PYMNTS

JUNE 7, 2017

The latest Expectations & Experiences consumer trends survey from Fiserv , a leading global provider of financial services technology solutions, finds that consumers are paying more bills from mobile devices while slowly starting to venture into digital wallets.

Survey 115

Survey Mobile Millennials Cards 115

PYMNTS

SEPTEMBER 24, 2020

Staying abreast of these various compliance shifts can be costly and challenging for banks, but doing so is necessary to ensure that financial institutions’ (FIs) operations can run smoothly and ward off cyberattacks. GDPR has been a blueprint for many online data and privacy regulations rolled out around the world. EU and U.K.

Compliance 151

Compliance Fraud Regulation Security 151

PYMNTS

JULY 14, 2020

This highlights an opportunity to increase operational efficiencies and meet customer demands.”. The following is an excerpt from How 35 Execs Are Powering The Great Digital Shift Of 2020 (And Beyond) , contributed by Nuno Sebastião, co-founder and CEO at Feedzai. Alert rates have stayed flat and fraud detection has gone unchanged.

Fraud 311

Fraud Meeting Strategy Operations 311

Bank Innovation

OCTOBER 18, 2017

EXLUSIVE – SME-focused digital bank Seed is nixing its monthly fee and will now be free for customers. The San Francisco-based fintech used to charge its customers $9 per month, but after conducting a survey, CEO Brian Merritt told Bank Innovation that he realized Seed could serve customers better by being free.

San Francisco 236

San Francisco Survey Digital Banking Innovation 236

PYMNTS

JANUARY 19, 2021

s first publicly traded neobank, with a branchless digital-first approach to financial services that comes right as the pandemic has forced branches to close, and banking across online platforms is gaining critical mass. But now,” with Radius in the operational mix, “we can add savings into the puzzle,” he told Webster.

Digital Banking 290

Digital Banking Cards Digital Strategies Survey 290

PYMNTS

MAY 20, 2020

COVID-19 has forced many CUs to limit their brick-and-mortar hours of operation or close their branches completely, leaving CU members to rely primarily — and sometimes exclusively — on their CUs’ digital banking options. So, how can credit unions work to stand out from their competitors when every bank is digital-first?

Data 152

Data Digital Banking Innovation Fintech 152

Abrigo

JUNE 4, 2024

Chance-Chin elaborated on her bank’s digital strategy, which combines modern technology with close customer relationships. "We We are looking at everything from online account opening to our banking platform's user experience. Stewart shared a personal anecdote highlighting the generational shift in banking behaviors. "My

Compliance 222

Compliance Community Bank Community Conference 222

Cisco

APRIL 12, 2022

According to PwC’s 2021 Digital Banking Consumer Survey, two in three customers find branches to be meaningful channel to interact with their bank and 35% say that they would not use a bank that doesn’t have a nearby location. Consumers prefer digital channels when researching financial products.

America 105

America Customer Experience Operations Survey 105

PYMNTS

AUGUST 6, 2020

Goldman Sachs has named Matthew McDermott its new global head of digital assets, in a move signaling the bank’s renewed commitment to that area of banking, CNBC reported. Goldman Sachs predicted in July that online sales will keep increasing around 20 percent every year for the next several years.

Bitcoin 259

Bitcoin blockchain Conference Survey 259

PYMNTS

DECEMBER 28, 2020

The total number of banks in the U.S. declined by 7 percent over the past five years, for example, and some credit unions are also reportedly considering more physical branch shutdowns as their members move online. Many customers who prefer in-branch banking are struggling to keep up with new digital-first innovations, however.

ATM 182

ATM Meeting United States Industry 182

Abrigo

AUGUST 26, 2019

Panelists will be Jill Hudson, Vice President & Operations Officer at Vision Bank in Ada, Oklahoma, Brandon McBay, Senior Vice President at Southern States Bank in Anniston, Alabama, and Laura Broderick, Chief Marketing Officer at Abrigo.

Conference 150

Conference Lending Oklahoma Alabama 150

PYMNTS

JUNE 29, 2020

Consumers are leaning heavily on digital banking tools during the pandemic, and studies suggest that they will continue to do so in its wake. Fifty-seven percent of consumers now prefer internet banking solutions, compared to the 49 percent who said the same prior to the pandemic. Mobile Customers Need Mobile Infrastructure.

