PYMNTS

MAY 20, 2020

False positives are the bane of fraud fighters everywhere, as they penalize legitimate customers due to the behavior of bad actors illicitly armed with credentials, card numbers and accounts. Turning away a good order is so damaging,” Rich Stupp y, chief customer experience officer at Kount, told PYMNTS.

Fraud 130

Fraud Mobile System Data 130

PYMNTS

SEPTEMBER 29, 2020

Mastercard, through its collaborative fraud and dispute resolution technology Ethoca , will now offer a new version of online statements with added logos and clear business names for each transaction. The release said doing so is a way to both clear up confusion for customers and also to allow brands a way to establish more presence.

Online 243

Online Guidelines Study Fraud 243

PYMNTS

AUGUST 5, 2020

Fraudsters looking for their own enrichment are also populating these platforms, however, making it imperative that both consumers and the companies providing these digital bowling, poker or roleplaying games take security seriously. Deep Dive: Guarding Gaming Platforms Against Online Fraud. Around The Digital Identity Ecosystem.

Online 278

Online Report Fraud Mobile 278

PYMNTS

JUNE 13, 2019

If it seems like cases of fraud and hacking are always in the news, that’s because new incidents pop up practically every day. According to the new Digital Fraud Tracker , total losses due to fraud equaled $4.2 According to the new Digital Fraud Tracker , total losses due to fraud equaled $4.2

Fraud 110

Fraud Security Retail Tools 110

PYMNTS

JANUARY 29, 2019

A new report has revealed a “critical disconnect” between fraud prevention and business growth. Despite the fact that 77 percent of companies said delivering a frictionless customer experience is a top business priority, 58 percent noted that existing fraud prevention programs are creating friction or blocking good users.

Fraud 109

Fraud Tools Customer Experience Study 109

PYMNTS

JUNE 8, 2020

PYMNTS’ June 2020 B2B API Tracker® done in collaboration with Red Hat , observes that recent rapid adoption trends for APIs among banks and financial institutions (FIs) indicate a wolf at the door (Big Tech, challengers), but more so, the realization that customer experience (CX) is the new currency. Cloud Havens and Changing Keys.

Security 130

Security Policies Fraud System 130

PYMNTS

OCTOBER 20, 2016

19) released a report, dubbed “Millennial Study: Privacy vs. Customer Experience,” which charts the digital consumer preferences and behaviors of millennials in seven global markets — the U.S., The study also identified U.S. LexisNexis Risk Solutions on Wednesday (Oct. For example, some companies in the U.S.

Millennials 100

Millennials Study Data Customer Experience 100

PYMNTS

OCTOBER 6, 2020

A fact of our new reality that has snapped sharply into focus over the last half year as restaurants of all sizes and descriptions have had to rapidly reset their operations for a world where restaurants were first closed down entirely and, even when they reopened, customers have remained reticent about dining out. Fraudster In Many Forms .

Fraud 195

Fraud Data Mobile Cards 195

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers.

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

OCTOBER 13, 2020

A recent study of North American and European consumers found that 92 percent expect their digital transactions to be safe, streamlined and convenient, for example. Merchants must be on the lookout for a variety of criminal activities, and credit card fraud is an increasingly important one.

Report 174

Report Fraud Tools Security 174

FICO

NOVEMBER 16, 2022

Enterprise Fraud Solution Buyers Want More Agility, More Data. Our recent global survey reveals the investment priorities and functionality requirements for enterprise-level fraud solution buyers. We asked about priorities, plans and requirements for enterprise fraud prevention and detection solutions , and the results are fascinating.

Fraud 52

Fraud Data Survey Regional 52

FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Our survey found that good fraud protection is paramount for customers - even though they themselves may exaggerate income or claims. A report released by the FTC in February 2022 indicates a 71% increase in fraud in 2021, which cost consumers roughly $5.8

Survey 52

Survey Fraud Digital Banking social media 52

PYMNTS

SEPTEMBER 15, 2020

They must reassure customers they are safe from viral contagion in sharing economy spaces while ensuring their personal data is secure from rising incidents of fraud. Payments providers are seeking more secure and compliant ways of onboarding and authenticating customers to help deter online fraud.

