PYMNTS

DECEMBER 18, 2019

As consumers can have their favorite foods delivered to them with a tap of an app, quick-service restaurants (QSRs) are taking note of mobile ordering’s potential. And Wingstop has also worked to grow the availability of its mobile ordering service to offer the options at 90 percent of physical locations by the close of 2019.

Mobile 131

Mobile New York City Innovation New York 131

PYMNTS

AUGUST 10, 2018

Traditional retail locations, ranging from fashion and home furnishings to hardware and department stores, have been forced to make significant changes in the face of heightened competition from eCommerce giants like Amazon and omnichannel powerhouses, like Walmart and its online unit, Jet.com.

Digital Strategies 104

Digital Strategies Retail Strategy Los Angeles 104

PYMNTS

DECEMBER 5, 2016

Online sales are up this year — and brick-and-mortar foot traffic is down — meaning Walmart is about to find out in real time if its billions invested in leveling up its e-commerce capacity is making a dent in Amazon’s online dominance. percent during the same time period. per cent compared with Amazon’s 3.2 of any retailer.

Digital Strategies 100

Digital Strategies Strategy Online Retail 100

Gonzobanker

OCTOBER 13, 2020

Smaller banks and credit unions can bring unique value to the mobile ‘arms race.’ marketplace have made significant investments in their mobile applications centered around improving the client experience. Mobile app store ratings have gone from an average of 4.2 Engage Net Promoter and Client Feedback Channels.

Strategy 158

Strategy Digital Banking Digital Strategies Mobile 158

PYMNTS

JANUARY 28, 2020

Everyone knows that digital and mobile services are key to success in the 2020s — not only in terms of more revenue, but also larger transformations. But that doesn’t mean all the players in payments and financial services have a solid or clear digital strategy. The age of personalized service is upon us.

Fintech 169

Fintech Digital Strategies Mobile Resources 169

PYMNTS

FEBRUARY 23, 2018

billion in domestic sales — Starbucks is far and away the most successful mobile payments platform in the United States. In fact, as of 2017, mobile payment use represented 30 percent of the brand’s total transactions. By expanding capacity at peak, we now have the ability to offer Mobile Order and Pay to our non-rewards customers.”.

Online 101

Online US Payments Mobile 101

Bank Innovation

JULY 3, 2018

There is a correlation between an FI’s revenues and its digital strategy. A new report from advisory firm EY suggests that the more mature an FI’s digital strategy is, the more revenues it is likely to generate.

Digital Strategies 256

Digital Strategies Strategy Report Operations 256

PYMNTS

JANUARY 21, 2021

But as the pandemic hit home, she said, many CUs have had to take a step back and “double down” on the most important and pressing aspects of their digital strategies. The digital trend, she continued, is one that will last and — and one that CUs will have to adopt in order to compete more effectively with banks.

Analytics 240

Analytics Fraud Trends Mobile 240

Celent Banking

JULY 12, 2016

In March of this year the Federal Reserve released the newest iteration of its consumer survey report on mobile banking, Consumers and Mobile Financial Services 2016. One fact that sticks out is how slow mobile banking adoption has been over the last few years. But why then have forecasted rates of adoption not been realized?

Mobile 100

Mobile Survey UX Strategy 100

PYMNTS

SEPTEMBER 23, 2020

And FIs want to help consumers spend money in the places where they want to spend money — which, in the wake of COVID-19 — is largely online. In other words, time is officially up for FIs to dither when it comes to digitizing. “It Recreating The Card For A Digital-First World .

Cards 283

Cards Meeting Mobile Digital Strategies 283

Gonzobanker

JULY 20, 2022

Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Without this leader in the driver’s seat, banks become either too dependent on slower-moving, outsourced vendors or too fragmented as digital is deployed in silos across different business units. Own It, Bankers!

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

PYMNTS

NOVEMBER 20, 2020

19) unveiled a major upgrade to Xoom, enabling customers across the United States to use the mobile payments app to send money straight to the bank account of a family member, friend or another recipient. Walgreens Chief Financial Officer James Kehoe said he doesn’t think Amazon’s push into the online pharmacy world is cause for concern.

