PYMNTS

OCTOBER 18, 2018

In search of added convenience and simplicity, banking customers are migrating to online and mobile banking interfaces, leaving in-person visits to brick-and-mortar branches behind. Around The Digital Banking World. Elsewhere in the space, FIs are seemingly more focused on social media integrations.

Fraud 178

Fraud social media Data Trends 178

Insights on Business

APRIL 28, 2017

Traditionally, banking was a conservative industry with relatively high barriers to entry. Banking products and services were defined and controlled by the bank. At the same time, regulators in many countries also have relaxed regulations to encourage innovation in the banking industry.

Digital Banking 171

Digital Banking User Experience Branding social media 171

PYMNTS

OCTOBER 7, 2016

The personal touch should be just that — personal — Fossella told PYMNTS’ Karen Webster and is one that can, and should, build upon the relationship already in place at a physical bank branch. Against that backdrop, the customer experience matters at small to mid-sized banks and can be a key differentiator in the customer’s mind.

Digital Banking 193

Digital Banking social media User Experience Technology 193

PYMNTS

NOVEMBER 18, 2020

The Federal Trade Commission (FTC) has alleged that the mobile banking app Beam Financial has misled customers about quick transfers of funds, a press release says, with some customers receiving funds late or not at all. Also, Beam promised some users high interest rates, promising a 0.2

Mobile 162

Mobile social media Fraud Apple 162

PYMNTS

SEPTEMBER 23, 2019

Advanced technology is increasingly raising the stakes of how CUs should operate, with members coming to expect the instant payments and slick mobile interfaces that large banks and FinTechs have made standard. How Digital-First CUs Can Break The Impersonality Barrier. Deep Dive: How CUs Leverage Social Media.

social media 157

social media Trends Michigan United States 157

Bank Innovation

APRIL 10, 2018

Long before PSD2 arrived ( the European regulation that requires banks to open their platforms to fintechs), the U.K. had already established itself as a hub in Europe for digital banks like Revolut, Monzo etc. And indeed, these digital banks are growing in popularity, at least when it comes to people knowing they exist.

Digital Banking 220

Digital Banking Regulation Fintech social media 220

PYMNTS

JANUARY 14, 2021

More than half of consumers find it difficult to locate relevant information on their banks’ websites, for example, a problem that led many to seek assistance in physical branches. Mobile apps are particularly popular among Gen Z consumers, with nearly half using them to learn about financial products.

Video 224

Video social media Millennials Data 224

PYMNTS

JUNE 17, 2020

The habit of mobile ordering food for delivery hit new heights during the lockdowns, for example, and it’s one change that isn’t going anywhere. With its new importance as a revenue stream, mobile ordering is driven in part by reviews and the exchange of customer data. Securing Social for the MOA Future.

Tools 141

Tools social media Fraud Mobile 141

Chris Skinner

JULY 20, 2017

One of the presentations I particularly enjoyed at the EFMA meeting was from Gürhan Çam, Senior Vice President- Digital Banking at DenizBank, Turkey. You will all know by now that I love the innovations in retail banking in Turkey, and Gürhan didn’t disappoint. First, there is the fastPay Wallet.

social media 292

social media ATM Innovation Digital Banking 292

PYMNTS

MARCH 30, 2020

Additionally, users can get details of the nearest ICICI Bank ATMs and branches, all from the social platform. . Non-ICICI Bank retail customers can access the benefits of ICICIStack by opening instant savings accounts online. In the case of a non-customer, a business entity can download InstaBIZ, the lender’s mobile app.

social media 146

social media Retail ATM Cards 146

Bussman Advisory

OCTOBER 1, 2021

The latest edition of the FinTech Ecosystem Newsletter is here : The post Chase taps 10x for UK digital bank | Private Equity firm KKR makes first blockchain investment | Starling Bank takes its banking-as-a-service to Europe appeared first on Bussmann Advisory AG.

blockchain 52

blockchain Digital Banking social media Fintech 52

PYMNTS

JANUARY 19, 2021

Mobile apps are particularly popular among Gen Z consumers, with nearly half using them to learn about financial products.”.

