PYMNTS

DECEMBER 14, 2020

Just ask them, as was done for the December 2020 How To Put AI In Your 2021 FI Business Plan Playbook , a collaboration with Brighterion. An AI system that has collected enough information to know how consumers behave online can use their digital ‘fingerprints’ to detect behavioral abnormalities with relative ease. “An

Fraud 218

Fraud System Digital Banking Data 218

FICO

JANUARY 11, 2022

Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! In addition to a new blog post that will be published monthly over 5 months, we are also excited to launch the following event: LinkedIn Live on Digital Banking.

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

PYMNTS

OCTOBER 4, 2019

Once upon a time in the 1960s, banks were building a series of one-off card-based solutions , much the way today in the ending days of the 2010s we see global digital banking, mobile wallets and alternative underwriting schemes building one-off tech-based solutions for financial services products. Goldman’s Marcus Has Lost $1.3B

Fraud 108

Fraud Google Apple Chicago 108

PYMNTS

MARCH 25, 2020

Digital fraud continues to flourish, with recent surveys finding that security breaches have increased 67 percent since 2014 and 11 percent since 2018. Organizations and security developers are investing billions of dollars in fighting these fraud attempts. Developments From Around the World of Digital Fraud.

Fraud 148

Fraud Security Resources Survey 148

FICO

MAY 19, 2020

History tells us that things like natural disasters, times of economic instability, and fears of recession or unemployment provide the perfect environment for increased fraud and financial crime. So, I thought I would outline my top 5 fraud manager considerations during COVID-19.

Fraud 52

Fraud Management Handbook Cards 52

FICO

FEBRUARY 12, 2023

Home Blog FICO Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models. Frame your financial literacy content accordingly.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

PYMNTS

JANUARY 21, 2021

We can provide them these services regardless of the channel that the member wants to interact with,” across brick-and-mortar, online or contactless payments, she added. And then you figure out how to create the opportunity to move them to that perfect persona that ultimately satisfies the goal of loyalty to the credit union.”.

Analytics 240

Analytics Fraud Trends Mobile 240

Javelin Strategy & Research

NOVEMBER 15, 2022

Banner Section Home Rss.xml 2023 Trends & Predictions Javelin’s Trends & Predictions reports look at the coming year across the range of Javelin Strategy & Research’s practice areas—digital banking, fraud & security, payments, and wealth management—and highlight the compelling challenges and opportunities likely to emerge.

Trends 40

Trends Fraud cryptocurrency Banking Trends 40

South State Correspondent

SEPTEMBER 30, 2022

In addition, this cost segment includes the cost of pursuing fraud and negative balance management. From the above, you can see one of the main reasons to invest in digital account opening – its many automated processes. Second is the growing importance of online and mobile account opening and maintenance.

Operations 361

Operations Marketing Data Analytics 361

PYMNTS

OCTOBER 19, 2018

There hasn’t been a surge in the amount of fraud specifically targeting financial services firms, but the overall fraud rate is climbing, particularly as consumers embrace mobile banking applications and digital banking channels. “We Using data to fight fraud. Detection is really important,” he noted.

Fraud 100

Fraud Knowledge Base System Tools 100

PYMNTS

JULY 13, 2020

This fraud type occurs when bad actors seize control of victims’ bank or online merchant accounts and spend ill-gotten funds, and it is likely to become more frequent until FIs can demonstrate that their defenses are strong enough to deter criminals’ attempts. This method has downsides, however.

Security 147

Security Fraud Survey Customer Experience 147

South State Correspondent

OCTOBER 28, 2022

While last year was dominated by crypto, this year, the themes were mainly around fraud and identity (both conferences). Almost every bank and brand we spoke with will increase their investment in these two areas for 2023. This was followed by a focus on banking-as-a-service, embedded finance, open banking, Web 3.0,

Conference 195

Conference Technology Las Vegas Trends 195

PYMNTS

APRIL 3, 2018

How to bring mobile banking to the realm of the spoken word – beyond the mere recitation of account data, beyond call and response? Banking is, of course, about more than account balances. Banking is, of course, about more than account balances. People don’t speak in ‘press one,’” he said.

