Perficient

JANUARY 31, 2022

One area mentioned by the company as an issue was a gap in its multi-factor authentication (MFA) system. The company did not specify whether hackers intercepted one-time passwords, whether Crypto.com’s system allowed transactions to go through without the passwords, or whether something else occurred.

Security 294

Security Risk Management Knowledge Base Customer Experience 294

Perficient

FEBRUARY 29, 2024

Through the analysis of diverse data sets, automation of loan processing, and consideration of varied factors, financial institutions are not only increasing customer satisfaction and reducing operational costs but also fostering resilience in the face of evolving economic landscapes.

Trends 221

Trends Industry Analytics Compliance 221

PYMNTS

JANUARY 27, 2021

Banks’ use of such innovations is predicted to expand, too, with 60 percent of FIs saying they aim to gain customers and improve customer experiences using digital channels. Lackluster customer onboarding authentication is one of the weakest points in most banks’ anti-fraud security systems.

Security 213

Security Innovation Fraud Study 213

Abrigo

JANUARY 17, 2023

Automating SMB and commercial lending elevates your customer's experience From making it easier to apply to speeding up loan closings, automation can helps make business lending customers and staff happier. The customer portal for requesting financials and tax returns. This has several bonuses.

Lending 195

Lending System Customer Experience Case Study 195

Insights on Business

MAY 22, 2019

Legacy systems were designed to see and stop easily recognizable, repetitive fraud patterns, however modern “anytime, anywhere” banking on mobile devices has made fraud detection much more challenging. Protecting customers and the customer experience. million customers are enjoying heightened security.

Customer Experience 87

Customer Experience Payments Fraud Security 87

Perficient

FEBRUARY 2, 2023

Security/Biometric Payments With the widespread popularity of digital payments continuing to grow, security remains at the forefront of concern for payment companies and their vendor partners. To use this offering, cardholders enrolled a fingerprint to have securely stored on their card.

Industry 471

Industry Trends social media Payments 471

PYMNTS

JUNE 8, 2020

It’s happening in the B2B space as well, and not a moment too soon, as many B2B systems are in definite need of an upgrade — and could learn a thing or two from the consumer side. Cloud platforms are also helping firms secure APIs with built-in capabilities that apply security policies through nonintrusive policy enforcement.

Security 130

Security Policies Fraud System 130

BankInovation

SEPTEMBER 28, 2020

‘Simple and secure’ has never been more important to a positive customer experience than right now, amid COVID-19 customer service call volume spikes and uncertain business fluctuations.

Security 98

Security Payments Customer Experience System 98

BankInovation

SEPTEMBER 28, 2020

‘Simple and secure’ has never been more important to a positive customer experience than right now, amid COVID-19 customer service call volume spikes and uncertain business fluctuations.

Security 98

Security Payments Customer Experience System 98

PYMNTS

JANUARY 22, 2021

As with any payment method, fraud attacks and human errors can upend customer experiences unless companies have strong security strategies in place. Alvarez explained in a recent PYMNTS interview how effectively securing real-time transactions requires thorough contingency planning and advanced customer verification methods. “We

Security 141

Security Fraud Tools Customer Experience 141

PYMNTS

DECEMBER 10, 2019

PSCU’s Lumin Digital has converted over 10,000 Mutual Security Credit Union digital users to a cloud-based platform, Lumin Digital said in a press release on Tuesday (Dec. Lumin Digital’s cloud-based digital banking platform was built using modern, market-leading technology and offers “a tightly integrated and customized experience.”

Security 130

Security Illinois User Experience Digital Banking 130

PYMNTS

MAY 29, 2018

software company Verint Systems, Inc. NSO makes cybersurveillance products, including Pegasus spyware, and sells them primarily to government security agencies. At the time, an NSO spokesman said that NSO doesn’t operate its systems and requires customers to use them lawfully “for the prevention and investigation of crimes.”.

Groups 164

Groups System San Francisco Software 164

BankInovation

NOVEMBER 10, 2020

Regions Bank is overhauling its consumer lending system to keep its competitive edge. “We of that, meaning completely net-new consumer lending omnichannel-enabled customer experience for our secured and unsecured lending,” […].

Regional 75

Regional Lending System Customer Experience 75

PYMNTS

JUNE 5, 2020

Partnering with FinTechs that have lax security creates very real issues: Criminals could abuse open banking-powered payment apps to launder money, for example, or take over accounts and steal victims’ funds. Doing so may require tapping into various data sources and integrating with data repositories to gain customer insights. “If

Security 174

Security Fintech Data Fraud 174

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 72

Customer Experience Retail San Diego Study 72

Perficient

OCTOBER 5, 2023

They aimed to merge financial and healthcare services sites for a seamless customer experience. By implementing Acquia and adhering to security measures, UMB streamlined processes. Overcoming department-specific needs, they utilized the US Web Design System and Acquia tools. Strict industry regulations posed a challenge.

User Experience 221

User Experience Regional America Tools 221

PYMNTS

OCTOBER 7, 2020

whose offerings help cloud-based software systems verify the identity of users, have teamed up on Salesforce's Work.com offering. “As The companies said the integration also will make it easier for Salesforce subscribers to give employees and vendors access to multiple systems that previously were not seamlessly integrated.

Tools 273

Tools System Security Customer Experience 273

Bank Innovation

OCTOBER 11, 2017

EXCLUSIVE— It’s no secret that banks don’t move all that fast when it comes to new innovations, but most are starting to match fintechs at the customer experience level, according to Verizon, which provides software and internet connectivity to much of the industry.