Mobile 174

Mobile Digital Banking System Innovation 174

PYMNTS

JULY 23, 2020

Growing interest in open banking typically coincides with the expanding use of online financial platforms and tools. The creation of open banking initiatives in the E.U. followed a steady increase in the usage of digital banking products both inside and outside Europe.

America 165

America Regulation Regional Tools 165

PYMNTS

DECEMBER 31, 2019

Close to one-quarter of AP pros surveyed also want to bring ePayables and virtual cards online for treasury operations. At the recent AFP 2019 conference, Bottomline Technologies shared its survey of FIs, with findings that integration fears are hindering adoption of real-time payments despite a raft of benefits.

Survey 135

Survey United States Technology Payments 135

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Specifically, the Collisons aimed to more seamlessly connect online businesses and payment processors, allowing more businesses to accept online payments.

Online 98

Online Company Retail Payments 98

Independent Banker

OCTOBER 31, 2021

How Americans bank has been changing for years, including how they start their banking relationships. Offering the ability to open an account online can be one way to reach customers who are unable to join your community bank in person. A ‘big bang’ for digital account opening. Photo by Anchiy/Getty Images.

Idaho 134

Idaho Community Bank Community New Jersey 134

PYMNTS

APRIL 2, 2020

A digital infrastructure overhaul that boosts CUs’ online presences, accelerates new product and service introductions and improves staff productivity can help CUs expand their customer bases and operations, according to Timothy Anderson, CEO of United States Senate Federal Credit Union (USSFCU).

United States 174

United States Security Innovation Mobile 174

PYMNTS

OCTOBER 3, 2019

That research, which is called “ The Consumer-Centric Authentication Study: Transforming The Consumer’s Digital Banking Experience ,” served as the foundation for a recent PYMNTS discussion between Karen Webster and Sherif Samy , SVP North America at Entersekt , which helped craft the report. More than half of consumers — 54.1

Fraud 151

Fraud Digital Banking Mobile Analysis 151

PYMNTS

JULY 24, 2020

The way banks and their customers are coping with the new realities brought on by the COVID-19 pandemic could be a bellwether for the future of the financial industry. Online banking currently ranks as the most commonly utilized form of banking, followed by mobile banking, according to a recent study.

Study 145

Study ATM Trends Mobile 145

PYMNTS

APRIL 24, 2020

Exploring why banks need to implement these tools is critical as these technologies could them keep their customers satisfied and able to financially weather the pandemic. Shifting In-Branch Operations. HSBC UK has also adjusted its operating hours and is limiting the number of customers that can enter its locations at one time.

Technology 248

Technology ATM Video Tools 248

Gonzobanker

JUNE 26, 2020

Eighty-one percent of FI executives surveyed by Digital Banking Report believe there will be an even greater remote working opportunity in the future. Meanwhile, bank and credit union customers are learning, by necessity, how to access their accounts, sign critical documents and close on loans without going to a branch.

Survey 158

Survey Exercises Guidelines Operations 158

Gonzobanker

JULY 20, 2022

financial institution executives surveyed for What’s Going On In Banking 2022 , 19% of community banks and 10% of credit unions had not launched a digital transformation strategy prior to this year, and another 15% had no plans to do so. While a digital product manager may have operations or I.T.

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

PYMNTS

JANUARY 27, 2021

Banks’ use of such innovations is predicted to expand, too, with 60 percent of FIs saying they aim to gain customers and improve customer experiences using digital channels. This increased digital presence also brings a greater risk of digital fraud, however. The Fraud Threats Facing Digital-First Banks.

Security 213

Security Innovation Fraud Study 213

Gonzobanker

JULY 8, 2022

The operational world of cash, checks, deposit slips, passbooks, and teller terminals used to dominate bank tech budgets. Those were the days of green screen cores and server-based ancillary applications, and digital banking was a Star Trek thing of the future. 2: Talent Shortage. A national unemployment rate of 3.6%

Resources 138

Resources Leadership Technology Management 138

Gonzobanker

MAY 12, 2020

Last week we asked 14 clients to complete a quick survey to let us know what they are seeing. The survey was not intended to withstand the data or validity test of normal surveys. Pre-COVID, most FIs opened approximately 10% of their accounts via the online channel, with the other 90% still being opened in branches.

