FICO

MARCH 30, 2022

Improving customer outcomes. ?eská itelna, the Czech Republic’s oldest and largest bank, has modernized its operations by optimizing its decisions around customers in early collections. Making the most of available resources. You can read more about this story in the full media release. Prior to the implementation, ?eská

Operations 52

Operations Analytics Resources Strategy 52

Gonzobanker

JULY 8, 2022

A strategic mindset and an updated slate of skills will best position CIOs as successful technology leaders. While experience is a critical ingredient for the top technology role, it’s important to recognize that decades of experience translate to a leader who grew up in the “tactical” era of technology.

Resources 146

Resources Leadership Technology Management 146

PYMNTS

APRIL 17, 2020

To seize the opportunity to boost revenues and loyalty during this time, QSR operators are shifting their focus to digitally upgrading the drive-thru as well as other modes of off-premise ordering, such as branded mobile apps and third-party delivery aggregators. The experience also enables customers to reorder by voice.

Customer Experience 167

Customer Experience Operations Technology Branding 167

FICO

OCTOBER 19, 2020

What most do not fully appreciate or haven’t seen in operation is how an optimization tool can truly enhance a collection program to increase revenue, make better use of staff, and simultaneously increase the customer experience. Historically, they use their experience to identify the optimal collections strategy.

Operations 52

Operations Resources Strategy Tools 52

Perficient

MARCH 12, 2021

When you understand the cost of conducting business with your channel, you have the opportunity to not only fund the investment of creating a portal but also align the necessary capabilities and technology that will support your efforts to reach your goals. Having the Right Processes, Tools, and Resources.

Marketing Strategies 531

Marketing Strategies Strategy Marketing Resources 531

FICO

MAY 17, 2023

FICO is on a mission to unlock the potential of Applied Intelligence and create a connected end-to-end customer experience. As a company we have spent a tremendous amount of capital and resources, in building and developing what is going to be a platform that will power this vision. Here’s what they found. But which innovation?

Customer Experience 97

Customer Experience Innovation Trends Strategy 97

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. In recent years, product selection, advisory, technology, and a commitment to help support growth have jumped up in importance.

Conference 195

Conference Retail Community Bank Technology 195

Gonzobanker

SEPTEMBER 4, 2018

Long-neglected contact center operations are finally getting attention from the C-suite. Executives are quickly finding, however, that rather than gaining valuable efficiencies from their vendor partnerships, technology options represent a huge execution risk. Third, bank and CU contact centers are small fish in very big ponds.

Technology 117

Technology Resources Fraud Strategy 117

PYMNTS

JANUARY 19, 2021

In an effort to simplify B2B payments for Australia, FinTech service provider WEX is teaming with digital business management technology company MYOB. The tie-up provides WEX clients with access to MYOB's business payment technology for vendor payments through WEX virtual credit cards, according to an announcement.

Payments 156

Payments Branding Customer Experience Resources 156

Abrigo

FEBRUARY 3, 2020

Key Takeaways At many financial institutions, a substantial share of the IT budget is tied up in technology infrastructure and maintenance and cannot be used for new initiatives. Technology spending priorities. Banks spend about 7 percent of revenues on information technology, the report’s authors estimate.

Resources 150

Resources Security Customer Experience Fraud 150

Gonzobanker

NOVEMBER 2, 2023

In the throes of managing balance sheets and loan portfolios and at the same time executing daily “run the bank” operations, bankers are faced with the need to continuously develop new customer experiences and scale enterprise capabilities. And, quite frankly, they’re struggling.

Leadership 158

Leadership Industry Management Resources 158

PYMNTS

JANUARY 13, 2021

Michael Shields , business line executive at FIS , told PYMNTS in a recent interview that artificial intelligence (AI) can streamline and modernize the order-to-cash process and improve collections on outstanding invoices, freeing up resources for innovation and improving relationships between buyers and suppliers. Improving Cash Flows .

Resources 235

Resources Payments Operations Training 235

FICO

OCTOBER 19, 2020

What most do not fully appreciate or haven’t seen in operation is how an optimization tool can truly enhance a collection program to increase revenue, make better use of staff, and simultaneously increase the customer experience. Historically, they use their experience to identify the optimal collections strategy.

