t about the bells and whistles. Community bankers tell us why. started developing its digital lending platform about three years ago—and the bank is really glad it did. “I’m The pandemic accelerated the adoption of digital lending for both banks and consumers. By Beth Mattson-Teig.

Lending 91

Lending Community Bank Community North Dakota 91

PYMNTS

MAY 27, 2020

We’re still navigating the pandemic — which means doing what we used to do offline, increasingly, through digital means. As PYMNTS found in a recent consumer study, 40 percent of individuals are doing more of their daily retail and transactions online, partly because, well, there’s no other way to do it.

Mobile 280

Mobile Community Bank Cards Community 280

PYMNTS

DECEMBER 28, 2018

It is a process that is going to take two to three years to play out, and once it does, it likely will set us up for a new wave of even greater innovation. Now it is time to turn our backs on proprietary payment device lock-in that stifles innovation and inhibits the ability of acquirers and merchants to shape their own digital strategies.

eBook 128

eBook Innovation Industry Digital Strategies 128

PYMNTS

DECEMBER 18, 2019

Diners, as it stands, spend more via online channels or mobile than when buying in person, which makes delivery rewarding for restaurants and moves them to encourage ordering through those channels. The brand also rolled out a new platform for online ordering that is said to have come out ahead of expectations.

Mobile 131

Mobile New York City Innovation New York 131

PYMNTS

JANUARY 4, 2019

“We translated everything our couples already love about us, including our easy-to-use planning tools, our curated gift selection and our outstanding customer service, into a wedding planning destination.”. Ma told Fortune in December that going forward, the company does not intend to shift away from its main digital strategy.

NJ 129

NJ Retail New York City New York 129

PYMNTS

OCTOBER 16, 2018

” “We are getting to reimagine retail and our business … expect us to test a lot and fail a lot,” he said. The retailer purchased a 77 percent stake in Flipkart for $16 billion in May of this year as part of its longer-term global digital strategy. And in August, the firm posted its strongest quarterly U.S.

Innovation 128

Innovation Meeting Retail Arkansas 128

PYMNTS

MARCH 6, 2020

It is what brought Farhan Siddiqi to Ahold Delhaize as chief digital officer a year ago — drawing him away from McDonald’s where he served in the same position and is credited with creating and shaping the firm’s digital strategy — including the launch of mobile ordering and self-service kiosks at 20,000 locations.

Innovation 175

Innovation Retail Digital Strategies Mobile 175

Perficient

JUNE 30, 2020

In this post, I’ll share how to use those insights to make sense of what to do about it. . For most of us, there is no shortage of problems to solve or great ideas to consider. For example, an online shopping experience is as familiar with most shoppers as checking out in a physical store is. The Approach.

Innovation 348

Innovation Resources Trends Strategy 348

PYMNTS

FEBRUARY 7, 2020

Bombas has also been experimenting with its online shopping experience as a whole. There is real value for us in being a brand that uses Afterpay,” Weinstock said. It is no longer only in the business of selling socks — t-shirts, sweatpants and kids’ offerings have all joined the lineup.

Digital Strategies 168

Digital Strategies Strategy Data Customer Experience 168

Independent Banker

NOVEMBER 25, 2015

The role of Alex Jimenez, senior vice president and director of digital and payments innovation at the $7.2 But now his current role is to focus entirely on developing forward-looking financial retail offerings, including mobile and online banking, card technologies and other emerging channels and devices. “We Eyeing all rivals.

Innovation 70

Innovation Community Bank social media Community 70

Gonzobanker

MAY 31, 2019

While online lenders Kabbage and OnDeck lent $2 billion and $2.5 billion, respectively, to small businesses in 2018, PayPal is now the largest online small business lender in the United States, with over $4 billion funded in 2018. Eliminate paper applications and utilize an online portal. Contact us today to learn more.

Lending 126

Lending Community Bank Community Data 126

Filene

FEBRUARY 13, 2018

Just like credit union’s face every few years with their own sites, the filene.org site was starting to show its age as technology was changing around us. Our own studies have shown that credit union’s online presence matters. This is the same process we would do to help credit unions with their digital strategies.

Digital Strategies 28

Digital Strategies Strategy US Online 28

CB Insights

NOVEMBER 3, 2017

Join us for a research briefing to see the startups disrupting the industry. Using CB Insights data, we analyzed corporate funding trends and identified the most active corporate players in the travel tech space. How is Tech Disrupting the Travel Industry? And no one is safe. First Name.

