PYMNTS

DECEMBER 5, 2019

A convenient and seamless ordering experience from online and mobile channels is essential for restaurant customers. Quick-service restaurants (QSRs) have heard the call for innovative digital ordering capabilities, with several major brands stepping up their investments in this area. About The Tracker.

Innovation 131

Innovation Houston Metro Mobile 131

Gonzobanker

JULY 20, 2022

Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Without this leader in the driver’s seat, banks become either too dependent on slower-moving, outsourced vendors or too fragmented as digital is deployed in silos across different business units. Own It, Bankers!

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

PYMNTS

JUNE 15, 2020

These realities are casting a new light on some of grocery stores’ recent innovations, such as Stop and Shop’s hand-held product scanners and Target’s and Whole Food’s mobile ordering and curbside pickup services. Technologies To Aid At-Risk Shoppers. The company is also enhancing the mobile device workers use on the floor.

Innovation 209

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PYMNTS

JANUARY 20, 2021

The pandemic has generated a surge in mobile wallet usage so that payments can be made without ever touching a card. As a result of this groundswell, we’ve focused a great deal of our attention on the ability to instantly provision new and existing card credentials into digital wallets.

Payments 178

Payments Innovation Tools Cards 178

PYMNTS

NOVEMBER 20, 2020

Cold weather may put a damper on in-person sales, but it is unlikely to diminish customers’ newfound enthusiasm for digital and mobile ordering solutions. PYMNTS research shows that the shift to digital and mobile ordering solutions is especially robust in more populated locations. The study found that 25.8

Mobile 210

Mobile Regional Study Survey 210

PYMNTS

FEBRUARY 6, 2020

Mobile ordering, contactless NFC payments, ordering kiosks and delivery options have all started to take hold, forcing restaurants to rethink their core businesses. It’s not just one-touch technology that matters, either. Restaurants face major change. The stakes are too high to stay behind the pack for too long. Innovation Sparks.

Mobile 191

Mobile Operations Technology Payments 191

PYMNTS

DECEMBER 30, 2020

Many CUs found themselves quickly shifting to new solutions and operating procedures to accommodate branch closures or social distancing mandates, and the strategies they have developed to cope with this new reality have persisted even as they begin reopening. Addressing Digital Adoption Challenges.

Trends 137

Trends Innovation Study Technology 137

PYMNTS

DECEMBER 22, 2020

It's no secret that restaurants have been hurting since the pandemic caused a seismic, almost-overnight shift in their customer engagement strategies. She explained in an interview with PYMNTS that while digital improvements have always been a priority, they have become a necessity during the past eight months. .

Customer Experience 162

Customer Experience Tools New York Strategy 162

PYMNTS

JANUARY 7, 2019

To help modernize its restaurants and provide new ordering experiences to its diners, Taco Bell is bringing new technology into its brick-and-mortar restaurants across the country: The quick-service restaurant (QSR) chain is deploying self-service kiosks. And, as of December, the company had them in more than 1,000 locations in the U.S.

Digital Strategies 179

Digital Strategies Strategy Mobile Cards 179

PYMNTS

MAY 28, 2020

In an interview with PYMNTS, Simon Powley , head of global banking and digital strategy at Diebold Nixdorf , said financial institutions (FIs) are likely to see incremental shifts that combine digital activity with brick-and-mortar visits. In this way, digital transactions will continue to increase. Business Banking, Too.

ATM 174

ATM Examples Digital Strategies Operations 174

PYMNTS

JUNE 26, 2020

But for many of them, this has also been an opportunity for them to really develop their digital strategies. That relates to storefronts, that relates to collaborating and being able to work remotely, and it also relates to digital payments. We think a lot of these trends that we’re seeing are long-term trends,” Helekar said.

Payments 176

Payments Software Trends Digital Marketing Channels 176

PYMNTS

JANUARY 21, 2020

Diners will place orders via third-party online food delivery platforms, phone or the restaurant’s website. From Chipotle Mexican Grill to DoorDash , quick-service restaurants and technology platforms are making it easier for consumers to order their favorite foods. QSRs are incorporating the technology into their business models.

