PYMNTS

SEPTEMBER 23, 2019

Advanced technology is increasingly raising the stakes of how CUs should operate, with members coming to expect the instant payments and slick mobile interfaces that large banks and FinTechs have made standard. How Digital-First CUs Can Break The Impersonality Barrier. Deep Dive: How CUs Leverage Social Media.

social media 157

social media Trends Michigan United States 157

PYMNTS

JANUARY 14, 2021

More than half of consumers find it difficult to locate relevant information on their banks’ websites, for example, a problem that led many to seek assistance in physical branches. Mobile apps are particularly popular among Gen Z consumers, with nearly half using them to learn about financial products.

Video 224

Video social media Millennials Data 224

PYMNTS

JANUARY 19, 2021

Branch banking isn’t what it used to be, however, which is why, as the study states , “51 percent say they have reduced their visits to physical branches due to the ongoing pandemic. Forty-nine percent of consumers say they are engaging with their FIs through online chats more often than they did before the pandemic began.

Study 196

Study social media Millennials Retail 196

PYMNTS

MARCH 30, 2020

Additionally, users can get details of the nearest ICICI Bank ATMs and branches, all from the social platform. . Retail customers can enjoy enhanced convenience, while business customers can continue to improve productivity even when they are away from the office in this time of social distancing, the company said. .

social media 146

social media Retail ATM Cards 146

Bank Innovation

APRIL 10, 2018

Long before PSD2 arrived ( the European regulation that requires banks to open their platforms to fintechs), the U.K. had already established itself as a hub in Europe for digital banks like Revolut, Monzo etc. And indeed, these digital banks are growing in popularity, at least when it comes to people knowing they exist.

Digital Banking 220

Digital Banking Regulation Fintech social media 220

FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Financial Institutions, such as banks, have expended great effort to improve digital security, yet bad actors are multiplying and attacks have increased in scope and frequency. FICO Admin. Tue, 07/02/2019 - 02:45. by Sarah Rutherford. expand_less Back To Top.

Survey 52

Survey Fraud Digital Banking social media 52

PYMNTS

JUNE 14, 2019

However, in the 2019 Retail Banking Report, a study by Reputation.com that analyzed online data relating to retail banking locations for 23 major U.S. banks, the banking industry was found to be lacking. The low score for retail banks is due to factors like star ratings, which equaled 2.8

Retail 103

Retail Study Online Mobile 103

PYMNTS

JUNE 2, 2016

There are 26 letters in the alphabet, and it may be the case that mobile banking tech outfit NUMBER26 may be called a string of words that have four letters each. The firm sent out emails to certain customers in recent weeks, telling them that their accounts would be closed within two months.

Mobile 100

Mobile social media Report Management 100

PYMNTS

NOVEMBER 30, 2020

They use their mobile devices for everything from checking the weather to posting on social media to pulling up real-time maps and using them to navigate to new destinations. How can banks better communicate the benefits of location sharing — and its vast potential to combat fraud — to customers who are on the fence?

Fraud 171

Fraud Data social media Millennials 171

Accenture

OCTOBER 3, 2017

Based on this survey of over 2,000 consumers, it’s clear that online retailers, tech firms and social-media players face an uphill battle to convince consumers to allow them access to their financial data. Especially since over half of them say they’ll never change their banking habits and adopt open banking.

social media 151

social media Millennials Online Fraud 151

PYMNTS

NOVEMBER 29, 2016

Members can track their card’s status through Citi Online or within the Citi mobile app for iPhone and Android. The card reissuance tracker is the newest addition to Citi’s continued push to improve digital functionality and integrate more of the banking experience into its mobile app. Citi customers in the U.S.

Cards 100

Cards social media Digital Banking Mobile 100

PYMNTS

APRIL 22, 2020

FIs must find ways to maintain this balance that go beyond simply enabling onboarding through faster and more convenient channels, such as mobile. One of the most frustrating parts of any onboarding experience is the time it takes for customers to complete the process, even via channels designed for ease of use, like mobile banking apps.

