The Financial Brand

DECEMBER 16, 2019

Community bank goes modern in a big way by pioneering a new core system and partnering with an unusual fintech-powered mobile banking club. The post Traditional Bank Stakes Its Future on Daring Digital Strategy appeared first on The Financial Brand.

Digital Strategies 27

Digital Strategies Strategy Community Bank Community 27

PYMNTS

MAY 12, 2020

The surge crippled state labor department websites, made phone lines unreachable and delayed unemployment payments as some dealt with obsolete computer systems. About 75,000 Rhode Islanders filed claims on the phone the first day the system was implemented, an Amazon spokeswoman told WSJ. Google, a division of Alphabet Inc.,

Rhode Island 187

Rhode Island Google Kansas Illinois 187

Gonzobanker

JULY 20, 2022

Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Without this leader in the driver’s seat, banks become either too dependent on slower-moving, outsourced vendors or too fragmented as digital is deployed in silos across different business units. Own It, Bankers!

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

Perficient

JUNE 30, 2020

When we help customers assess their CX technology, we typically review the following areas: Experience Platforms – These systems typically drive your owned web and mobile experiences and include content management, search, digital asset management, and others.

Customer Experience 348

Customer Experience System Analytics Management 348

Perficient

NOVEMBER 1, 2023

Work with strong partners that understand the real-world complexities coming with cloud adoption and invest time in the strategy and planning phases first,” said Steve Holstad, principal of digital strategy consulting, Perficient.

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Report Strategy Digital Strategies Customer Experience 221

PYMNTS

OCTOBER 22, 2020

Volante Lands Deal to Modernize Banorte’s Cross-Border Payments Systems. Banorte will link all related systems to Volante’s VolPay, which will assist with orchestrating and handling international transactions while speeding up its digital strategy. DBS Bank Rolls Out Real-Time Tracking for Cross-Border Pay.

Digital Strategies 153

Digital Strategies Technology System Strategy 153

Gonzobanker

OCTOBER 13, 2020

With megabanks spending billions on digital investments each year, regional and community bank executives understand they cannot compete on resources. Instead, these players are focusing on specific niches, brand strategies and community connections to differentiate themselves. Appoint Digital Ambassadors. Promote Your Success.

Strategy 158

Strategy Digital Banking Digital Strategies Mobile 158

Gonzobanker

JULY 6, 2021

As information technology departments move from being the provider of all technology services to orchestrator of technology innovation, chief information officers are rightfully asking, “How do we reinvent ourselves in this digital age when we’re saddled with legacy tech debt of 30-year-old, difficult-to-integrate, flat-file-based core systems?”.

Strategy 158

Strategy System Risk Management Technology 158

PYMNTS

JULY 28, 2020

Although the enterprise continues to accelerate its digitization efforts, chief financial officers keep hitting roadblocks when it comes to modernizing workflows regarding accounts payable (AP) and embracing electronic payments. “I believe the way you fund a digitization strategy is through the adoption of a virtual card program.”

Payments 176

Payments Cards Digital Strategies Strategy 176

PYMNTS

DECEMBER 6, 2019

Investing in digital ordering experiences is now a core part of the company’s business model, according to Nicole West, Chipotle’s vice president of digital strategy and product. In addition to menu innovation, digital innovation is core to the experience we are looking to deliver to our customers,” West said. .

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PYMNTS

SEPTEMBER 23, 2020

That left FIs scrambling to “rapidly figure out how to get that same emotional and engagement outcome when the possibility of face-to-face is virtually nonexistent,” Randy Piatt , head of product solutions at card technology firm Ondot Systems , told PYMNTS in a recent conversation.

Cards 283

Cards Meeting Mobile Digital Strategies 283

PYMNTS

JANUARY 2, 2020

The challenge for credit unions (CUs), she said, is in knowing that APIs aren’t by themselves a digital strategy — the idea that one can easily flip on function via an API can lull leaders into a false belief that tapping into tech to better serve the customer base is as easy as turning on a light. .

