PYMNTS

MARCH 11, 2020

Amid the seismic changes that have refashioned the payments landscape over the last few years — as large players get ever larger (such as the $22 billion Fiserv-First Data deal) — there is an opportunity for software-as-a-service (SaaS) companies and digital marketplaces to monetize payments. Consolidation Across Software.

Payments 132

Payments Software United States Branding 132

PYMNTS

APRIL 17, 2020

To seize the opportunity to boost revenues and loyalty during this time, QSR operators are shifting their focus to digitally upgrading the drive-thru as well as other modes of off-premise ordering, such as branded mobile apps and third-party delivery aggregators. The experience also enables customers to reorder by voice.

Customer Experience 167

Customer Experience Operations Technology Branding 167

PYMNTS

MARCH 24, 2020

Not surprisingly, there’s been an evolution over the past several years as the roster of providers and technologies has changed. Embedded payments started as a complex addition to back-end software and required partnering with an acquirer. The payments are almost invisible to the end customer, he said. The Journey.

Innovation 141

Innovation Payments Software Customer Experience 141

Gonzobanker

SEPTEMBER 4, 2018

Executives are quickly finding, however, that rather than gaining valuable efficiencies from their vendor partnerships, technology options represent a huge execution risk. In fact, leaders are faced with navigating a perfect storm of suboptimal technology choices. Take Cisco , the long-reigning market share leader.

Technology 117

Technology Resources Fraud Strategy 117

PYMNTS

SEPTEMBER 10, 2019

The acquisition will help Shopify boost the growth of its Shopify Fulfillment Network, the fulfillment network it launched in June to ensure timely deliveries, lower shipping costs, and provide superior customer experience for merchants and their customers.

System 128

System Software Branding Customer Experience 128

PYMNTS

FEBRUARY 7, 2019

Zoovu, a company that provides artificial intelligence (AI)-powered digital assistants in a software-as-a-service suite for brands, has raised $14 million in a series B financing round, according to reports. The startup, which is based in New York, aids brands in building and utilizing digital experiences to integrate into websites.

Branding 116

Branding New York Leadership Software 116

PYMNTS

JANUARY 9, 2019

million deal closed at the end of last year, and is the second transaction in two months for Paya, which said in November that it bought Stewardship Technology , a payments facilitator (payFAC) that serves nonprofits and faith-based organizations. Cohen told Webster that First Billing is “in the right spot with the right technology.”

Software 158

Software Ohio Strategy Technology 158

PYMNTS

JUNE 21, 2018

Source-to-pay solutions provider Zycus is teaming up with CRM software firm Salesforce to enhance its own digital transformation strategy, the companies announced Wednesday (June 20). Zycus said it will use Salesforce’s marketing automation solution Pardot to enhance customer engagement and acquisition in India.

Marketing Automation 123

Marketing Automation Customer Experience Marketing Software 123

PYMNTS

JANUARY 23, 2020

We’ll skip the obligatory “un-Happy Meal” joke, because that misstep for a fast food titan demonstrates the slings and arrows of quick-service restaurant (QSR) automation, its importance to customer experience, and how even the industry’s best can still get a major rollout wrong. million redemptions in the first 10 months.

Dallas 131

Dallas Customer Experience Boston Mobile 131

PYMNTS

DECEMBER 27, 2018

It has been a year of innovations for quick-service restaurants (QSRs), with chains rolling out new digital technologies to help diners order and pay for food without having to wait in line. These are just some examples of how restaurant technology innovations powered convenient restaurant experiences this year: Online Ordering Expansions.

Innovation 157

Innovation Branding Online Technology 157

PYMNTS

AUGUST 13, 2020

As Amazon, Target and Walmart hog the spotlight with a steady stream of newsworthy notices, grocery giant Kroger has been assiduously implementing, and benefiting from, a three-year-long digital transformation that has quietly made the brand into an eCommerce powerhouse. Finance reported earlier this year. “As

Online 196

Online Customer Experience Report Technology 196

Perficient

MAY 28, 2020

What makes me the most excited to come to work each day with the Pega Team was the curiosity of how best to implement within the guardrails provided by the Pega software. More on How We’re Working with Pega Technology: Cloud-based business solution streamlines user experience and reduces costs. Enjoy Autonomy and Flexibility.