Trends 140

Trends ATM Survey Tampa 140

PYMNTS

APRIL 30, 2018

Fifty-two percent of SMBs predict business payments will be digital within the next five years , said Bank of America, while mobile phones are used by nearly all small business owners today – 89 percent say they use smartphones and other mobile devices to manage their business and operations like basic tasks, digital banking and digital payments.

Taxes 144

Taxes America National Community 144

PYMNTS

JUNE 9, 2020

In PYMNTS’ most recent Navigating the COVID-19 Pandemic series, based on surveys of thousands of consumers and businesses over the duration, nearly 34 percent of respondents said they are “very” or “extremely” likely to consider a firm’s digital offerings when deciding where to spend their money.

Security 131

Security Data Study Survey 131

PYMNTS

AUGUST 17, 2017

With more consumers moving to mobile transactions over visits to branches, some banks are considering closing brick-and-mortar locations to reduce operational costs. The price of real estate is prompting even the largest players in the banking world to scale back their branch operations. appear to support that claim. “We

Millennials 132

Millennials Digital Banking San Francisco Fintech 132

Abrigo

OCTOBER 21, 2019

While young professionals value dynamic, creative work environments, innovation, and professional development, banks rank poorly in these key areas to this demographic, according to Deloitte’s Talent in Banking survey. Technology, like banking, isn’t “one-size-fits-all.”

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

Independent Banker

FEBRUARY 28, 2023

More and more community banks offering wealth management now provide these services, not as a substitute for in-person meetings, but rather as a supplement. Going digital Coastal Heritage Bank in Weymouth, Mass., They are following a trend across the wealth management sector.

Community Bank 91

Community Bank Video Community Meeting 91

Independent Banker

AUGUST 31, 2021

of digital banking customers said they switched to digital banking because of the pandemic. Source: 2021 Provident Bank survey. These days, there’s a lot to contend with as a community bank, from changing consumer behaviors due to the pandemic to uncertainty surrounding the economy and inflation.

Community Bank 170

Community Bank Community Lending Leadership 170

PYMNTS

JULY 18, 2018

The investment bank, which has made major advances to bolster its digital investments, continued moves to bolster its increasingly important digital expansion, including its Marcus by Goldman Sachs online consumer savings and lending platform. a share, based on a Thomson Reuters survey of analysts.

Apple 100

Apple Conference Maine Lending 100

PYMNTS

APRIL 2, 2018

Consumers demand easy, digital banking, but this pressure for banks to deliver is also coming from corporate clients. Take mobile banking, which has propelled the introduction of mobile-only banks to meet demand for better services on smaller screens.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

JUNE 10, 2020

Offering full-featured digital channels is therefore a must for financial institutions (FIs) looking to give customers smooth access to banking services — and it is poised to become a competitive advantage. Digital’s appeal to younger users has not been enough to push all FIs to offer comprehensive mobile banking services, however.

Mobile 130

Mobile Security Examples Study 130

PYMNTS

AUGUST 21, 2018

percent drop that “reflects the industry’s ongoing evolution to serve customers more effectively while reducing operating costs.” Banks are consolidating their services and capabilities into fewer branch locations, meaning each individual branch is in a “stronger position” to service customers.

Phoenix 100

Phoenix Survey Washington Trends 100

Abrigo

JUNE 30, 2020

It has also required some operational changes that have been less than ideal. They’ve implemented new technologies to adapt, such as online loan applications for their PPP applicants, and video meetings with colleagues. Nevertheless, many remote bank or credit union workers have had challenges adjusting to working outside the office.

Meeting 195

Meeting Training Conference Software 195

Banking 2020

MAY 12, 2015

I watched a lot of online videos on swimming and bicycling, read up on triathlons and sought out advice from people I know to be experienced in these physical endeavors. I appreciate the wisdom that comes with exhaustive surveys or 72-slide presentations, but out there in the field it can very different. In short, I did my homework.

Innovation 40

Innovation Digital Banking Survey Exercises 40