Report 206

Report Los Angeles Fraud Utah 206

PYMNTS

DECEMBER 21, 2020

These growing revenue streams carry their own risks, however, not the least of which is their propensity to be targeted by fraud.”. Fraud is of course a problem in the MOA ecosystem, and the latest Mobile Order-Ahead Tracker® contains prescriptive ideas for dealing with bad actors while serving good food.

Mobile 151

Mobile Fraud Policies Study 151

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers.

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

OCTOBER 8, 2020

Mobile ordering services, advanced drive-thrus and customer safety and security are the top customer priorities for restaurants amid the pandemic. Safety and Security. Customers’ top priority regarding restaurants is their own safety, however. Mobile Ordering.

Innovation 141

Innovation Fraud Mobile Security 141

PYMNTS

MARCH 3, 2020

Mobile and online banking’s prevalence has reduced physical branches’ importance, but these brick-and-mortar establishments are still vital to customers’ financial lives. A recent study found that 75 percent of this generation’s members visit financial institutions (FIs) at least once per month. Digital-First Banking’s Advantages.

ATM 151

ATM Fraud Study Regional 151

PYMNTS

JUNE 17, 2020

Both of these channels are thus perfect targets for fraud, with cybercriminals posing as restaurants on social media and attempting to scam customers of their personal data, and fake reviews driving customers away from restaurants.”. Securing Social for the MOA Future. A Fraudster’s Feast.

Tools 141

Tools social media Fraud Mobile 141

PYMNTS

APRIL 15, 2020

People want more information about their purchases, according to a recent Aite Group study commissioned by Ethoca. Ethoca’s digital receipts solution enables Microsoft and other businesses to provide this purchase information to their customers via the mobile app for the bank that issued the card. and globally. .

Fraud 167

Fraud Cards Tools Online 167

FICO

MAY 19, 2020

History tells us that things like natural disasters, times of economic instability, and fears of recession or unemployment provide the perfect environment for increased fraud and financial crime. So, I thought I would outline my top 5 fraud manager considerations during COVID-19. Examples include fake emails from CDC, WHO, and FEMA.

Fraud 52

Fraud Management Handbook Cards 52

PYMNTS

AUGUST 11, 2020

These customers want to be able to complete their transactions as quickly as possible, meaning the onboarding process must be swift and seamless to ensure they do not abandon it for faster competitors. This will give them more time and flexibility, according to the FI.

Report 247

Report Guam Hawaii Security 247

PYMNTS

SEPTEMBER 17, 2019

A 5G network could markedly improve mobile banking apps’ speed, security and ease of use. This is the premise of PYMNTS’ new report, Consumer-Centric Authentication Study: Transforming the Consumer’s Digital Banking Experience, with a focus on preferences for authentication controls when banking via mobile.

Mobile 187

Mobile Millennials Study Digital Banking 187

PYMNTS

AUGUST 23, 2019

These marketplaces also need to make sure that payments, however quick, remain safe and secure as fraudsters continue to hammer at the gates. The Playbook also examines the increasing threat of fraud as more marketplaces deal with data breaches and their aftermath. To learn more, visit the Playbook’s feature story.

Millennials 165

Millennials Trends Meeting social media 165

Independent Banker

DECEMBER 31, 2022

“You can ramp up a revenue source that you’ve not had in the past and offset some of the losses in revenue that we’ve experienced or may experience. Create frictionless customer experiences. A recent Salesforce study indicates that 88% of customers say the experience a company provides is as important as its product or services.

Trends 140

Trends Payments Community Bank Texas 140

NCR

SEPTEMBER 7, 2016

Fraud continues to be a significant challenge for the financial services industry. New studies have highlighted the challenges that financial institutions (FIs) continue to face when combating fraudulent behavior. The organization claimed fraud has risen 71 per cent over the last decade. What can FIs do to prevent fraud? .