Mobile 124

Mobile Fraud New Mexico Examples 124

PYMNTS

APRIL 1, 2019

They want to know their money is secure, they want to have a positive experience whether they are online or talking to a teller, and when things go wrong from time to time, they want to know the path to getting them set back to rights is short and straight. “It But everyone everywhere is concerned about fraud,” he said. “No

Innovation 141

Innovation Fintech Fraud Security 141

Gonzobanker

JULY 8, 2022

The operational world of cash, checks, deposit slips, passbooks, and teller terminals used to dominate bank tech budgets. Those were the days of green screen cores and server-based ancillary applications, and digital banking was a Star Trek thing of the future. The New CIO Skillset.

Resources 138

Resources Leadership Technology Management 138

PYMNTS

JULY 16, 2018

This week, the lucky winner is Macy’s , which disclosed to the world that hackers had obtained names and passwords of online customers — and might have accessed credit card numbers and expiration dates as well. Citizens Rolls Out Digital Bank. PayPal Has Only Just Begun To Buy.

Cards 100

Cards Data Digital Banking Retail 100

PYMNTS

MAY 29, 2020

Companies that didn’t have online shopping channels couldn’t sell their products, while eateries that didn’t provide online ordering for delivery or pickup couldn’t serve their diners. How To Keep Fraudsters From Scamming Banks Across Every Nook And Channel . How To Make It Safe To Fly The Friendly Skies Again.

Maine 130

Maine ATM Innovation Millennials 130

Gonzobanker

OCTOBER 31, 2018

Credibility is a key component in any sales or servicing encounter, and if every branch employee can’t show customers how to use digital channels and evangelize why they should, they will slowly lose credibility in customers’ eyes. How do customers learn the status of their online loan applications?

Training 84

Training Fraud Management Tools 84

FICO

AUGUST 26, 2021

It’s a question FICO’s fraud head honcho, TJ Horan, pondered back in 2016 , when the nascent real-time person-to-person (P2P) payments service Zelle was relaunched by a small consortium of banks (see below). How to Fight Real-Time Payments Fraud. Packaged real-time payments fraud ruleset. “Do you Zelle?”

Fraud 52

Fraud How To Payments US 52

Gonzobanker

JULY 9, 2021

Following competitor Key Bank’s acquisition of Laurel Road and creating a medical focused Laurel Road for Doctors, what Fifth Third gets in Provide is a focused, national medical capability. which is to say, online payment processing for Internet-based businesses. Hey, what’s a mere $10 billion difference among friends?

Fintech 197

Fintech Lending Community Payments 197

BankBazaar

APRIL 27, 2020

Additional Reading: How To Protect Your Money From Digital Banking Frauds. While completing the eKYC, the authentication of the investor’s identity can be done: (a) Via One Time Password (Limits investments to Rs 50,000 per year per mutual funds and mandates investments via the online electronic mode). (b)

Guidelines 127

Guidelines Regulation Management Data 127

South State Correspondent

MARCH 28, 2022

These trends received more support this month when the President signed an Executive Order supporting the legal and equitable use of technology around a digital currency and digital assets ( HERE ). By way of background, we gave bankers a primer on how to work with defi and blockchains a while back ( HERE ).

Payments 195

Payments Trends Data Fintech 195

Gonzobanker

DECEMBER 14, 2023

A lover of picking bank stocks and playing piano who served our country in the U.S. which provides digital banking videos and user guides to help FIs increase their customers/members’ digital adoption. Paul wrote the “ Online Banking for Dummies ” book in the late ’80s. He passed away in January 2023.

Fintech 194

Fintech Community Regional Technology 194

PYMNTS

JUNE 22, 2016

The rise of technology has given rise to online networks, which of course has given rise to individuals sharing all manner of information, from selfies to more serious fodder. How to foster such collaboration and communication in a milieu where the technology exists but (corporate) users have been loath to use it?

Payments 101

Payments Mobile Fraud Data 101

PYMNTS

OCTOBER 1, 2018

One immediate application, he noted, is to help curb fraud. The challenge in building that one, smart financial services dashboard is in finding how to make all those tools work together for customers in a way that they can choose what they want, when they want, without having to take on a lot of effort or complexity in making that choice.

