Perficient

MARCH 12, 2021

When you understand the cost of conducting business with your channel, you have the opportunity to not only fund the investment of creating a portal but also align the necessary capabilities and technology that will support your efforts to reach your goals. Do we have the right technologies in place to support this vision?

Marketing Strategies 531

Marketing Strategies Strategy Marketing Resources 531

Bobsguide

SEPTEMBER 5, 2022

So how can financial services operators build trust in this digital age? One approach is to ensure technology is being utilised to automate simple tasks, allowing bank staff to take on new more complex responsibilities. Another factor to consider is enhancing security. Another factor to consider is enhancing security.

Video 97

Video Digital Strategies Digital Banking Security 97

PYMNTS

DECEMBER 6, 2019

The company has since expanded its digital ordering portfolio to include artificial intelligence (AI)-powered phone ordering, drive-thru pickup lanes and a reordering feature through Amazon’s Alexa. . Recent data indicates that digital ordering capabilities are a key ingredient in Chipotle’s business model.

Strategy 130

Strategy Innovation Digital Strategies System 130

PYMNTS

JUNE 5, 2017

The plan was disclosed by Chief Operating Officer Andy Maguire, said Reuters. The announcement comes in the wake of the January appointment of Ayasdi Executive Chairman and cofounder Gurjeet Singh to a technology advisory board set up by HSBC. Banks have been eyeing the bottom line while also boosting compliance efforts.

Compliance 117

Compliance Fintech Digital Strategies Strategy 117

PYMNTS

MARCH 20, 2018

According to the BCG’s “Corporate Banking Executive Survey,” “front-to-back digital transformations” are essential to halt this shrinkage. Now is the time to develop a more coherent digital strategy to decide where to play and how to invest.”. The financial stakes are very high,” he continued.

Boston 109

Boston Survey Digital Strategies Regional 109

PYMNTS

NOVEMBER 12, 2019

Innovation in the accounts payable (AP) space continues to expand, with FinTechs looking to capture their piece of a growing market driven by businesses’ desire to digitize their operations. But corporate payers are not the only entities in charge of driving adoption of AP automation technologies. billion valuation.

Innovation 124

Innovation Digital Strategies Payments Tools 124

PYMNTS

DECEMBER 5, 2019

Quick-service restaurants (QSRs) have heard the call for innovative digital ordering capabilities, with several major brands stepping up their investments in this area. As customers expect more convenient ordering and delivery experiences, several restaurant chains are turning to automation to make digital order fulfillment more seamless.

Innovation 131

Innovation Houston Metro Mobile 131

PYMNTS

MAY 5, 2020

For example shipping specialist Optoro announced a strategic partnership this morning with Returnly , which focuses on digital return experiences and post-purchase payments. Essentially merchants are operating in South-east Asia on a number of channels — retail, marketplaces, DTC websites.

Florida 205

Florida Retail Tampa Customer Experience 205

Insights on Business

MAY 12, 2017

From pressures around data security, a constantly evolving regulatory environment, and disruptive new players (fintechs)—all amplified by cost pressures and diminishing margins—it’s clear that business models need to quickly adapt. But this does not mean that workforces will be replaced with new technology.

Customer Experience 154

Customer Experience Fintech Analytics New York 154

PYMNTS

NOVEMBER 22, 2019

Retailers are tapping into voice technology to help consumers order their favorite products such as restaurant takeout as they expand their artificial intelligence (AI) strategies. From 7-Eleven to Chipotle Mexican Grill, retailers are expanding their digital ordering strategy with the help of voice assistant technology.

Retail 139

Retail Strategy United States Comparison 139

PYMNTS

JUNE 26, 2020

It’s required lots of on-the-spot innovation as firms had to massively rethink their operations from the ground up. But for many of them, this has also been an opportunity for them to really develop their digital strategies. Many are offering transitional tools to help guide their clients across the digital divide.

Payments 176

Payments Software Trends Digital Marketing Channels 176

Jeff For Banks

NOVEMBER 28, 2014

And sometimes, we bankers fall into the trap of not considering our operating expenses as strategic investments. One of the ten is "not considering operating expenses as strategic investments". of all operating expenses. Whatever that strategy may entail, could you not find the resources to fund it? million per year.