Google 141

Google Payments United States Digital Strategies 141

PYMNTS

NOVEMBER 20, 2020

Cold weather may put a damper on in-person sales, but it is unlikely to diminish customers’ newfound enthusiasm for digital and mobile ordering solutions. PYMNTS research shows that the shift to digital and mobile ordering solutions is especially robust in more populated locations. The study found that 25.8

Mobile 210

Mobile Regional Study Survey 210

PYMNTS

NOVEMBER 23, 2020

Fast-casual chain Chipotle Mexican Grill , which has more than 2,700 global locations, has ramped up efforts to enhance customers’ digital experiences to match those it offers in-restaurant. Another study found that 80 percent of consumers would order online or via mobile app if eateries rewarded them for doing so.

New York 214

New York Survey Digital Strategies Mobile 214

PYMNTS

DECEMBER 5, 2019

A convenient and seamless ordering experience from online and mobile channels is essential for restaurant customers. Quick-service restaurants (QSRs) have heard the call for innovative digital ordering capabilities, with several major brands stepping up their investments in this area. About The Tracker.

Innovation 131

Innovation Houston Metro Mobile 131

PYMNTS

JANUARY 20, 2021

The pandemic has generated a surge in mobile wallet usage so that payments can be made without ever touching a card. As a result of this groundswell, we’ve focused a great deal of our attention on the ability to instantly provision new and existing card credentials into digital wallets.

Payments 178

Payments Innovation Tools Cards 178

Bank Innovation

OCTOBER 8, 2018

Not even a month has passed since Julie Demarigny, a veteran in digital entertainment industry having served Warner Bros. and Sony Music, has joined West Coast focused Union Bank as its head of digital banking.

Digital Banking 186

Digital Banking Innovation Digital Strategies Strategy 186

PYMNTS

NOVEMBER 7, 2019

Russia’s online shopping sales are over $14 billion each year and growing. In June , Russian eCommerce giant Mail.ru, mobile company MegaFon and Alibaba announced a partnership to form AliExpress Russia Joint Venture. The direct flight is intended to deliver orders from China to Russia in 10 days.

Digital Strategies 100

Digital Strategies Regional Operations Innovation 100

PYMNTS

DECEMBER 8, 2020

That’s key, because while Walmart’s 2,500-store Mexican footprint marks the chain’s largest international market, the unit’s online sales account for less than 5 percent of total revenue there. Pushing Digital. percent charged by money-transfer operations and mobile operators, respectively. That’s higher than the 8.59

United States 174

United States America Guidelines Digital Strategies 174

PYMNTS

OCTOBER 19, 2016

That, in a nutshell, is the takeaway from Astound Commerce’s recently released edition of its annual Mobile Research Survey. About a quarter of smartphone owners spend 20 hours a week using their mobile device to research products, buy products or find places to buy products.

Digital Strategies 100

Digital Strategies Retail Mobile Customer Experience 100

PYMNTS

DECEMBER 22, 2020

Ordering innovations have been especially useful as more consumers tap digital and mobile channels to select and purchase their desired menu items, So said. The QSR also debuted a pilot program in December that allowed mobile app users to have their food delivered via Uber Eats.

Customer Experience 162

Customer Experience Tools New York Strategy 162

PYMNTS

JUNE 15, 2020

These realities are casting a new light on some of grocery stores’ recent innovations, such as Stop and Shop’s hand-held product scanners and Target’s and Whole Food’s mobile ordering and curbside pickup services. The company is also enhancing the mobile device workers use on the floor. Technologies To Aid At-Risk Shoppers.

Innovation 209

Innovation Tools Dallas Mobile 209

Gonzobanker

MARCH 28, 2024

2024 will prove to be a remarkably busy year in the digital space, when many financial institutions will make near-life-or-death choices about the future of their digital platforms and how they will support them. What they can find is the right partner to fulfill their strategic needs.

Digital Banking 148

Digital Banking Customer Experience Strategy Exercises 148

PYMNTS

JANUARY 19, 2021

But the results also underscored the continued push into consumer banking, and specifically online banking. Echoing trends seen up and down Wall Street, fourth-quarter results from Goldman Sachs show huge gains in revenues tied to asset trading. In terms of the top and bottom lines, the company reported numbers that far outpaced expectations.

Digital Strategies 152

Digital Strategies Strategy Cards Conference 152

PYMNTS

AUGUST 21, 2018

“With businesses expanding their online presence to create more touchpoints with customers, employees and partners, the boundaries between what’s inside the firewall and what’s outside become less and less discernible, opening a whole new front in the battle between attackers and security teams,” the company wrote in a blog post.

