Insights on Business

FEBRUARY 13, 2019

How do banks prepare for this new reality? For Bradesco, a large Brazilian bank, NEXT is the answer. Next is a digital bank, completely disassociated from the Bradesco brand. Next has access to all of Bradesco’s ecosystem, ATMs, call center, internet banking. Next was born to complement Bradesco’s strategy.

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

FICO

JANUARY 11, 2022

Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! In addition to a new blog post that will be published monthly over 5 months, we are also excited to launch the following event: LinkedIn Live on Digital Banking.

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

PYMNTS

JULY 1, 2020

Or that, on average, 15 percent of an FI’s annual operating costs go toward maintaining core banking systems that are outmoded? Many of these legacy banks are also planning to integrate AI [artificial intelligence] tools, but their reliance on outdated infrastructure could be hindering their cloud migration plans. “The

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System Digital Banking Tools User Experience 268

PYMNTS

JANUARY 22, 2020

Grab , Razer , AirAsia , Axiata and CIMB join other companies that are considering applying for digital banking licenses in Malaysia, sources told Reuters on Wednesday (Jan. Some are in discussions with consultants for guidance as they ponder a move into digital banking, according to the sources, who are familiar with the matter.

Digital Banking 136

Digital Banking Regional Capital Study 136

FICO

FEBRUARY 12, 2023

Home Blog FICO Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models. Read the full customer development post 4.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

Chris Skinner

FEBRUARY 21, 2017

After studying law at Oxford, he went back to business and is now Co-Founder and CEO of digital bank Monzo. You know, GoCardless was great, it helped small, medium, and now large businesses collect money, and made their back office operations more efficient, but it wasn’t something that I used every week.

Study 283

Study Training Fintech Digital Banking 283

PYMNTS

JUNE 26, 2020

Financial institutions (FIs) worked quickly to ensure they could operate smoothly as the pandemic kept consumers at home and closed brick-and-mortar branches in Europe, the United Kingdom and the United States. Why the Pandemic Is Pushing Legacy F Is’ Cloud Migrations Forward. About the Tracker.

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Meeting Mobile Digital Banking Tools 227

PYMNTS

JULY 24, 2020

The way banks and their customers are coping with the new realities brought on by the COVID-19 pandemic could be a bellwether for the future of the financial industry. Online banking currently ranks as the most commonly utilized form of banking, followed by mobile banking, according to a recent study.

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Study ATM Trends Mobile 145

PYMNTS

AUGUST 21, 2020

Digital banking is reaching unprecedented levels of popularity amid the pandemic, with 89 percent of American bank customers using mobile banking apps to manage their savings and checking accounts. Developments From Around The World Of Digital-First Banking. billion by 2024.

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Analytics Fraud ATM Report 266

PYMNTS

JUNE 2, 2020

“Consumers are now leaning heavily on digital banking to meet their financial needs. Banking app downloads have increased 60 percent since the pandemic became widespread, with banking app revenue growing 17 percent,” according to PYMNTS’ May 2020 Digital-First Banking Tracker® , a collaboration with NCR.

Digital Banking 133

Digital Banking User Experience Meeting Fintech 133

PYMNTS

DECEMBER 31, 2020

A separate study found that 88 percent of credit unions surveyed in early 2020 planned to invest more in such technologies than they had over the previous year. We all know what’s transpired since. That’s the shape of things as technologies from biometrics to artificial intelligence (AI) become commonplace.

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Survey Arizona Innovation Innovation Strategies 235

PYMNTS

SEPTEMBER 24, 2020

Staying abreast of these various compliance shifts can be costly and challenging for banks, but doing so is necessary to ensure that financial institutions’ (FIs) operations can run smoothly and ward off cyberattacks. EU and U.K.

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Compliance Fraud Regulation Security 151

PYMNTS

DECEMBER 31, 2020

“Almost overnight, many [banks] had to stand up systems and set up processes that would allow them to service small business PPP loans, their digital solutions were pushed to the brink and they had to learn how to operate almost 100 percent remote,” Douglas Brown, senior vice president and general manager NCR Corporation, told PYMNTS.