Operations 40

Operations Resources Strategy Tools 40

Perficient

JULY 27, 2020

People / Process / Technology. People – Do you have the dedicated employees to staff a B2C operation? Can current employees act as resources, or do you need to look at hiring new ones? Customer experiences will be lacking, your employees will struggle, and your technology won’t be able to support this new business venture.

Analytics 332

Analytics Technology Strategy Taxes 332

South State Correspondent

MARCH 14, 2024

and about an 80%+ return spent on reducing customer churn, increasing lifetime value and/or helping cross-sell. In comparison, investments in new technology or new business lines pale in comparison to other strategic investments due to the time and effort it takes to get a business line off the ground.

Innovation 195

Innovation Strategy Capital Comparison 195

PYMNTS

JULY 15, 2019

Human resources management firm ThinkHR is strengthening its payroll footprint with a merger announced Friday (July 12). The companies said the combined entity will focus on broadening its service offerings and investing in technology and innovation. Together, the firms service a combined 350,000 employers in the U.S.

Resources 100

Resources Software Training Capital 100

PYMNTS

MAY 27, 2020

CU branches across the United States have temporarily closed to help slow the spread of contagion, forcing CUs to find new ways to engage with their members via connected technologies, from mobile devices to laptops and especially ATMs. How Balancing Members’ Needs Improves End-To-End ATM Experiences. About The Tracker.

ATM 243

ATM Innovation Meeting United States 243

Abrigo

DECEMBER 22, 2023

You might also like this resource, Abrigo's "2022 Loan Review Benchmark Survey Results." Takeaway 2 The top lending and credit blog posts focused on the benefits of banking technology, interest rate management, and developing risk ratings. But the benefits of automation are a key part of the customer experience.

Lending 221

Lending Risk Management Community Management 221

Gonzobanker

FEBRUARY 23, 2022

However, if BaaS is ever going to enhance shareholder value, bankers need to ensure they have the strategic focus, operational savvy, and execution commitment to do it right. While customer relationships are being redefined by fintechs, there will always be a place for community banking.

Community Bank 133

Community Bank Strategy Risk Management Fintech 133

PYMNTS

AUGUST 19, 2020

According to Fordyce, when it comes to B2B payments technology and AP automation, targeting the unique needs of particular verticals is one impactful way to stand out. Finally, addressing the unique pain points of each client is paramount to customer success. ” The Three Ps Of Differentiation.

Fintech 319

Fintech Resources Payments Industry 319

PYMNTS

OCTOBER 20, 2020

The product is a cloud-native platform that enables retailers to deliver digital commerce experiences without having to rely on expensive engineering resources. Instead, it leverages the headless concept, which allows retailers to build and scale their operations with minimal coding or other technology.

Retail 238

Retail Branding Technology Tools 238

South State Correspondent

JANUARY 23, 2023

With the capital raised by Elon Musk, Microsoft, and others, this year, banks look to license the technology utilizing a paid professional version and leverage the tool through the Microsoft Office Suite to accomplish a variety of tasks more efficiently. 8) Product Design: One of ChatGPT’s strengths is to take on a customer persona.

Tools 370

Tools Examples Analysis Data 370

FICO

JUNE 16, 2023

In case you didn’t get a chance to attend this year, here’s a recap of the top customer management experience themes and presentations. This means re-thinking legacy systems and breaking down silos that separate data and lines of business, in order to provide truly connected customer experiences.

Trends 52

Trends Management Customer Experience Resources 52

Perficient

FEBRUARY 12, 2021

My previous blog covered how HR and technology can help improve your employee engagement through artificial intelligence. Employees are savvy with technology. Consider investing in a HR technology that will create a simple task management to ease any anxiety or new job jitters. Keep it simple.

Conference 340

Conference Video Branding Meeting 340

PYMNTS

DECEMBER 28, 2020

But careful examination of what tech is needed — and where — can result in positive ripple effects that improve operations well beyond the corporate treasury department. Banks have been creating their own IT scripts and technology stacks for decades. Cost is only one consideration.

