Perficient

FEBRUARY 25, 2021

Digital design systems that seamless blend the physical and digital worlds, coherent governance policies and dedicated CX champions are all crucial to consistent delivery. Avoid competing priorities by clearly mapping KPIs to customer expectations, and by identifying potential conflicts in the measurement system.

Meeting 309

Meeting Customer Experience Branding Leadership 309

Abrigo

JUNE 4, 2024

You might also like this on-demand webinar, "Navigating uncertain times: Strategies for risk management and compliance." Deposit environment Managing credit quality in a fluctuating economy A primary concern of attendees is the resilience of credit quality amidst economic fluctuations.

Compliance 222

Compliance Community Bank Community Conference 222

ATM Marketplace

FEBRUARY 20, 2017

There remains a long way to go before banks can claim to be delivering a truly integrated digital strategy.

System 59

System Digital Strategies Management Marketing 59

Gonzobanker

OCTOBER 13, 2020

Instead, these players are focusing on specific niches, brand strategies and community connections to differentiate themselves. For these institutions, digital strategy should be focused on a disciplined allocation of resources and a management team obsessed with understanding performance, competition and the voice of the digital customer.

Strategy 156

Strategy Digital Banking Digital Strategies Mobile 156

Gonzobanker

JULY 6, 2021

As information technology departments move from being the provider of all technology services to orchestrator of technology innovation, chief information officers are rightfully asking, “How do we reinvent ourselves in this digital age when we’re saddled with legacy tech debt of 30-year-old, difficult-to-integrate, flat-file-based core systems?”.

Strategy 156

Strategy System Risk Management Technology 156

Insights on Business

MARCH 6, 2019

“AI is not going to replace managers, but managers who use AI will replace the managers who do not,” Rob Thomas, IBM General Manager of Data and AI predicted at IBM Think 2019. [1] Gartner credits this to the “maturation” of AI capabilities and how rapidly AI has become an “integral part” of digital strategies. [2]

Customer Experience 195

Customer Experience System Management Digital Strategies 195

PYMNTS

DECEMBER 6, 2019

Investing in digital ordering experiences is now a core part of the company’s business model, according to Nicole West, Chipotle’s vice president of digital strategy and product. In addition to menu innovation, digital innovation is core to the experience we are looking to deliver to our customers,” West said. .

Strategy 130

Strategy Innovation Digital Strategies System 130

PYMNTS

DECEMBER 5, 2019

The company will deploy delivery-focused kitchen management solutions from ConnectSmart to more than 900 locations in these two global markets. Several QSRs are turning to customer relationship management (CRM) systems in an effort to both improve customer relations and boost their bottom lines.

Innovation 131

Innovation Houston Metro Mobile 131

South State Correspondent

AUGUST 30, 2023

You don’t have an “internet strategy,” an “insurance strategy,” or a “digital strategy.” Below is a treasury management data model using a random forest machine-learning model applied to easily obtainable bank customer data. That is not what banks should be doing to start.

Data 195

Data Analytics Strategy Examples 195

Gonzobanker

MARCH 28, 2024

Fiserv has worked to consolidate multiple digital platforms, and after disappointments from previous aspirations of its Corillian, Retail Online Banking and Architect platforms, the company is now working to build credibility with its “Experience Digital” strategy. Due diligence is your friend. Don’t be sold on vaporware.

Digital Banking 134

Digital Banking Customer Experience Strategy Exercises 134

PYMNTS

MAY 17, 2018

digital operations head Edward Achtner said that the bank has been eyeing such efforts as partnerships. He noted that his own firm’s digital strategy has helped customers transfer $1 billion across mobile devices. That latter firm is a digital lender and credit solutions provider. During the discussion, HSBC U.S.

Fintech 108

Fintech Community Bank Community United States 108

PYMNTS

NOVEMBER 3, 2020

While FinTech innovation has opened up the doors for small- to medium-sized businesses ( SMBs ) to access more sophisticated solutions to manage money, software fatigue has business owners overwhelmed by a barrage of siloed systems. As demand for digital solutions grows, so will demand for cross-platform integrations.

