PYMNTS

DECEMBER 13, 2019

Don’t look now, but retailers and commerce are getting more visual with reality. the company that owns popular social media video platform Snapchat, to provide 5G content for users, including enhanced augmented reality (AR) experiences. Recently, Verizon announced that it’s partnering with Snap Inc.,

Customer Experience 136

Customer Experience social media Video Retail 136

Payments Dive

NOVEMBER 7, 2017

The two companies announced a collaborative partnership at Money20/20 to help merchants get a handle on how they can present the best customer experience going forward as consumers' behaviors and expectations continue to evolve thanks to emerging technology.

Customer Experience 170

Customer Experience America Retail Technology 170

PYMNTS

OCTOBER 5, 2020

The Carrboro, North Carolina-based chain has used its technology-first strategy to get, keep and grow its customer base – even while its stores were shut down early in the pandemic. Fleet Feet has come up with proprietary technology to address that. More than one million Fleet Feet customers have used the technology.

Technology 131

Technology Retail North Carolina National 131

BankInovation

SEPTEMBER 21, 2021

Perhaps the biggest business trend over the past several decades has been customer centricity, making the customer experience a top priority. Financial institutions continue to invest heavily in technologies that improve customer interactions and help to build long-term loyalty.

Customer Experience 98

Customer Experience Trends Technology Retail 98

Payments Dive

MARCH 21, 2017

Companies are always looking for new ways to solidify their relationship with their customer base and grow. New technology often helps, but is not always the answer. Some do a good job while others miss.

Customer Experience 218

Customer Experience Retail Mobile Technology 218

Payments Dive

MARCH 15, 2018

Ricardo Belmar, senior director, worldwide enterprise product marketing at InfoVista, has been entrenched in the world of networks, technology and retail customer experience for decades.

Retail 225

Retail Mobile Customer Experience Payments 225

Perficient

FEBRUARY 9, 2021

Omnichannel fulfillment methods such as curbside, buy-online, pick-up in-store (BOPIS), and ship-from-store have become extremely familiar to retailers, especially due to the climate of the COVID-19 pandemic. Providing curbside pickup experiences will not only be beneficial to customers but to businesses as well.

Retail 506

Retail Customer Experience Strategy Maine 506

PYMNTS

NOVEMBER 16, 2020

When he first came up with the idea for an eCommerce technology company, Co-founder and CEO Finbarr Taylor was in the process of plowing through this story of medieval Japan. Shogun the company makes the details of running an eCommerce site easy enough for its users to live and profit from despite the deep technology that powers it.

Retail 226

Retail Regional Branding Tools 226

PYMNTS

MAY 28, 2020

But when it comes to the digital customer experience, retailers are playing catch-up. The issue is critical as retailers either move online or put more effort behind their eCommerce capabilities. Fifty-nine percent said they have been “firefighting” with short-term fixes to technology problems.

Retail 144

Retail Customer Experience social media User Experience 144

PYMNTS

MAY 5, 2020

Retail reopening events continued to draw light foot traffic on Monday, as Florida joined Texas in allowing non-essential stores to reopen. percent of consumers shop for retail goods online more often than they did on March 6, the first day of our study, and that continues to climb — up 10.5 percent from 35.5

Florida 205

Florida Retail Tampa Customer Experience 205

Accenture

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers.

Customer Experience 151

Customer Experience Payments User Experience Innovation 151

Accenture

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers.

Customer Experience 150

Customer Experience Payments User Experience Innovation 150

PYMNTS

DECEMBER 22, 2020

It's no secret that restaurants have been hurting since the pandemic caused a seismic, almost-overnight shift in their customer engagement strategies. The QSR began as a hot dog stand in New York City’s Madison Square Park in 2001 and has since grown to become a global brand, with more than 250 locations around the world. .

Customer Experience 162

Customer Experience Tools New York Strategy 162

Celent Banking

SEPTEMBER 30, 2015

These are a handful of the topics discussed at this week’s Customer Experience for Financial Services (CXFS) Conference, organized by Worldwide Business Research in Charlotte, NC. But as one presenter stated, having more VoC channels doesn’t automatically result in a better customer experience.