Innovation 142

Innovation Digital Strategies Strategy Trends 142

PYMNTS

NOVEMBER 17, 2020

Keyno CEO Robert Steinman; Tom Rapkoch, Visa’s director of global chip product; and Ben Maxim, assistant vice president of digital strategy and innovation at Michigan State University Federal Credit Union tell PYMNTS that they believe the new system can be effective. The vaccine is close.

Payments 130

Payments Michigan Fraud Digital Strategies 130

PYMNTS

DECEMBER 5, 2019

Several QSRs are turning to customer relationship management (CRM) systems in an effort to both improve customer relations and boost their bottom lines. Fast food giant McDonald’s , for example, is using AI-powered digital drive-thru menus to recommend items based on customer and environmental data.

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Innovation Houston Metro Mobile 131

Insights on Business

MARCH 6, 2019

Gartner credits this to the “maturation” of AI capabilities and how rapidly AI has become an “integral part” of digital strategies. [2] Digitally reinventing themselves, financial services firms are leveraging AI to achieve superior customer experiences, create new revenue streams and lower costs. RBS conversational agents [11].

Customer Experience 195

Customer Experience System Management Digital Strategies 195

PYMNTS

MAY 21, 2019

“Digitalization is the biggest challenge for supervision since the financial crisis,” said Wuermeling, who is also a member of the European Central Bank ’s supervisory board. “It It remains unclear which digital strategies will remain in the long term, therefore digitalization has to be seen as a moving target.

Digital Strategies 122

Digital Strategies Cards Technology Regulation 122

PYMNTS

NOVEMBER 3, 2020

While FinTech innovation has opened up the doors for small- to medium-sized businesses ( SMBs ) to access more sophisticated solutions to manage money, software fatigue has business owners overwhelmed by a barrage of siloed systems. As demand for digital solutions grows, so will demand for cross-platform integrations.

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Online Groups Fintech User Experience 150

PYMNTS

MAY 27, 2020

But as Good explained, the definition of contactless needs to expand as firms re-examine their digital strategies. NFC helps prevent fraudsters from being able to hack into POS systems and steal cardholder information, so it is truly is a safer transaction for the merchants,” he noted. Incentivizing The Consumer.

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Mobile Community Bank Cards Community 280

Gonzobanker

MARCH 28, 2024

Fiserv has worked to consolidate multiple digital platforms, and after disappointments from previous aspirations of its Corillian, Retail Online Banking and Architect platforms, the company is now working to build credibility with its “Experience Digital” strategy. There is no perfect vendor.

Digital Banking 148

Digital Banking Customer Experience Strategy Exercises 148

PYMNTS

APRIL 14, 2017

Said NACHA’s Estep, “the answer depends on what type of innovation you are talking about, and then what type of a payments system you are talking about.” That stands in stark contrast to other innovators in payments that are in effect starting with “a blank slate … with a new system or a new capability.”

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Payments United States Innovation System 105

PYMNTS

JULY 16, 2020

Working with financial technology providers that can facilitate straight-through processing means suppliers themselves won’t be faced with the friction of manually re-keying card details into their own systems, either. “We’re not talking about hundred-dollar dinner charges at a restaurant,” said Anderson.

Strategy 171

Strategy Cards Tools Payments 171

PYMNTS

OCTOBER 31, 2019

He added that another element of the company’s digital strategy is artificial intelligence (AI). Starbucks introduced a new staffing and scheduling system to optimize labor allocations, based on partner preferences and predictive analytics. In fiscal year 2019 in the U.S.,

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US Digital Strategies Training Customer Experience 100

PYMNTS

SEPTEMBER 2, 2020

Instead, consumers have indicated a strong preference for low-touch or no-touch systems. But she said CUs have seen the shift in what happens at their branches, how they provide services and how to respond and fine tune a digital strategy. Snider said many consumers don’t want to touch a keypad or handle cash.

Payments 223

Payments Innovation Meeting Digital Strategies 223

PYMNTS

OCTOBER 31, 2016

One is the “digital by default strategy” through which issuers are able to auto enroll cardholders through their banking applications, a process that Banga said “drives scale for us.” As part of that strategy, 80 million accounts will be enabled over the next several months, said the executive.

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Digital Strategies Strategy US Cards 100

Bobsguide

SEPTEMBER 5, 2022

It is important that banks do everything they can to acquire strengthened cybersecurity systems so that they can prevent and address risks and live attacks more effectively. The way forward.