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ATM Massachusetts Study Operations 307

PYMNTS

OCTOBER 3, 2019

That research, which is called “ The Consumer-Centric Authentication Study: Transforming The Consumer’s Digital Banking Experience ,” served as the foundation for a recent PYMNTS discussion between Karen Webster and Sherif Samy , SVP North America at Entersekt , which helped craft the report. Among the main findings?

Fraud 151

Fraud Digital Banking Mobile Analysis 151

PYMNTS

JULY 19, 2018

Growth in financial institutions’ (FIs) investment in AI comes as banks look to streamline their operational costs. A recent study estimated that investment in AI could result in a 22 percent reduction in operational costs at FIs, collectively saving them as much as $1 trillion by 2030. contact-form-7]. .

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Report Digital Banking Fintech Community Bank 101

PYMNTS

DECEMBER 11, 2020

Invisible” is the operative word here, as the tsunami of remote onboarding triggered by COVID lockdowns has given fraudsters yet more cover to add to their anonymity. Speedy, secure onboarding is vital at a time when consumers have to use digital banking to prevent health risks,” per the Tracker. But that’s about to end.

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Video Security National Digital Banking 204

PYMNTS

FEBRUARY 28, 2020

These digital pushes are far from ubiquitous, however, with many banks unwilling to make the massive financial investment involved in acquiring these new technologies. Those that are willing to pull the trigger are reaping the benefits, however, with studies finding an effectiveness increase of up to 70 percent.

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ATM Study Analytics Meeting 159

PYMNTS

JANUARY 27, 2021

The following Deep Dive examines the threats facing digital-first banks deploying new technologies, as well as the methods and techniques FIs are using to minimize fraud and cybercrime. The Fraud Threats Facing Digital-First Banks.

Security 213

Security Innovation Fraud Study 213

Abrigo

AUGUST 26, 2019

Panelists will be Jill Hudson, Vice President & Operations Officer at Vision Bank in Ada, Oklahoma, Brandon McBay, Senior Vice President at Southern States Bank in Anniston, Alabama, and Laura Broderick, Chief Marketing Officer at Abrigo. Learn More. The 2018 J.D.

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Conference Lending Oklahoma Alabama 150

PYMNTS

SEPTEMBER 28, 2020

The ongoing pandemic has caused many regulators in the MENA region to examine the digital and open banking infrastructure they have in place. The aim of doing so is to create a more robust framework for digital banking. The country’s Data Protection Law was announced in 2019 and officially came into effect in July 2020.

Online 151

Online Report Payments Regulation 151

PYMNTS

JANUARY 26, 2021

As we look to 2021, there are a number of key drivers reshaping how credit unions operate and best meet the needs of their members, with digital solutions and innovations at the forefront of these expectations.

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Strategy United States America Meeting 173

PYMNTS

JULY 21, 2020

Open banking is also growing outside Latin America, with one recent study finding that the pandemic may have accelerated the digital banking shift in many markets. To learn more about why open banking must be tailored to meet the unbanked and underbanked consumers’ needs, visit the Tracker’s Feature Story.

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Mobile Report America Regulation 229

PYMNTS

FEBRUARY 26, 2020

Back then, FinTechs asked for forgiveness instead of permission, rushing headlong into markets, disrupting them and operating in newly invented spheres of finance that regulators barely understood. The debate around data privacy is getting a new boost as discussions of open banking get real. Now, they’re laying down the law.

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Regulation Case Study Fraud Study 130

PYMNTS

MAY 3, 2019

” Over the last decade, researchers found, the role of technology in corporate banking competition has shifted from the race to roll out new digital products and services to digitizing the back office — to make operations more efficient, faster and more affordable both for banks and end customers.

US 128

US Report Management Analytics 128

PYMNTS

JANUARY 11, 2021

More than 20,000 branches are expected to close by the end of the year, as detailed in a recent PYMNTS study on digital-first banking. That comes as the total number of banks has declined across the U.S. by 7 percent, as measured through the past half-decade.

