Bank Innovation

NOVEMBER 1, 2019

Digital-only challenger bank Chime‘s recent outage may have riled many customers on social media, but the company’s real-time response to the crisis ensured damage to the brand was nipped in the bud. On October 16, digital banking startup Chime’s app went dark on its 5 million customers.

social media 186

social media Digital Banking Branding Company 186

PYMNTS

OCTOBER 7, 2016

The personal touch should be just that — personal — Fossella told PYMNTS’ Karen Webster and is one that can, and should, build upon the relationship already in place at a physical bank branch. One way to springboard between the personal touch and technology, especially in a mobile setting, can come through social media interaction.

Digital Banking 193

Digital Banking social media User Experience Technology 193

PYMNTS

OCTOBER 18, 2018

In search of added convenience and simplicity, banking customers are migrating to online and mobile banking interfaces, leaving in-person visits to brick-and-mortar branches behind. Around The Digital Banking World. Westpac , one of Australia’s “Big Four” FIs, for one, is rolling out new omnichannel banking offerings.

Fraud 178

Fraud social media Data Trends 178

Bank Innovation

APRIL 10, 2018

Long before PSD2 arrived ( the European regulation that requires banks to open their platforms to fintechs), the U.K. had already established itself as a hub in Europe for digital banks like Revolut, Monzo etc. And indeed, these digital banks are growing in popularity, at least when it comes to people knowing they exist.

Digital Banking 220

Digital Banking Regulation Fintech social media 220

PYMNTS

SEPTEMBER 23, 2019

In the September Credit Union Tracker , PYMNTS explores the latest in the world of CUs, including friction between CUs and the ABA, the increasing importance of social media for member engagement, and how CUs are regaining their personal touch in an increasingly digital world. Deep Dive: How CUs Leverage Social Media.

social media 157

social media Trends Michigan United States 157

The Financial Brand

OCTOBER 28, 2020

Consumers love that banks are trustworthy but their commoditized products are snoozers compared to challengers' state of the art offerings. The post Fintechs Draw Increasing Attention in Social Media Banking Chats appeared first on The Financial Brand.

social media 31

social media Fintech Branding Digital Banking 31

Bussman Advisory

OCTOBER 6, 2022

The post JPMorgan’s UK digital bank app outage | SWIFT completes tokenization interoperability trial | BlackRock launches EU blockchain ETF appeared first on Bussmann Advisory AG. We offer advisory services for the executive team and in-person or virtual courses with tailored topics.

blockchain 52

blockchain Digital Banking social media Fintech 52

Insights on Business

FEBRUARY 13, 2019

Banks continue their digital transformation journey to create new business models to satisfy today’s demanding customers. How do banks prepare for this new reality? For Bradesco, a large Brazilian bank, NEXT is the answer. Next is a digital bank, completely disassociated from the Bradesco brand.

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

Bussman Advisory

FEBRUARY 4, 2023

features amid ChatSPG competition More information on www.bussmannadvisory.com The latest edition of the FinTech Ecosystem Newsletter is here : Interested in FinTech or Digital Assets related Advisory or Workshop? The post JPMorgan plans to launch digital bank in Germany | Monzo now has 7m customers | Google CEO promises new search A.I.

Google 52

Google Digital Banking social media Fintech 52

PYMNTS

SEPTEMBER 24, 2019

Digitally focused banks can incur an aura of impersonality, a challenge Alliant meets with personalized customer engagement and a far-reaching social media strategy. Does digital banking sacrifice personal touches? Social media for member engagement. Social media for customer service.

social media 111

social media Millennials Illinois Strategy 111

Bussman Advisory

SEPTEMBER 18, 2021

The latest edition of the FinTech Ecosystem Newsletter is here : The post JPMorgan to launch digital bank Chase in the UK next week | Goldman Sachs is GreenSky for $2.2B | Intuit confirms $12B deal to buy Mailchimp appeared first on Bussmann Advisory AG. Intuit confirms $12B deal to buy Mailchimp.

