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Trends Shaping the Insurance Industry in 2024

Perficient

This blog was co-authored by Perficient’s Insurance Principal and expert: Brian Bell As we step into 2024, the insurance industry faces significant transformations driven by technological advancements and evolving customer expectations. Leveraging cloud technology for streamlined operations and enhanced scalability.

Trends 221
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A Bank Automation Summit Preview: Key 2023 Banking Automation Trends

Perficient

The Summit brings together experts in the field, including bank executives, technology vendors, and consultants, to discuss the latest advancements in automation and its impact on the banking industry. Next, we’re observing a continuously increased focus on customer experience.

Trends 474
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Top 6 Trends for the Banking Industry in 2024

Perficient

Driven by technological advancements, regulatory changes, and shifting consumer preferences, the banking industry must evolve and respond accordingly. As institutions adapt, Perficient’s Chief Strategist of financial services and expert, Scott Albahary, has identified six key trends to shape the banking landscape in the year ahead.

Trends 221
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5 Banking Trends We’re Forecasting for 2023

Perficient

2023 has commenced, and rates are climbing, inflation is bubbling, and banking customers are continuing to demand hyper-personalized products and experiences from their institutions. Here are five banking trends we’re forecasting for the new year. User experience.

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Revolutionizing the Way We Pay: The Top Payment Industry Trends You Need to Know in 2023

Perficient

Here are some of the biggest payment trends we’re forecasting for the new year. Vendor and payment companies alike are seeking and creating solutions to provide their customers with the most secure digital payment experiences possible. In 2023, we expect to see this response exaggerated and heightened.

Industry 471
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Burger Intelligence: Shake Shack AI Takes Ordering, Customer Experience To The Next Level

PYMNTS

These transformational shifts are, in turn, affecting how quick-service restaurants (QSRs) engage customers as the health crisis limits their in-person dining offerings and forces them to fast-track planned digital innovations. For more on these and other stories, check out the Trackers News & Trends section.

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Why The Customer Experience Is A Program, Not A Project

PYMNTS

The pandemic has reshaped how we interact with merchants — and what we expect, as customers, from those increasingly digital interactions. Call it the transformation of CX, shorthand for the customer experience. The trend, after all, is toward contactless transactions. “It