Security 133

Security Data Fraud Tools 133

Accenture

APRIL 26, 2017

For years, we’ve heard people proclaiming the demise of the bricks-and-mortar bank branch, supposedly swept away by customers’ mass-migration to online and—increasingly—mobile alternatives. But as our latest UK banking consumer survey— Beyond Banking —confirms, there’s still plenty of life in the bank branch.

Millennials 233

Millennials social media Innovation Study 233

Bank Innovation

NOVEMBER 8, 2016

For all the talk of banks going digital, few major brands have launched digital offshoots — in the U.S., based Customers Bank, and that’s about it. In Europe, there are more examples — two prominent ones are Hello bank! There is BankMobile, launched from Wyomissing, Pa.-based

Digital Banking 210

Digital Banking Examples Branding social media 210

Gonzobanker

AUGUST 17, 2022

Thankfully, there was still a smartphone and social media to commiserate. Banks Bought More Fintechs (Until Sum mer Break Started!). Digital Engagement Had Great Attendance and Extracurriculars. Here’s a few recent ones that caught our attention, and please, “Give us some slack, teach” on the school themes, ok?

Fintech 182

Fintech Lending Software Compliance 182

The Financial Brand

MARCH 28, 2016

This social media sentiment analysis is based on 29,000 online conversations mentioning "mobile banking.".

social media 12

social media Mobile Analysis Online 12

PYMNTS

APRIL 24, 2020

Some banks have shuttered their branches during the pandemic and are relying on digital or mobile channels to fulfill customer needs, but others do not have that option. Digital Technologies Under COVID-19. Stay-at-home orders and social distancing protocols may increase that growth, however. Several U.K.

Technology 248

Technology ATM Video Tools 248

Accenture

MAY 7, 2019

This got me thinking—in the Instagram and Facebook era of instant online gratification, just how important is the ability to create a relationship with a bank at the swish of your mobile? Does everything have to be all singing and dancing online and in real time or is it more subtle than that?

Customer Experience 178

Customer Experience Online Millennials social media 178

Gonzobanker

APRIL 3, 2019

If consumers can get constant access to services and purchase through their computers, mobile devices and smart home technology, it follows that they would expect a similar level of connectivity (for service, advice and purchases) from their financial institutions. It’s not a “Millennial thing.” So what can GonzoBankers do to keep up?

social media 98

social media Exercises Millennials Training 98

PYMNTS

APRIL 19, 2019

As noted in this space this past week, SCA has goals that are laudable by any measure, as the SCA requirement seeks to reduce fraud and make online card-not-present (CNP) transactions more secure. That’s important in a world where commerce is increasingly moving online. Zelle volume doubled year on year, to 58 million transactions.

social media 125

social media Online Regulation Taxes 125

PYMNTS

AUGUST 17, 2017

With more consumers moving to mobile transactions over visits to branches, some banks are considering closing brick-and-mortar locations to reduce operational costs. The price of real estate is prompting even the largest players in the banking world to scale back their branch operations. Inspiration in Mobile Apps.

Millennials 132

Millennials Digital Banking San Francisco Fintech 132

Independent Banker

NOVEMBER 25, 2015

The role of Alex Jimenez, senior vice president and director of digital and payments innovation at the $7.2 billion-asset, 85-branch community bank based in Rockland, Mass., We are trying to stretch ourselves and go beyond what other banks are doing,” Jimenez explains. Now, it’s table stakes for all banks.”.

Innovation 70

Innovation Community Bank social media Community 70

Banking 2020

SEPTEMBER 23, 2014

Question: Community branch, personal service, mobile banking—which is the odd one out? For some time now, there have been discussions about the future of community banks in the age of digital banking. What happens when this genteel, Norman Rockwell-esque universe gets swallowed up by Tweets and mobile apps?

Community 55

Community social media Community Bank Big Data 55

NCR

MARCH 5, 2018

The banking sector is currently going through one of the most fundamental changes since the creation of the internet. For example, it has bought a big data company, Madiva, and digital design specialist Spring Studio in the last few years, as well as taking stakes in digital banks in the US, the UK and Finland.

Technology 84

Technology Company social media Examples 84

Cisco

MAY 29, 2019

Whether it occurs on a managed device in the branch or on a customer’s own mobile device at home, the account opening process itself, regardless of delivery channel, must be seamless, simple, and efficient. The potential cost of a poor user experience for mobile banking is high. And when it isn’t?