Digital Banking 52

Digital Banking social media Fintech Industry 52

Bussman Advisory

OCTOBER 1, 2021

The latest edition of the FinTech Ecosystem Newsletter is here : The post Chase taps 10x for UK digital bank | Private Equity firm KKR makes first blockchain investment | Starling Bank takes its banking-as-a-service to Europe appeared first on Bussmann Advisory AG.

blockchain 52

blockchain Digital Banking social media Fintech 52

Bussman Advisory

JULY 2, 2021

The latest edition of the FinTech Ecosystem Newsletter is here : The post Amazon sets a new tone as Jeff Bezos era comes to an end | JPMorgan takes 40% stake in Brazilian digital bank C6 | Mastercard buys Ekata for $850m appeared first on Bussmann Advisory AG.

Digital Banking 52

Digital Banking social media Fintech Industry 52

Bussman Advisory

JANUARY 6, 2022

The latest edition of the FinTech Ecosystem Newsletter is here : Interested in FinTech or Digital Assets related Advisory or Workshop? Do you want your board, executives or staff to better understand the impact of FinTech, Blockchain or Digital Assets on the future of finance? Contact us at info@bussmannadvisory.com for more details.

Digital Banking 52

Digital Banking social media Fintech blockchain 52

PYMNTS

MARCH 30, 2020

Additionally, users can get details of the nearest ICICI Bank ATMs and branches, all from the social platform. . By using WhatsApp, customers can check account balances, their last three transactions, credit card limit and details of instant loan offers, and can also block or unblock their credit and debit cards.

social media 146

social media Retail ATM Cards 146

American Banker

MARCH 15, 2022

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social media 78

social media Digital Banking 78

American Banker

DECEMBER 2, 2020

The challenger bank aimed at Gen Z and counts singers, sports professionals, a social media personality and fintech executives among its investors.

social media 48

social media Digital Banking Fintech Banking 2020 48

Bank Innovation

MAY 14, 2019

It was only a matter of time before confidence in the financial system would be tested by false information on social media. Britain may be getting a glimpse of what could spark the next run on a bank. A dozen years after client withdrawals brought Northern Rock to its knees, photos of customers — admittedly […].

social media 186

social media System Metro Operations 186

American Banker

AUGUST 28, 2020

Bank of America and Clinton Savings Bank in Massachusetts are targeting consumers at a young age and hoping to keep them for life.

social media 64

social media Massachusetts America Online 64

Payments Source

MARCH 12, 2019

The digital lender and payments platform is tailoring its affinity banking services for a new market.

social media 65

social media Marketing Payments Risk Management 65

Chris Skinner

JULY 20, 2017

One of the presentations I particularly enjoyed at the EFMA meeting was from Gürhan Çam, Senior Vice President- Digital Banking at DenizBank, Turkey. You will all know by now that I love the innovations in retail banking in Turkey, and Gürhan didn’t disappoint. First, there is the fastPay Wallet.

social media 292

social media ATM Innovation Digital Banking 292

PYMNTS

DECEMBER 11, 2020

Sheryl Sandberg, chief operations officer of Facebook, is pushing back against two antitrust lawsuits filed against the social media giant, CNBC reported on Friday (Dec. M&A activity is expected to escalate post-pandemic, Doug Brown, digital banking senior vice president and general manager at NCR, told PYMNTS. .

social media 205

social media Digital Banking Groups Innovation 205

PYMNTS

FEBRUARY 25, 2020

One way that banks or ambitious social media platforms will win this combat for customers is through the use of mobile credit and debit cards, with a highly configurable nature and full range of card and spend management controls to please the most vacillating of customers.

Mobile 153

Mobile Cards social media Survey 153

The Paypers

MARCH 6, 2018

the lifestyle digital bank by Emirates NBD, has announced new features on mobile app. (The Paypers) Liv. ,

social media 28

social media Digital Banking Mobile 28

PYMNTS

APRIL 10, 2019

As consumers flock to banking apps, succeeding in the world of digital banking is not as easy as it used to be when mobile apps emerged a decade ago. Around the Digital Banking World. However, legacy banks across the globe have been far from idle when it comes to digital and mobile innovation.

