PYMNTS

DECEMBER 17, 2019

Headlines are filled with reports of service outages and data breaches , and both banks and consumers are contending with rising fraud concerns as digital banking takes off. Fraud threatens everyone, yet customers rely on their banks for protection. The Technology Gap That Fosters Fraudsters.

Technology 142

Technology Fraud Data Security 142

FICO

JANUARY 11, 2022

Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! Be fascinated by your customers, not your technology. Digital Lift-and-Shift Is Not a Digital Banking Strategy. Respect the data.

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

PYMNTS

JUNE 26, 2020

Financial institutions (FIs) worked quickly to ensure they could operate smoothly as the pandemic kept consumers at home and closed brick-and-mortar branches in Europe, the United Kingdom and the United States. The Tracker also analyzes how the use of cloud technology can help FIs stay on top of that shift. customers in late May.

Meeting 227

Meeting Mobile Digital Banking Tools 227

PYMNTS

DECEMBER 31, 2020

Like their cousins in banking, credit unions (CUs) long enjoyed a relaxed pace of technological change. A separate study found that 88 percent of credit unions surveyed in early 2020 planned to invest more in such technologies than they had over the previous year. It was all on their timetable. Not anymore.

Survey 235

Survey Arizona Innovation Innovation Strategies 235

Chris Skinner

FEBRUARY 21, 2017

After studying law at Oxford, he went back to business and is now Co-Founder and CEO of digital bank Monzo. You know, GoCardless was great, it helped small, medium, and now large businesses collect money, and made their back office operations more efficient, but it wasn’t something that I used every week.

Study 283

Study Training Fintech Digital Banking 283

PYMNTS

SEPTEMBER 24, 2020

Staying abreast of these various compliance shifts can be costly and challenging for banks, but doing so is necessary to ensure that financial institutions’ (FIs) operations can run smoothly and ward off cyberattacks. Still, it is prompting a reexamination of how FIs are using the technology to store data. EU and U.K.

Compliance 151

Compliance Fraud Regulation Security 151

PYMNTS

FEBRUARY 28, 2020

The banking industry is undergoing a sea change in the new decade, with online and mobile banking growing ever more popular among customers, and challenger banks and FinTechs disrupt the market with new technologies. Digital-first technologies are also being used for charitable purposes.

ATM 159

ATM Study Analytics Meeting 159

NCR

JULY 31, 2017

As we explored in the first part of this two-part guide, digital banking fraud is an escalating threat to financial institutions and their customers. Digital banking fraud can take many forms, such as identity fraud and account takeover , which are becoming increasingly common. million in 2016.

Fraud 74

Fraud Digital Banking social media Security 74

FICO

FEBRUARY 12, 2023

Home Blog FICO Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

PYMNTS

JANUARY 27, 2021

The following Deep Dive examines the threats facing digital-first banks deploying new technologies, as well as the methods and techniques FIs are using to minimize fraud and cybercrime. The Fraud Threats Facing Digital-First Banks.

Security 213

Security Innovation Fraud Study 213

PYMNTS

MAY 3, 2019

European corporate banks are lagging behind their U.S. peers in terms of technology, a new report from Greenwich Associates found. In a blog post this week, the data and analytics company released its new report called “European Corporate Banking: U.S. banks at the forefront of implementing such solutions.

US 128

US Report Management Analytics 128

Abrigo

AUGUST 26, 2019

The community bank model is built around customer service, but for many bank and credit union customers, the definition of “good service” has been changing over the last couple of decades. Direct Banking Satisfaction Study found that direct banks, or branchless banks that operate online, earned a higher satisfaction score among U.S.

Conference 150

Conference Lending Oklahoma Alabama 150

PYMNTS

JULY 19, 2018

In fact, over 80 percent of banks with more than $150 billion in assets have explored use of technology, and experts predict banks will invest more than $57 billion in AI over the next three years. Growth in financial institutions’ (FIs) investment in AI comes as banks look to streamline their operational costs.

