Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers.

Customer Experience 71

Customer Experience Retail San Diego Study 71

PYMNTS

OCTOBER 20, 2016

19) released a report, dubbed “Millennial Study: Privacy vs. Customer Experience,” which charts the digital consumer preferences and behaviors of millennials in seven global markets — the U.S., The study also identified U.S. LexisNexis Risk Solutions on Wednesday (Oct. For example, some companies in the U.S.

Millennials 100

Millennials Study Data Customer Experience 100

PYMNTS

JUNE 8, 2020

PYMNTS’ June 2020 B2B API Tracker® done in collaboration with Red Hat , observes that recent rapid adoption trends for APIs among banks and financial institutions (FIs) indicate a wolf at the door (Big Tech, challengers), but more so, the realization that customer experience (CX) is the new currency. Cloud Havens and Changing Keys.

Security 130

Security Policies Fraud System 130

PYMNTS

OCTOBER 15, 2018

Recent reports indicate an uptick in fraudsters targeting large FIs, and headlines surrounding security breaches and cyberattacks fill the news on a near-daily basis. Visa and Mastercard designed the 3DS protocols and provide them under the names Verified by Visa and Mastercard Secure Code. s upgrades, however. For example, 3DS 2.0

Fraud 165

Fraud Security Mobile User Experience 165

PYMNTS

SEPTEMBER 29, 2020

The release said doing so is a way to both clear up confusion for customers and also to allow brands a way to establish more presence. A study commissioned by Ethoca showed that 96 percent of U.S. By enriching transaction details, merchants can alleviate friendly fraud, reduce chargebacks and improve the customer experience.”.

Online 243

Online Guidelines Study Fraud 243

PYMNTS

MARCH 13, 2019

Additionally, as many as 46 percent expect to see better customer experiences. And it is customer experience that has spurred 56 percent of companies to embrace open banking , with 53 percent citing the need to be innovative and competitive across financial services.

Study 155

Study Customer Experience Fintech Survey 155

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers.

Customer Experience 48

Customer Experience Retail San Diego Study 48

Abrigo

JANUARY 17, 2023

Automating SMB and commercial lending elevates your customer's experience From making it easier to apply to speeding up loan closings, automation can helps make business lending customers and staff happier. The customer portal for requesting financials and tax returns. Download case study. This has several bonuses.

Lending 195

Lending System Customer Experience Case Study 195

PYMNTS

AUGUST 5, 2020

Fraudsters looking for their own enrichment are also populating these platforms, however, making it imperative that both consumers and the companies providing these digital bowling, poker or roleplaying games take security seriously. Around The Digital Identity Ecosystem. Deep Dive: Guarding Gaming Platforms Against Online Fraud.

Online 278

Online Report Fraud Mobile 278

Perficient

AUGUST 9, 2022

The financial services industry has made major strides in amping up its overall customer experience game; however, there is still a deficit in the personalization and accessibility of products and services for many Americans. Interested in discussing how you can improve your financial institution’s customer experience?

Community 275

Community Customer Experience ATM Examples 275

PYMNTS

OCTOBER 16, 2020

Going straight to the heart of the matter, PYMNTS’ October Digital Identity Tracker® , done in collaboration with Jumio , states that “consumers’ growing digital habits are prompting many digital identity solution providers to view verification as part of the consumer engagement process as well as a means to ensure security and privacy.”.

Security 189

Security Knowledge Base Customer Experience Retail 189

Perficient

JANUARY 20, 2021

Data ethics, data privacy and data security [29:33]. Healthcare Data-driven solution case studies [31:43]. New interoperability mandates for FHIR standards [25:06]. Data accessibility, transparency and portability creating consumer choice [26:55]. Advice to executives as they prepare for a post-COVID world [33:58].

Data 508

Data Case Study Analytics Apple 508

Insights on Business

JULY 23, 2018

That said, there are two points where they seem to agree: 72 percent expect more emphasis on customer experiences than on products over the next few years. Quest for secure digital platforms. For more analysis of the IBM IBV’s C-Suite study, check out our previous “Disrupting the disruptors: Are incumbents winning the battle?”