Online 150

Online Groups Fintech User Experience 150

PYMNTS

JANUARY 11, 2021

Whether businesses were establishing their modernization roadmaps for the first time or simply accelerating the plans they already had in place, the COVID-19 crisis drove organizations to embrace technology at unprecedented levels in order to manage a remote workforce, supply chain disruptions and economic uncertainty.

Payments 198

Payments Strategy Fintech Tools 198

PYMNTS

AUGUST 13, 2020

“Historically, that’s been challenging for businesses, because it requires the payor to manage multiple payment methods,” she said. The challenge is being able to do so without burdening the business, and do so in a way that still allows consumers to select and manage their own payment methods based on what works best for them.”.

Cards 202

Cards Strategy Digital Strategies Examples 202

PYMNTS

MAY 27, 2020

To that end, said Matt Good , senior vice president and general manager of Elan Advisory Services , the shift to contactless payments is well underway — and the stage is being set for mobile wallets to gain a much wider embrace. But as Good explained, the definition of contactless needs to expand as firms re-examine their digital strategies.

Mobile 280

Mobile Community Bank Cards Community 280

PYMNTS

OCTOBER 31, 2019

He added that another element of the company’s digital strategy is artificial intelligence (AI). Deep Brew, he noted, will increasingly power the company’s personalization engine, optimize store labor allocations and drive inventory management in its stores. In fiscal year 2019 in the U.S.,

US 100

US Digital Strategies Training Customer Experience 100

FICO

FEBRUARY 9, 2021

Instant Mortgages, Just Add Data and Decision Management. The winner of the 2021 FICO Decisions Award for Customer Onboarding & Management used FICO® Origination Manager to create a self-serve online ‘instant mortgage’ service. For its achievements, OCBC won a 2021 FICO® Decisions Award for customer onboarding & management.

Digital Strategies 52

Digital Strategies Management Innovation Data 52

PYMNTS

SEPTEMBER 2, 2020

The pandemic got CUs further focusing on how to “get their customers digitally engaged — from onboarding through usage — and helping their members continue to live their day-to-day lives in a world that has changed.”. Instead, consumers have indicated a strong preference for low-touch or no-touch systems.

Payments 223

Payments Innovation Meeting Digital Strategies 223

Bobsguide

AUGUST 7, 2022

Moving from an on-premises model to a cloud-based managed service is a big part of our operational strategy for treasury activity,” said Gary McDermott, Treasurer at The Co-operative Bank. The Co-operative Bank also uses Fusion Risk for treasury credit risk management and Finastra’s banking technology for payments services. “By

Operations 68

Operations Strategy Innovation Policies 68

Bobsguide

SEPTEMBER 5, 2022

The use of such video has increased access to financial services and provided assistance for customers who perhaps are unable to use ‘self-service’ options in new digital banking spaces. Customers at the core. Adopting a customer-centric approach is no mean feat. The way forward.

Video 97

Video Digital Strategies Digital Banking Security 97

PYMNTS

NOVEMBER 12, 2019

Innovation in the accounts payable (AP) space continues to expand, with FinTechs looking to capture their piece of a growing market driven by businesses’ desire to digitize their operations. billion valuation. Below, PYMNTS rounds up the latest examples of how AP innovators pull suppliers’ accounts receivable processes into the fold.

Innovation 124

Innovation Digital Strategies Payments Tools 124

Insights on Business

MAY 12, 2017

According to futurist and New York Times bestselling author, Nick Bostrom, the world’s leading machine learning experts believe that there is a 50% probability that computing systems will achieve a human level of intelligence by 2040. But this does not mean that workforces will be replaced with new technology.

Customer Experience 154

Customer Experience Fintech Analytics New York 154

Perficient

JUNE 8, 2020

If the assessment of your business’ initial reaction is a post-mortem with clear correction steps, assessing your current efforts is a bit like building the proverbial plane while it’s flying, but its important to not let bad habits, systems, and processes become the norm going forward and double-down on what is working. .

Operations 452

Operations Course Examples US 452

PYMNTS

OCTOBER 31, 2016

One is the “digital by default strategy” through which issuers are able to auto enroll cardholders through their banking applications, a process that Banga said “drives scale for us.” As part of that strategy, 80 million accounts will be enabled over the next several months, said the executive.