Report 101

Report Digital Banking Fintech Community Bank 101

PYMNTS

JANUARY 11, 2021

So we led with technology.” Banks, he noted, are increasingly having to embrace a digital-first experience. And amid that digital-first mindset, the banking experience may be increasingly moving toward self-service. That comes as the total number of banks has declined across the U.S.

ATM 142

ATM Strategy Capital Bitcoin 142

PYMNTS

DECEMBER 11, 2020

Invisible” is the operative word here, as the tsunami of remote onboarding triggered by COVID lockdowns has given fraudsters yet more cover to add to their anonymity. Speedy, secure onboarding is vital at a time when consumers have to use digital banking to prevent health risks,” per the Tracker. But that’s about to end.

Video 204

Video Security National Digital Banking 204

PYMNTS

JANUARY 29, 2019

As reported from Daily News Egypt , a consortium of banks in the region expects a number of FIs, including those in Egypt, to embrace FinTech. The Union of Arab Banks (UAB) has said in a study that such a movement would change the way Arab banks provide financial services. .

Fintech 145

Fintech Cards System Groups 145

PYMNTS

JANUARY 26, 2021

As we look to 2021, there are a number of key drivers reshaping how credit unions operate and best meet the needs of their members, with digital solutions and innovations at the forefront of these expectations.

Strategy 173

Strategy United States America Meeting 173

PYMNTS

SEPTEMBER 28, 2020

The ongoing pandemic has caused many regulators in the MENA region to examine the digital and open banking infrastructure they have in place. The aim of doing so is to create a more robust framework for digital banking. The country’s Data Protection Law was announced in 2019 and officially came into effect in July 2020.

Online 151

Online Report Payments Regulation 151

PYMNTS

FEBRUARY 26, 2020

Back then, FinTechs asked for forgiveness instead of permission, rushing headlong into markets, disrupting them and operating in newly invented spheres of finance that regulators barely understood. The debate around data privacy is getting a new boost as discussions of open banking get real. Now, they’re laying down the law.

Regulation 130

Regulation Case Study Fraud Study 130

PYMNTS

JUNE 29, 2020

Consumers are leaning heavily on digital banking tools during the pandemic, and studies suggest that they will continue to do so in its wake. Fifty-seven percent of consumers now prefer internet banking solutions, compared to the 49 percent who said the same prior to the pandemic.

Mobile 174

Mobile Digital Banking System Innovation 174

South State Correspondent

OCTOBER 26, 2023

Our Top 10 Insights From Money 20/20 From these sessions and announcements, we pulled out ten of our most important takeaways, each having an impact on bank operations in the coming year. The topics were perfect, and there were some great case studies, but the substance was standard, bordering on underwhelming.

Conference 221

Conference Las Vegas Fraud Case Study 221

PYMNTS

MARCH 3, 2020

Even millennials , who heavily lean on remote banking, still visit physical bank locations for more complex functions, such as loan applications. A recent study found that 75 percent of this generation’s members visit financial institutions (FIs) at least once per month. Hindrances to Digital-First Implementations.

ATM 151

ATM Fraud Study Regional 151

PYMNTS

MAY 4, 2017

The Cardtronics executives noted that the studies are not all that surprising, and where once the findings reflected increasing cash adoption across, say, Europe, recent research has borne out the same trends in Europe and the Americas. ATM access is critical for some services, as 55 percent of small businesses in the U.S. do not accept cash.

ATM 192

ATM Millennials United States Study 192

Independent Banker

JANUARY 1, 2022

Lockdowns have transformed many into more health- and wealth-conscious, environmentally aware, technologically savvy shoppers loyal to businesses located in their communities. Although technology and innovation continually transform commercial interactions, the desire for human connection remains strong. Delivering Value.

Retail 103

Retail Community Branding Study 103

PYMNTS

NOVEMBER 9, 2020

The Tracker also examines how mobile and instant disbursement tools could be essential to making sure these individuals are still able to participate and transact within the digital banking world. for the first time in several years, according to a study released by the F ederal Deposit Insurance Corp.