Digital Strategies 94

Digital Strategies Strategy Operations Seattle 94

Cisco

OCTOBER 19, 2020

Some of the most representative messages were based on: Banking in Latin America: Its challenges and opportunities, mainly around cybersecurity and the digital experience. Successful business resilience: How it ensures employee safety, operational continuity, and excellence in customer service.

User Experience 71

User Experience America Security Digital Banking 71

PYMNTS

MARCH 24, 2016

Deloitte’s latest research on procurement technology trends is out. The verdict: Surprisingly, procurement seems to be back on track for going digital. Mobile technologies were cited by 42 percent of executives as a key strategy for customer engagement, just shy of the 45 percent that said the same of cloud technology.

Innovation 100

Innovation Marketing Digital Strategies social media 100

PYMNTS

MAY 27, 2020

Among the numerous ways small businesses have been affected by the global pandemic, the sudden race to launch online operations has been among the most profound — and may ultimately be among the most long-lasting changes to the SMB community. ” A Digitization Strategy. . ” A Digitization Strategy.

Online 179

Online Payments User Experience How To 179

Independent Banker

OCTOBER 31, 2022

It’s critical for community banks to have online loan applications, process automation staff skilled in digitization and more. However, banks should first consider their customers’ needs and the infrastructure and features needed in a lending platform before adopting a new digital strategy. Benefits of digital lending.

Lending 91

Lending Community Bank Community Illinois 91

Gonzobanker

MAY 31, 2019

Recent trends paint a scary picture for community banks as well as credit unions that offer member business loans (MBLs): Small business loan dollars closed per loan officer per month dropped 23%, and loans closed per branch per month declined by 9% according to the most recent data in the Cornerstone Performance Report for Banks.

Lending 126

Lending Community Bank Community Data 126

PYMNTS

AUGUST 21, 2018

Increasingly, digital strategy is in the purview of banks and non-bank lenders, who in turn are seeking pairings with FinTechs. The digital efforts, according to Financial Review , show how companies that leverage online lending and brokerage activities – such as Uno – are automating many steps in consumer borrowing processes.

Fintech 101

Fintech Lending Groups Digital Strategies 101

PYMNTS

APRIL 14, 2017

Technology underpins everything these days. From an ACH networks standpoint, noted Estep, innovation may be “skinny,” but operations are ubiquitous, connecting all the bank accounts in the United States. Ever more so this is the case with payments and specifically the conduits that get payments from party A to party B.

Payments 105

Payments United States Innovation System 105

FICO

FEBRUARY 22, 2021

Explainable AI ensures that we know how the model operates, and we can provide reasons and explanations as to why a decision was made at an individual level. AI and Big Data has spawned two new job descriptions: chief analytics officers (CAOs) and chief data officers (CDOs). by Nikhil Behl.

Analytics 52

Analytics Data Software Digital Strategies 52

PYMNTS

DECEMBER 6, 2019

We have a deep dive into Colorado’s digital driver’s license effort and news on Alphabet’s new CEO, as well as data on millennial Black Friday spending. UK Digital Bank Monzo Taps Visa Exec as US CEO. Monzo , London’s digital unicorn, has appointed TS Anil to head U.S. operations. Top News .

Millennials 101

Millennials Colorado Google Leadership 101

Cisco

APRIL 7, 2019

Mobile-first banking is an immediate driver of digital strategy. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. Big Data is your mountain and your goldmine. How to deal with Big Data: 1.

Trends 64

Trends Cyber Security Big Data Analytics 64

NCR

MAY 4, 2018

For every financial services provider operating today, digital technologies and channels are a key part of the mission to deliver the highest possible standard of customer experience. The research offered some encouraging findings for the future, with 80 percent of CEOs set to increase investment in digital transformation.

Customer Experience 74

Customer Experience Digital Strategies Leadership Technology 74

Cisco

APRIL 7, 2019

Mobile-first banking is an immediate driver of digital strategy. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. Big Data is your mountain and your goldmine. How to deal with Big Data: 1.

