PYMNTS

MAY 5, 2020

Retail reopening events continued to draw light foot traffic on Monday, as Florida joined Texas in allowing non-essential stores to reopen. It showed that consumers are in no hurry to go back to physical shopping, a trend that is accelerating. The retail industry is at a critical juncture. percent from 35.5

Florida 205

Florida Retail Tampa Customer Experience 205

PYMNTS

NOVEMBER 21, 2018

That means thwarting fraudsters who call in, masquerading as legitimate customers, or who hack into a cell center, as well as blocking any dishonest agents within the center from stealing customer information. They also need to leverage a full set of tools to help them quickly and accurately handle customer requests.

Trends 190

Trends Fraud Customer Experience System 190

PYMNTS

JUNE 17, 2019

Is the store register on its way out in favor of other retail and payments innovation? In case you didn’t hear, Target faced a register outage that lasted for about 90 minutes on Sunday (June 16), which meant the retail chain couldn’t process cards or other forms of payment. That’s the message from a company called LISNR, at least.

Retail 138

Retail Payments Metro Software 138

PYMNTS

JUNE 12, 2019

One example in retail and payments is tech incubators — specifically, those run by specific companies and brands, a trend that shows signs of growing even more in the 2020s (which, let us remind you, are only a few months away). This QR code can lead to a more expensive transaction and a less seamless experience compared to NFC.”.

Innovation 192

Innovation Retail Metro Case Study 192

PYMNTS

JUNE 22, 2016

With so much data available, is your organization harnessing it in the most efficient way in order to truly reap all the benefits of big data including driving innovation and improving the customer experience? – Insider perspective on leading industry trends and how using predictive analytics will bring more value to businesses.

Customer Experience 104

Customer Experience Chicago Analytics Big Data 104

Perficient

OCTOBER 20, 2020

Businesses Must Shift to Automated and Intelligent Technology. In fact, 61% of businesses see an increase in customer loyalty , as well as gain other benefits such as increased revenue and profit margin, and higher inventory turnover levels due to complete supply chain transparency. More Information and Resources.

System 324

System How To Customer Experience Meeting 324

Banking Exchange

JUNE 10, 2021

Banks are having to reconsider the role physical branches play in a world of digitized customer experiences Retail Banking Financial Trends Feature Technology Customers People Performance Revenue Feature3 Tech Management Mobile Online.

Customer Experience 141

Customer Experience Trends Retail Mobile 141

PYMNTS

SEPTEMBER 21, 2020

These moves seem logical for consumers who have been barred from visiting brick-and- mortar retailers or who are wary of contact with cashiers or payment terminals due to the potential for viral transmission, but they are also likely to have a dramatic impact on the future of digital and in-store commerce. The rise of omnichannel .

Retail 243

Retail Online social media Mobile 243

Celent Banking

FEBRUARY 1, 2017

This is the third article in a weekly series highlighting trends and themes from Celent’s Model Bank submission process. Customer experience initiatives are typically the most numerous. Digital banking subsidiaries : Many banks are finding that existing systems are too rigid to accommodate a truly digital experience.

Customer Experience 100

Customer Experience Branding Boston Innovation 100

PYMNTS

AUGUST 23, 2019

Online marketplaces for everything from retail goods to travel services to hospitality need to ensure a quick and easy way for both buyers and sellers to transact with each other— or risk losing both sides to a waiting host of competitors. For more on this and other news in the platform economy, visit the Playbook’s News and Trends section.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

APRIL 30, 2019

According to Will Byrne, CEO of Worldnet Payments , the kiosks and smart shelves that are gaining traction across any number of commerce and retail settings may even shift the employment picture a bit. This has become an irreversible trend,” he said. The Changing Retail Footprint. For example, in the U.K., percent.

Retail 138

Retail Data Operations Payments 138

PYMNTS

JULY 3, 2019

That stands as one of the small, but potentially appealing uses of omnichannel technology and processes outside of retail — a growing trend as the digital economy continues to encompass even more products and services, and as consumers come to expect seamless experiences everywhere and depend more heavily on their mobile devices.