Fraud 40

Fraud Cards Study Software 40

PYMNTS

APRIL 7, 2016

The new push notification functionality enables payment providers to effectively engage their cardholders with relevant and up-to-date account information strengthening the overall customer experience.”. TSYS Alerts for Fraud also sends alerts about potentially fraudulent transactions and unauthorized usage.

Risk Management 100

Risk Management Study Fraud Survey 100

PYMNTS

DECEMBER 28, 2018

It may come as no surprise to readers that, when asked about what influences the use of one payment method over another, credit union (CU) customers said it comes down to convenience and security. I don’t want to experience any friction, but I want full security,” he said. Making Security Stronger And More Subtle.

Fraud 131

Fraud Mobile Security Cards 131

PYMNTS

NOVEMBER 8, 2019

The real authentication struggle lies with the region’s payment service providers (PSPs), however, which must craft solutions that both comply with the standard and ensure end customers’ experiences remain convenient, quick and satisfying. They must also grapple with a general lack of awareness among both merchants and customers.

Compliance 101

Compliance Online Fraud Regulation 101

Cisco

APRIL 7, 2019

Consumers crave a customized experience. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. Cyber security is more than just “top of mind.” What we’re reading on Cyber Security: 1.

Trends 64

Trends Cyber Security Big Data Analytics 64

PYMNTS

DECEMBER 24, 2020

“Thirty-eight percent of consumers who shopped for groceries during the time which our study was conducted, accounting for more than 42 million Americans, are now shopping for groceries from home — more than three times as many who did this time a year ago,” the study noted. Shake Shack Head of Digital Experiences Steph So.

Study 206

Study Industry United States Innovation 206

PYMNTS

OCTOBER 21, 2020

This year has been even worse on the fraud front,” we learn from the new PYMNTS Preventing Financial Crimes Playbook , done in collaboration with NICE Actimize , “as financial crime stresses FIs that are already confronting the pandemic, economic struggles and an unpredictable political climate. It’s a major focus of players in the space.

Fraud 140

Fraud Security Mobile Tools 140

PYMNTS

AUGUST 8, 2019

Verifying Digital Identity In The Sharing Economy Report , based on a survey of American sharing economy participants, in the rush to onboard new users, making the customer experience more simple could be making security more vulnerable. In order to grow, users need to feel secure about the people they do business with.

Security 108

Security Survey Customer Experience System 108

Cisco

APRIL 7, 2019

Consumers crave a customized experience. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. Cyber security is more than just “top of mind.” What we’re reading on Cyber Security: 1.

Trends 48

Trends Cyber Security Big Data Analytics 48

PYMNTS

SEPTEMBER 26, 2016

The driving force behind the growth in non-cash payments, according to Capgemini, is due in part to strong economic growth in key developing countries, as well as increased security measures and government initiatives to engender electronic payments in certain markets. The mini-bonds are for private company shares.

Report 100

Report Payments blockchain Security 100

Cisco

MAY 25, 2021

Financial Services Bank, Insurance & Wealth industry participants are actively addressing how to balance and deliver a safe return to work, with the right mix between a Secure Remote Workforce and Trusted Workplace to ensure business resiliency for all types of work, independent of work locations.

Strategy 71

Strategy Mobile Study System 71

William Mills

FEBRUARY 7, 2017

Key trends in this year’s report include the continued evolution of payments technology, increased adoption of self-service and innovative branch automation technology, and further enhancements to mobile banking – all converging as part of an overlying strategy to improve the customer experience. Download the full report here.

Report 40

Report social media Customer Experience Industry 40

Cisco

APRIL 2, 2018

The study surveyed 1,503 providers and conducted in-depth interviews with senior executives from 42 financial institutions, consultancies and technology firms to determine levels of digital maturity. In other words, is there a real business case for going digital?

social media 48

social media Tools Industry Retail 48