PYMNTS

MARCH 17, 2020

To stay competitive, especially with digital startups unencumbered by legacy systems, traditional financial institutions (FIs) need to deliver seamless customer services to individual consumers and enterprise customers alike. You don’t want to break your back-end systems,” Caldeira told PYMNTS.

Innovation 228

Innovation Payments System Security 228

Bobsguide

JUNE 3, 2022

Ground-breaking WWS ATM Acquiring Software Wins ATMIA Peter Kulik Innovation Award. The annual Peter Kulik Innovation Award celebrates innovations in the global ATM industry. ” The post AURIGA HONOURED WITH PRESTIGIOUS GLOBAL ATM INNOVATION AWARD appeared first on Bobsguide.

ATM 148

ATM Innovation Florida Software 148

Perficient

FEBRUARY 29, 2024

Through the analysis of diverse data sets, automation of loan processing, and consideration of varied factors, financial institutions are not only increasing customer satisfaction and reducing operational costs but also fostering resilience in the face of evolving economic landscapes.

Trends 221

Trends Industry Analytics Compliance 221

PYMNTS

NOVEMBER 10, 2020

Phixius provides interoperability between various participants connecting to the platform, enabling better security in moving data as opposed to storing it in a central repository like the cloud. According to Throckmorton, Phixius fixes issues with the old system by using congruent regulations and leveraging blockchain technology.

Security 181

Security Fraud Customer Experience blockchain 181

Perficient

FEBRUARY 2, 2023

Security/Biometric Payments With the widespread popularity of digital payments continuing to grow, security remains at the forefront of concern for payment companies and their vendor partners. To use this offering, cardholders enrolled a fingerprint to have securely stored on their card.

Industry 471

Industry Trends social media Payments 471

Insights on Business

JULY 23, 2018

CxOs are somewhat divided about whether the innovation focus will be on new or established markets. Previously, they thought open innovation would predominate, but now a growing number of these executives anticipate more internal-driven innovation. Quest for secure digital platforms.

Innovation 96

Innovation Security Case Study Strategy 96

Bank Innovation

OCTOBER 11, 2017

EXCLUSIVE— It’s no secret that banks don’t move all that fast when it comes to new innovations, but most are starting to match fintechs at the customer experience level, according to Verizon, which provides software and internet connectivity to much of the industry.

Fintech 389

Fintech Customer Experience Software Innovation 389

PYMNTS

OCTOBER 8, 2020

Mobile ordering services, advanced drive-thrus and customer safety and security are the top customer priorities for restaurants amid the pandemic. Chipotle is meanwhile fast-tracking its new “ Chipotlane ” concept, which entails customers ordering on their phones and picking up their meals at drive-thru lanes.

Innovation 141

Innovation Fraud Mobile Security 141

PYMNTS

APRIL 1, 2019

In some ways, the average credit union customer is very much like the average customer of any financial institution. At the end of the day, he noted, trust is the critical element at credit unions, and the main differentiator between credit union customers and other banking customers. Tapping Into Trust. For example, 49.1

Innovation 141

Innovation Fintech Fraud Security 141

Insights on Business

MAY 22, 2019

Legacy systems were designed to see and stop easily recognizable, repetitive fraud patterns, however modern “anytime, anywhere” banking on mobile devices has made fraud detection much more challenging. Protecting customers and the customer experience. million customers are enjoying heightened security.

Customer Experience 87

Customer Experience Payments Fraud Security 87

PYMNTS

JANUARY 22, 2021

As with any payment method, fraud attacks and human errors can upend customer experiences unless companies have strong security strategies in place. Alvarez explained in a recent PYMNTS interview how effectively securing real-time transactions requires thorough contingency planning and advanced customer verification methods. “We

Security 141

Security Fraud Tools Customer Experience 141

PYMNTS

JULY 16, 2019

Silicon Valley’s Ondot Systems has developed a new cloud service for debit and credit card issuers that offers a great user experience while also being fast, easy and accessible, Ondot said in a press release. A key concern we hear about from customers is security and compliance,” Narayan said.

Innovation 128

Innovation Compliance User Experience Cards 128

PYMNTS

JULY 18, 2019

Depending on where you look, the chasm yawns wide when it comes to innovating with new technologies or features. In a PYMNTS interview with Karen Webster, Joe DeRosa, EVP of Global Sales at i2c , discussed the findings of the July 2019 Innovation Readiness Playbook , subtitled “Leveling the Playing Field for Different-Sized FIs.”