Tools 203

Tools Mobile FDIC Examples 203

Insights on Business

SEPTEMBER 13, 2018

Because of this misplaced confidence, many banks are delaying necessary operating model transformations. Failure to do so or further delay of operating model transformations…well…better call Darwin. Operating model transformation. End-to-end enterprise digitization. Operating model transformation.

Operations 184

Operations Case Study Customer Experience Analytics 184

PYMNTS

DECEMBER 14, 2020

“[Circumstances] have underscored the singular importance of artificial intelligence (AI) in managing credit risk as well as supporting other bank operations. Better credit management is just one benefit AI can confer to banks, however,” per the Playbook.

Fraud 218

Fraud System Digital Banking Data 218

PYMNTS

FEBRUARY 24, 2020

billion-strong, high-spending consumers and their willingness to adapt to new technologies, trends and products may represent the economy of the future for many banks and businesses, but it is notoriously difficult for firms to enter and compete in this market. Confronting the Chinese Privacy Myth . The law is still ambiguous.

Regulation 160

Regulation Policies Data Compliance 160

PYMNTS

SEPTEMBER 23, 2019

Advanced technology is increasingly raising the stakes of how CUs should operate, with members coming to expect the instant payments and slick mobile interfaces that large banks and FinTechs have made standard. A study from the Cuna Mutual Group found that CU membership has increased 3.5 percent and total deposits by 6.9

social media 157

social media Trends Michigan United States 157

Abrigo

MAY 20, 2022

Takeaway 3 As fraud evolves, institutions must encourage employees to grow and learn through networking, self-study, and training. . This pillar should reflect the importance of training, self-knowledge and study. Fraud Concerns. Financial fraud post-pandemic.

Trends 195

Trends Fraud Training Survey 195

PYMNTS

APRIL 4, 2019

Consumers’ preferences are undeniably shifting digitally when it comes to banking and financial services. According to a recent study by Citibank , 31 percent of consumers use their mobile banking app more than any other — placing mobile banking behind only social media and weather for most frequented mobile destinations.

Mobile 169

Mobile Study Security social media 169

PYMNTS

JUNE 17, 2020

With studies showing that 92 percent of consumers read online restaurant reviews, and one-third of them bypassing any eatery with less than four stars, it’s not surprising that close to 60 percent of restaurant owners feel reviews drive business better than advertising. A Fraudster’s Feast. Securing Social for the MOA Future.

Tools 141

Tools social media Fraud Mobile 141

Celent Banking

JANUARY 20, 2017

Ongoing innovation in banking technology is clearly beginning to pay off, and we’ve been privileged to learn an immense amount from all of the financial institutions that took the time to tell us about their how they’ve been using technology and innovation to serve customers better, become more efficient, and mitigate risk.

Case Study 100

Case Study Boston Innovation Massachusetts 100

PYMNTS

JUNE 9, 2020

“While open banking is set to revolutionize the way financial institutions operate, data privacy will continue to play a prominent role, ensuring that these organizations are only accessing and collecting data that is necessary to deliver a product or service,” Zac Cohen, chief operating officer at Trulioo, told PYMNTS.

Security 131

Security Data Study Survey 131

Celent Banking

MARCH 16, 2017

Others took issue with my comparing retail banking to other retail categories, as if there is nothing to be learned by studying the broader digital commerce landscape. Honestly, I expected a mixed response: push back from those who are invested in advancing digital banking and agreement from branch technology vendors.

Survey 113

Survey Mobile Digital Banking Retail 113

Gonzobanker

JUNE 25, 2021

So hats off to executives at community-based institutions who, according to Cornerstone Advisors’ What’s Going On In Banking 2021 study, said improving customer experience and service delivery was their No. With the increase in digital adoption, the demand for live agent support is stronger than ever. Technology.

Customer Experience 94

Customer Experience Fraud Policies Training 94

PYMNTS

MAY 3, 2019

Drivers in jurisdictions where Uber runs its own operations are eligible for the bonus, the ride-hailing company said in the filing. Bankable Inks Banking-As-A Service Deal With Visa. Under the partnership, Visa members will be able to access Bankable’s platform so they can launch digital banking and real-time payment services.

blockchain 108

blockchain Maine Retail Operations 108