Chris Skinner

APRIL 6, 2018

I know that systems like Erica, short for Bank of AmErica, are up and running … The post Some banks are technology companies appeared first on Chris Skinner's blog. It was an interesting conversation, although most of the examples were for customer service via Chatbots, which doesn’t impress me much.

Technology 281

Technology Company America Examples 281

PYMNTS

JUNE 1, 2020

In the inaugural Digital Payments In A Digital World Playbook , PYMNTS analyzes how recent events such as the COVID-19 pandemic have impacted consumers’ banking behaviors and how FIs are responding to these shifting needs. Why WSFS Bank Is Relying On QR Codes, Mobile Mess aging To Enhance Customer Loyalty.

Digital Banking 136

Digital Banking Delaware Tools Mobile 136

Banking Exchange

JULY 19, 2021

Technology and Covid-19 propel push towards cashless society according to new market study Technology Tech Management Feature3 The Economy Feature Digital.

Marketing 103

Marketing Digital Banking Study Technology 103

PYMNTS

APRIL 24, 2020

Banks are altering their customer interaction approaches to take precautions against further spreading COVID-19 while maintaining sound customer service practices. Exploring why banks need to implement these tools is critical as these technologies could them keep their customers satisfied and able to financially weather the pandemic.

Technology 248

Technology ATM Video Tools 248

FICO

MAY 8, 2020

Advancements in mobile phones has put a wealth of technology at the fingertips of most people. The most popular mobile phone-based technology to secure accounts in most countries surveyed, is sending one-time passcodes (OTPs) by SMS text. Philippines. by Sarah Rutherford.

Security 83

Security Digital Banking Study Survey 83

FICO

JANUARY 11, 2022

Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! Be fascinated by your customers, not your technology. Digital Lift-and-Shift Is Not a Digital Banking Strategy. Respect the data.

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

PYMNTS

DECEMBER 17, 2019

Headlines are filled with reports of service outages and data breaches , and both banks and consumers are contending with rising fraud concerns as digital banking takes off. Fraud threatens everyone, yet customers rely on their banks for protection. The Technology Gap That Fosters Fraudsters.

Technology 142

Technology Fraud Data Security 142

PYMNTS

JULY 1, 2020

“Migrating to cloud- and AI-based solutions could help FIs handle growing calls for faster banking tools during the COVID-19 pandemic, and recent trends show they are beginning to do so,” according to PYMNTS’ June 2020 Digital Banks And The Power Of The Cloud Tracker® done in collaboration with NuoDB.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

MAY 29, 2020

Financial institutions (FIs) have been adapting their platforms and technologies to better suit the needs of more digital consumers for decades, but the coronavirus has placed new importance and pressure on accelerating these efforts. Developments Around The Cloud Banking World.

Digital Banking 230

Digital Banking Innovation Online Technology 230

PYMNTS

JUNE 26, 2020

This is because many legacy FIs in particular are still reliant upon legacy infrastructure, which is simply not designed to handle the sheer volume of data generated in today’s digital banking sphere. The Tracker also analyzes how the use of cloud technology can help FIs stay on top of that shift. customers in late May.

Meeting 227

Meeting Mobile Digital Banking Tools 227

PYMNTS

SEPTEMBER 22, 2020

Consumers moved to digital banking in droves during the early months of the COVID-19 pandemic — it appears they are not moving back. Consumers pivoting to online banking are also more concerned over the privacy and security of their data, especially as fraud volumes creep up —and financial regulators are taking notice.

Compliance 191

Compliance Digital Banking Security Online 191

PYMNTS

JANUARY 25, 2021

The banking industry is still grappling with the pandemic’s unprecedented effects, including a broad digital shift across numerous sectors. This increased digital engagement can create challenges, however, as it opens up new avenues for fraud in addition to making transactions more convenient for customers.

Fraud 235

Fraud Digital Banking Missouri Trends 235

PYMNTS

AUGUST 4, 2020

The DOJ has reportedly raised questions regarding possibly antitrust issues if Intuit, the TurboTax maker, takes over its past competitor that provided complimentary tax preparation technology. Google Expands Digital DDA Program To Six New FIs. BBVA On Google, Digital Banking And The Rise Of The ‘Everyday App’.