Customer Experience 71

Customer Experience Retail San Diego Study 71

PYMNTS

JANUARY 16, 2020

billion, and more recently, there has been an investigation launched into TikTok , the social media and streaming app. By opening access to China, digital banking, at least as rendered through wealth management, for example, may get a broader embrace. … Asset Management. and What’s In the Cards For The Cards.

Payments 132

Payments social media Operations Examples 132

Gonzobanker

DECEMBER 22, 2020

Chris’ public posts including his playbook for dealing with COVID-19 were gobbled up on social media. staff who had to mobilize remote work environments in a matter of weeks and then take lamebrain calls 24/7 from all of us remote neophytes. (“Oh, There have been many come-and-go digital banks. To all the I.T.

Idaho 170

Idaho Community Industry Strategy 170

Cisco

MAY 29, 2019

Whether it occurs on a managed device in the branch or on a customer’s own mobile device at home, the account opening process itself, regardless of delivery channel, must be seamless, simple, and efficient. The potential cost of a poor user experience for mobile banking is high. And when it isn’t?

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

OCTOBER 29, 2018

Facebook reported on their website that their teams have made progress: They removed 837 million pieces of spam in Q1 2018 before anyone reported it, disabled 583 million fake accounts “within minutes” of going online and removed 24 million inappropriate pictures related to violence and nudity. Apple … and the iPhone Customer.

Payments 196

Payments Google Apple Innovation 196

William Mills

SEPTEMBER 25, 2018

banks @cashoff_uk Lina Perez, Billy Leung. Demoing mobile banking app which has smart capability. Starting off the morning with lots of demos expanding the ability of the mobile banking app. ^KT. This banking app provides functions that include cashback and tailored smart advice. www.tinkoff.ru/eng

Mobile 78

Mobile Customer Experience Lending Analytics 78

Celent Banking

DECEMBER 15, 2015

. • Gamification and social media integration inspired by Foursquare, Like and Love. In 2014, seeking further growth, mBank leveraged its new digital platform to introduce a complete digital transformation of insurance delivery to retail and SMEs, under its Bancassurance model.

Branding 100

Branding Retail social media Video 100

NCR

JULY 31, 2017

As we explored in the first part of this two-part guide, digital banking fraud is an escalating threat to financial institutions and their customers. Digital banking fraud can take many forms, such as identity fraud and account takeover , which are becoming increasingly common. million in 2016.

Fraud 74

Fraud Digital Banking social media Security 74

CB Insights

NOVEMBER 5, 2019

While Tencent groups the results of the division with business services (cloud and B2B services), fintech is now driving growth at the social media and gaming giant. In Q2’19, Tencent’s fintech and business services category grew 37% YoY in contrast to 16% growth in online advertising revenue, down from 25% in Q1’19.

Fintech 51

Fintech social media Analysis Marketing 51

Fintech Labs Insights

JUNE 30, 2020

Glia Product : Digital customer service platform using chat, voice, video and co-browsing. iProov Product : Biometric online authentication. W.UP Product : Banking personalization platform. Amber Labs Product : Global Bitcoin Bank. efigence Product : EFI4 Digital Banking Platform.

Fintech 15

Fintech Video San Francisco social media 15

CB Insights

AUGUST 2, 2018

One of the biggest trends in fintech today is the rise of digital banking products like mobile checking accounts and new debit cards. From Square to Paypal, a host of fintechs are creating products that let consumers spend money directly out of digital accounts using a physical card. mobile-first bank accounts.

Cards 71

Cards Fintech UX Strategy 71

William Mills

SEPTEMBER 9, 2016

Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. Social media is a special challenge since social media was not created with compliance in mind. They record automatically on digital channels. Especially to bank or invest?

social media 40

social media ATM Mobile Customer Experience 40

Bank Innovation

APRIL 3, 2018

EXCLUSIVE - There is a lot to be said about keyboard applications and their untapped potential in the payments space. Hoping to bridge that gap is Aditya Haripurkar, who founded HitKey last June, and is currently looking to raise seed funding to scale the app. Based in city-state Singapore, HitKey provides white label keyboard software […].

Video 186

Video Industry Payments Software 186