Innovation 155

Innovation Study Technology Millennials 155

PYMNTS

JULY 5, 2017

Innovation is both genesis and lifeblood for companies, especially within the payments space. PYMNTS: How would you define Applause’s approach to innovation? PYMNTS: How would you define Applause’s approach to innovation? Our approach to innovation is two-fold. First and foremost, we’re focused on the needs of customers.

Innovation 121

Innovation Customer Experience Mobile Security 121

FICO

APRIL 9, 2019

Along with this comes expectations of better experiences, on-demand access and deeper insights. The good news is that consumer-permissioned data is providing the industry a platform for further innovation. This is a seismic shift in the system. Key to consumers and financial services providers alike is data security.

Security 66

Security Innovation Data Customer Experience 66

Perficient

SEPTEMBER 15, 2020

Savvy healthcare innovators leverage the power of consumerization by first observing what works in domains outside of their own, and then adapting those successes to address their own challenges. What might you learn from studying emerging innovations used by virtual personal trainers, e-learning platforms, or even credit card companies?

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

JUNE 15, 2017

There’s no disputing that the pace of innovation in consumer payments over the last several years has been quick and its reach broad. There’s been an abundance of innovation in where consumers shop, what they use to pay when they buy and the devices they use to enable those payments.

Innovation 161

Innovation Payments Cards Customer Experience 161

PYMNTS

JANUARY 24, 2018

Or, in a more long-winded fashion, that nimbleness which brings together new and existing rails, melding legacy systems with new layers of functionality. Working with the reach and scope that Vocalink provides enables banks to gain customers and reduce costs. Call it agility.

Innovation 139

Innovation Payments Operations Marketing 139

PYMNTS

DECEMBER 26, 2019

One can almost feel it in the bones: the excitement to come in the world of payments in 2020, as innovation sparks new business models and disruption. Red Hat, which launched in 1993, specializes in Linux operating systems — an alternative to Microsoft’s proprietary software. Security Concerns.

Software 132

Software Payments ATM Course 132

Cisco

NOVEMBER 15, 2022

Open banking allows third-party financial services companies to access consumer banking, transaction, and other financial data via the secure use of APIs. It is about opening up information to spur innovation of third-party providers to build new, added-value offerings. In the U.S. Cisco in the evolving ecosystem.

Innovation 160

Innovation Security Innovation Strategies Data 160

Bobsguide

FEBRUARY 22, 2022

Through focused, innovative products, services, and a redefined operating model, BDB has been stimulating and driving entrepreneurial activity in the country. The bank was looking for a modern, digital banking solution that would help it transform customer engagement through the delivery of contextual experiences.

Innovation 78

Innovation Customer Experience Strategy Operations 78

PYMNTS

JULY 1, 2020

Tokens are incredibly powerful tools to secure data and safely transport it from one point to another. He said tokens are capable of providing a wide world of possibilities beyond their traditional use as just security tools. He also said that what consumers want most keenly in the post-pandemic world is to feel safe and secure.

Customer Experience 250

Customer Experience Security Tools Cards 250

Perficient

JULY 11, 2022

I used Afterpay for the shoe purchase because it allowed me to not take as big of a hit to my bank account at a time when I had more expenses than usual occur all at once so that I could feel more financially secure as I awaited my next paycheck. And, I didn’t have to pay interest, so I’d say Afterpay worked out for me well in this instance.

Fintech 474

Fintech Trends South Dakota Apple 474

Insights on Business

MAY 1, 2018

As the banking Payments ecosystem in Canada continues to expand, IBM is looking forward participating in the upcoming Payments Canada Summit , held in Toronto on May 9-11 with industry leaders, innovators and challengers. How can a bank modernize securely while lowering costs? Enter, the Payments Canada Summit. Topics include: AI.

System 126

System Payments blockchain Fraud 126

PYMNTS

MAY 10, 2019

Among the highest ideals for digital payments – driving innovation in transactions and customer experience – is, of course, the concept of seamlessness. That implies an ease of use while giving up nothing when it comes to security. Quick, Secure Validation. New NACHA Rule. How much effort will that require, then?