Customer Experience 100

Customer Experience social media Charlotte Conference 100

Payments Dive

APRIL 6, 2017

Retailers not using Internet of Things technology may soon want to investigate its potential given big opportunities to boost the customer experience and save big bucks.

Retail 170

Retail Customer Experience Technology 170

PYMNTS

OCTOBER 8, 2020

But the pandemic-inspired shift to digital commerce has raised consumer expectations for seamless simplicity in multichannel journeys and pressured retailers slower to enter the world of omnichannel to work double-time to catch up. . Any retailer who wants the sale will need enough speed to bounce along with them. .

Customer Experience 160

Customer Experience Branding Video Data 160

PYMNTS

MARCH 2, 2020

Fashion designer Diane von Furstenberg has teamed up with Mastercard on curated shopping experiences for customers as well as helpful insights for store associates, according to a release. Furstenberg said the partnership is a unique one and will help the company connect with its customers in a real way. issuers for Mastercard.

Customer Experience 130

Customer Experience Branding Analytics Community 130

Payments Dive

FEBRUARY 23, 2016

The two-day event caters to bankers who want to transform their FI's culture, technology and environment in order to reach and retain a new generation of retail customers.

Customer Experience 150

Customer Experience Retail Technology 150

PYMNTS

JUNE 8, 2020

Retail dispute management system Chargeback announced Monday (June 8) that it has closed a $6.6 Chargeback said the money will accelerate its growth and ability to help online and offline retailers decrease credit card disputes, achieve higher win rates and retain more revenue. million Series A1 funding round.

Retail 142

Retail Management Customer Experience Capital 142

PYMNTS

FEBRUARY 24, 2020

As 2020 unfolds, the retail business has been dramatically altered. But with consumer spending holding steady, it’s important for retailers to grasp the opportunity to create innovative ways to get, keep and grow customers. So, what constitutes experiential marketing for retailers? Wine and cheese for the shoppers?

Retail 210

Retail Branding New York City Indiana 210

PYMNTS

JULY 12, 2019

And, in retail, sellers of health and beauty products are very prepared to embrace innovation in comparison to healthcare service providers. More call centers are beginning to rely on artificial intelligence (AI) for greater insights. In recurring payments, subscription commerce is having a “fear of commitment” moment.

Customer Experience 190

Customer Experience Data Comparison Innovation 190

PYMNTS

FEBRUARY 6, 2020

Canadian global point-of-sale (POS) and eCommerce firm Lightspeed is teaming up with Silicon Valley payments platform Stripe to advance in-store and online payments for retailers and restaurants in the U.S. Restaurants and retailers will be able to process in-store payments and personalize readers with their own branding. .

Retail 184

Retail Payments Online Customer Experience 184

PYMNTS

JULY 28, 2017

From manufacturing to customer service, there have been several parts of today’s workforce that have been automated by some form of smart technology. Over the last few years, chatbots have taken the retail space by storm, helping to automate several key aspects of customer service. Are they helping or hindering?

Retail 179

Retail Case Study Customer Experience Technology 179

PYMNTS

APRIL 29, 2020

New developments are focusing on supply chain, government activity and infrastructure to improve the customer experience as post-pandemic retail finds its legs. Retailers that sign up for the new program will receive discounts of up to 40 percent on FedEx Ground and 50 percent on FedEx Express services.

Retail 154

Retail Customer Experience Branding Conference 154

PYMNTS

FEBRUARY 18, 2020

There’s not much argument against self-checkout systems as a means of improving the customer experience, but at least a temporary blowback to the technology has begun. Opposition from the workforce that could be displaced by the technology is growing louder, even as consumers appear to be embracing self-checkout.

