PYMNTS

OCTOBER 8, 2020

As cloud technologies emerge to help financial institutions (FIs) drive digital innovation, Finastra has introduced its Fusion Payments To Go offering for small and medium-sized banks. In addition, Monese adopted Thought Machine’s cloud banking platform. RootAnt Finishes Seed Round With $1.46M.

Innovation 301

Innovation Technology Fintech Payments 301

PYMNTS

DECEMBER 26, 2019

Part of that future seems likely to involve open-source software, and that’s why PYMNTS recently caught up with Arvind Swami, director of FSI for Asia-Pacific at Red Hat. The company made news over summer when IBM closed its $34 billion acquisition of the open-source software firm. It’s easy to consume, and highly usable.”.

Software 132

Software Payments ATM Course 132

FICO

JULY 19, 2022

Wolf, Goat and Cabbage: The Digital Customer Experience Riddle. Disjointed digital customer experiences are causing banking and insurance customers to flee in record numbers. What does this riddle have to do with digital customer and experience and the customer journey? Tue, 07/02/2019 - 02:45.

Customer Experience 52

Customer Experience Strategy Analytics Technology 52

Perficient

SEPTEMBER 29, 2022

Embedded finance is the “embedding” of payment or banking software into non-financial services companies’ operations. The Technology Behind Embedded Finance . APIs allow data among disparate software systems to be transferred back and forth and used across applications. . Interested in learning more?

Customer Experience 294

Customer Experience Software Cards Data 294

PYMNTS

JULY 12, 2019

35 B: Expected value of the global call center software market by 2025. Data: $775 M: Predicted losses due to account takeovers at call centers by 2020. 71 percent: Share of digital media consumers who planned to cancel their subscriptions within one year after just one month of service.

Customer Experience 190

Customer Experience Data Comparison Innovation 190

PYMNTS

OCTOBER 22, 2020

A major provider of financial technology to banks, Mitek Systems said its digital identity verification software will now incorporate near-field communication (NFC) technology as well. Mitek, a top developer of digital identity verification and mobile check deposit technology, announced on Thursday (Oct.

Technology 134

Technology Comparison Security Customer Experience 134

Abrigo

SEPTEMBER 9, 2019

The same is true of financial institutions when they consider technology investments to transform their lending and credit operations. Weaknesses of the current technology and processes are clear during peak operating loads, showing up as backlogs and longer waits for customer decisions. Book the right loans at the right price.

Technology 150

Technology Lending Software Customer Experience 150

Abrigo

SEPTEMBER 28, 2022

Construction loan administration Find out how today's technology has changed the shape of construction loan administration, creating a better customer experience and reducing risk. Technology can reduce both issues. Technology can reduce both issues. Construction loan management software.

Lending 195

Lending Software Customer Experience Management 195

PYMNTS

AUGUST 12, 2020

ShipStation , which works in eCommerce shipping, has collaborated with SAP to launch new enterprise resource planning (ERP) software, according to a press release. The software is designed for small- to medium-sized businesses (SMBs) in eCommerce.

Software 116

Software Customer Experience Analytics Resources 116

PYMNTS

JUNE 30, 2017

This week, Zebra Technologies launched its new MP7000 multi-plane 1D/2D imager scanner for merchants to help speed checkout processes. With this new offering, the company has integrated an intelligent illumination system that helps reduce used power and fewer parts to help enhance the consumer experience.

Technology 116

Technology Software Retail Customer Experience 116

Perficient

JANUARY 16, 2023

Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . The risk is that the software must be maintained going forward. . This approach will keep all incremental revenue with the firm while minimizing the risk of the software apps becoming stale. .

blockchain 275

blockchain Software Customer Experience Strategy 275

Perficient

FEBRUARY 11, 2021

Artificial intelligence (AI) has quickly become one of the industry’s biggest buzzwords, and many businesses are looking to utilize this technology to provide enhanced digital experiences. It continues to be adopted across various industry and technology verticals – including product information management (PIM).