Digital Strategies 100

Digital Strategies Strategy US Cards 100

Insights on Business

JULY 1, 2019

The former was the domain of customer care professionals, contact center managers, marketing leaders and digital strategy teams with the goal of helping streamline and simplify products and services, as well as ensure proper resolution of customer issues post-purchase. Siloed information hides systemic risk.

Compliance 96

Compliance Customer Experience Analysis Data 96

Independent Banker

OCTOBER 31, 2021

The pandemic accelerated the adoption of digital lending for both banks and consumers. The transformation has been phenomenal,” says Prabhash Shrestha, ICBA group executive vice president and chief digital strategy officer. Now, its system automatically moves and sorts those documents. “So,

Lending 91

Lending Community Bank Community North Dakota 91

PYMNTS

JUNE 22, 2020

Our payment strategy is, you know, a big part of that flexibility, and being able to serve our sellers with a more seamless experience and give buyers more relevant choice is scaling globally,” she said. It is not uncommon for consumers in these markets to pay for eCommerce purchases in cash.

Strategy 230

Strategy Payments America Examples 230

PYMNTS

SEPTEMBER 10, 2019

Start with the prior statement that hard currency — the kind that sits in banks, backed by central banking systems and is universally accepted — is not going anywhere, and the stage is set for a continued reinvention of the ATM. “We But it is important that ATMs are embedded in the digital strategy of the bank, too.”.

ATM 158

ATM Examples Course Strategy 158

PYMNTS

OCTOBER 11, 2019

“We believe that together with current management, ModCloth has the ability to become a stronger player in the premium fashion market, nationally as well as internationally,” Go Global Retail Managing Director Jeff Streader said in a press release. Walmart was also upbeat as it sent ModCloth on its way. “We

Leadership 100

Leadership Apple Branding Retail 100

Gonzobanker

DECEMBER 5, 2018

And it follows a string of Q2 acquisitions over the last few years, including: Centrix brought cash management functions of positive pay, fraud prevention and risk assessment as well as dispute management. UnBill brought a payments consolidation software allowing end users to manage their direct payment relationships.

Fraud 105

Fraud Austin Fintech Lending 105

PYMNTS

NOVEMBER 22, 2019

We always strive to introduce additional access points in the Chipotle ordering experience and overall digital ecosystem,” Chipotle Vice President of Digital Strategy and Product Management Nicole West said in an announcement. (As it stands, it had had more than 2,500 restaurants as of Sept.

Retail 139

Retail Strategy United States Comparison 139

Perficient

JULY 20, 2020

Through our work with health systems around the country, we see this disconnect often. Our suggestion: Before you invest in digital solutions, create robust healthcare personas. Chronic Condition (perhaps managing diabetes). Why they didn’t react to your campaign? Ready to learn more? From “Why personas?”

UX 332

UX Meeting Groups Data 332

Gonzobanker

SEPTEMBER 4, 2018

Customers love digital self-service—right up until they don’t, and then they want a live person. In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center. Phone menus dead-end.

Technology 115

Technology Resources Fraud Strategy 115

NCR

JULY 5, 2016

Digital change: Technology is reshaping almost every sector, and banking is no exception. Organizations face pressure from customers to provide the latest digital innovations, while also being required to update legacy back-end systems to streamline cumbersome processes. Technological readiness. Training and support regimes.

Training 56

Training System Digital Strategies Leadership 56

Celent Banking

JANUARY 25, 2016

There´s the Surface 4 and others that are starting to seriously go after the laptop market with a full operating system and keyboard, but the best-selling tablets on amazon are all those with small screens and cheap price tags. So what’s a financial institution to make of all this?

Resources 100

Resources Mobile Strategy Digital Strategies 100

PYMNTS

AUGUST 8, 2018

Making the move from analog to digital in governments around the world could save an estimated $3.5 s Government Digital Service, according to the report. Digital Strategies. trillion per year thanks to productivity gains and other savings, according to one recent McKinsey analysis. Among the remedies? Like the U.K. —

New York City 101

New York City Hawaii Survey United States 101

FICO

FEBRUARY 22, 2021

As the global pandemic unfolded, customers embraced all things digital, and companies that didn’t have a good digital strategy rushed in to get things in order. The compressed timeframe for digital adoption raised awareness of the need for AI technology maturity. Why this connection? by Nikhil Behl.

Analytics 52

Analytics Data Software Digital Strategies 52