Google 142

Google Payments Study Digital Banking 142

NCR

MARCH 12, 2018

Some of the most significant recent trends in financial services – such as the ongoing growth of the mobile channel and the expansion of the fintech market – have demonstrated that the evolution of the industry is being driven by technology. What is predictive analytics? Image: chombosan via iStock.

Analytics 75

Analytics Digital Banking Analysis Branding 75

PYMNTS

DECEMBER 31, 2020

Like their cousins in banking, credit unions (CUs) long enjoyed a relaxed pace of technological change. A separate study found that 88 percent of credit unions surveyed in early 2020 planned to invest more in such technologies than they had over the previous year. It was all on their timetable. Not anymore.

Survey 235

Survey Arizona Innovation Innovation Strategies 235

PYMNTS

OCTOBER 19, 2020

The move comes after GPS's recent launches in Europe and South East Asia, including Revolut and Starling Bank , according to the release. Regarding the changes happening in payments, cash is less and less seen as a primary way to pay, as PYMNTS learned in a recent study with Visa. Last year, GPS partnered with the U.K.

Study 174

Study Innovation Fintech Customer Experience 174

PYMNTS

OCTOBER 16, 2019

Money laundering has always troubled financial institutions, but today’s digital banking system creates additional complexities as fraudsters around the world take advantage of financial technologies. According to a KPMG study , 63 percent of financial institutions use transaction monitoring based on rules and machine learning.

Compliance 123

Compliance Fraud Study Digital Banking 123

FICO

FEBRUARY 12, 2023

Home Blog FICO Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

PYMNTS

DECEMBER 10, 2020

PYMNTS research found that fi­nancial institutions (FIs) in the United States alone saw a 60 percent increase in the amount of consumers who downloaded mobile banking apps in April and May, for example. Developments From Around The World of Digital-First Banking. PYMNTS research found that 21.6

ATM 233

ATM Tools Study Mobile 233

NCR

JULY 28, 2017

The ongoing development of digital technology has created unprecedented choice and freedom for consumers in how they manage their financial affairs. As people complete more financial tasks and transactions via digital channels, there is more scope for fraudsters to exploit the weakest links in security.

Fraud 74

Fraud Digital Banking Survey Security 74

Chris Skinner

FEBRUARY 21, 2017

After studying law at Oxford, he went back to business and is now Co-Founder and CEO of digital bank Monzo. He lasted one day in the cold December rain before convincing the guys that leaflets were old school and they really needed a website, which Tom then built and still exists today. What really stands Monzo apart?

Study 283

Study Training Fintech Digital Banking 283

PYMNTS

FEBRUARY 28, 2020

The banking industry is undergoing a sea change in the new decade, with online and mobile banking growing ever more popular among customers, and challenger banks and FinTechs disrupt the market with new technologies. Digital-first technologies are also being used for charitable purposes.

ATM 159

ATM Study Analytics Meeting 159

PYMNTS

OCTOBER 7, 2020

Businesses and financial institutions (FIs) are following suit, reordering their products and services for a new digital normal — but unfortunately, fraudsters are tagging along. One study found that just about half of all new account sign-ups on eCommerce merchant’s sites between March and June were identified as fraudulent, for example.

Online 223

Online Report Tools Fraud 223

PYMNTS

SEPTEMBER 29, 2020

Mastercard, through its collaborative fraud and dispute resolution technology Ethoca , will now offer a new version of online statements with added logos and clear business names for each transaction. A study commissioned by Ethoca showed that 96 percent of U.S. A study commissioned by Ethoca showed that 96 percent of U.S.

Online 243

Online Guidelines Study Fraud 243

Chris Skinner

APRIL 8, 2019

I’ll update on that shortly but I was also involved in a study the organisers – The European House Ambrosetti, a leading economics think tank based in Italy – conducted before the conference. The … The post The challenge of transforming into “Banks of the Future” (research) appeared first on Chris Skinner's blog.

