PYMNTS

NOVEMBER 17, 2020

The number of real-time payments has risen dramatically in recent years, and APP fraud has grown alongside it. Bad actors typically perpetrate APP fraud in several ways. APP Fraud Ramps Up. Instances of APP fraud around the globe have continued to rise as real-time payment rails extend their reach.

Fraud 223

Fraud Payments Survey Security 223

PYMNTS

JULY 29, 2020

When one stops to consider how fast merchants pivoted to offer their consumers digitally-enriched shopping journeys and how many things customers can do now that they couldn’t as recently as January, it’s pretty staggering. But he added that fighting fraud isn’t about building the highest possible wall.

Fraud 216

Fraud Branding Customer Experience Security 216

PYMNTS

FEBRUARY 18, 2020

Banks are increasingly embracing new channels to offer seamless omnichannel services to their customers, but doing so often creates silos that handle large amounts of collected data. Omnichannel Fraud Protection. Banks Bet On Digital Banking . consumers now use mobile banking. Tracking The Payment Journey .

Fraud 131

Fraud Customer Experience Compliance Survey 131

Abrigo

MARCH 4, 2022

Synthetic ID fraud is growing quickly and hurts FIs and customers Knowing the schemes associated with synthetic identity fraud and how criminals avoid detection can help minimize losses. Takeaway 1 Synthetic identity fraud is a growing form of identity theft in which an individual is impersonated by using stolen information.

Fraud 195

Fraud Cards Software Trends 195

PYMNTS

SEPTEMBER 22, 2020

The growth in digital transactions is also spurring a boost in friendly fraud, which occurs when legitimate customers either knowingly or unwittingly claim that they did not make legitimate purchases and seek reimbursement for them. It also analyzes how focusing on the customer experience can help prevent such fraud in the first place.

Fraud 255

Fraud Mobile Tools Study 255

Insights on Business

MAY 22, 2019

Bank of New Zealand (BNZ), one of the leading banks in ANZ, announced late last year that they have selected IBM Safer Payments to deliver cross-channel fraud protection to its customers. The multi-million-dollar deal supports BNZ’s efforts to provide frictionless and safer payments experience to their customers.

Customer Experience 87

Customer Experience Payments Fraud Security 87

PYMNTS

JANUARY 22, 2021

As with any payment method, fraud attacks and human errors can upend customer experiences unless companies have strong security strategies in place. That made it essential for Westlake to ensure that it had all of its security measures in place to block fraudsters. You can’t put a stop payment [like] on a check.

Security 141

Security Fraud Tools Customer Experience 141

PYMNTS

MAY 20, 2020

False positives are the bane of fraud fighters everywhere, as they penalize legitimate customers due to the behavior of bad actors illicitly armed with credentials, card numbers and accounts. Turning away a good order is so damaging,” Rich Stupp y, chief customer experience officer at Kount, told PYMNTS.

Fraud 130

Fraud Mobile System Data 130

PYMNTS

NOVEMBER 21, 2018

The rate of contact center fraud has skyrocketed recently, growing by 350 percent during the past four years. That means thwarting fraudsters who call in, masquerading as legitimate customers, or who hack into a cell center, as well as blocking any dishonest agents within the center from stealing customer information.

Trends 190

Trends Fraud Customer Experience System 190

PYMNTS

JUNE 8, 2020

It’s happening in the B2B space as well, and not a moment too soon, as many B2B systems are in definite need of an upgrade — and could learn a thing or two from the consumer side. Growth] in API usage has resulted in B2B transactions’ unparalleled acceleration, but banks must still contend with fraud threats,’ the Tracker states.

Security 130

Security Policies Fraud System 130

PYMNTS

JULY 25, 2017

As such, it would be logical to utilize machine learning to help tackle one of the largest threats to the eCommerce shopping world – online retail sales fraud. In 2016, online financial fraud hit 15.4 Several companies have popped up over the last few years with the specific purpose of combatting online fraud.

Fraud 196

Fraud Online Retail Maine 196

PYMNTS

JULY 15, 2020

Another involves heightened fraud vectors swimming like sharks around digital-first first-timers. On the upside, however, is the return of restaurant dining, many cool new takes on it, and the ways that financial institutions (FIs) and FinTechs are partnering to make dining yummy and secure. Defending Trust.