Software 508

Software System Management Analytics 508

Perficient

JANUARY 5, 2021

Perficient’s AVPs represent a cross-section of the firm’s end-to-end digital consulting portfolio, and will provide leadership and strategy for areas including management consulting, cloud platform solutions and integration technologies, custom software development and mobile solutions, and optimized global delivery capabilities.

Leadership 531

Leadership Denver Charlotte Ohio 531

Gonzobanker

JANUARY 4, 2024

In 2024, Smarter Banks will go on offense and differentiate with the customer experience. When it comes to client experience in banking, the last three years have been a long, reactionary grind of responding to COVID, a white-hot labor market driving up turnover, and rapidly shifting competitive dynamics.

Customer Experience 134

Customer Experience Community Knowledge Base Tools 134

Perficient

AUGUST 1, 2022

This product represents Salesforce’s initial entry into blockchain technology. It is a component of the Commerce Cloud suite and allows customers to sell NFTs on the Salesforce Customer 360 Platform. Later this year, anticipated to be in October, Salesforce will make the product available to the public.

blockchain 294

blockchain Chicago Fraud Conference 294

PYMNTS

OCTOBER 5, 2020

The Carrboro, North Carolina-based chain has used its technology-first strategy to get, keep and grow its customer base – even while its stores were shut down early in the pandemic. Fleet Feet has come up with proprietary technology to address that. More than one million Fleet Feet customers have used the technology.

Technology 131

Technology Retail North Carolina National 131

PYMNTS

JANUARY 21, 2020

Quick-service restaurants (QSRs) are intensely competitive and have very little margin for error, causing many to employ technologies such as mobile apps and self-service kiosks. The company notably develops its own software for its mobile ordering app and kiosks — a task that can strain other firms. The work is critical, however.

Technology 130

Technology Massachusetts Mobile Boston 130

Bobsguide

FEBRUARY 22, 2022

This project has served as an impetus for us to address customer and employee frustration points, simplify and de-risk how we do business, and make us more agile in adapting to future digital technology, customer and regulatory expectations. The company generated consolidated revenues of US $17.58

Software 78

Software Wyoming Idaho Nevada 78

Abrigo

SEPTEMBER 11, 2023

DOWNLOAD Takeaway 1 With generative AI technology improving by the day, the question is not if the banking industry will utilize it, but when. Takeaway 2 AI can lead to more accurate and consistent outputs or predictions, better risk management, and improved customer experiences. So, what is generative AI?

Risk Management 195

Risk Management Data Technology Fintech 195

Abrigo

SEPTEMBER 28, 2022

Construction loan risk management software leverages technology and sound process management to pull construction lending away from its manual roots. Takeaway 2 Improve the customer experience with a better system and faster turn around times. Leveraging software to work smarter. Those days have passed.

Lending 195

Lending Software Risk Management Management 195

Bobsguide

JUNE 3, 2022

Ground-breaking WWS ATM Acquiring Software Wins ATMIA Peter Kulik Innovation Award. This ATMIA award recognises new technology breakthroughs that solve major ATM industry challenges such as improving ATM security or enhancing the customer experience of digital self-service banking.

ATM 148

ATM Innovation Florida Software 148

FICO

MAY 27, 2021

In other words, just as the vaccine provides guidelines for preventing or fighting off Covid-19, the software platform helps companies to anticipate needs and make the best decisions. The decision-making platform provides the directions companies need to react quickly and make the necessary choices to continue growing.

Customer Experience 52

Customer Experience Guidelines Operations Analysis 52

Perficient

APRIL 2, 2021

It involves using software to analyze both structured and unstructured data (i.e., Personalization of Customer Services. AI technologies, such as voice recognition and natural language processing (NLP), are being used to improve customer experience and to gain operational efficiencies. Credit Decisions.

Regulation 309

Regulation Industry Risk Management Analysis 309

Bobsguide

MARCH 19, 2017

Daragh OByrne, VP, Global Head of Marketing & Alliances, Nucleus Software. As one of the earliest adopters of information technology, financial institutions used to be at the forefront of technology waves, from mainframes to client server, from branches to ATMs, from passbooks to cards.

