Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. To satisfy customers in an increasingly competitive market, banks must identify and optimize on critical opportunities to connect with customers in more personalized, meaningful ways, both in branch and remotely.

Customer Experience 71

Customer Experience Retail San Diego Study 71

PYMNTS

SEPTEMBER 24, 2020

In Malaysia, for example, the government has set aside the equivalent of $108 million USD to spur small businesses and retailers to accept digital payments — and gave millions of individuals one-off incentives to spend via digital wallets. Machine learning models are training on historical data as well.

Mobile 245

Mobile Management Fraud Training 245

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. After Retail Delivery had some mushy general sessions a few years ago, this is the second year in a row we have seen some provocative stuff on the main stage.

Chicago 97

Chicago Retail Branch Design Training 97

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. To satisfy customers in an increasingly competitive market, banks must identify and optimize on critical opportunities to connect with customers in more personalized, meaningful ways, both in branch and remotely.

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

MARCH 25, 2020

Artificial intelligence (AI) and mac hine learning (ML) applications often form the core of these cybersecurity systems and are being deployed across banks, retailers, telecommunications companies and many other businesses. In contrast, a fake website targeting online banking services costs $67.91. billion last year.

Fraud 148

Fraud Security Resources Survey 148

Gonzobanker

MARCH 25, 2020

Here are examples of where normal will be redefined: Digital Banking. Most of the customer correspondence we’re seeing from financial institutions emphasizes that although branches are partially or completely closed, customers can do most of what they need digitally or via drive-up ATMs or tellers. Digital Lending.

San Francisco 125

San Francisco Phoenix Meeting Training 125

Bobsguide

JUNE 3, 2022

Auriga is helping banks to deal with these banking industry challenges and develop stronger mobile propositions, alongside better digital and omni-channel engagement. King also makes the case that in addition to the push for #nextgenbranches, there is a shift in consumer banking behaviour.

Video 78

Video Training Customer Experience Mobile 78

CB Insights

FEBRUARY 13, 2020

Stripe often states that less than 8% of total commerce occurs online, suggesting roughly $26T in global, omnichannel retail sales. Issuing serves corporate expense and digital banking use cases, among others. The global e-commerce market is currently estimated to be worth $4T in 2020, according to eMarketer.

Online 98

Online Company Retail Payments 98

Bobsguide

JULY 7, 2022

1 st place: Sumpler , a solution that facilitates digital receipts at the point of sale, bringing all the data into one place on the banking app. 2 nd place: Yam , a digital banking app focused on improving financial inclusion in Africa, including the illiterate population, with some unique digital accessibility innovations.

Innovation 68

Innovation social media Capital Digital Banking 68

Gonzobanker

JULY 8, 2022

The operational world of cash, checks, deposit slips, passbooks, and teller terminals used to dominate bank tech budgets. Those were the days of green screen cores and server-based ancillary applications, and digital banking was a Star Trek thing of the future.

Resources 139

Resources Leadership Technology Management 139

Gonzobanker

DECEMBER 22, 2020

Whether this turns out great or a bubble that pops, Chime has jolted the staid banking industry into thinking about who will acquire future retail customers and where value creation may emerge. The most surreal statement we heard from bank CFOs at the end of 2020 “We may have too much in our allowance for loan losses.”

Idaho 172

Idaho Community Industry Strategy 172

PYMNTS

FEBRUARY 15, 2019

There is something of a strange dichotomy when one looks at the types of things bank brands are developing, particularly around mobile and digital banking services, and the kinds of things consumers say they want. For the consumer, it is about educating them about their options and helping them change their habits.

ATM 155

ATM Mobile Digital Banking Online 155

Gonzobanker

DECEMBER 19, 2022

Chuck Purvis, Coastal Community – Purvis waved the flag of innovation in the credit union industry, helping Coastal become famous for its usage of interactive teller machines (ITMs) and launching the Constellation Digital Banking platform. A digital tip of the hat to Jeff Chambers and the Lumin team on their journey.

