CB Insights

JANUARY 6, 2019

But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Learn about the technologies, innovations, and strategies that retailers can leverage this holiday season. Founded: 2015.

Innovation 77

Innovation Retail Branding Technology 77

Perficient

FEBRUARY 25, 2021

Cross-unit collaboration is another effective way to maintain a tight (positively correlated) relationship between measurement systems (performance and operational) and CX objectives. This can result in large technical overhead and laggy information flow. Perficient: Digital Strategy Experts.

Meeting 309

Meeting Customer Experience Branding Leadership 309

Perficient

FEBRUARY 24, 2021

The digital world is global, now, more than ever. 2020 was a year that challenged companies in every industry to not only adapt to an increasingly digital world, but to innovate quickly and accelerate their digital initiatives to survive in the competitive marketplace. Cost-Effective.

Software 294

Software United States Strategy Regulation 294

PYMNTS

JUNE 15, 2020

And you better do it right now, they add, since digital shifts wait for no one. Innovators with better tech will appear and — literally overnight — snatch your customers out of your calcified incumbent arms and build scale, they say. For those companies, making the quantum leap to digital is, literally, a bridge too far.

Innovation 214

Innovation Mobile Capital Operations 214

PYMNTS

NOVEMBER 20, 2020

Digital is the way to go for banks looking to grab deposits and customers — especially here in the States. operations speaks volumes about how (and why) PNC wants to gain scale in banking done in bits and bytes. The recasting of Google’s digital wallet as a super app launched on Wednesday (Nov. PNC Advances $11.6B

Mobile 160

Mobile Strategy Google Innovation 160

PYMNTS

NOVEMBER 22, 2019

We always strive to introduce additional access points in the Chipotle ordering experience and overall digital ecosystem,” Chipotle Vice President of Digital Strategy and Product Management Nicole West said in an announcement. In addition to Alexa, the restaurant chain is also turning to other digital innovations.

Retail 139

Retail Strategy United States Comparison 139

PYMNTS

JUNE 26, 2020

It’s required lots of on-the-spot innovation as firms had to massively rethink their operations from the ground up. But for many of them, this has also been an opportunity for them to really develop their digital strategies. After all, when push came to shove and innovation had to happen, it did so quite successfully.

Payments 176

Payments Software Trends Digital Marketing Channels 176

PYMNTS

APRIL 14, 2017

The big question: Can the existing payment rails support the innovation that is needed? Said NACHA’s Estep, “the answer depends on what type of innovation you are talking about, and then what type of a payments system you are talking about.” Against that backdrop, “innovation means many different things to different players.”.

Payments 105

Payments United States Innovation System 105

Independent Banker

OCTOBER 31, 2022

However, banks should first consider their customers’ needs and the infrastructure and features needed in a lending platform before adopting a new digital strategy. Benefits of digital lending. There are numerous reasons to support a digital lending solution,” says Michael Haedrich, a senior product manager at Finastra.

Lending 91

Lending Community Bank Community Illinois 91

PYMNTS

JUNE 22, 2020

PYMNTS recently spoke with Keala Gaines , eBay’s head of global payments services, to understand how the platform’s payments strategy has changed over the years as well as to understand the role payments has played in helping it grow from a small operation to serving business and consumers across 100 countries with 27 international sites. “I

Strategy 230

Strategy Payments America Examples 230

PYMNTS

DECEMBER 6, 2019

We have a deep dive into Colorado’s digital driver’s license effort and news on Alphabet’s new CEO, as well as data on millennial Black Friday spending. UK Digital Bank Monzo Taps Visa Exec as US CEO. Monzo , London’s digital unicorn, has appointed TS Anil to head U.S. operations. Top News . Curing the $2.4T

Millennials 101

Millennials Colorado Google Leadership 101

PYMNTS

DECEMBER 15, 2017

And why a payment card at all, when banking services are overwhelmingly shifting to digital , and when the digital-first generation is the product’s prime target? Cozzo and Webster discussed how the prepaid element fits into Mastercard’s digital strategy, and how it answers millennials’ top three priorities.

Millennials 134

Millennials Management Cards Security 134

Perficient

SEPTEMBER 29, 2020

I am the Chief Digital Strategist for Perficient. Our focus is on customer experience-oriented strategy and aligning our clients’ technologies, investments, and what their business operations are that deliver a great customer experience. It goes back to something we talk a lot about with digital strategy.

Marketing 294

Marketing Branding Data Industry 294

Gonzobanker

SEPTEMBER 4, 2018

In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center. Long-neglected contact center operations are finally getting attention from the C-suite.

Technology 115

Technology Resources Fraud Strategy 115

Gonzobanker

DECEMBER 22, 2014

A keen industry mind who banks the highest tweets-per-minute ratio of anyone out there, Bradley departed his VP digital strategy position at California’s $3B Mechanics Bank to be North American head of innovation for $77B and Top 20 worldwide bank Santander. Winner: Check Digit. That’s one helluva move up. EVP: Hell no.

Los Angeles 101

Los Angeles Apple Risk Management California 101

Lex Sokolin

SEPTEMBER 23, 2020

Equilibria are equilibria, and they reflect information. Here is one potential explanation from strategy and implementation consultant PwC , and a similar one previously told by CapGemini. That is a lot of proofs of concepts and Chief Innovation Officer conference travel agendas. have a tough time hitting the innovation agenda.

Capital 52

Capital Software Lending Apple 52

CB Insights

MAY 10, 2018

Early consultants pioneered the tools and frameworks used to help companies develop a strategy: the 2×2 matrix, the Experience Curve, SWOT (Strengths, Weaknesses, Opportunities, Threats) diagrams, Porter’s Five Forces, and many more. State of Innovation Report. And information can’t be locked up in a black box forever.

Strategy 78

Strategy Management Analytics Tools 78

FICO

MAY 13, 2020

What is needed is a common framework – a platform – that fosters collaboration, unifies the processes, and provides a solid technological foundation for innovation and growth. Without a solid platform upon which to build, digital transformation projects can become just a tower-in-the-sky aspiration. The Power of a Platform.

Analytics 52

Analytics Strategy Survey Management 52