Tampa 134

Tampa Detroit Philadelphia Technology 134

Javelin Strategy & Research

FEBRUARY 1, 2022

2021 Online Banking Scorecard Javelin Report Date: June 29, 2021 Authors: Mark Schwanhausser , James Lee , Dylan Lerner Research Topic(s): Digital Banking , Mobile & Online Banking It’s undeniably a mobile-first world, and many institutions are putting the emphasis—and the money—toward enhancing users’ experience in that channel rather than online.

Report 40

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PYMNTS

DECEMBER 15, 2017

GPShopper, which develops mobile apps for retailers, has an idea why the technology uptake has been so slow in this market, as well as a vision for a brave new luxury retail world – and a plan to help make it happen. They saw technology as antithetical to that. If they’re not there, they’re losing out to other brands who are.

Retail 129

Retail Branding Mobile Tools 129

PYMNTS

MARCH 24, 2016

Deloitte’s latest research on procurement technology trends is out. The verdict: Surprisingly, procurement seems to be back on track for going digital. According to the research, 70 percent of CPOs said they are now targeting their customer engagement and experience efforts through self-service portals — i.e., online portals.

Innovation 100

Innovation Marketing Digital Strategies social media 100

NCR

JUNE 3, 2016

In the financial services industry, remote deposit capture first entered the market in the early 2000s, and now according to a recent survey by the American Bankers Association, one in seven Americans use mobile check deposit. The customer sees an offer from a mobile news app they’re browsing during their child’s soccer practice.

Mobile 40

Mobile Customer Experience Software Strategy 40

Independent Banker

OCTOBER 31, 2021

“I’m not sure how we would have processed all of the PPP loans and everything else in the last 18 months without some of the technology that we have implemented,” says Chris Jundt, senior vice president and chief lending officer at First State Bank & Trust. of its residential closed mortgage transactions use its online mobile app.

Lending 91

Lending Community Bank Community North Dakota 91

Abrigo

MARCH 6, 2017

2) @GonzoBanker – Cornerstone Advisors’ totally opinionated take on technologies, strategies, vendors and “anything else we run across in the trenches of the banking industry.” 10) @CU_Times – Credit Union Times magazine has Tweets on regulatory changes, awards and technology.

social media 150

social media Lending Community Community Bank 150

Independent Banker

OCTOBER 31, 2022

Digital lending capabilities are quickly becoming table stakes, particularly when it comes to small business lending. It’s critical for community banks to have online loan applications, process automation staff skilled in digitization and more. Benefits of digital lending. Rolling out digital lending.

Lending 91

Lending Community Bank Community Illinois 91

PYMNTS

MARCH 6, 2020

Even a decade ago it was obvious that the rise of mobile and the expansion of eCommerce was going to have a transformative effect on retail. So, Siddiqi noted, the company has learned to use technology to answer that need — and help make its customers part of the solution.

Innovation 175

Innovation Retail Digital Strategies Mobile 175

PYMNTS

AUGUST 21, 2018

Increasingly, digital strategy is in the purview of banks and non-bank lenders, who in turn are seeking pairings with FinTechs. The site notes that the launch of the platform comes amid a push by traditional finance firms to find their way into the digital realm. As noted in Insurance Business America , U.S.

Fintech 101

Fintech Lending Groups Digital Strategies 101

Celent Banking

JANUARY 20, 2017

Of those, 27% indicated that improving availability of online and mobile banking tools were a major reason for reviewing their bank relationships, and 55% cited the need for an improved customer experience. The graphic below summarizes those opportunities for differentiation.

Strategy 100

Strategy User Experience Digital Strategies Tools 100

PYMNTS

JUNE 28, 2016

Small business banking technology firm D3 Banking announced a new funding round led by West Partners on Monday (June 27), a move the firm said will help it invest in research and development. “As a company we have successfully completed the largest replacement projects in the history of the industry.”

Security 100

Security Tennessee Analytics Digital Banking 100

Independent Banker

NOVEMBER 25, 2015

The role of Alex Jimenez, senior vice president and director of digital and payments innovation at the $7.2 But now his current role is to focus entirely on developing forward-looking financial retail offerings, including mobile and online banking, card technologies and other emerging channels and devices. “We

Innovation 70

Innovation Community Bank social media Community 70

Javelin Strategy & Research

NOVEMBER 7, 2023

2024 Trends & Predictions: Tech & Infrastructure Javelin Report Date: November 7, 2023 Authors: Matthew Gaughan , James Wester Research Topic(s): Tech & Infrastructure A new wave of investment is coming to payments technology and infrastructure. This Javelin Stra.