Innovation 96

Innovation Security Case Study Strategy 96

Perficient

APRIL 14, 2022

Applying data to consumer interactions and leveraging it for predictive and prescriptive relationship strategies creates the information required to invoke real-time interactions such as suggestions for the next best actions based on knowledge of a customer and their goals. . Understanding Our People .

Strategy 332

Strategy Tools Industry Customer Experience 332

Perficient

SEPTEMBER 15, 2020

What might you learn from studying emerging innovations used by virtual personal trainers, e-learning platforms, or even credit card companies? And consider this as well: if you enable a “consumerized” interaction at a specific point in a patient/member experience, what insights can you gain for other points along their journey?

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

FEBRUARY 28, 2020

Mobile order-ahead is one humongous case study in adaptation, and the February 2020 Mobile Order-Ahead Tracker ® shows how some of the most delectable brands in food have been successful at it. MOA has several, as we discover in a study jointly done by identity verification firms Kount and Javelin Research. Cooking Up a Good Program.

Mobile 130

Mobile Case Study Customer Experience Study 130

PYMNTS

OCTOBER 8, 2020

Mobile ordering services, advanced drive-thrus and customer safety and security are the top customer priorities for restaurants amid the pandemic. Chipotle is meanwhile fast-tracking its new “ Chipotlane ” concept, which entails customers ordering on their phones and picking up their meals at drive-thru lanes.

Innovation 141

Innovation Fraud Mobile Security 141

PYMNTS

OCTOBER 13, 2020

A recent study of North American and European consumers found that 92 percent expect their digital transactions to be safe, streamlined and convenient, for example. AI-powered digital solutions provider Jumio recently unveiled a platform solution intended to help eTailers with such security work.

Report 174

Report Fraud Tools Security 174

PYMNTS

DECEMBER 30, 2020

The American Bankers Association found that 82 percent of consumers favored banking digitally over visiting brick-and-mortar locations, even before the pandemic began, and a separate study found that 88 percent of credit unions surveyed in early 2020 planned to invest more in such technologies than they had during the previous year.

Trends 137

Trends Innovation Study Technology 137

PYMNTS

SEPTEMBER 22, 2020

One recent study estimated that roughly 44 million Americans would tap food delivery apps by the end of this year, up from 38 million in 2019, and another survey predicted that the number of smartphone delivery app users will climb 25.2 It also analyzes how focusing on the customer experience can help prevent such fraud in the first place.

Fraud 255

Fraud Mobile Tools Study 255

PYMNTS

SEPTEMBER 15, 2020

They must reassure customers they are safe from viral contagion in sharing economy spaces while ensuring their personal data is secure from rising incidents of fraud. Payments providers are seeking more secure and compliant ways of onboarding and authenticating customers to help deter online fraud.

Report 206

Report Los Angeles Fraud Utah 206

PYMNTS

SEPTEMBER 12, 2016

A study by Dotcom Distribution, a logistics and fulfillment firm, found that close to 90 percent of online shoppers consider delivery times central to their decision to shop with an eCommerce brand in the future. Fulfillment and a coveted unboxing experience is a huge part of that.”. Those consumers sure are demanding.

Branding 100

Branding Security Survey Retail 100

South State Correspondent

MAY 13, 2024

The ISO 20022 standard, which will be the global standard for payments, securities, collateral, and trade finance, will increase payment accuracy and delivery while reducing fraud. Banks with open banking ambitions should adopt this language standard to increase interoperability, efficiency, security, and customer experience.

Conference 195

Conference Payments Fraud Data 195

PYMNTS

JANUARY 13, 2021

Retailers are devoting as much as 10 percent of their annual budgets to fraud prevention, as customers who have been scammed while patronizing a given store are far less likely to make a return visit. This includes 79 percent of seniors and 70 percent of 18- to 24-year-olds, but many customers are not taking the next necessary steps.

Fraud 189

Fraud Analytics Data Retail 189

PYMNTS

AUGUST 11, 2020

These customers want to be able to complete their transactions as quickly as possible, meaning the onboarding process must be swift and seamless to ensure they do not abandon it for faster competitors. This will give them more time and flexibility, according to the FI.