Fintech 389

Fintech Customer Experience Software Innovation 389

PYMNTS

MARCH 28, 2018

Compromise Security For Customer Experience. The evolution of the internet means customers are more demanding, and less patient, Lee said. Customers demand instant gratification and ease — thank you, Amazon, for delivering that customer experience,” he said. “As

Security 110

Security Strategy Fraud Customer Experience 110

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

JULY 1, 2020

Tokens are incredibly powerful tools to secure data and safely transport it from one point to another. He said tokens are capable of providing a wide world of possibilities beyond their traditional use as just security tools. He also said that what consumers want most keenly in the post-pandemic world is to feel safe and secure.

Customer Experience 250

Customer Experience Security Tools Cards 250

PYMNTS

AUGUST 1, 2019

Box-of-the-month services constantly struggle to secure their payment processes and remain a step ahead of bad actors. KiwiCo , a monthly science, technology, engineering, and math (STEM) subscription box for children, is improving its security practices by partnering with third-party providers.

Security 108

Security Cards Fraud Survey 108

Perficient

JULY 12, 2022

Your brand is the beacon of authenticity for a personal experience. In the financial services industry, security, stability, and protection are foundational brand values from which to deliver customer experiences. Elements of Delivering a Personalized Experience. What does your brand portray to the market?

Industry 294

Industry Branding Customer Experience Marketing Automation 294

PYMNTS

APRIL 13, 2017

“We try to stay on top of the latest technologies and provide the best customer care experience that we can for our users and give them a strong personal experience, so that we can set ourselves apart from the larger providers,” Elaine McGuffin, director of call center telephony at WideOpenWest, told PYMNTS.

Meeting 101

Meeting Compliance Security System 101

Insights on Business

MAY 1, 2018

While the advances in Payments processing are clear, there still remains a number of areas where further education is necessary, additional trust and security is required, and advances made in payments technology are still needed. How can a bank modernize securely while lowering costs? Enter, the Payments Canada Summit. Biometrics.

System 126

System Payments blockchain Fraud 126

PYMNTS

FEBRUARY 20, 2020

Consumers have somewhat of a fickle relationship with security when it comes to transactions. Most report that they want security, and they are sincere in their reporting. This isn’t so much of a security gap as a convenience gap. The Three Main Challenges . The fraud mindset is simple, he noted.

Mobile 201

Mobile Fraud Security Customer Experience 201

PYMNTS

MARCH 17, 2020

To stay competitive, especially with digital startups unencumbered by legacy systems, traditional financial institutions (FIs) need to deliver seamless customer services to individual consumers and enterprise customers alike. You don’t want to break your back-end systems,” Caldeira told PYMNTS.

Innovation 228

Innovation Payments System Security 228

Bobsguide

APRIL 29, 2022

based core systems with minimum integration effort. In this first of many planned releases, financial institutions simply visit marketplace.nxtsoft.com, select the core system they are utilizing and view a list of Fintech solutions to which NXTsoft has pre-built lifecycle connectivity.

Denver 148

Denver Atlanta Fintech United States 148

PYMNTS

NOVEMBER 21, 2018

That means thwarting fraudsters who call in, masquerading as legitimate customers, or who hack into a cell center, as well as blocking any dishonest agents within the center from stealing customer information.

Trends 190

Trends Fraud Customer Experience System 190

Banking 2020

APRIL 28, 2015

This digital experience is vital, as it determines whether they should stay or move to different banks for better service. At this juncture, customer experience is primarily decided by speed, anytime-anywhere-any device banking, security and simple intuitive clicks. He is a PMP and Certified Process Professional.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40

Bobsguide

MAY 11, 2022

ERI, provider of the leading technology platform, the OLYMPIC Banking System, digitising front-to-back financial services processes, and Unblu, the leading conversational platform for financial services today announced a strategic partnership to integrate Unblu’s solutions with ERI’s OLYMPIC Banking System software package.

System 113

System Video Security Customer Experience 113

Insights on Business

JULY 23, 2018

That said, there are two points where they seem to agree: 72 percent expect more emphasis on customer experiences than on products over the next few years. Quest for secure digital platforms. Call us at 1-866-883-8901 | Priority code: IBM Systems. Aspirationals” have even further to travel.

Innovation 96

Innovation Security Case Study Strategy 96

PYMNTS

JUNE 15, 2017

Security isn’t just about catching the bad guys as they run away with store merchandise. And as part of a network, they can be a key piece in the preventative puzzle, triggering other elements of the security suite to activate. All of those data points can be used to improve the customer experience for the good guys.

Fraud 101

Fraud Security Video Retail 101

PYMNTS

DECEMBER 26, 2019

Red Hat, which launched in 1993, specializes in Linux operating systems — an alternative to Microsoft’s proprietary software. The heart of the embrace and appeal of open-source technology is the need for speed, and to evolve use cases for end users (consumers and enterprises) in a more robust and secure fashion. Security Concerns.

Software 132

Software Payments ATM Course 132

PYMNTS

OCTOBER 22, 2020

A major provider of financial technology to banks, Mitek Systems said its digital identity verification software will now incorporate near-field communication (NFC) technology as well. 22) that it will be incorporating NFC capabilities, which increase the speed and security of transactions, into its “identify verification workflow.”.

Technology 134

Technology Comparison Security Customer Experience 134

PYMNTS

MARCH 20, 2020

Advances in cybercrime mean merchants often have issues combatting the attacks executed against them, especially if they are relying on legacy systems to do so. Manual processes will thus no longer make the preventive system cut. Balancing seamless-but-fraud-free user experiences requires careful effort, however.

Industry 225

Industry Fraud social media Security 225

Perficient

SEPTEMBER 29, 2020

Health systems are stuck with cost structures that are in many ways out of their hands. Health systems that build ease into their programs address the fact that healthcare is immensely confusing. Building ease in a health system requires things like: Personas and journey maps. It’s the Google experience. Why is that?

social media 294

social media System Retail Online 294