PYMNTS

DECEMBER 26, 2019

One can almost feel it in the bones: the excitement to come in the world of payments in 2020, as innovation sparks new business models and disruption. Part of that future seems likely to involve open-source software, and that’s why PYMNTS recently caught up with Arvind Swami, director of FSI for Asia-Pacific at Red Hat. Other Factors.

Software 132

Software Payments ATM Course 132

PYMNTS

JULY 12, 2019

And, in retail, sellers of health and beauty products are very prepared to embrace innovation in comparison to healthcare service providers. percent: Portion of consumer services firms that consider innovation crucial to their survival. $35 35 B: Expected value of the global call center software market by 2025.

Customer Experience 190

Customer Experience Data Comparison Innovation 190

PYMNTS

MARCH 17, 2020

Simply put, the back-office systems are ill-equipped to handle the demands of technological innovation, especially as financial services cross channels. The Challenges Of Multi-Channel Payment Innovation. For many firms, with legacy infrastructure that has been in place for decades, scale becomes difficult.

Innovation 228

Innovation Payments System Security 228

PYMNTS

MARCH 24, 2020

Not surprisingly, there’s been an evolution over the past several years as the roster of providers and technologies has changed. Embedded payments started as a complex addition to back-end software and required partnering with an acquirer. The payments are almost invisible to the end customer, he said. The Journey.

Innovation 141

Innovation Payments Software Customer Experience 141

Perficient

JANUARY 5, 2021

Perficient’s AVPs represent a cross-section of the firm’s end-to-end digital consulting portfolio, and will provide leadership and strategy for areas including management consulting, cloud platform solutions and integration technologies, custom software development and mobile solutions, and optimized global delivery capabilities.

Leadership 531

Leadership Denver Charlotte Ohio 531

PYMNTS

AUGUST 12, 2020

ShipStation , which works in eCommerce shipping, has collaborated with SAP to launch new enterprise resource planning (ERP) software, according to a press release. The software is designed for small- to medium-sized businesses (SMBs) in eCommerce. The innovation will help companies scale their businesses better, the release stated.

Software 116

Software Customer Experience Analytics Resources 116

PYMNTS

OCTOBER 22, 2020

A major provider of financial technology to banks, Mitek Systems said its digital identity verification software will now incorporate near-field communication (NFC) technology as well. Mitek, a top developer of digital identity verification and mobile check deposit technology, announced on Thursday (Oct.

Technology 134

Technology Comparison Security Customer Experience 134

Perficient

AUGUST 1, 2022

This product represents Salesforce’s initial entry into blockchain technology. It is a component of the Commerce Cloud suite and allows customers to sell NFTs on the Salesforce Customer 360 Platform. Later this year, anticipated to be in October, Salesforce will make the product available to the public.

blockchain 294

blockchain Chicago Fraud Conference 294

Abrigo

SEPTEMBER 9, 2019

The same is true of financial institutions when they consider technology investments to transform their lending and credit operations. Weaknesses of the current technology and processes are clear during peak operating loads, showing up as backlogs and longer waits for customer decisions. Book the right loans at the right price.

Technology 150

Technology Lending Software Customer Experience 150

PYMNTS

JUNE 30, 2017

This week, Zebra Technologies launched its new MP7000 multi-plane 1D/2D imager scanner for merchants to help speed checkout processes. With this new offering, the company has integrated an intelligent illumination system that helps reduce used power and fewer parts to help enhance the consumer experience.

Technology 116

Technology Software Retail Customer Experience 116

Abrigo

SEPTEMBER 11, 2023

DOWNLOAD Takeaway 1 With generative AI technology improving by the day, the question is not if the banking industry will utilize it, but when. Takeaway 2 AI can lead to more accurate and consistent outputs or predictions, better risk management, and improved customer experiences. So, what is generative AI?

Risk Management 195

Risk Management Data Technology Fintech 195

PYMNTS

DECEMBER 9, 2019

Although the health, beauty and wellness services industries tend to get lumped together, a closer look at the demands across these segments reveals there is no such thing as a one-size-fits-all solution that Software-as-a-Service providers can offer. Expansion Through Technology. Take salons, for instance. The One-To-One Relationship.