Trends 48

Trends Cyber Security Big Data Analytics 48

Independent Banker

OCTOBER 31, 2021

started developing its digital lending platform about three years ago—and the bank is really glad it did. The pandemic accelerated the adoption of digital lending for both banks and consumers. The transformation has been phenomenal,” says Prabhash Shrestha, ICBA group executive vice president and chief digital strategy officer.

Lending 91

Lending Community Bank Community North Dakota 91

Perficient

JULY 27, 2020

How does that align the new or refined business strategy. This should include ideas or plan on experience, operations, and technology. There you might spend more time in defining you technology needs and selecting the right product(s). Think about more than technology. Data has value. Where will you start?

Strategy 332

Strategy Course Digital Strategies Technology 332

Perficient

SEPTEMBER 29, 2020

I am the Chief Digital Strategist for Perficient. Our focus is on customer experience-oriented strategy and aligning our clients’ technologies, investments, and what their business operations are that deliver a great customer experience. Some of the data we have there is actually just crazy.

Marketing 294

Marketing Branding Data Industry 294

Perficient

SEPTEMBER 10, 2020

It is interesting to know that McKinsey states that there will be a new operating model where Business and IT will massively collaborate and become one in the same. Companies’ digital strategies must take a data-driven approach to provide meaningful insights at the right time to the right person in the right platform.

Analytics 322

Analytics Data Tools Examples 322

NCR

JUNE 3, 2016

Financial institutions can apply two lessons from the introduction and deployment of mobile check deposit as they look to digitally transform how they interact with customers: 1) Customers are willing to adopt new technology if it adds convenience; 2) Time to market can mean the difference between being a leader or a follower.

Mobile 40

Mobile Customer Experience Software Strategy 40

PYMNTS

JUNE 11, 2018

Far-reaching data protection regulations like PSD2 are both a consequence and catalyst of change in how financial service providers store, manage and use data. As banking services and products digitize, that means institutions have more data to handle – much, much more – impacting everything from compliance to customer relations.

Data 100

Data Management Analytics Compliance 100

PYMNTS

OCTOBER 14, 2020

But one thing they have been able to do is drink – and the data shows that they have been doing exactly that. But this year, business at DRINKS – which also operates B2B wine distribution for Kroger, QVC and other accounts – hit so hard in Q2 that the company had to cap its shipments to have any kind of shot at meeting demand. “By

Retail 141

Retail Case Study Apple Exercises 141

FICO

JUNE 21, 2022

Personalisation underpinned by applied intelligence and cloud-hosted platform technology offers a competitive advantage when it comes to winning customers. A similar number (25%) of well-established banks also expect to be fully reliant on deployment of data warehouses and analytics operations via cloud-hosted decision platforms.

Management 52

Management Customer Experience Regional Strategy 52

CB Insights

JANUARY 6, 2019

But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. Learn about the technologies, innovations, and strategies that retailers can leverage this holiday season. CVS — Digital Innovation Lab. Founded: 2015 .

Innovation 77

Innovation Retail Branding Technology 77

PYMNTS

NOVEMBER 19, 2019

Last week, Bottomline Technologies Vice President of Strategy and Product Bill Wardwell explained in an interview with PYMNTS how streamlined, digital accounts payable processes can have an impact on suppliers’ accounts receivable operations.

Cards 101

Cards Strategy Payments Technology 101

FICO

MARCH 28, 2023

While most marketers were comfortable using data and had access to a wide variety of data types, there was an interesting disconnect. Insights that help them put the financial best interest of individual customers first, at the center of operation-wide decisioning. Things like, gathering your customer data.

How To 52

How To Analytics Data Strategy 52

CB Insights

MAY 10, 2018

Before BCG and McKinsey and Bain, most business people dismissed “strategy” as something for generals and political campaigns. But just as their clients are always under threat from new players and technologies, consultants too are not immune to the forces of disruption. The four functions of consulting. ” —Michael Porter.

Strategy 78

Strategy Management Analytics Tools 78

FICO

JULY 11, 2022

Automated technology actually empowers the customer and eliminates the embarrassment most feel when speaking with a live agent during a collection attempt. Companies are embracing implementing a self-serve communication strategy. Introduce an Omnichannel Strategy. Lead with Personalization.

Strategy 52

Strategy Analytics Operations Digital Strategies 52