Data 140

Data Cards Tools Regional 140

PYMNTS

JUNE 10, 2020

FIs have long considered how to enable secure mobile onboarding, and the pandemic has pressured them to offer such services. Fraud is always a concern, however — especially when more business is now being completed online — and consumers cannot afford to have their safety put at risk by banks that accidentally onboard criminals.

Mobile 130

Mobile Security Examples Study 130

PYMNTS

NOVEMBER 8, 2017

In fact, many customers, regardless of age, desire a personal relationship with a financial manager, illustrating a shift in how branches are typically used. Since smartphones haven’t learned how to print paper money, people still must turn to ATMs for that. In fact, the number of ATMs in the U.S.

ATM 126

ATM Strategy Mobile Millennials 126

Independent Banker

OCTOBER 29, 2014

Regardless of their perceived threats and opportunities, however, mobile banking does not yet meet a particular consumer need or resolve a particularly vexing problem in an ultimately satisfying way, some technology consultants say. “By Younger consumers are much more interested in real-time liquidity management,” she says.

Mobile 105

Mobile Community Bank Community Technology 105

Fintech Labs Insights

DECEMBER 3, 2020

And then provides specific steps to take to secure their finances including FI-specific enhanced security options within online banking ( see screenshot below ). Opportunities for financial institutions: FIs create a co-branded area within online banking. Coming soon : Enterprise tools (Q1 2021) for fighting fraud.

Fintech 15

Fintech CA Branding Security 15

PYMNTS

DECEMBER 7, 2017

Interac ’s AVP of Online Products and Platforms Peter Maoloni explains how the landscape left a perfect opening for the company’s latest offering. In 2009, said Maoloni, the world started adopting mobile banking, and so did Interac. The earlier products, said Maoloni, essentially created a cash equivalent in a digital space.

Payments 102

Payments System Security Course 102

PYMNTS

NOVEMBER 29, 2017

Frontier ruffians may be a thing of the past, but as banks increasingly move toward or are born online, “robbers” have followed them into the digital age. We have a unique architecture that’s very private, that keeps the user at heart and is still compatible with the requirements of banking regulations.”.

Digital Banking 108

Digital Banking Trends Security Regulation 108

Tech and Finance

JUNE 14, 2018

I publish occasionally at the Articulate Communications blog on issues of financial technology, banking and associated public relations and marketing topics. In the past I have written about design thinking, how to avoid bank PR-speak and whether banking and innovation belong in the same sentence. June 12 Temenos.

Survey 28

Survey Millennials Fraud Mobile 28

PYMNTS

MARCH 28, 2019

That includes, at the most basic level, mobile and digital banking. A full 90 percent of consumers said their top online activity was personal banking , according to the latest edition of PYMNTS’ Digital Banking Tracker — and 60 percent reported regularly using at least one financial services app.

Fintech 196

Fintech Fraud System Security 196

CB Insights

OCTOBER 10, 2018

What these startups share is the goal of creating customer-centric banking products that target underserved individuals and businesses. DOWNLOAD THE 61-PAGE consumer banking REPORT. See which startups are helping JPMorgan, Bank of America, and Citi build the digital banking platforms of the future.

Retail 78

Retail Cards Millennials Mobile 78

FICO

FEBRUARY 5, 2018

How is application fraud evolving? And what should fraud leaders be doing to manage fraud risk in a digitally connected world? To answer those questions, we spoke with a man with 25 years of experience in fraud management, Bob Shiflet. How did you liaise with other groups within the business?

Fraud 60

Fraud Management Analytics Strategy 60

CB Insights

AUGUST 23, 2018

Learn about the playbooks of today’s top banks as they digitally re-position their consumer products. Today, JPMorgan (JPM) is using its capital and scale to build an entirely digital bank. JPM’s evolving suite of digital banking apps. JMP’s evolving suite of digital banking apps.

Cards 76

Cards Mobile Strategy Branding 76

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. Ringlemann said IndieGogo will be a banker’s friend because IndieGogo will take the risks banks will not and incubate the companies to get to loan-ready.

Chicago 97

Chicago Retail Branch Design Training 97