Study 196

Study social media Millennials Retail 196

FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Financial Institutions, such as banks, have expended great effort to improve digital security, yet bad actors are multiplying and attacks have increased in scope and frequency. Yet digital channels can often provide the best experiences at the lowest cost.

Survey 52

Survey Fraud Digital Banking social media 52

PYMNTS

JUNE 2, 2016

There are 26 letters in the alphabet, and it may be the case that mobile banking tech outfit NUMBER26 may be called a string of words that have four letters each. The firm sent out emails to certain customers in recent weeks, telling them that their accounts would be closed within two months.

Mobile 100

Mobile social media Report Management 100

The Paypers

MARCH 6, 2018

the lifestyle digital bank by Emirates NBD, has announced new features on mobile app. (The Paypers) Liv. ,

social media 28

social media Digital Banking Mobile 28

NCR

JULY 31, 2017

As we explored in the first part of this two-part guide, digital banking fraud is an escalating threat to financial institutions and their customers. Digital banking fraud can take many forms, such as identity fraud and account takeover , which are becoming increasingly common. million in 2016.

Fraud 74

Fraud Digital Banking social media Security 74

PYMNTS

JANUARY 30, 2020

In its Q4 2019 earnings release, Facebook reported a 51 percent spike in expenses for 2019, as the social media platform faces more questions from regulators and policymakers. Digital banking efforts took center stage at Goldman’s Investor Day on Wednesday (Jan. Unbundling the Travel Bundle.

social media 141

social media Payments ATM Fraud 141

PYMNTS

JANUARY 18, 2017

2017 could have some big changes in store for digital banking. As the calendar turned to January, banks rolled out new ways for both commercial and corporate banking clients to conduct business by tapping the potential of several new financial innovations. Notable news from the Digital Banking space.

Data 100

Data social media Report Community Bank 100

Independent Banker

AUGUST 31, 2022

Social payments methods like Venmo and Cash App continue to grow in popularity, and the data is there to prove it, creating an opportunity to give customers what they want: 24/7 access to cashless, P2P and mobile transactions. So how do social payments fit in community banks’ long-term future? By Colleen Morrison.

Capital 94

Capital Payments social media Community Bank 94

PYMNTS

NOVEMBER 30, 2020

They use their mobile devices for everything from checking the weather to posting on social media to pulling up real-time maps and using them to navigate to new destinations. Smartphones have become a ubiquitous part of life for consumers around the globe.

Fraud 171

Fraud Data social media Millennials 171

PYMNTS

NOVEMBER 29, 2016

Members can track their card’s status through Citi Online or within the Citi mobile app for iPhone and Android. The card reissuance tracker is the newest addition to Citi’s continued push to improve digital functionality and integrate more of the banking experience into its mobile app. Citi customers in the U.S.

Cards 100

Cards social media Digital Banking Mobile 100

Banking 2020

APRIL 28, 2015

Digital banks are no longer in the ‘money’ business but rather, in the ‘value’ business. Unlike in the past, when more than two products from one bank made a customer loyal, customer behavior is fleeting and their expectations for digital banking is increasing every day, because technology is giving them numerous choices and control.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40

PYMNTS

OCTOBER 19, 2016

Around the Digital Banking world. As smartphones become a more crucial part of consumers’ financial lives, companies around the digital banking space recently rolled out improvements or upgrades to the security and financial features to their mobile apps. About The Tracker.

Regulation 100

Regulation Cards Digital Banking social media 100

Bank Innovation

NOVEMBER 8, 2016

For all the talk of banks going digital, few major brands have launched digital offshoots — in the U.S., based Customers Bank, and that’s about it. In Europe, there are more examples — two prominent ones are Hello bank! There is BankMobile, launched from Wyomissing, Pa.-based

Digital Banking 210

Digital Banking Examples Branding social media 210

PYMNTS

JUNE 16, 2016

So, when it comes to something like digital banking , it’s not so much about finding what’s easy as it is about finding what service best meets millennials’ needs. Likewise, he said, social media has been a natural well for lead generation. Instagram is wildly successful for us to get customers to sign up,” Britt said.