Innovation 130

Innovation Payments Software Analytics 130

PYMNTS

JANUARY 21, 2020

Quick-service restaurants (QSRs) are intensely competitive and have very little margin for error, causing many to employ technologies such as mobile apps and self-service kiosks. Diners want such innovations, too, and are turning so sharply to mobile food orders that the global food delivery mobile app market could rise to $16.6

Technology 130

Technology Massachusetts Mobile Boston 130

PYMNTS

JULY 18, 2019

Depending on where you look, the chasm yawns wide when it comes to innovating with new technologies or features. In a PYMNTS interview with Karen Webster, Joe DeRosa, EVP of Global Sales at i2c , discussed the findings of the July 2019 Innovation Readiness Playbook , subtitled “Leveling the Playing Field for Different-Sized FIs.”

Innovation 155

Innovation Study Technology Millennials 155

Perficient

JANUARY 16, 2023

Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . The risk is that the software must be maintained going forward. . This approach will keep all incremental revenue with the firm while minimizing the risk of the software apps becoming stale. .

blockchain 275

blockchain Software Customer Experience Strategy 275

Perficient

FEBRUARY 11, 2021

Artificial intelligence (AI) has quickly become one of the industry’s biggest buzzwords, and many businesses are looking to utilize this technology to provide enhanced digital experiences. It continues to be adopted across various industry and technology verticals – including product information management (PIM).

Software 508

Software System Management Analytics 508

PYMNTS

DECEMBER 27, 2018

It has been a year of innovations for quick-service restaurants (QSRs), with chains rolling out new digital technologies to help diners order and pay for food without having to wait in line. Brands’ Pizza Hut unit announced that it would acquire online ordering software and service provider QuikOrder. percent — have that view.

Innovation 157

Innovation Branding Online Technology 157

Cisco

JANUARY 10, 2023

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.

Digital Strategies 174

Digital Strategies Strategy America Innovation 174

FICO

MAY 17, 2023

FICO is on a mission to unlock the potential of Applied Intelligence and create a connected end-to-end customer experience. In fact, we are so committed to this and believe in it so deeply that we have changed our mission Here it is: Applied Intelligence – powering your customer connections. Innovation is incredibly important.

Customer Experience 97

Customer Experience Innovation Trends Strategy 97

PYMNTS

MAY 29, 2019

According to the Making Instant Pay Global Playbook , public utility companies are innovating their payment methods to include online and mobile options to meet consumer demand and stay competitive. Broader customer bases and geographic expansion, however, are influencing how instant payments are being rolled out.

Innovation 145

Innovation Mobile Company Payments 145

PYMNTS

OCTOBER 5, 2020

The Carrboro, North Carolina-based chain has used its technology-first strategy to get, keep and grow its customer base – even while its stores were shut down early in the pandemic. Fleet Feet has come up with proprietary technology to address that. More than one million Fleet Feet customers have used the technology.

Technology 131

Technology Retail North Carolina National 131

PYMNTS

DECEMBER 28, 2020

Banks have been creating their own IT scripts and technology stacks for decades. Yet within the traditional FIs, it’s been important to push through the inertia that has tempered innovation. Drilling down a bit into those innovation efforts, he said, FinTechs and software companies, in general, are trying to become payment companies.

Payments 215

Payments Innovation Software Fintech 215

Perficient

FEBRUARY 2, 2023

Vendor and payment companies alike are seeking and creating solutions to provide their customers with the most secure digital payment experiences possible. A biometric payment is a point-of-sale technology that authenticates payments by pairing a payment card with a physical identifier of the cardholder.

Industry 471

Industry Trends social media Payments 471

FICO

MAY 27, 2021

In other words, just as the vaccine provides guidelines for preventing or fighting off Covid-19, the software platform helps companies to anticipate needs and make the best decisions. The decision-making platform provides the directions companies need to react quickly and make the necessary choices to continue growing. by Alexandre Graff.

Customer Experience 52

Customer Experience Guidelines Operations Analysis 52

Bobsguide

FEBRUARY 22, 2022

Through focused, innovative products, services, and a redefined operating model, BDB has been stimulating and driving entrepreneurial activity in the country. The bank was looking for a modern, digital banking solution that would help it transform customer engagement through the delivery of contextual experiences.