Community 216

Community Fintech Industry Innovation 216

PYMNTS

JANUARY 14, 2020

A rebound in trading volumes helped boost results, and Wall Street may have trained its collective gaze on the fact that revenues from the markets business were up 56 percent from last year to $5 billion, and where fixed markets revenues were up by 78 percent, with equity trading rebounding 15 percent.

Cards 131

Cards Data Training Community Bank 131

PYMNTS

JANUARY 14, 2020

A rebound in trading volumes helped boost results, and Wall Street may have trained its collective gaze on the fact that revenues from the markets business were up 56 percent from last year to $5 billion, and where fixed markets revenues were up by 78 percent, with equity trading rebounding 15 percent.

Cards 130

Cards Data Training Community Bank 130

PYMNTS

APRIL 23, 2018

Disintermediating the established intermediaries has become something of an art form in payments and retail these days. Physical retail is being disintermediated by a host of new players using digital technologies and data that further erode their relevance. Take retail. See the Future — or Face the Inevitable.

Retail 117

Retail Maine Lending Software 117

PYMNTS

MARCH 18, 2019

According to CNBC , the bank, as part of its five-year plan, has pledged $350 million to “help boost job prospects for people at risk of being shut out of the economy.” As the Chase launch and the Bank of America account elimination show, we can bet on more work and experimentation regarding that consumer segment in the years to come.

America 175

America Survey FDIC System 175

Gonzobanker

OCTOBER 31, 2018

They are trying to build and foster relationships in a way that is not always relevant to a multi-channel client, and they are not getting the support or training they need to function any differently. Branch managers need to be thinking about what they are really losing by not training and educating the workforce.

Training 84

Training Fraud Management Tools 84

PYMNTS

MARCH 18, 2019

If one hops over to the world of retail payments, Edwards noted, and looks at Apple Pay’s trajectory over the last few years, there’s an object lesson for disbursements to take away. It’s easy, it’s convenient and it’s a highly trusted, branded experiences that consumers have been trained over decades to trust. Keeping It Simple .

Cards 144

Cards Apple Payments User Experience 144

Gonzobanker

MARCH 22, 2023

If running the capital plan numbers indicates that growth needs to slow, banks will need new tactics to drive profitability, and a major focus will return around operating efficiencies. Digital banking uptime, the speed and accuracy of moving money, and the ability to talk to informed bankers are vital right now.

social media 78

social media Capital Risk Management Strategy 78

Celent Banking

DECEMBER 20, 2016

Unlike one once stalwart retail banking industry event in the US, RBR’s attendance has been on a multi-year growth trajectory. This year, attendance was up 20% over 2015 and included delegate representatives of 116 banks from 53 countries. Not a single bank case study conveyed any sort of notion that they had arrived.

Case Study 100

Case Study Metro Study Capital 100

Independent Banker

NOVEMBER 30, 2022

If you’re analyzing a contract for risk, you could train an NLP algorithm to recognize groups of words that represent what you’re looking for in a contract, like indemnification terms that are negative or that do not meet the company’s requirements,” Johnston explains. “A Safeguarding data.

Management 91

Management Community Bank Community Data 91

South State Correspondent

OCTOBER 28, 2022

Big Idea – Building a New Digital Retail Brand is Fool’s Gold. While no presenter touched on it, it was all digital bankers could talk about. To the many community banks and fintechs that have tried creating a digital bank (or are thinking about this), the strategy is misaligned to its core.

Conference 195

Conference Technology Las Vegas Trends 195

PYMNTS

OCTOBER 22, 2019

Those financial institutions would do well to craft relevant technology partnerships, Good said, and ensure they integrate merchant services into their small business operations, properly train staff and find good opportunities for upsells. They don’t have the expense and overhead that community banks do.”.

Community Bank 116

Community Bank Community Operations Leadership 116

Bobsguide

FEBRUARY 22, 2022

The bank was looking for a modern, digital banking solution that would help it transform customer engagement through the delivery of contextual experiences. Furthering the government’s vision of moving operations and infrastructure to the cloud, BDB wanted to host the entire core banking platform on a public cloud.