Payments 178

Payments Fraud Security Customer Experience 178

Abrigo

FEBRUARY 3, 2020

Financial institutions generally are moving away from self-managed, on-premise technology and are finding hosted solutions that provide the security and scalability they need. Creating more efficient operations and improving customer experiences are the goals driving technology strategies and investments at many U.S.

Resources 150

Resources Security Customer Experience Fraud 150

PYMNTS

JANUARY 25, 2021

Volvo Financial Services (VFS), the captive financing arm of Volvo Group, has announced that Payer will help it optimize payments and improve the customer experience for auto service and repairs, a press release says. Their engines offer safe ways to travel and our engines offer secure payments for B2B.

Customer Experience 216

Customer Experience Payments Community Technology 216

PYMNTS

APRIL 30, 2019

Cross River Bank, a company that provides banking services for FinTechs, has partnered with payments processor and tech provider RS2 Software to provide an improved payment and digital banking experience for its customers, the companies announced. RS2 builds payment solutions for upwards of 14 million merchants.

Digital Banking 179

Digital Banking Payments Software Fintech 179

PYMNTS

SEPTEMBER 16, 2020

The technology challenge that confronts incumbent FIs is one where they must create a customer experience that is integrated across channels, which touches on everything from how the FI supports the customer, the data that is made accessible, and ultimately how that data is used (and even how banks personalize their services).

Digital Banking 294

Digital Banking Software System Meeting 294

Insights on Business

JANUARY 4, 2018

If a bank is operating a system in the cloud, it can integrate services more rapidly and knit together a variety of unique services for the customer, whether it created those itself, procured them from a fintech, or got them from somewhere else. The importance of the customer experience can’t be overstated.

Customer Experience 156

Customer Experience Innovation Fintech System 156

PYMNTS

FEBRUARY 4, 2019

And retailers are integrating new POS solutions into their brick-and-mortar stores: Toshiba Global Commerce Solutions recently announced that its TCx 300 system would arrive in all of Roche Bros.’ To begin the process, the retailer was said to bring 100 POS systems and accompanying TCx displays into seven of its stores.

Innovation 126

Innovation Retail Mobile Massachusetts 126

PYMNTS

DECEMBER 12, 2019

The partnership will combine Yooz’s paperless accounts payable technology with the Microsoft Azure cloud system to help companies automate their accounting processes and increase efficiency. “By Whatever their size, our ambition is to provide them with solutions that are ever more innovative and effective on a daily basis.

Compliance 150

Compliance Customer Experience Maine Security 150

PYMNTS

DECEMBER 14, 2018

Banks and businesses handling personal information face a delicate balancing act as global systems embrace smarter payments. They must deliver services that customers and clients demand while securing their personal data. More Data, More Innovation. Some of the benefits can be seen in the U.K. billion payments by 2026.

Payments 180

Payments Regulation Data Security 180

PYMNTS

OCTOBER 22, 2020

A major provider of financial technology to banks, Mitek Systems said its digital identity verification software will now incorporate near-field communication (NFC) technology as well. 22) that it will be incorporating NFC capabilities, which increase the speed and security of transactions, into its “identify verification workflow.”.

Technology 134

Technology Comparison Security Customer Experience 134

PYMNTS

AUGUST 17, 2017

Looking back over a five-year time frame, with an eye on innovation that has enabled all of the above top-down momentum in payments, the executive said the most important events have included a real “difference between infrastructure changes and what the customer might see.”. A lot of companies do that, but we don’t.” ”

Innovation 103

Innovation Payments Bitcoin Samsung 103

PYMNTS

JULY 24, 2019

According to a recent survey , 90 percent of businesses now expect real-time payments – but, as with many innovations, there is a gap between expectations and reality. FinTechs have been partnering with banks to drive innovation and increase usage of real-time B2B payments. Security as an Added Benefit. The Role of APIs .

Payments 167

Payments Survey Community Bank Fraud 167

PYMNTS

JULY 29, 2020

When one stops to consider how fast merchants pivoted to offer their consumers digitally-enriched shopping journeys and how many things customers can do now that they couldn’t as recently as January, it’s pretty staggering. Securing A Tempting Target Field. First, find a way to invisibly let the best customers through with no friction.

Fraud 216

Fraud Branding Customer Experience Security 216