Technology 160

Technology Customer Experience blockchain Data 160

PYMNTS

JANUARY 9, 2019

To help improve the productivity of workers and enrich the customer experience, Walgreens is tapping into mobile technology as it bridges the digital and brick-and-mortar store experiences. Zebra said that the technology can help workers with their daily tasks and helping customers.

Technology 140

Technology Mobile Kentucky Customer Experience 140

PYMNTS

AUGUST 6, 2019

In one sense, that describes the situation for mobile commerce — specifically, retail apps — as 2020 looms. New research from PYMNTS and LISNR digs deep into consumer views of mobile retail apps. It’s not because of lack of choice — in all, some 5 million apps, retail and other types, are available for downloading.

Retail 189

Retail Mobile Payments Comparison 189

PYMNTS

APRIL 27, 2020

But after that initial download, retailers and purchase aggregators pretty much let users run the course of their screens, never thinking that advanced applications would someday become important. Some companies have been trying to bring retailers into the new world of “necessary” location-based app technology for mobile retailing.

Retail 160

Retail Mobile Examples Technology 160

PYMNTS

JUNE 22, 2016

With so much data available, is your organization harnessing it in the most efficient way in order to truly reap all the benefits of big data including driving innovation and improving the customer experience? – Insider perspective on leading industry trends and how using predictive analytics will bring more value to businesses.

Customer Experience 104

Customer Experience Chicago Analytics Big Data 104

PYMNTS

SEPTEMBER 19, 2018

Artificial intelligence (AI) and machine learning (ML) are blurring the divide between online and in-store shopping, and bringing an all-new human element into retail. To learn more about how businesses are leveraging AI and ML technology to optimize their customer experience, click here to download the report.

Retail 158

Retail Report Samsung Customer Experience 158

PYMNTS

MARCH 30, 2020

Retailers are dutifully speaking with their payment service providers (PSPs) and industry partners to adhere to these shifts, but they must also keep their customers’ experiences in mind. retailer trade group, Retail Industry Leaders Association ( RILA ), told PYMNTS in a recent interview.

United States 131

United States Retail Customer Experience Data 131

Payments Source

MARCH 26, 2019

The scope of customer experience spans multiple products and services that comprise the merchant technology and payment service ecosystems, according to Paul Perry, a contributor for the technology company Relay.

Customer Experience 80

Customer Experience Technology Payments Company 80

Accenture

MARCH 15, 2016

A self-service revolution is sweeping retail banking. But who are the real winners—banks or customers? This new level of banking self-service is a reality thanks to digital technologies. Self-service channels including online and mobile banking options, interactive screens and remote. Read more.

Customer Experience 150

Customer Experience Retail Mobile Online 150

Bank Innovation

AUGUST 22, 2019

The growth of Amazon Go cashierless stores is causing a ripple effect among retailers. It’s what’s been inspiring big-box retailers — among them, Walmart, Sam’s Club, Giant Eagle and others — to develop cashierless payment systems of their own.

Retail 199

Retail Meeting System Technology 199

PYMNTS

SEPTEMBER 24, 2019

Brick-and-mortar retail can get a bad rap these days, as its considered old-fashioned and on the decline. But recent developments show that innovation in commerce does indeed happen in this area of retail. That’s why [the] brick-and-mortar retailer isn’t going anywhere. You cannot replace that experience (online).”

Retail 125

Retail Innovation Technology Mobile 125

PYMNTS

JUNE 12, 2019

One example in retail and payments is tech incubators — specifically, those run by specific companies and brands, a trend that shows signs of growing even more in the 2020s (which, let us remind you, are only a few months away). He added that “our customers buy our product because we offer advantages over the technologies mentioned here.

Innovation 192

Innovation Retail Metro Case Study 192

PYMNTS

SEPTEMBER 21, 2020

These moves seem logical for consumers who have been barred from visiting brick-and- mortar retailers or who are wary of contact with cashiers or payment terminals due to the potential for viral transmission, but they are also likely to have a dramatic impact on the future of digital and in-store commerce. The rise of omnichannel .

Retail 243

Retail Online social media Mobile 243