Perficient

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. With proprietary tools and a wealth of industry data, we deliver swift, actionable insights to help understand your organization’s competitive positioning.

Digital Strategies 419

Digital Strategies Strategy Customer Experience Report 419

Perficient

SEPTEMBER 28, 2020

We believe that there tends to be a gap in strategy when a business strategy meets the operational elements. In other words, how to create your plan by making critical decisions from a business and technology standpoint. Decide: Make operations and technology decisions that align with your defined customer experience and plan.

Strategy 309

Strategy Tools Operations Customer Experience 309

BankInovation

MARCH 4, 2022

No code or low code technologies can be a powerful tool for today’s financial institutions, offering the flexibility to streamline and automate many of their operations. However, it can be overwhelming for many FIs to decide where to best apply these solutions.

Customer Experience 98

Customer Experience Tools Operations Technology 98

Accenture

JULY 8, 2019

As personal banking experiences continue to drive up the expectations of small- and medium-sized (SME) banking customers, many questions are arising for banks in this marketplace. Make the wrong calls, and your RMs may be hamstrung by inappropriate technology—undermining your position in the marketplace.

Tools 150

Tools Management Customer Experience Technology 150

Perficient

JULY 12, 2022

In the financial services industry, security, stability, and protection are foundational brand values from which to deliver customer experiences. From these key values, customer journeys and the experiences they deliver bring these brand values to life for the consumer. Elements of Delivering a Personalized Experience.

Industry 294

Industry Branding Customer Experience Marketing Automation 294

PYMNTS

OCTOBER 23, 2020

Despite these hurdles, members’ adoption of mobile apps and other digital tools shows no signs of slowing. It is thus incumbent upon credit unions to listen to members’ feedback as they work to enhance their mobile and online offerings — or else risk losing them to competitors who provide superior experiences.

Tools 151

Tools Mobile Report Oregon 151

Perficient

SEPTEMBER 19, 2023

Following last year’s conference, Perficient Insurance Principal Brian Bell shared three key takeaways from the 2022 event: First, data and analytics investments still topped many insurers’ list of operational priorities. I’m excited to see how these innovations can be applied across the insurance value chain.

Conference 221

Conference Strategy Innovation Industry 221

PYMNTS

JUNE 22, 2016

Businesses are utilizing massive amounts of data and spending countless dollars and hours implementing the analytics tools needed to make sense of it all. But what if the way companies are going about big data and analytics is wrong? Karen also serves as a member of the advisory board for several emerging companies.

Customer Experience 104

Customer Experience Chicago Analytics Big Data 104

Abrigo

SEPTEMBER 9, 2019

The same is true of financial institutions when they consider technology investments to transform their lending and credit operations. Many banks and credit unions are operating with legacy systems – whether legacy IT or legacy processes. It will also be able to enlist the vendor’s help in leveraging the technology.

Technology 150

Technology Lending Software Customer Experience 150

PYMNTS

JULY 11, 2019

New technological strategies, including exploring the potential of mobile point-of-sale (mPOS) systems to provide speedier in-house experiences, can help eateries better attract and retain customers who have grown used to the convenience of other food services. . Upping Accuracy .

Tools 116

Tools System Software Cards 116

Gonzobanker

MARCH 6, 2020

Addressing common loan and deposit operations process inefficiencies can help financial institutions deliver optimized value to customers and stockholders. In recent years, many financial institutions have been focused on improving their digital delivery capabilities, often at the expense of their operational groups.

Operations 93

Operations System Groups Technology 93

PYMNTS

JUNE 17, 2020

Since many QSRs offer low-dollar value items on the menu, it is not atypical to fulfill a series of inexpensive purchases,” Rich Stuppy , chief customer experience officer at Kount, told PYMNTS. Successful attacks are often the result of inadequate digital defenses meeting these methods.

Tools 141

Tools social media Fraud Mobile 141

South State Correspondent

JANUARY 23, 2023

In three months, it has become the primary tool of many bankers, helping make banks more efficient across the organization. Our innovation working group, called Spark, has been playing with the tool for the past several months, and this article details how we use it to jump our productivity by 20%.