Millennials 100

Millennials Mobile Digital Banking US 100

PYMNTS

JUNE 14, 2019

However, in the 2019 Retail Banking Report, a study by Reputation.com that analyzed online data relating to retail banking locations for 23 major U.S. banks, the banking industry was found to be lacking. Samy also explained how mobile is the key in creating an omnichannel banking experience.

Retail 103

Retail Study Online Mobile 103

South State Correspondent

APRIL 3, 2023

While there have always been problems in banks’ asset-liability models (ALM) and liquidity stress test models, the current environment exacerbates this problem. As a result, most banks are overestimating their liability sensitivity and, thus, their deposit value.

social media 195

social media Community Bank Analysis Training 195

Gonzobanker

AUGUST 17, 2022

Thankfully, there was still a smartphone and social media to commiserate. Banks Bought More Fintechs (Until Sum mer Break Started!). Digital Engagement Had Great Attendance and Extracurriculars. Here’s a few recent ones that caught our attention, and please, “Give us some slack, teach” on the school themes, ok?

Fintech 195

Fintech Lending Software Compliance 195

Accenture

OCTOBER 3, 2017

Based on this survey of over 2,000 consumers, it’s clear that online retailers, tech firms and social-media players face an uphill battle to convince consumers to allow them access to their financial data. Especially since over half of them say they’ll never change their banking habits and adopt open banking. So why not?

social media 151

social media Millennials Online Fraud 151

The Financial Brand

MARCH 28, 2016

This social media sentiment analysis is based on 29,000 online conversations mentioning "mobile banking.".

social media 12

social media Mobile Analysis Online 12

Accenture

APRIL 26, 2017

For years, we’ve heard people proclaiming the demise of the bricks-and-mortar bank branch, supposedly swept away by customers’ mass-migration to online and—increasingly—mobile alternatives. But as our latest UK banking consumer survey— Beyond Banking —confirms, there’s still plenty of life in the bank branch.

Millennials 233

Millennials social media Innovation Study 233

PYMNTS

APRIL 22, 2020

FIs must find ways to maintain this balance that go beyond simply enabling onboarding through faster and more convenient channels, such as mobile. One of the most frustrating parts of any onboarding experience is the time it takes for customers to complete the process, even via channels designed for ease of use, like mobile banking apps.

Security 133

Security Data Fraud Tools 133

Chris Skinner

FEBRUARY 16, 2017

The internet of things is emerging, but it cannot exist until a bridge between the mobile social network and the internet of things has a strong underlying architecture for device-to-device commerce. It’s not been well defined or described. Many would say it’s the internet of things, but I disagree.

Marketing 233

Marketing social media Analytics Mobile 233

PYMNTS

JUNE 28, 2016

Citigroup’s FinTech unit is reportedly testing how it can use Amazon’s voice-activated assistant, Alexa, and the technology that powers her voice in tandem with its mobile banking app. Instead, based on the reports, Citi is looking to see how Alexa and its tech could be integrated into the entire digital banking experience.

social media 101

social media Digital Banking Capital Fintech 101

PYMNTS

APRIL 4, 2019

According to a recent study by Citibank , 31 percent of consumers use their mobile banking app more than any other — placing mobile banking behind only social media and weather for most frequented mobile destinations.

Mobile 169

Mobile Study Security social media 169

Banking 2020

MARCH 7, 2015

Articles via The Financial Brand, Credit Union Times, Finextra and Mobile Payments Today. A new World Council Report has worked to develop strategies for credit unions to execute on to attract younger members, including: providing digital services, turning employees into ambassadors and engaging with members on social media.

Mobile 40

Mobile Millennials Payments social media 40

PYMNTS

JUNE 14, 2018

Royal Bank of Canada (RBC) is gearing up to spend $3.2 billion on technology with a focus on artificial intelligence, digital products and social media. million new Canadian banking customers by 2023. While RBC is increasing its spend on technology, the bank is no stranger to AI.

Technology 103

Technology social media Exercises Mobile 103