Payments 215

Payments Innovation Software Fintech 215

PYMNTS

SEPTEMBER 24, 2020

In an interview with Karen Webster, John Rainey , chief financial officer and executive vice president of global customer operations at PayPal , noted that CFOs (including himself) have learned to pivot, too, with ground-level, tech-driven insights that move well beyond simply tracking money flows. What’s Important To Merchants.

Analytics 293

Analytics Examples Trends Operations 293

Bobsguide

JUNE 3, 2022

WWS solves major industry challenges such as improving self-service security or enhancing the retail banking customer experience of digital self-service banking. Q: What can organisations do to improve the security of the ATM ecosystem and enhance the user experience at ATMs?

Innovation 147

Innovation ATM Software Policies 147

PYMNTS

MAY 4, 2020

Reducing friction is the domain of payment orchestration platforms (POPs), “…that can help businesses tailor their purchasing experiences to each market’s local preferences. As even SMBs add increasingly cloud-based technologies, management of data and tools themselves becomes a bear for many organizations.

Payments 130

Payments Customer Experience Regional Online 130

FICO

JANUARY 25, 2021

The goal of CIM is to meet regulatory rules and legislation, prevent fraud and financial crime, and manage risk—all while making it simple for customers to transact. Customer identity management operates today in an unpredictable environment. It’s important to note the differences. Document verification. by Doug Clare.

Management 98

Management Fraud Customer Experience Compliance 98

Perficient

MARCH 3, 2023

Once the business outcomes and pain points have been documented and prioritized and technology has been assessed, Perficient recommends that the next step be to determine what the inventory visibility capability should be. In this blog, we thought to offer the recommended next steps in the supply chain visibility journey. Who/What/When?

blockchain 275

blockchain Management Regulation Resources 275

PYMNTS

MAY 23, 2019

According to a statement , the beverage behemoth has “announced the launch of PepsiCo Foodservice Digital Lab, a first-of-its-kind suite of capabilities built to connect foodservice operators with the companies, services, insights, and solutions best suited for their specific digital and online needs.”. QSR Innovation. Mobile Innovation.

Innovation 148

Innovation Retail Operations Technology 148

PYMNTS

DECEMBER 9, 2020

The takeover signaled an evolution of the company's business model from a traditionally business-to-consumer (B2C) seller, to one that includes business-to-business (B2B) operations. Technology today can automate a range of workflows surrounding a B2B payment, including invoicing, payment term management and payment processing. “You

Innovation 297

Innovation Fintech Cards Payments 297

PYMNTS

AUGUST 12, 2020

ShipStation , which works in eCommerce shipping, has collaborated with SAP to launch new enterprise resource planning (ERP) software, according to a press release. PYMNTS research found that seven out of every 10 SMBs added digital innovations to keep doing business, and even more tweaked operations to keep the lights on. ” .

Software 116

Software Customer Experience Analytics Resources 116

PYMNTS

MARCH 8, 2019

In the March mPOS Tracker , PYMNTS explores the new mPOS uptake, as well as how mPOS providers are launching solutions into new markets, boosting their presence where they already operate and partnering to expand their reaches. How Restaurant Operators are Driving mPOS Evolutions. Around the mPOS World. Inside Reebok’s mPOS Approach.

Samsung 142

Samsung Survey Atlanta Mobile 142

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. But the keys to success go beyond technology.

Survey 150

Survey Customer Experience Payments Management 150

Perficient

NOVEMBER 21, 2023

I often engage with account developers and clients to address their requirements in transitioning legacy processes and technology to meet the expectations of a digital operating environment. Beyond this, my days typically revolve around three major aspects: Strategy.

Industry 221

Industry Conference Meeting Maine 221

PYMNTS

JULY 28, 2017

From manufacturing to customer service, there have been several parts of today’s workforce that have been automated by some form of smart technology. Over the last few years, chatbots have taken the retail space by storm, helping to automate several key aspects of customer service. Automation has come to several industries.

Retail 179

Retail Case Study Customer Experience Technology 179