Digital Strategies 46

Digital Strategies Trends Google Capital 46

Gonzobanker

MARCH 24, 2021

Bank of America recently reported that in 2020, 84% of all deposits were made through its automated channels (mobile, online and ATMs). Last year, BofA’s digital channels accounted for 42% of total consumer sales, 68% of consumer mortgage sales and 74% of direct auto sales. Chase and other megabanks can report similar results.

Customer Experience 130

Customer Experience Strategy Community ATM 130

Filene

APRIL 12, 2016

.” The Customer Owned Banking Association (COBA) asked the Filene Research Institute to learn more about how Australian consumers are accessing financial services and steps COBIs could be taking now to use digital channels more effectively. And don’t be swayed by every new digital offering.

Digital Strategies 28

Digital Strategies Case Study Strategy Millennials 28

PYMNTS

APRIL 26, 2016

Turning to digital efforts, Frank Bisignano, chairman and chief executive officer, said: “We are investing in our digital strategy to acquire merchants directly online across all of our distribution channels,” citing the recent launch of the firm’s Clover.com site. with us as well.”. with us as well.”.

US 100

US Data America Digital Strategies 100

Filene

MAY 19, 2016

What got us all to this point isn’t necessarily going to be what will get us to where we will need to be by 2025. Take it all in and open your mind to doing things different, better, digitally, transparently and more conveniently for your members. Day 1: Read this blog post. That’s it! Namely, your website.

social media 34

social media Case Study Innovation Mobile 34

Perficient

SEPTEMBER 29, 2020

He’s an amazing talent in terms of overall digital strategy and really helping clients develop a vision and, for that matter, drive digital transformation. I think you’ve helped us and our clients really jump some great hurdles. It goes back to something we talk a lot about with digital strategy.

Marketing 294

Marketing Branding Data Industry 294

PYMNTS

NOVEMBER 17, 2020

That’s one of the takeaways from a recent PYMNTS panel discussion with Visa ’s Director of Global Chip Product Tom Rapkoch , Keyno CEO Robert Steinman and Assistant Vice President of Digital Strategy and Innovation at Michigan State University Federal Credit Union Ben Maxim. How It Will Work.

Fraud 316

Fraud Michigan Security Cards 316

Fintech Labs Insights

AUGUST 11, 2016

The jury of six featured Michael Ludden, Product Manager, Developer Relations, IBM Watson; John Musser, Founder and CEO of API Science; Neha Sampat, CEO of Built.io; Michael Stowe, Developer Relations Manager for MuleSoft; Steven Willmott, CEO of 3scale; and Rob Zazueta, Director of Digital Strategy, TIBCO Software.

San Francisco 12

San Francisco Utah Case Study New York 12

PYMNTS

OCTOBER 14, 2020

The other trend that was already in motion was buying alcohol – wine in particular – online. There is a renewed, or revised, recognition by many companies about the need for a clear and direct digital strategy,” he noted. This enables us to provide service to the industry and empower these platforms,” noted Brandenberg. “We

Retail 141

Retail Case Study Apple Exercises 141

Social Assurance

JULY 16, 2014

If you are one of the thousands of community banks and credit unions in the US that compete against the big 5, here are a few things that may help you to think about the competing with social / digital strategies. ” – Sun Tzu If you are going to change strategies, do it quickly.

Community Bank 16

Community Bank social media Community Google 16

PYMNTS

JANUARY 24, 2017

The online and in-store experience will never be identical — and that’s OK, according to Verifone EVP Glen Robson; they don’t have to be. It is fine for [online and brick-and-mortar shopping] to be distinct with clear advantages — but the chasm at this point has been too wide,” said Robson. A customer who wants to shop at 3 a.m.

Retail 100

Retail Online System Payments 100

PYMNTS

JUNE 7, 2017

“The partnership with NCR continues to drive the digital platforms of our brand. They are finding innovative and integrated solutions that will allow us to scale nationwide with the most advanced digital strategies, including our new Spoleto app,” said Velasquez. Repeat visits are up as well.

Mobile 108

Mobile Branding Digital Strategies Maine 108

FICO

JUNE 21, 2022

But with the mass adoption of digital channels, it’s now estimated nearly two-thirds (65%) of online customers will try an instant finance option within the next 12 months. At the same time payments are also set to become faster and smarter with more than one in three (35%) Tier-1 firms using AI-derived applied intelligence models.

Management 52

Management Customer Experience Regional Strategy 52

FICO

JUNE 16, 2021

Pandemic lockdowns and social distancing pushed us online to discover how to do business with everyone from the local grocer, cafes, yoga teachers, furniture stores, pharmacies, and banks to name just a few. Our experience of these digital journeys varied enormously.

Analytics 52

Analytics Survey Cards Customer Experience 52