Innovation 78

Innovation Customer Experience Strategy Operations 78

Abrigo

FEBRUARY 3, 2020

Key Takeaways At many financial institutions, a substantial share of the IT budget is tied up in technology infrastructure and maintenance and cannot be used for new initiatives. Technology spending priorities. Dollars for innovation tied up in IT infrastructure. The trend away from on-premise technology.

Resources 150

Resources Security Customer Experience Fraud 150

Bank Innovation

FEBRUARY 3, 2020

Smiley Technologies, a core banking provider focused on community banks, is trying to help its bank clients secure larger deposits by partnering with deposit technology company Reich & Tang.

Community Bank 221

Community Bank Community Software Technology 221

PYMNTS

SEPTEMBER 16, 2020

The technology challenge that confronts incumbent FIs is one where they must create a customer experience that is integrated across channels, which touches on everything from how the FI supports the customer, the data that is made accessible, and ultimately how that data is used (and even how banks personalize their services). “The

Digital Banking 294

Digital Banking Software System Meeting 294

Accenture

JUNE 17, 2019

For banks to take full advantage of the opportunities brought by Open Banking—from monetizing data to banking-as-a-platform—to grow their business, they will need to embrace and infuse Open Banking technologies into their operations. To optimize and simplify their operations for agility to capture opportunities driven by market change.

Customer Experience 153

Customer Experience Operations System Software 153

PYMNTS

APRIL 30, 2019

Cross River Bank, a company that provides banking services for FinTechs, has partnered with payments processor and tech provider RS2 Software to provide an improved payment and digital banking experience for its customers, the companies announced.

Digital Banking 179

Digital Banking Payments Software Fintech 179

Bank Innovation

APRIL 29, 2020

In this monthly Q&A segment, Bank Innovation features executives and industry thought leaders who highlight technology and innovation trends in financial services, and explores strategy and best practices in leading financial institutions. As Alan Chabot steps into to his new role as TD Wealth’s head of U.S.

US 259

US Innovation Trends Strategy 259

PYMNTS

APRIL 17, 2020

Such investments in digital technology are expected to increase return on investment (ROI) and improve the overall customer experience. The experience also enables customers to reorder by voice. Other players in the space are rolling out innovations to support restaurants’ efforts to improve customers’ experiences.

Customer Experience 167

Customer Experience Operations Technology Branding 167

PYMNTS

JANUARY 14, 2020

Contactless mobile payments pioneer Mobeewave and digital customer experience platform Incentivio have teamed up on a multichannel, all-in-one, contactless digital-ordering platform for restaurant customers, according to a press release. The new platform removes the need for dongles, cables and card readers.

Payments 131

Payments Customer Experience New York America 131

Abrigo

JUNE 14, 2017

For some financial institutions, partnering with software providers has helped them maintain a competitive advantage. Technology partners offer much more than just software to banks; a fintech partnership provides delivery channels, convenience, corporate governance , advisory services, and industry data.

Fintech 170

Fintech Software Lending Millennials 170

Gonzobanker

SEPTEMBER 4, 2018

Executives are quickly finding, however, that rather than gaining valuable efficiencies from their vendor partnerships, technology options represent a huge execution risk. In fact, leaders are faced with navigating a perfect storm of suboptimal technology choices. Third, bank and CU contact centers are small fish in very big ponds.

Technology 117

Technology Resources Fraud Strategy 117

PYMNTS

FEBRUARY 4, 2019

For retailers that struggle to maintain a seamless experience through multiple channels, solution providers are rolling out new tools such as software development kits (SDKs). Customers bag their purchases at a checkout station, and a receipt is available through the app or via email. From Dollar General to Roche Bros.

Innovation 126

Innovation Retail Mobile Massachusetts 126

PYMNTS

MARCH 18, 2016

” Innovation Project 2016 — where hundreds of leaders across the payments, commerce, tech and security ecosystems joined together under one roof with one mission: navigating the balance between the leading and the bleeding edge. Especially when your talking innovations in payments. So, how did Day 2 end up?

Innovation 100

Innovation Security Industry blockchain 100