Fraud 150

Fraud Mobile Customer Experience Online 150

PYMNTS

JUNE 13, 2019

If it seems like cases of fraud and hacking are always in the news, that’s because new incidents pop up practically every day. According to the new Digital Fraud Tracker , total losses due to fraud equaled $4.2 According to the new Digital Fraud Tracker , total losses due to fraud equaled $4.2

Fraud 110

Fraud Security Retail Tools 110

PYMNTS

MARCH 25, 2020

It is known that negative friction is bad, ruining customer experiences and leading to abandoned carts and all manner of dissatisfaction. Merchants in this category seem to be putting positive friction to use,” according to the March 2020 Merchant Fraud Decisioning Playbook , produced by PYMNTS and sponsored by Simility.

Fraud 100

Fraud Customer Experience Analytics Tools 100

PYMNTS

JUNE 5, 2020

FIs must be careful not to lower their fraud-fighting standards in their pursuit of open banking and be selective about the entities they allow in. The need to secure open banking has only grown as financial criminals have stepped up to exploit disruptions caused by the COVID-19 pandemic, he added. How To Quickly Fight KYC Fraud.

Security 174

Security Fintech Data Fraud 174

PYMNTS

MARCH 20, 2020

Fraud attacks’ frequency and complexity will likely continue to rise despite merchants’ best efforts to prevent them. Advances in cybercrime mean merchants often have issues combatting the attacks executed against them, especially if they are relying on legacy systems to do so. The Latest Fraud Decisioning Developments.

Industry 225

Industry Fraud social media Security 225

PYMNTS

JUNE 15, 2017

Security isn’t just about catching the bad guys as they run away with store merchandise. And as part of a network, they can be a key piece in the preventative puzzle, triggering other elements of the security suite to activate. All of those data points can be used to improve the customer experience for the good guys.

Fraud 101

Fraud Security Video Retail 101

PYMNTS

OCTOBER 6, 2020

Now these services are about safety and security, with features like curbside pickup and contactless drop-off, [and they’re now] a basic part of business operations,” Tim Ridgely , head of order and delivery at Paytronix, told PYMNTS. Before March, restaurants provided order and delivery services as something extra, more of a convenience.

Fraud 195

Fraud Data Mobile Cards 195

PYMNTS

AUGUST 19, 2019

According to the Restaurant Readiness Index , 80 percent of QSR managers and customers reported positive experiences with loyalty programs. Rewards and loyalty programs also make attractive targets for fraud. One of its moves in an attempt to win back customers was the launching of Chipotle Rewards in May. Chipotle .

Mobile 159

Mobile Fraud Security Data 159

FICO

MAY 10, 2023

Orchestration enables banks to execute processes related to customer experience and fraud prevention. As customer journeys and fraud management processes become more integrated and digitized, the outcomes from their automated decisions can influence other decisions made along the chain.

Fraud 52

Fraud Management Customer Experience Analysis 52

PYMNTS

FEBRUARY 20, 2020

Consumers have somewhat of a fickle relationship with security when it comes to transactions. Most report that they want security, and they are sincere in their reporting. This isn’t so much of a security gap as a convenience gap. The Three Main Challenges .

Mobile 201

Mobile Fraud Security Customer Experience 201

PYMNTS

MARCH 28, 2018

billion due to fraud in 2016, and a significant portion of that stems from chargeback fraud. According to LexisNexis , chargeback fraud accounts for 28 percent of all fraud that occurs at an eCommerce company, tied for first place with “ friendly fraud.” Compromise Security For Customer Experience.

Security 110

Security Strategy Fraud Customer Experience 110

PYMNTS

NOVEMBER 8, 2019

Customers who do not feel they can safely transact on such platforms are highly unlikely to return to them, putting tremendous pressure on merchants to provide experiences that are both seamless and secure. The challenge is doubled for two-sided marketplaces that connect customers and service providers.

Fraud 101

Fraud User Experience Customer Experience Tools 101

Insights on Business

NOVEMBER 26, 2019

Fraud prevention is about who you can trust. For financial institutions, it’s about understanding the relative risk of a customer, a merchant and/or a transaction, as well as hundreds of different factors including location, amount, device, etc. But in the latter case, there is an erosion of trust as well.