Retail 133

Retail Software Mobile Payments 133

Banking Exchange

JUNE 19, 2019

Retail banks need creative ways to excite their workforce and train them for the new banking experience Retail Banking Financial Trends Technology Customers Human Resources Feature Management Feature3 Fintech Mobile Online Tech Management Community Banking.

Customer Experience 60

Customer Experience Training Community Bank Resources 60

PYMNTS

FEBRUARY 21, 2017

Retailers are scrambling to figure out the best ways to provide a more tailored and engaging experience. The study, which surveyed 500 retailers in North America and Canada, was conducted in November and December 2016. Over the next few years, this is a trend that is one to watch.

Retail 109

Retail social media Survey Customer Experience 109

PYMNTS

JANUARY 22, 2020

For retailers, nothing really ever comes easy — and things aren’t getting any easier, at least when it involves gaining and retaining customers. And what they want and expect are what’s going to drive so much of retail and payments in the coming years and decades. Shift Intensity.

Retail 137

Retail Millennials New York City social media 137

NCR

MAY 4, 2018

For every financial services provider operating today, digital technologies and channels are a key part of the mission to deliver the highest possible standard of customer experience. More than half (53 percent) viewed technological disruption as an opportunity rather than a threat. ” Overcoming the obstacles.

Customer Experience 74

Customer Experience Digital Strategies Leadership Technology 74

PYMNTS

DECEMBER 30, 2016

This year has been big for retail — big on change, innovation and some surprises along the way. Consumers flocked to online and mobile commerce , robots rose in food and consumer goods , and brick-and-mortar stayed relevant with retail experimentation — pop – ups , flash sales , store-in-store and showrooms.

Retail 123

Retail Online Customer Experience Trends 123

FICO

DECEMBER 9, 2021

After conducting numerous surveys and a great deal of research during the past year, FICO has uncovered several illuminating trends that are emerging in the financial services industry. It’s about customer experience and engagement. Humanizing the Digital Experience. Playing Digital Catch-Up. .

Trends 52

Trends Report Customer Experience Data 52

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. How to improve your customer understanding.

Customer Experience 80

Customer Experience Data Branding social media 80

Independent Banker

AUGUST 31, 2021

consumers have shifted to digital channels for retail product purchases since COVID-19 hit, and close to 16% currently own or have previously owned some form of cryptocurrency, according to PYMNTS.com. Those answers are going to come in from those deep relationships that community bankers have with their customers.”. “To

Trends 91

Trends How To Payments Community Bank 91

PYMNTS

NOVEMBER 20, 2019

Providing a top consumer experience is becoming more important and is a rising trend in retail, and that will almost certainly increase in the 2020s. Physical Retail Efforts. Even as eCommerce keeps growing, physical retail is evolving to better reflect consumers’ desire for deeper experiences.

Retail 109

Retail New York City Minneapolis Branding 109

PYMNTS

APRIL 13, 2020

At some point after the COVID-19 crisis passes, retailers will need to reckon with artificial intelligence (AI). But if data is the new oil for retail competition, AI is the jet fuel. And if the retail comeback from COVID-19 contains order and purchase spikes, ignoring AI could come at a price. to increase sales.

Big Data 256

Big Data Retail Data Analysis 256

PYMNTS

NOVEMBER 22, 2019

Retailers are tapping into voice technology to help consumers order their favorite products such as restaurant takeout as they expand their artificial intelligence (AI) strategies. From 7-Eleven to Chipotle Mexican Grill, retailers are expanding their digital ordering strategy with the help of voice assistant technology.

Retail 139

Retail Strategy United States Comparison 139

PYMNTS

APRIL 26, 2019

Direct-to-consumer wedding brands are opening stores in real life — and personalizing the customer experience within them through digital technology. Beyond Floravere, other wedding retailers have opened up brick-and-mortar stores in New York City and its greater metropolitan area. In Other Brick-and-Mortar News.

Branding 123

Branding Retail New York New York City 123

NCR

MAY 2, 2017

As fintechs and the UK’s ‘challenger banks’ have experienced accelerating growth over recent years, one of the notable trends we’ve seen in the financial services industry is personalization. As a purely digital provider, Atom faced the challenge of delivering this personalized experience entirely through an app.