Leadership 467

Leadership Groups DC Management 467

PYMNTS

DECEMBER 18, 2019

Dynamic Yield now enables more than 300 brands in six continents, spanning retail, gaming, finance, travel and publishing. Its technology helps companies build customer profiles, launch and optimize personalization campaigns and automate decision-making for customers. Bigger AI Role.

Retail 131

Retail Tools User Experience Technology 131

Cisco

NOVEMBER 15, 2022

The emergence of open banking has dramatically changed the way people and small businesses manage their money and interact with financial tools and brands. It is critical that a financial institution’s ecosystem supports its brand and products. It wasn’t just that Venmo happened but open banking for the digital ecosystem.

Innovation 160

Innovation Security Innovation Strategies Data 160

PYMNTS

MARCH 8, 2019

Both well-known and emerging brands are turning to mPOS solutions with the goal of delivering seamless, convenient customer experiences. It highlights different stakeholders’ contributions, including the institutions and technologies that come together to make mPOS solutions happen. Around the mPOS World.

Samsung 142

Samsung Survey Atlanta Mobile 142

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. But the keys to success go beyond technology.

Survey 150

Survey Customer Experience Payments Management 150

PYMNTS

MAY 30, 2018

The industry is booming, and consumers who shop for beauty products have no shortage of brand options in stores and online. There are traditional players, and now there are digital native brands and startups, so the cosmetics industry has become a very crowded industry,” he said. “So, Beauty Buyers Go Digital.

Data 110

Data Branding social media Online 110

PYMNTS

SEPTEMBER 8, 2016

Moxie Software , which provides online customer engagement for eCommerce, announced on Wednesday (Sept. 7) that Crate and Barrel is using the Moxie Concierge SaaS solution to improve customer experience, engagement and acquisition for mobile, tablet and desktop shoppers.

Mobile 100

Mobile Tools Customer Experience Branding 100

PYMNTS

NOVEMBER 14, 2018

But his properties will be similar to some higher-end hotels when it comes to linens, pillows and toiletries, which will be provided by an upscale brand. ( This drive for innovation extends to the company, which doesn’t run like a traditional hotel brand. With Life House, Zeidan said, “we own the entire experience.”.

Miami 115

Miami Branding Comparison Software 115

Cisco

APRIL 12, 2022

Branches are a valuable component of your brand, a physical and visible symbol of safety and security of your money. This strategy allows customers to go, see, touch, question and understand the products by speaking with representatives. This is where Cisco technology can help. Empower the branch.

America 109

America Customer Experience Operations Survey 109

PYMNTS

MAY 26, 2017

The data collected through these online communities gives brands the insights they need to make real-time decisions that serve the commerce king: the customer. According to Forrester, brands face a 50 percent higher revenue risk in 2017. According to Forrester, brands face a 50 percent higher revenue risk in 2017.

Branding 103

Branding Community Survey Data 103

PYMNTS

NOVEMBER 8, 2017

After running a three-store pilot approximately one year ago, home improvement and appliance chain Lowe’s has announced news it will partner with software-powered electronics retailer b8ta to launch its “Smart Home powered by b8ta” connected-home shopping experience.

Los Angeles 109

Los Angeles San Francisco Raleigh New York City 109

Abrigo

OCTOBER 20, 2020

Plan for new technology and innovations. Despite the challenges that stay-at-home orders and remote working have created, community financial institutions have demonstrated their ability to be nimble and accessible, providing critical services to their customers during this unprecedented and uncertain time.

Management 195

Management Lending Community Strategy 195

Banking 2020

FEBRUARY 1, 2016

While banking apps are still relatively novel and are seen as risky by some cautious consumers, the move to mobile banking is gaining momentum as people begin to understand the technology and security behind these apps. And once customers discover the ease and efficiency of mobile banking, it’s hard to go back to anything else.

Customer Experience 40

Customer Experience Online Mobile Digital Banking 40

PYMNTS

AUGUST 2, 2018

“Kroger Ship is our next step in creating a seamless experience that allows our customers to shop when and how they want,” Chief Digital Officer Yael Cosset said in an announcement. The Kroger tie-up is reportedly the first application and deployment of Nuro’s hardware and software.