Customer Experience 79

Customer Experience ATM Software Cards 79

Perficient

JANUARY 27, 2021

Chris Bernard, VP of UX and Design, CDK Global is an executive focused on design, technology and strategy based in Chicago. Chris has 15+ years as a leader applying design thinking principles to organizational change, entrepreneurship, emerging technology, digital transformation, devices, software, and technical platforms.

Digital Strategies 443

Digital Strategies UX Strategy Chicago 443

Payments Dive

OCTOBER 12, 2017

Artificial intelligence (AI) is a hot topic, and companies everywhere are exploring how this technology can help to enhance the customer experience. The banking software company Auriga has published a whitepaper to explain what the financial industry needs to keep in mind when implementing AI-powered chat bots.

Customer Experience 171

Customer Experience Software Industry Technology 171

Bank Innovation

FEBRUARY 3, 2020

Smiley Technologies, a core banking provider focused on community banks, is trying to help its bank clients secure larger deposits by partnering with deposit technology company Reich & Tang.

Community Bank 221

Community Bank Community Software Technology 221

PYMNTS

JUNE 22, 2020

A 24-year veteran of the restaurant technology scene, Kabakoff is charged with leading Lunchbox’s efforts to expand the company’s presence and the adoption of its digital ordering platform by the industry. Her experience includes working with brands like Jamba Juice, ThinkFoodGroup and B.Good.

New York 326

New York Marketing Strategies Customer Experience Maine 326

Abrigo

FEBRUARY 23, 2022

Streamline with Software. According to the ABA report, smaller banks tend to lag in technology adoption for lending, which means they have tremendous opportunity to improve the efficiency and profitability of small business loans. I think everybody wants to bring in the loans more efficiently.” .

How To 195

How To Lending Software Survey 195

The Paypers

AUGUST 12, 2020

US-based Clarien Bank has selected Newgen Software as its technology partner to support omnichannel customer experience.

Software 31

Software Customer Experience US Technology 31

PYMNTS

MARCH 24, 2020

Not surprisingly, there’s been an evolution over the past several years as the roster of providers and technologies has changed. Embedded payments started as a complex addition to back-end software and required partnering with an acquirer. The payments are almost invisible to the end customer, he said. The Journey.

Innovation 141

Innovation Payments Software Customer Experience 141

Perficient

FEBRUARY 2, 2023

Vendor and payment companies alike are seeking and creating solutions to provide their customers with the most secure digital payment experiences possible. A biometric payment is a point-of-sale technology that authenticates payments by pairing a payment card with a physical identifier of the cardholder.

Industry 471

Industry Trends social media Payments 471

Perficient

JANUARY 31, 2022

However, as the Crypto.com experience highlights, the increasing pressure to bring products and services to market faster also requires a redoubled effort to ensure protecting customers and organizations from criminal activity is part of the plan. The Crypto.com hack exposes shortcomings of multi-factor authentication.

Security 294

Security Risk Management Knowledge Base Customer Experience 294

NCR

MARCH 2, 2016

For banks to deliver a truly personalized customer experience, they must first abandon their “inside-out” approach and gain a better understanding of how customers consume services and how to deliver across multiple platforms. As technology advances, so do customer expectations for a fast and seamless experience with their bank.

Customer Experience 40

Customer Experience Software System Industry 40

PYMNTS

JUNE 22, 2020

The rise of enterprise Software-as-a-Service has undoubtedly benefitted corporates large and small, transforming their back offices and lowering barriers to digital transformation. ” That’s resulted in a fractured customer relationship management strategy, he said.

Software 131

Software Customer Experience Management Tools 131

PYMNTS

OCTOBER 8, 2019

Customer experience and engagement platform Brightloom announced two new executive team hires in a press release on Tuesday (Oct. Ben Straley signs on as president and chief product officer, and Brian Zimmer joins as chief technology officer, the company said. “I

Software 100

Software Customer Experience Technology Capital 100

PYMNTS

SEPTEMBER 16, 2020

The technology challenge that confronts incumbent FIs is one where they must create a customer experience that is integrated across channels, which touches on everything from how the FI supports the customer, the data that is made accessible, and ultimately how that data is used (and even how banks personalize their services). “The

Digital Banking 294

Digital Banking Software System Meeting 294