Tools 370

Tools Examples Analysis Data 370

PYMNTS

JUNE 30, 2017

This week, Zebra Technologies launched its new MP7000 multi-plane 1D/2D imager scanner for merchants to help speed checkout processes. With this new offering, the company has integrated an intelligent illumination system that helps reduce used power and fewer parts to help enhance the consumer experience.

Technology 116

Technology Software Retail Customer Experience 116

PYMNTS

JULY 1, 2020

Or that, on average, 15 percent of an FI’s annual operating costs go toward maintaining core banking systems that are outmoded? Many of these legacy banks are also planning to integrate AI [artificial intelligence] tools, but their reliance on outdated infrastructure could be hindering their cloud migration plans.

System 268

System Digital Banking Tools User Experience 268

Bobsguide

AUGUST 7, 2022

London, UK – August 3, 2022 – Finastra announced today that The Co-operative Bank has selected Finastra Kondor in the cloud, available via Microsoft Azure, to upgrade its treasury infrastructure and automate manual reporting and processes.

Operations 68

Operations Strategy Innovation Policies 68

Perficient

JANUARY 31, 2022

However, as the Crypto.com experience highlights, the increasing pressure to bring products and services to market faster also requires a redoubled effort to ensure protecting customers and organizations from criminal activity is part of the plan. The Crypto.com hack exposes shortcomings of multi-factor authentication.

Security 294

Security Risk Management Knowledge Base Customer Experience 294

Perficient

MAY 28, 2020

While it’s true that 5G has the potential to profoundly change the banking industry and be a more significant transformation for mobile technology than earlier generations, it’s also true that potential use cases, from connected payments to augmented reality, are unlikely to take place immediately. Dust Off Those Old App Ideas.

Mobile 340

Mobile Customer Experience Tools Data 340

FICO

MAY 27, 2021

To understand which tools can truly help companies in the process of digital transformation, it is essential to understand the concept of a platform. Decisioning platforms operate with the same logic. What is a Platform and How Can it Help? For example, we can consider mRNA vaccines for Covid-19 as a platform. by Alexandre Graff.

Customer Experience 52

Customer Experience Guidelines Operations Analysis 52

Bank Innovation

APRIL 6, 2020

We are ensuring [employees] continue to operate at the highest standards with the proper technological tools and access so they […].

Tools 259

Tools Operations Technology Customer Experience 259

Perficient

MAY 5, 2022

Two-plus years later, banks and credit unions continue to feel the pressure to transform their credit and lending operations. Fortunately, at Perficient, we quickly realized the dire economic situation and the challenges financial institutions and their customers faced. A Pathway to Improved Loss Rates and Happier Customers.

Lending 354

Lending Strategy Marketing Big Data 354

PYMNTS

SEPTEMBER 16, 2020

The subscription model is one increasingly favored by B2B operations as they move away from the older one-time models. Our mission at AppDirect has always been to make technology globally accessible, and we are rising to meet that calling at a time when it feels especially urgent.”.

Customer Experience 249

Customer Experience Operations Meeting Technology 249

FICO

MARCH 30, 2022

Improving customer outcomes. ?eská itelna, the Czech Republic’s oldest and largest bank, has modernized its operations by optimizing its decisions around customers in early collections. itelna improved the customer experience by avoiding over-collecting on low-risk customers, while proactively addressing credit risk.

Operations 52

Operations Analytics Resources Strategy 52

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. How to improve your customer understanding.

Customer Experience 80

Customer Experience Data Branding social media 80

FICO

OCTOBER 19, 2020

What most do not fully appreciate or haven’t seen in operation is how an optimization tool can truly enhance a collection program to increase revenue, make better use of staff, and simultaneously increase the customer experience. Historically, they use their experience to identify the optimal collections strategy.

Operations 52

Operations Resources Strategy Tools 52

PYMNTS

MARCH 16, 2017

Like all new technologies, chatbots are facing challenges. It wasn’t until 2016 that we saw the introduction of artificial intelligence (AI)–enabled chatbots bring about a necessary aspect of the technology via a conversational interface. car insurance comparison tool that’s now being made available via Facebook Messenger.