Louisville 100

Louisville Nashville Houston Customer Experience 100

Accenture

MAY 22, 2019

Digital-only banks, fintechs and bigtechs have the right mix of entrepreneurial ingenuity and technology capability to make irreversible inroads into corporate banking—including corporate payments. Customer experience mastery is core to their business models. Legacy systems deliver two-dimensional customer experiences.

Payments 150

Payments Customer Experience Survey Capital 150

PYMNTS

JUNE 29, 2018

Yael Cosset, Kroger’s chief digital officer, said, “We are incredibly excited about the potential of our innovative partnership with Nuro to bring the future of grocery delivery to customers today. ” This is the first application and deployment of Nuro’s hardware and software.

Retail 108

Retail Customer Experience America Software 108

NCR

AUGUST 3, 2016

Fintechs target financial services that are low hanging fruit when it comes to using technology to deliver greater convenience and reduced fees. Uber’s role is very much like any bank in managing customer assets, risks or services but it cuts costs by being smarter at using technology to operate its service.

Technology 40

Technology Fintech blockchain Bitcoin 40

PYMNTS

AUGUST 18, 2016

That’s become pretty much gospel for brands, retailers and marketers alike. And one of the most valuable forms of data right now is behavioral data because it tells a retailer or brand where a customer or potential customer goes, does and spends their time and money on. Big Data is big business.

Data 100

Data Meeting Company San Francisco 100

Cisco

JUNE 14, 2021

Last year undoubtedly created challenges for businesses across all industries, forcing many to accelerate digital transformation initiatives in order to communicate with customers digitally at scale during a period of lockdowns and reduction in face-to-face interactions. Don’t make customers wait on hold. So, what’s the answer?

Policies 132

Policies Software Data System 132

PYMNTS

MARCH 22, 2019

Additionally, the online conveniences offered by digitally native brands may not translate as well to storefront expansions. We can put our brands where consumers need them most,” Smith said. “We Such setups often rely on AI-enabled visioning technology coupled with other systems like shelf-based weight sensors.

Retail 116

Retail Branding System Data 116

PYMNTS

MARCH 7, 2018

Thriving or just surviving in the omnichannel age means offering comprehensive in-store and online features that both engage customers and connect them with brands. So, our focus has been on delivering a customer experience that adds value.”. That’s how we built a lot of our services, and really our brand, online.”.

Online 100

Online Branding Retail Mobile 100

PYMNTS

FEBRUARY 4, 2019

They aim to help shoppers move seamlessly from browsing a merchant’s website to perusing the aisles of brick-and-mortar stores through shared carts and other digital payment experiences. In some cases, brands like Loblaw and Nike are letting shoppers use their mobile phones to pay for their purchases at their physical stores.

Innovation 126

Innovation Retail Mobile Massachusetts 126

PYMNTS

JUNE 14, 2018

But when it comes to payments technology, that can be easier said than done. While it was once a “necessary evil” that could be tacked on after all the other features had been built, today’s end users expect a seamless, built-in experience, not a redirect to a web-based payments process, Zimmerman said. 1: Look to the Cloud.

Payments 118

Payments Software Mobile Cards 118

Perficient

JANUARY 7, 2021

I recently interviewed Gary Johnson, a delivery director at Perficient who has worked with various automotive brands. They also found that the customer experience is often just as good, if not better. Cars are built with incredible technology that offers manufacturers a lot of customer intelligence data.

Marketing 309

Marketing Industry Mobile Massachusetts 309

PYMNTS

JANUARY 8, 2019

The talk came amid increasing attention from issuers about using automation and better software to reduce friction from cardholder onboarding , more focus on deploying real-time data to influence transactions, and to understand the contextual nature of consumer life so purchases can be made “in the moment.”

Cards 140

Cards Software Regional Data 140

PYMNTS

AUGUST 17, 2017

With each passing decade, the buying patterns of teens undoubtedly and unequivocally see a shift alongside the advances in technology. By having a holistic view and identifying the areas that need improvement, brands will be able to connect with consumers and remain part of their conversations, both online and offline,” Keller said.

Retail 127

Retail social media Online Mobile 127