FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Financial Institutions, such as banks, have expended great effort to improve digital security, yet bad actors are multiplying and attacks have increased in scope and frequency. Yet digital channels can often provide the best experiences at the lowest cost.

Survey 52

Survey Fraud Digital Banking social media 52

Accenture

APRIL 26, 2017

For years, we’ve heard people proclaiming the demise of the bricks-and-mortar bank branch, supposedly swept away by customers’ mass-migration to online and—increasingly—mobile alternatives. But as our latest UK banking consumer survey— Beyond Banking —confirms, there’s still plenty of life in the bank branch.

Millennials 234

Millennials social media Innovation Study 234

Accenture

OCTOBER 3, 2017

Based on this survey of over 2,000 consumers, it’s clear that online retailers, tech firms and social-media players face an uphill battle to convince consumers to allow them access to their financial data. Especially since over half of them say they’ll never change their banking habits and adopt open banking. So why not?

social media 151

social media Millennials Online Fraud 151

Banking 2020

MARCH 7, 2015

Articles via The Financial Brand, Credit Union Times, Finextra and Mobile Payments Today. 8 astonishing facts bankers should know about millennials: Did you know that recent data shows that 52% of millennials prefer non-traditional payments ? What have you been reading?

Mobile 40

Mobile Millennials Payments social media 40

Banking 2020

APRIL 28, 2015

Digital banks are no longer in the ‘money’ business but rather, in the ‘value’ business. Unlike in the past, when more than two products from one bank made a customer loyal, customer behavior is fleeting and their expectations for digital banking is increasing every day, because technology is giving them numerous choices and control.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40

PYMNTS

APRIL 4, 2019

According to a recent study by Citibank , 31 percent of consumers use their mobile banking app more than any other — placing mobile banking behind only social media and weather for most frequented mobile destinations.

Mobile 169

Mobile Study Security social media 169

Gonzobanker

APRIL 3, 2019

If consumers can get constant access to services and purchase through their computers, mobile devices and smart home technology, it follows that they would expect a similar level of connectivity (for service, advice and purchases) from their financial institutions. It’s not a “Millennial thing.”

social media 108

social media Exercises Millennials Training 108

Accenture

MAY 7, 2019

This got me thinking—in the Instagram and Facebook era of instant online gratification, just how important is the ability to create a relationship with a bank at the swish of your mobile? And it’s not just millennials who are thinking of jumping ship. However, this isn’t just a frustration for your average millennial.

Customer Experience 178

Customer Experience Online Millennials social media 178

William Mills

MAY 19, 2016

His presentation focused on: the impact of millennials on banking, the invisible customer and the importance of keeping up with ever-changing technology. These themes reinforce the reality that community banks encounter continuous change. Hello, I’m a Millennial. Here are some key highlights from Scott’s presentation.

Georgia 41

Georgia Community Bank Community Meeting 41

William Mills

MAY 19, 2016

His presentation focused on: the impact of millennials on banking, the invisible customer and the importance of keeping up with ever-changing technology. These themes reinforce the reality that community banks encounter continuous change. Hello, I’m a Millennial. Here are some key highlights from Scott’s presentation.

Georgia 41

Georgia Community Bank Community Meeting 41

Fintech Labs Insights

JANUARY 15, 2016

Available only via mobile app, imaginBank is a new initiative by Spanish bank, Caixabank targeting millennials. CaixaBank CEO Gonzalo Gortázar said the new mobile-only bank was part of a “commitment to providing new services that perfectly complement the more traditional banking model.”

Millennials 12

Millennials Mobile social media ATM 12

American Banker

MARCH 16, 2016

There is seemingly endless research on the attitudes of millennials toward banks, but the major takeaway from all of it is that banks can't expect millennials to want to bank only one way.

Millennials 28

Millennials social media Digital Banking Technology 28

American Banker

OCTOBER 26, 2016

MemoryBank, a new digital-only bank unit of Republic Bank & Trust, aims to serve the sweet spot of customers who are digitally savvy but also have money.

Millennials 28

Millennials Digital Banking social media Community Bank 28

The Financial Brand

OCTOBER 30, 2016

Mobile payments by Millennials fall short of potential due to security concerns and a tendency to favor traditional payment options.

Millennials 12

Millennials Payments Mobile Security 12

American Banker

JUNE 24, 2016

Digital tools improve a bank's traditional sales process, but relationship-based banking is still a huge factor in winning over millennial customers.

Digital Strategies 53

Digital Strategies Strategy Millennials Tools 53

CB Insights

AUGUST 2, 2018

One of the biggest trends in fintech today is the rise of digital banking products like mobile checking accounts and new debit cards. From Square to Paypal, a host of fintechs are creating products that let consumers spend money directly out of digital accounts using a physical card. mobile-first bank accounts.

Cards 71

Cards Fintech UX Strategy 71

American Banker

JANUARY 2, 2017

Though banks are bigger in peer-to-peer payments overall, Venmo is better at functionality and branding and millennials love it. Now banks are launching Zelle with high hopes and the advantage of real-time speed. Can they catch up? Should they even bother?

Millennials 49

Millennials Payments Branding social media 49

PYMNTS

OCTOBER 29, 2018

And as more inventory shifts to the mobile devices that don’t drive the same conversion numbers for Google as desktop does, analysts worry that the slowdown – and the revenue losses that come with it – could continue. Online and digital banking is an innovation enjoyed by many consumers, as is P2P payments.

Payments 196

Payments Google Apple Innovation 196

PYMNTS

DECEMBER 24, 2018

Text messaging, social media, Pinterest and memes have all been offered up as avatars of destruction — and the general consensus seems to be that the death of conversation is a direct result of the digital age and probably has something to do with millennials. It will involve making trade-offs.”.

Data 151

Data Payments System social media 151

CB Insights

NOVEMBER 5, 2019

While Tencent groups the results of the division with business services (cloud and B2B services), fintech is now driving growth at the social media and gaming giant. Ant and Tencent continue to dominate third-party mobile payments in China, which saw $7.8T learn about asia internet giants’ fintech playbooks.

Fintech 51

Fintech social media Analysis Marketing 51

Gonzobanker

DECEMBER 22, 2015

Jill Castilla, CEO of Citizens Bank of Edmond, Okla. This year, the award is less about advancing “your career” as it is about advancing “your bank.” No one has been more successful at using social media to generate awareness and a positive image for their bank than Jill (@JillCastilla, @CitizensEdmond).

Community Bank 60

Community Bank Apple Community Technology 60

William Mills

SEPTEMBER 7, 2016

Demoing – Bills for T-mobile – Brought in balance and due date. Announcement for Finovate – a new API – all current functionality is available for a white-label UI for Banks. Provides mobile banking to banks and credit unions. But came here to talk about BankJoy API –Which provides advance banking out of the box.

Mobile 40

Mobile Cards Fraud Data 40

CB Insights

JUNE 17, 2020

For example, supply chain automation startup Fetch Robotics , which provides autonomous mobile robots to warehouses, saw a 63% increase in inbound requests from February to March 2020. Understanding the need to meet consumers where they are, many retailers have embraced chatbots as part of broader social media engagement strategies.

Industry 101

Industry Technology Online Video 101

PYMNTS

JULY 29, 2016

Millennials. If you’re a millennial, the FinTech world is literally beating a path to your front door. There are digital banks popping up just to woo them. Traditional banks are adapting services to attract more of them. Millennials are clearly a sizzle. The Mobile Picture. The next step?

Apple 100

Apple Millennials Mobile Fintech 100