Fraud 91

Fraud Payments Innovation Customer Experience 91

Insights on Business

NOVEMBER 26, 2019

Fraud prevention is about who you can trust. For financial institutions, it’s about understanding the relative risk of a customer, a merchant and/or a transaction, as well as hundreds of different factors including location, amount, device, etc. But in the latter case, there is an erosion of trust as well.

Fraud 91

Fraud Payments Innovation Customer Experience 91

PYMNTS

JANUARY 9, 2019

Stopping fraudsters can feel a bit like playing Whac-A-Mole for luxury retailers who want to protect customers and data, and no one wants to be the next retailer to experience a data breach or high-volume fraud attack. How Omnichannel Is Changing The Way Luxury Retailers Respond To Fraud.

Fraud 109

Fraud Retail Security Online 109

FICO

NOVEMBER 16, 2022

Enterprise Fraud Solution Buyers Want More Agility, More Data. Our recent global survey reveals the investment priorities and functionality requirements for enterprise-level fraud solution buyers. We asked about priorities, plans and requirements for enterprise fraud prevention and detection solutions , and the results are fascinating.

Fraud 52

Fraud Data Survey Regional 52

FICO

SEPTEMBER 8, 2022

Payments Fraud in Asia Post Pandemic. Why consumers are moving to banks with the best fraud and scam prevention. Senior Consultant, Fraud and Financial Crime. The growth of real-time payments and fraud in Asia. The appeal of these banking innovations has also made it a honeypot for fraud. Saxon Shirley.

Fraud 52

Fraud Payments Survey Security 52

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 72

Customer Experience Retail San Diego Study 72

Banking Exchange

JUNE 7, 2019

Advances in digital identity authentication are providing a better customer experience while shrinking the window for losses Technology Retail Banking Tech Management Mobile Online Cards Security Checks/Remote Deposit Capture Core Systems Cyberfraud/ID Theft Risk Management Customers Financial Research Feature Financial Trends Feature3.

Fraud 107

Fraud Risk Management Customer Experience Trends 107

PYMNTS

APRIL 9, 2020

Building a secure customer journey is always a bit of a balancing act. It has to be secure first and foremost, particularly when payments data is on the line. The battlegrounds for preventing fraud, he noted, are shifting — which means firms need to be able to shift with and ahead of the fraudsters.

Online 236

Online Fraud Security Branding 236

PYMNTS

JUNE 2, 2020

The world of payments processing will be a very different place by the end of 2020 than it was at the beginning — one where securing transactions will take on a new priority for merchants and consumers alike. Firms like Braintree, Chase, Moneris and BlueSnap are already leveraging Kount’s fraud prevention tools. card transactions.

Compliance 137

Compliance Fraud Security Regulation 137

PYMNTS

JULY 1, 2020

Tokens are incredibly powerful tools to secure data and safely transport it from one point to another. He said tokens are capable of providing a wide world of possibilities beyond their traditional use as just security tools. He also said that what consumers want most keenly in the post-pandemic world is to feel safe and secure.

Customer Experience 250

Customer Experience Security Tools Cards 250

PYMNTS

SEPTEMBER 14, 2016

ACI Worldwide advises that, as the world moves toward immediate payment ecosystems, a holistic view of the transaction, with layered controls from origination to the application of real-time rules, is the only way to push the pedal to the metal on faster payments and put the brakes on fraud. million in 2007 to £52.5

Fraud 100

Fraud Payments Customer Experience Exercises 100

FICO

MAY 27, 2022

Fraud at the point of application has long been an issue for lenders. We have seen insurance, utilities and mobile phone contracts all targeted by application fraud. A significant proportion were (and still are) willing to switch companies for a better digital experience. Fraud, however, is evolving quickly.

Fraud 52

Fraud Customer Experience Data Examples 52

PYMNTS

JUNE 22, 2017

Fighting fraud is a lot harder online, and a lot harder for merchants and consumers, as card-not-present transactions become the preferred method of malfeasance. In one recent announcement, payments provider TSYS and real-time learning technology platform Featurespace said they were joining forces to offer fraud prevention tools.

Fraud 162

Fraud Tools Cards Online 162

PYMNTS

AUGUST 1, 2019

Such boxes represent a small segment of the broader subscription market, but they face the same challenges, including fraud attempts like card-and-wallet tests and account takeovers (ATOs). Box-of-the-month services constantly struggle to secure their payment processes and remain a step ahead of bad actors.

Security 108

Security Cards Fraud Survey 108