Mobile 185

Mobile Digital Banking social media Strategy 185

FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Financial Institutions, such as banks, have expended great effort to improve digital security, yet bad actors are multiplying and attacks have increased in scope and frequency. Yet digital channels can often provide the best experiences at the lowest cost.

Survey 52

Survey Fraud Digital Banking social media 52

PYMNTS

JUNE 17, 2020

Both of these channels are thus perfect targets for fraud, with cybercriminals posing as restaurants on social media and attempting to scam customers of their personal data, and fake reviews driving customers away from restaurants.”. Securing Social for the MOA Future. Where you find customer data, you also find cybercrooks.

Tools 141

Tools social media Fraud Mobile 141

PYMNTS

JANUARY 14, 2021

Forty-two percent of respondents report using mobile apps as their main source for financial education, and 36 percent report using social media to learn about financial products. Rich media content such as on-demand video, meanwhile, is an appealing tool for accessing relevant, targeted information for nearly half of consumers.

Video 224

Video social media Millennials Data 224

PYMNTS

JANUARY 18, 2017

2017 could have some big changes in store for digital banking. As the calendar turned to January, banks rolled out new ways for both commercial and corporate banking clients to conduct business by tapping the potential of several new financial innovations. Notable news from the Digital Banking space.

Data 100

Data social media Report Community Bank 100

Bank Innovation

NOVEMBER 8, 2016

For all the talk of banks going digital, few major brands have launched digital offshoots — in the U.S., based Customers Bank, and that’s about it. In Europe, there are more examples — two prominent ones are Hello bank! There is BankMobile, launched from Wyomissing, Pa.-based

Digital Banking 210

Digital Banking Examples Branding social media 210

PYMNTS

JANUARY 19, 2021

Mobile apps are particularly popular among Gen Z consumers, with nearly half using them to learn about financial products.”.

Study 196

Study social media Millennials Retail 196

Payments Source

JUNE 25, 2019

Many people still distrust banks, but many also look askance at the social media giant, making it an unlikely savior of the unbanked.

social media 75

social media Digital Banking cryptocurrency 75

Accenture

OCTOBER 3, 2017

Based on this survey of over 2,000 consumers, it’s clear that online retailers, tech firms and social-media players face an uphill battle to convince consumers to allow them access to their financial data. Especially since over half of them say they’ll never change their banking habits and adopt open banking. So why not?

social media 151

social media Millennials Online Fraud 151

PYMNTS

JANUARY 30, 2020

In its Q4 2019 earnings release, Facebook reported a 51 percent spike in expenses for 2019, as the social media platform faces more questions from regulators and policymakers. Digital banking efforts took center stage at Goldman’s Investor Day on Wednesday (Jan.

social media 141

social media Payments ATM Fraud 141

PYMNTS

JULY 18, 2017

Turns out millennials are not the different-kind-of-banking-breed some had thought. It also turns out the much-vaunted social media generation is less inclined to use social media than you’d think. Though the exchange of cash via social media has yet to gain traction, it is not the case with other methods.

Millennials 144

Millennials social media Survey Online 144

Independent Banker

AUGUST 31, 2022

Even after some slow starts from products like Facebook’s Libra, social payments, which constitute any transaction that occurs on a big tech or social platform, have taken hold. But among these competitive concerns, possibilities emerge for community banks. billion-asset Chesapeake Bank in Kilmarnock, Va.,

Capital 94

Capital Payments social media Community Bank 94

Banking 2020

APRIL 28, 2015

Digital banks are no longer in the ‘money’ business but rather, in the ‘value’ business. Unlike in the past, when more than two products from one bank made a customer loyal, customer behavior is fleeting and their expectations for digital banking is increasing every day, because technology is giving them numerous choices and control.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40