Company 134

Company Data Branding Digital Strategies 134

PYMNTS

DECEMBER 4, 2020

Phillips said that sort of gain has been observable with Amazon transactions all year due to Amazon’s organic growth, combined with the move to online spending for essential household items due to the pandemic. The double-digit percentage growth didn’t come as much of a surprise. Step 1: Educate The Members.

Digital Strategies 224

Digital Strategies Strategy Cards How To 224

PYMNTS

JANUARY 7, 2019

The kiosks are part of Taco Bell’s digital strategy , which is dubbed “All Access” and is geared toward letting diners interact with the company in whatever manner they’d like. Easterbrook said, according to CNBC , “They can order through mobile, they can come curbside and we’ll run it out, as well as the existing traditional ways.

Digital Strategies 179

Digital Strategies Strategy Mobile Cards 179

PYMNTS

SEPTEMBER 28, 2020

But Vice President Alex Burgin of Authorize.Net (a Visa solution) told PMYNTS that whether talking to a retailer or restaurateur, every SMB recognizes the need to step up its digital offering for the coming holiday shopping season. An Uncertain Holiday Season.

Fraud 236

Fraud Customer Experience Tools Retail 236

PYMNTS

MAY 28, 2020

In an interview with PYMNTS, Simon Powley , head of global banking and digital strategy at Diebold Nixdorf , said financial institutions (FIs) are likely to see incremental shifts that combine digital activity with brick-and-mortar visits. In this way, digital transactions will continue to increase.

ATM 174

ATM Examples Digital Strategies Operations 174

PYMNTS

JUNE 1, 2017

This new role, which builds off his current position as senior VP, eCommerce, will focus on all of the company’s digital-related activities, with Moffitt responsible for transforming Office Depot’s digital platforms, driving digital strategy and innovation and accelerating its online and mobile growth.

Leadership 100

Leadership Digital Strategies Retail Customer Experience 100

NCR

JUNE 3, 2016

In the financial services industry, remote deposit capture first entered the market in the early 2000s, and now according to a recent survey by the American Bankers Association, one in seven Americans use mobile check deposit. The customer sees an offer from a mobile news app they’re browsing during their child’s soccer practice.

Mobile 40

Mobile Customer Experience Software Strategy 40

PYMNTS

JUNE 15, 2020

Any business, new or old, that hasn’t used the last 12 weeks to rethink its business focus, business model and digital strategy likely won’t make it in the long term — but not because an overnight sensation will emerge in the next few months to eat its lunch. Digital’s 2.0 The digital 1.0 The digital 1.0

Innovation 214

Innovation Mobile Capital Operations 214

Independent Banker

OCTOBER 31, 2021

In early 2021, the $490 million-asset community bank launched its Finastra Consumerbot product, which offers online applications for consumer loans for items like boats and vehicles. In order to stay competitive, we thought it was important to have various digital loan offerings available for our customers.”.

Lending 91

Lending Community Bank Community North Dakota 91

Celent Banking

JANUARY 25, 2016

Only a couple years ago, as mobile banking was growing rapidly, and the conversation around development strategies was at its height, tablets played a prominent role in channel strategies at the largest and most digitally mature institutions. Tablet is nowhere near dead, but sales have started to level off.

Resources 100

Resources Mobile Strategy Digital Strategies 100

PYMNTS

DECEMBER 15, 2017

Startup GPShopper found that only 3 percent of luxury brand’s revenue was coming from digital storefronts back in 2010, and that percentage is only expected to climb to about 12 percent by 2020. We believe 2018 will be a pivotal year for luxury to embrace digital technology.”. The way we experience stores is so static now.

Retail 129

Retail Branding Mobile Tools 129

Abrigo

MARCH 6, 2017

See a similar list for the accounting profession: 15 Twitter accounts every accountant should follow 5) @rajeshkan – Rajesh Kandaswamy, research director at Gartner Group, focuses on mobile banking, mobile and cloud payments, channel convergence, digital strategy, big data analytics and outsourcing.

social media 150

social media Lending Community Community Bank 150

PYMNTS

JUNE 26, 2020

But for many of them, this has also been an opportunity for them to really develop their digital strategies. That relates to storefronts, that relates to collaborating and being able to work remotely, and it also relates to digital payments. We think a lot of these trends that we’re seeing are long-term trends,” Helekar said.

Payments 176

Payments Software Trends Digital Marketing Channels 176