Innovation 78

Innovation Customer Experience Strategy Operations 78

Gonzobanker

SEPTEMBER 27, 2016

GONZO READER NOTE: We recently received a leaked memo from the new Retail Executive at Van de Lay Bank & Trust and think it’s timely given our industry’s reaction to a world where Wells Fargo meets Elizabeth Warren. TO: Retail Banking Team Members. FROM: Harry Foresight, EVP Retail Banking.

Retail 60

Retail Strategy Training Compliance 60

Gonzobanker

DECEMBER 20, 2019

Second Curve analyst Zack Maxfield opened a TD Bank checking account on his phone in nine minutes while he waited to speak with a teller at one of the bank’s branches, but waited an hour to fund the account and order a debit card. So many miles to go, retail bankers! The bank that got hacked via AWS wins the tech award?

Idaho 148

Idaho Conference Data Marketing 148

Gonzobanker

JUNE 25, 2021

For most contact centers, a hybrid model makes sense (part remote work and in-office time for training, coaching, and team building). Utilize data to understand drivers of hold time and transfers, and tweak training, system access, and coaching with a focus on improved first contact resolution rates. Focus on the mission.

Customer Experience 95

Customer Experience Fraud Policies Training 95

Celent Banking

JANUARY 23, 2017

Over its ten years of existence, Celent’s Model Bank programme has always changed and evolved. In the last few years we have been awarding multiple initiatives in a small number of categories – for example, last year we had four winners in Digital Banking Transformation, the busiest of seven categories.

Risk Management 100

Risk Management Innovation Case Study Boston 100

Celent Banking

NOVEMBER 11, 2015

Under the proposed rules, banks will have to hire a Chief Information Security Officer with accountability for cyber security policies and controls. Mandated training of security will be required. The timing will undoubtedly put pressure on regulators to push through strong regulation.

Cyber Security 100

Cyber Security Regulation Security New York 100

CB Insights

JUNE 17, 2020

Retail: Shopping goes even more online as grocery joins the e-commerce revolution. SHIFT TO VIRTUAL TRAINING ACCELERATES $12.6B For example, in 2015, automotive manufacturer Ford reduced its production line injury rate by 70% using virtual reality training. In healthcare, VR is being used to facilitate safe training.

Industry 101

Industry Technology Online Video 101

CB Insights

AUGUST 23, 2018

trillion in total assets, JPMorgan Chase is the largest bank in the US. Its retail bank, Chase, spans 61 million American households. Led by Chairman and CEO Jamie Dimon, the bank is undergoing a transformation, moving away from offline legacy systems and into the digital age. Physical branch banking.

Cards 76

Cards Mobile Strategy Branding 76

Celent Banking

JUNE 17, 2015

They often aren´t trained properly or paid enough to care about delivering the kind of customer service banks are trying to deliver through digital. Yet mobile is driving “right time, right place, instant” contextual interactions, and consumers are increasingly expecting this level of service.

Video 100

Video Customer Experience User Experience Training 100

PYMNTS

MARCH 7, 2016

Take physical retail. Who hasn’t gone into a retailer with the intention to buy one thing, only to see a few others that you never knew existed and then end up buying those things instead – and probably also spending more? So what would physical retail look like if it were run like the best online etailers ?

Payments 100

Payments Innovation Software Mobile 100

PYMNTS

MARCH 1, 2017

But beyond the annual cost savings, Slater said the solution not only puts London closer to becoming a smarter city, it also puts its residents on a path to greater financial empowerment by encouraging them to gain access to digital banking tools. The data also has broader applications for city leaders, Slater said.

System 100

System Data Cards Payments 100

Gonzobanker

MAY 8, 2020

The problem today is that most banks are not applying a true product management discipline to the debit and credit business. Information technology is the third largest expense in a bank behind employee and facility costs. Build transparency around I.T.

Lending 104

Lending Analytics Analysis Capital 104

PYMNTS

JULY 9, 2018

Consider the unbundled digital-only bank. The anecdote to the millennial’s so-called hatred of traditional banks hasn’t really taken off as investors envisioned. Even the largest and oldest digital banks have only converted a few million customers.

Strategy 105

Strategy Millennials Online Branding 105