Report 247

Report Guam Hawaii Security 247

NCR

SEPTEMBER 14, 2016

Deloittes showed US banks shutting 1500 branches in 2014, and this is a growing trend, however Cap Gemini 2015 & McKinsey’s 2014 research shows that the branch experience remains the most crucial method to succeeding at profitable sales and relationship building, across all demographics, and all products.

Customer Experience 40

Customer Experience Strategy Training Operations 40

Cisco

FEBRUARY 8, 2021

You can find the full study here – but below are three takeaways for midsize financial services companies. Legacy hardware poses security threats and can slow operations. Security is spurring a move to SaaS and cloud solutions. When we go a layer deeper, we learn that security is an underlying factor in this shift to SaaS.

Study 125

Study Security Operations Meeting 125

PYMNTS

NOVEMBER 2, 2020

In years to come, it’ll be hard to find anything as studied and surveyed as COVID-19’s effects on commerce. Thirty-eight percent of consumers who shopped for retail products during the period of study, some 46 million Americans, did that shopping from home, more than twice that of those who did so in 2019.

Study 205

Study Cards Payments Innovation 205

PYMNTS

JULY 1, 2020

Banks are spending approximately 15 percent of their yearly operating budgets on technology upgrades, according to one study, and there has been an increase in partnerships between third-party cloud technology providers and global FIs eager to enhance their online platforms.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

DECEMBER 27, 2018

As seen in 2018 , new questions emerged over small businesses’ trust in open banking, corporate awareness of what it means, and how financial institutions will continue to manage security of the data as it moves between systems. The top trends in the payments industry all have customer experience as the biggest driver for payments.

Customer Experience 191

Customer Experience Survey Trends Data 191

Perficient

MAY 17, 2022

And if all this wasn’t enough to keep a credit risk manager from sleeping well at night, consider this: A recent Consumer Reports study found that auto loan portfolios may be riskier than previously thought. Empathy helps lenders provide an experience where borrowers feel respected, understood, and supported. What can a Lender do?

Strategy 294

Strategy Customer Experience Study Technology 294

PYMNTS

SEPTEMBER 17, 2019

A 5G network could markedly improve mobile banking apps’ speed, security and ease of use. This is the premise of PYMNTS’ new report, Consumer-Centric Authentication Study: Transforming the Consumer’s Digital Banking Experience, with a focus on preferences for authentication controls when banking via mobile.

Mobile 187

Mobile Millennials Study Digital Banking 187

PYMNTS

JUNE 17, 2019

Visa is presently the only card brand providing a multiple sensory experience as part of their transactions mechanics. “As Giving greater dimensionality to our brand and letting our customers see, hear or feel Visa when they pay is an essential ingredient.”.

Branding 116

Branding Customer Experience Regional America 116

PYMNTS

MARCH 3, 2020

Mobile and online banking’s prevalence has reduced physical branches’ importance, but these brick-and-mortar establishments are still vital to customers’ financial lives. A recent study found that 75 percent of this generation’s members visit financial institutions (FIs) at least once per month.

ATM 151

ATM Fraud Study Regional 151

PYMNTS

DECEMBER 21, 2020

Rich Stuppy, chief customer experience officer at Kount, told PYMNTS that his company’s platform is armed to repel this new wave of digital dining devils. Kount Control applies protection, policy customization and reporting to give restaurants [a] complete [safeguard against] account takeover,” he said.

Mobile 151

Mobile Fraud Policies Study 151

PYMNTS

JUNE 17, 2020

“Both of these channels are thus perfect targets for fraud, with cybercriminals posing as restaurants on social media and attempting to scam customers of their personal data, and fake reviews driving customers away from restaurants.”. Securing Social for the MOA Future. A Fraudster’s Feast.

Tools 141

Tools social media Fraud Mobile 141

PYMNTS

JANUARY 29, 2019

Sift ‘s report, “Digital Trust & Safety: Aligning Security and Growth Strategies,” showed that while 69 percent of businesses are spending more money on fraud prevention tools, many are wasting those funds on status quo methods. The study’s findings have suggested that the solution to this change is with the C-Suite.

Fraud 109

Fraud Tools Customer Experience Study 109