Operations 107

Operations social media Comparison Industry 107

Perficient

MARCH 12, 2021

When you understand the cost of conducting business with your channel, you have the opportunity to not only fund the investment of creating a portal but also align the necessary capabilities and technology that will support your efforts to reach your goals. Having the Right Processes, Tools, and Resources.

Marketing Strategies 531

Marketing Strategies Strategy Marketing Resources 531

Perficient

JULY 30, 2020

Global pandemics may be rare, but crises of all sizes affect business operations in unforeseen ways. Smart businesses are rising to the top, providing new tools and processes to support their employees coming back to work. What is a Low-Code Application? What is a Low-Code Application? And wow us they did!

Training 322

Training Community Innovation US 322

Perficient

OCTOBER 20, 2020

Having the most updated platform and technology stack possible is extremely important to take on holiday traffic. Your business’s technology infrastructure will need to be scalable to measure the surge of holiday sales, such as Black Friday where orders and online traffic will peak. Implementing Tools to Keep Users Updated.

Online 484

Online Mobile Management Retail 484

PYMNTS

NOVEMBER 24, 2020

Customers who access their accounts can use them to unlock their vehicles and power many of their features remotely, and many had long requested such a security upgrade from Tesla. Other companies are leveraging advanced technologies like artificial intelligence (AI) and machine learning to boost their onboarding solutions.

Online 272

Online Report Customer Experience Analytics 272

PYMNTS

OCTOBER 20, 2020

Instead, it leverages the headless concept, which allows retailers to build and scale their operations with minimal coding or other technology. Fabric works as a standalone platform or as a SaaS-based supplement to current technology. I'm not a technology company. Masud also held leadership roles at Groupon and eBay.

Retail 238

Retail Branding Technology Tools 238

PYMNTS

JANUARY 22, 2021

In " A Look Forward: What Executives Wish for America and the World in 2021 ," Doug Brown, senior vice president and general manager, NCR Digital Banking , discusses how financial institutions should evolve to remain relevant and build customers' trust. Data and personalization was the key to helping customers in 2020.

Innovation 172

Innovation Tools Leadership Customer Experience 172

FICO

JULY 13, 2020

Two months ago, I posted about why it is important for collections operations to adopt a forward-looking approach to debt management – basically the importance of having a clear and compelling vision. New guidelines from the FCA that call for operational resilience in collections reinforce this point. The Expectation for Resilience.

Meeting 52

Meeting Operations Customer Experience Technology 52

PYMNTS

SEPTEMBER 22, 2020

The following Deep Dive examines how the increased use of mobile apps has led to a rise in friendly fraud as well as how fraud detection tools can help identify and mitigate these problems. It also analyzes how focusing on the customer experience can help prevent such fraud in the first place. How Friendly Fraud Develops.

Fraud 255

Fraud Mobile Tools Study 255

PYMNTS

DECEMBER 9, 2020

The takeover signaled an evolution of the company's business model from a traditionally business-to-consumer (B2C) seller, to one that includes business-to-business (B2B) operations. Technology today can automate a range of workflows surrounding a B2B payment, including invoicing, payment term management and payment processing. “You

Innovation 297

Innovation Fintech Cards Payments 297

PYMNTS

NOVEMBER 7, 2019

Every small business (SMB) and entrepreneur wants to boost revenue, and recurring customers are a welcome source of cash inflows. “Salons and spas have very specific operating procedures that cannot be shoehorned from other horizontal [point-of-sale (POS)] or vertical [Software-as-a-Service (SaaS)] platforms,” Danna explained.

Customer Experience 102

Customer Experience Fintech Industry Technology 102

Insights on Business

MAY 25, 2018

Core to the discussion was how we build platforms: how we make fundamental shifts in our technology, processes, people and ultimately our markets to deliver better customer experiences, build skilled workforces, and solve industry-wide challenges. You’d likely throw a lot of your current workflows out.

Technology 93

Technology Training Customer Experience blockchain 93