Trends 45

Trends Fraud Digital Banking Strategy 45

Fintech Labs Insights

SEPTEMBER 16, 2016

Alkami Technology , which demoed at FinovateStartup 2009 as iThryv and transitioned to its current incarnation a year later , announced this week that Desert Schools Federal Credit Union will use its ORB (Online Relationship Builder) digital banking platform.

Digital Banking 12

Digital Banking Technology Arizona Texas 12

BankNXT

JULY 29, 2016

Stewart McEwan looks at Digital Risks as a model example of how technology and a flexible digital strategy could benefit other brokers in the SME space. Digital Risks delivers insurtech blueprint for SME brokering on BankNXT.

Digital Strategies 40

Digital Strategies Strategy Examples Technology 40

Javelin Strategy & Research

JANUARY 12, 2022

2022 Digital Banking Trends & Predictions Javelin Report Date: December 1, 2021 Authors: Mark Schwanhausser , Emmett Higdon , Dylan Lerner Research Topic(s): Digital Banking , Digital Strategy & Experience , Mobile & Online Banking The traditional definition of “financial relationship” has changed forever.

Trends 40

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NCR

APRIL 5, 2016

The continuous evolution of online and mobile banking has provided consumers with the ability to have this anytime, anywhere experience, but the tradeoff between securing access and providing a positive user experience seems to be at odds.

Digital Banking 40

Digital Banking Security User Experience Mobile 40

PYMNTS

JUNE 26, 2017

PayPal announced news that soon, Venmo and PayPal users will be able to send money transfers via its mobile app in a heartbeat to anyone they want — and have the receiver access and use those funds — in a heartbeat — anywhere that Visa and Mastercard debit cards are accepted. Venmo Goes Insta-Pay. Which is pretty much everywhere.).

Arizona 116

Arizona Data Portland Cards 116

Gonzobanker

MARCH 24, 2021

Bank of America recently reported that in 2020, 84% of all deposits were made through its automated channels (mobile, online and ATMs). Last year, BofA’s digital channels accounted for 42% of total consumer sales, 68% of consumer mortgage sales and 74% of direct auto sales. Chase and other megabanks can report similar results.

Customer Experience 130

Customer Experience Strategy Community ATM 130

NCR

APRIL 16, 2018

.” As the banking industry in the Gulf continues to evolve during the coming years, customer experiences in the digital space will be defined by various factors. The post Why getting digital banking right could prove vital in the Gulf appeared first on Banking.com. Image: mdgomes via iStock.

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

Perficient

SEPTEMBER 29, 2020

I am the Chief Digital Strategist for Perficient. Our focus is on customer experience-oriented strategy and aligning our clients’ technologies, investments, and what their business operations are that deliver a great customer experience. It goes back to something we talk a lot about with digital strategy.

Marketing 294

Marketing Branding Data Industry 294

CB Insights

JANUARY 6, 2019

But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. Learn about the technologies, innovations, and strategies that retailers can leverage this holiday season. One popular choice: retail innovation labs.

Innovation 77

Innovation Retail Branding Technology 77

CB Insights

MAY 15, 2019

Visa’s Innovation Center aims to increase collaboration among teams working on tech solutions spanning tokenization, payment apps, mobile location confirmation, and more. Fidelity — Fidelity Center for Applied Technology (FCAT) and Fidelity Labs. Founded: 1999 and 2005. JP Morgan Chase — Financial solutions Lab. Founded: 2015.

Innovation 78

Innovation blockchain Technology Groups 78

Fintech Labs Insights

DECEMBER 5, 2016

Speaking at FinovateFall 2016 in September, Daon President of the Americas Conor White asked attendees about their own experience with cart abandonment online. Daon’s technology can be deployed to provide authentication for digital banking, for payment verification, and employee credentialing, as well as cloud authentication.

Security 12

Security Mobile Technology Virginia 12

Gonzobanker

DECEMBER 22, 2014

With so much buzz around mobile apps with budget bubbles and alerts that only a small group of consumers ever download and try, it’s great to hear about shops like $3B Tinker Federal Credit Union, which has quietly grown to provide financial education to 20,000 people a year. THE TECHNOLOGY AWARDS. That’s one helluva move up.

Los Angeles 101

Los Angeles Apple Risk Management California 101