Video 97

Video Digital Strategies Digital Banking Security 97

Jeff For Banks

NOVEMBER 28, 2014

Can we allocate that sizable chunk into core and ancillary systems specifically designed to serve our core customers, as per our strategy, in a superior fashion to the financial institutions that spend wide and far to satisfy every constituency? I actually think that it’s less dependent on the role.

Digital Strategies 94

Digital Strategies Strategy Operations Seattle 94

PYMNTS

JANUARY 11, 2021

Georgakopoulos pointed to digital marketplaces and eCommerce firms, which emerged as leaders in this regard thanks to their investments in cloud-first infrastructure and application programming interfaces (APIs), tools that enabled treasury systems to more seamlessly operate and interact with each other.

Payments 198

Payments Strategy Fintech Tools 198

PYMNTS

AUGUST 13, 2020

It’s one thing to have a limited electronic option available — that’s quite different than having a strong digital strategy.”. I think especially in times of crisis, we have to look at what a sound digital payout strategy can do.”. Boosting Profits With A Well-Designed System.

Cards 202

Cards Strategy Digital Strategies Examples 202

Perficient

JUNE 8, 2020

If the assessment of your business’ initial reaction is a post-mortem with clear correction steps, assessing your current efforts is a bit like building the proverbial plane while it’s flying, but its important to not let bad habits, systems, and processes become the norm going forward and double-down on what is working. .

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Operations Course Examples US 452

PYMNTS

NOVEMBER 12, 2019

Innovation in the accounts payable (AP) space continues to expand, with FinTechs looking to capture their piece of a growing market driven by businesses’ desire to digitize their operations. billion valuation. Below, PYMNTS rounds up the latest examples of how AP innovators pull suppliers’ accounts receivable processes into the fold.

Innovation 124

Innovation Digital Strategies Payments Tools 124

PYMNTS

MAY 17, 2018

digital operations head Edward Achtner said that the bank has been eyeing such efforts as partnerships. He noted that his own firm’s digital strategy has helped customers transfer $1 billion across mobile devices. During the discussion, HSBC U.S.

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Insights on Business

MAY 12, 2017

According to futurist and New York Times bestselling author, Nick Bostrom, the world’s leading machine learning experts believe that there is a 50% probability that computing systems will achieve a human level of intelligence by 2040. But this does not mean that workforces will be replaced with new technology.

Customer Experience 154

Customer Experience Fintech Analytics New York 154

Independent Banker

OCTOBER 31, 2021

The pandemic accelerated the adoption of digital lending for both banks and consumers. The transformation has been phenomenal,” says Prabhash Shrestha, ICBA group executive vice president and chief digital strategy officer. Now, its system automatically moves and sorts those documents. “So,

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Lending Community Bank Community North Dakota 91

PYMNTS

NOVEMBER 1, 2017

Noting that the improved situation in worldwide markets – from the EU to Asia Pacific to Latin America – had contributed to “double-digit volume and transaction growth across most of our markets,” Banga told investors the focus is now on continuing to execute and expand its global payment digitization strategy.

Cards 122

Cards Security Branding Florida 122

PYMNTS

JUNE 22, 2020

As reported by PYMNTS , the COVID-19 pandemic is driving more consumers online to shop and pay, and their rapidly changing shopping habits are forcing merchants, too, to rethink their digital strategies. It is not uncommon for consumers in these markets to pay for eCommerce purchases in cash.

Strategy 230

Strategy Payments America Examples 230

PYMNTS

MAY 27, 2020

” A Digitization Strategy. ” “How to change business processes to adjust to market demands, how to make a website, how to accept payments digitally, how to market — these are all questions that offline businesses have to answer fast,” he said.

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Online Payments User Experience How To 179

PYMNTS

NOVEMBER 1, 2017

Noting that the improved situation in worldwide markets – from the EU to Asia Pacific to Latin America – had contributed to “double-digit volume and transaction growth across most of our markets,” Banga told investors the focus is now on continuing to execute and expand its global payment digitization strategy.

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Retail Cards Security Branding 112