Conference 368

Conference Study Trends Fintech 368

PYMNTS

OCTOBER 10, 2019

Consumers have noticed the rising levels of fraud in digital banking, and they are not pleased. In fact, one recent study found that 71.2 Fraudsters are relying on technologies like artificial intelligence (AI) and machine learning (ML) to put ever-more-complex schemes to work like bot and automated attacks.

Fraud 126

Fraud Digital Banking Strategy Security 126

PYMNTS

SEPTEMBER 24, 2020

Companies are reexamining how they can use cloud technologies to comply with changing security standards as digital banking volumes expand. The pandemic may not have created the challenges banks face in keeping their cloud strategies and innovations compliant. EU and U.K. Answering The Data Question .

Compliance 151

Compliance Fraud Regulation Security 151

FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Financial Institutions, such as banks, have expended great effort to improve digital security, yet bad actors are multiplying and attacks have increased in scope and frequency. FICO Admin. Tue, 07/02/2019 - 02:45. by Sarah Rutherford. expand_less Back To Top.

Survey 52

Survey Fraud Digital Banking social media 52

PYMNTS

DECEMBER 10, 2020

Banks and other FIs must be certain that their clients are who they claim to be and adhere to AML compliance — or be held accountable. . Video-based KYC is an effective digital technology used increasingly to confirm customers? One study revealed that 73 percent of U.S.

Video 201

Video Digital Banking User Experience Tools 201

PYMNTS

APRIL 22, 2020

Temenos is also providing free access to its online sandbox environment so that banks can test new technologies in a controlled space. For more on these and other digital-first banking news items, download this month’s Tracker. Deep Dive: Banks Harness Digital-First Technology To Weather The COVID-19 Storm.

Analytics 141

Analytics Data America Cleveland 141

PYMNTS

MAY 3, 2019

European corporate banks are lagging behind their U.S. peers in terms of technology, a new report from Greenwich Associates found. In a blog post this week, the data and analytics company released its new report called “European Corporate Banking: U.S. banks at the forefront of implementing such solutions.

US 128

US Report Management Analytics 128

PYMNTS

FEBRUARY 4, 2019

Artificial intelligence has started — slowly — to make its presence felt in payments and commerce, including in fraud prevention, via early deployments of the technology and cutting-edge AI algorithms. The race to get ahead on the technology is now gaining clarity as well. The 158-page WIPO study found that U.S.-based

Innovation 194

Innovation Study Fraud Technology 194

The Financial Brand

APRIL 27, 2021

Digital access became a mainstay during Covid, but the price going forward is more care by financial institutions (and app users). The post Study: Banks’ Mobile Apps Could Leak People’s Private Financial Data appeared first on The Financial Brand.

Study 37

Study Mobile Data Branding 37

PYMNTS

JULY 19, 2018

In fact, over 80 percent of banks with more than $150 billion in assets have explored use of technology, and experts predict banks will invest more than $57 billion in AI over the next three years. Growth in financial institutions’ (FIs) investment in AI comes as banks look to streamline their operational costs.

Report 101

Report Digital Banking Fintech Community Bank 101

Gonzobanker

FEBRUARY 19, 2020

Financial institutions are making fintech partnerships a key priority in 2020, according to a new study from Cornerstone Advisors. In What’s Going On In Banking 2020: Outlook for a New Decade , 65% of banks and 76% of credit unions say these partnerships will be an important part of their business strategies this year.

Strategy 123

Strategy Fintech Study Customer Experience 123

PYMNTS

NOVEMBER 16, 2020

Fraud targeting digital banking users has been around as long as digital banking itself, but it has recently become more prevalent. The pandemic is exacerbating the problem, with a study finding that 22 percent of Americans were the targets of pandemic-related fraud attempts as of March.

Fraud 182

Fraud Security Strategy Digital Banking 182

PYMNTS

MAY 28, 2020

In the May Digital-First Banking Tracker® , PYMNTS explores the latest in the world of digital-first banking, including the challenges facing deployment of APIs amid the COVID-19 pandemic, new online initiatives from nationwide FI chains and community banks and the security challenges that are plaguing digital banking programs.

Community Bank 176

Community Bank Community Security Digital Banking 176