Customer Experience 75

Customer Experience Industry Operations Technology 75

PYMNTS

NOVEMBER 24, 2020

Sixty-two percent of consumers say they prefer onboarding experiences that put security first and speed second, but this does not mean that businesses and banks can sacrifice the seamless service to which their customers are accustomed. It also found that just 16 percent of U.S.

Online 272

Online Report Customer Experience Analytics 272

PYMNTS

MARCH 28, 2016

This includes helping the retailer go mobile first — a trend that’s slowly becoming the norm for most retailers. You’ll also see improvement in a more seamless customer experience between desktop and mobile and then, lastly, it will have a much more robust search engine.

Technology 100

Technology Customer Experience Retail Mobile 100

PYMNTS

FEBRUARY 24, 2016

With a unique customer experience becoming ever more important in retail, virtual reality could play a significant part in those efforts.

Retail 100

Retail Samsung New York Video 100

PYMNTS

MARCH 12, 2018

Artificial intelligence (AI) is making itself right at home in the retail industry. In 2016, AI in the retail market totaled $712.6 However, the Insight Partners report does call out a few specific trends driving this growth. By 2025 — less than a decade later — it’s projected to reach $27,238.6

Customer Experience 144

Customer Experience Retail Analytics Technology 144

PYMNTS

DECEMBER 14, 2018

Retailers are bringing experiential stores to big cities, and Starbucks is no exception: The coffee chain was set to open its Starbucks Reserve Roastery New York City on Friday (Dec. According to the announcement, the offering is available on the retailer’s eCommerce site and at its 1,400 retail locations.

Retail 161

Retail New York San Francisco Chicago 161

PYMNTS

MARCH 26, 2020

The automated retail market opened 2020 on pace to easily continue its double-digit growth. The continued adoption of technologies such as artificial intelligence (AI), machine learning (ML) is making it easier for merchants to satisfy consumers’ need for speed and convenience in their self-serve shopping experiences.

Retail 141

Retail Trends Customer Experience Technology 141

Cisco

APRIL 7, 2019

It’s clear retail banks need to adapt to emerging trends to stay relevant in today’s market. What isn’t always so clear, however, is what trends matter most and where banks should focus their attention to stay head of the curve. We’ve identified the top 4 trends that banks can’t ignore in 2019. #1.

Trends 64

Trends Cyber Security Big Data Analytics 64

PYMNTS

OCTOBER 11, 2019

Brick-and-mortar retailers are creating next-generation stores that incorporate interactive features into their designs with the help of technology. The mPOS, as well as the Vbook mobile selling app from The Vitamin Shoppe, will let the health enthusiast associates have easy access to customer and product information.

Retail 101

Retail New Jersey Groups Innovation 101

Banking Exchange

JUNE 7, 2019

Advances in digital identity authentication are providing a better customer experience while shrinking the window for losses Technology Retail Banking Tech Management Mobile Online Cards Security Checks/Remote Deposit Capture Core Systems Cyberfraud/ID Theft Risk Management Customers Financial Research Feature Financial Trends Feature3.

Fraud 107

Fraud Risk Management Customer Experience Trends 107

NCR

JANUARY 16, 2017

Today’s retail banking market is undergoing a hugely exciting – if challenging – transformation. All of this means that firms in the retail banking sector will have to radically rethink their business model in order to meet these demands and provide the level of service their customers expect.

Trends 40

Trends Retail Customer Experience Resources 40

PYMNTS

OCTOBER 23, 2019

That’s just one example of how POS innovation is filtering down to the world of small and medium-sized businesses (SMBs) everywhere — and how, in turn, better POS technology and deployment are making for richer consumer experiences. POS Trends. The norm for so long, Langlois added, involved cumbersome frustration. “You

Retail 101

Retail System Mobile Innovation 101

PYMNTS

DECEMBER 17, 2020

Digital fraud is a long-running problem for merchants, retailers, banks and businesses of all types. United Kingdom retailers saw the equivalent of €706 million ($827 million) in card fraud losses in 2019, for example, and the pandemic is expected to add to these woes as it pushes more retail shopping online.

Fraud 255

Fraud Online Retail Examples 255