Insights on Business

APRIL 28, 2017

Traditionally, banking was a conservative industry with relatively high barriers to entry. Banking products and services were defined and controlled by the bank. At the same time, regulators in many countries also have relaxed regulations to encourage innovation in the banking industry.

Digital Banking 171

Digital Banking User Experience Branding social media 171

PYMNTS

OCTOBER 7, 2016

The personal touch should be just that — personal — Fossella told PYMNTS’ Karen Webster and is one that can, and should, build upon the relationship already in place at a physical bank branch. Against that backdrop, the customer experience matters at small to mid-sized banks and can be a key differentiator in the customer’s mind.

Digital Banking 193

Digital Banking social media User Experience Technology 193

PYMNTS

APRIL 22, 2020

Security processes must be effortlessly grafted into onboarding processes, as 38 percent of consumers value user experiences above all else. FIs must find ways to maintain this balance that go beyond simply enabling onboarding through faster and more convenient channels, such as mobile.

Security 133

Security Data Fraud Tools 133

PYMNTS

APRIL 4, 2019

According to a recent study by Citibank , 31 percent of consumers use their mobile banking app more than any other — placing mobile banking behind only social media and weather for most frequented mobile destinations.

Mobile 169

Mobile Study Security social media 169

Cisco

MAY 29, 2019

Whether it occurs on a managed device in the branch or on a customer’s own mobile device at home, the account opening process itself, regardless of delivery channel, must be seamless, simple, and efficient. The potential cost of a poor user experience for mobile banking is high. And when it isn’t?

Customer Experience 71

Customer Experience Retail San Diego Study 71

Cisco

MAY 29, 2019

Whether it occurs on a managed device in the branch or on a customer’s own mobile device at home, the account opening process itself, regardless of delivery channel, must be seamless, simple, and efficient. The potential cost of a poor user experience for mobile banking is high. And when it isn’t?

Customer Experience 48

Customer Experience Retail San Diego Study 48

William Mills

MAY 9, 2018

Now showing a combo consumer/mobile and platform on the CSR side. Fiserv is highly regarded for its leadership and innovation, and award-winning solutions for mobile and online banking, payments, risk management, data analytics and core account processing. Will they show a mobile application as well.

Security 40

Security Samsung Strategy San Jose 40