ATM 142

ATM Strategy Capital Bitcoin 142

PYMNTS

JUNE 29, 2020

Consumers are leaning heavily on digital banking tools during the pandemic, and studies suggest that they will continue to do so in its wake. Fifty-seven percent of consumers now prefer internet banking solutions, compared to the 49 percent who said the same prior to the pandemic.

Mobile 174

Mobile Digital Banking System Innovation 174

PYMNTS

APRIL 24, 2020

Exploring why banks need to implement these tools is critical as these technologies could them keep their customers satisfied and able to financially weather the pandemic. Shifting In-Branch Operations. HSBC UK has also adjusted its operating hours and is limiting the number of customers that can enter its locations at one time.

Technology 248

Technology ATM Video Tools 248

PYMNTS

MAY 4, 2017

The Cardtronics executives noted that the studies are not all that surprising, and where once the findings reflected increasing cash adoption across, say, Europe, recent research has borne out the same trends in Europe and the Americas. Clearly operating efficiency remains a priority but [so does] consumer engagement.”.

ATM 192

ATM Millennials United States Study 192

Insights on Business

SEPTEMBER 13, 2018

Because of this misplaced confidence, many banks are delaying necessary operating model transformations. Failure to do so or further delay of operating model transformations…well…better call Darwin. Operating model transformation. End-to-end enterprise digitization. Operating model transformation.

Operations 184

Operations Case Study Customer Experience Analytics 184

PYMNTS

NOVEMBER 9, 2020

The Tracker also examines how mobile and instant disbursement tools could be essential to making sure these individuals are still able to participate and transact within the digital banking world. for the first time in several years, according to a study released by the F ederal Deposit Insurance Corp.

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Tools Mobile FDIC Examples 203

PYMNTS

JANUARY 29, 2019

As reported from Daily News Egypt , a consortium of banks in the region expects a number of FIs, including those in Egypt, to embrace FinTech. The Union of Arab Banks (UAB) has said in a study that such a movement would change the way Arab banks provide financial services. .

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Fintech Cards System Groups 145

PYMNTS

SEPTEMBER 3, 2018

Insight all manner of subjects – from mobile shopping to digital banking to self-service kiosks and beyond. The travel industry itself, in serving companies and leisure-oriented consumers, can get a boost in streamlining travel payments and their own operations, a key finding of our Travel Payments Study.

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Course Study Survey Trends 108

Gonzobanker

JANUARY 16, 2018

The introduction of smartphones kick-started the mobile banking revolution, the financial crisis brought on a world of regulatory pain, and the emergence of fintech startups threatens to disrupt, displace and, well, “diss” banks altogether. The growth of digital banking also impacted the contact center. Contact center.

Digital Banking 136

Digital Banking Online Fintech Mobile 136

PYMNTS

DECEMBER 14, 2020

Circumstances] have underscored the singular importance of artificial intelligence (AI) in managing credit risk as well as supporting other bank operations. AI systems’ predictive capabilities can help personalize digital banking experiences and increase digital engagement across all banking channels.”.

Fraud 218

Fraud System Digital Banking Data 218

Abrigo

MAY 20, 2022

Takeaway 3 As fraud evolves, institutions must encourage employees to grow and learn through networking, self-study, and training. . This pillar should reflect the importance of training, self-knowledge and study. Fraud Concerns. Financial fraud post-pandemic.

Trends 195

Trends Fraud Training Survey 195

PYMNTS

APRIL 4, 2019

Consumers’ preferences are undeniably shifting digitally when it comes to banking and financial services. According to a recent study by Citibank , 31 percent of consumers use their mobile banking app more than any other — placing mobile banking behind only social media and weather for most frequented mobile destinations.

Mobile 169

Mobile Study Security social media 169

PYMNTS

SEPTEMBER 23, 2019

Advanced technology is increasingly raising the stakes of how CUs should operate, with members coming to expect the instant payments and slick mobile interfaces that large banks and FinTechs have made standard. A study from the Cuna Mutual Group found that CU membership has increased 3.5 percent and total deposits by 6.9

social media 157

social media Trends Michigan United States 157