PYMNTS

FEBRUARY 26, 2019

According to a report in Fintech Futures , HSBC started the beta test with 15 retailers in Hong Kong. They can now accept payments from customers that use HSBC’s eWallet. In the early part of 2017, HSBC announced the new payment app, geared toward millennials in Hong Kong who also wanted social media built in.

social media 178

social media Millennials Fintech Retail 178

PYMNTS

MARCH 10, 2020

Here’s a hint: We’ll tell you now … and you can thank us later. Consumers love the delayed payment options and so do retailers, but the BNPL players themselves are loving their business model, too. Consumers love the delayed payment options and so do retailers, but the BNPL players themselves are loving their business model, too.

Case Study 135

Case Study Retail Millennials Branding 135

PYMNTS

MAY 13, 2016

With traditional brick-and-mortar retail facing big problems , some chains are addressing them with small solutions. Is this a viable answer to the beating that Sears’ bottom line (and that of many other one-time stalwarts of brick-and-mortar retail) have been taking in recent years? Specifically, with small(er) stores.

Retail 100

Retail San Diego Los Angeles Colorado 100

PYMNTS

MARCH 6, 2020

Price reductions from consumers’ favorite brands would solve their issues, but retailers cannot drop prices as low as some might like. This atmosphere of financial flexibility is crucial to retailers looking to compete in today’s shopping environment, no matter how customers are transacting. BNPL Budgets and Customer Comfort.

Retail 131

Retail Branding Millennials Mobile 131

Jeff For Banks

JULY 5, 2022

I'm Gen X, the forgotten generation because we're a tad smaller than the generation above and below us. Then came this bubble generation they named millennials. Ever call your millennial child only to get a text back asking "what?" There is a fintech firm, SoFi, that was born in 2011, that focuses on millennials financial needs.

Millennials 78

Millennials Community Pennsylvania Community Bank 78

PYMNTS

DECEMBER 6, 2018

As those [Toys R Us and Sears] stores close, it’s real market share that’s up for grabs.”. In addition, the retailer expanded curbside pickup to two new markets , California and Colorado. The retailer is already seeing a 10 percent rise in orders with the new service. The NRF revealed that the average shopper spent $313.29

Colorado 130

Colorado Retail Millennials California 130

Celent Banking

MARCH 16, 2015

This last week the American Banker Retail Banking Conference 2015 was going on in Austin, TX. One of the presentations used non-FI examples to look at how banks can approach integrating omnichannel into customer interactions. The retailer combines the in-store and app experience to enhance the customer buying process.

Conference 100

Conference Retail Community Community Bank 100

PYMNTS

FEBRUARY 23, 2018

The ubiquity of mobile and credit card payments is enabling us to begin an exploration of cashless stores in the U.S,” Starbucks CEO Kevin Johnson said during a recent earnings report. “By By expanding capacity at peak, we now have the ability to offer Mobile Order and Pay to our non-rewards customers.”. Burger King’s $9.3

Online 101

Online US Payments Mobile 101

NCR

JULY 5, 2017

Finding the right balance between physical and digital channels and approaches to banking is crucial for providers wanting to guarantee the highest possible levels of satisfaction for their customers – particularly in the millennial age group. That point was underlined in the latest US Retail Banking Satisfaction Study from J.D.

ATM 81

ATM Millennials Customer Experience Tools 81

Insights on Business

FEBRUARY 27, 2019

As he said recently, “Being ‘digital first’ for us is not about the interface. The ingredients that will help execute the digital first mission include: Customer experience: Who are the digital-first customers and what do they expect? Customer experience. Steps to digitally transform.

Customer Experience 107

Customer Experience Mobile Millennials Examples 107

PYMNTS

AUGUST 14, 2019

The department store retailer bolstered its omnichannel efforts while opening a distribution center for its off-priced business that taps into cloud computing technology; however, it struggled with inventory during the quarter. He noted that many customers are passionate about sustainable fashion and shopping resale.

Columbus 100

Columbus DC Branding Google 100

PYMNTS

MAY 17, 2018

In an era that has seen physical retail locations — particularly large box stores — suffer from consumers becoming increasingly enamored with the online experience, it was still a bit of a surprise to see shoe retailer DSW log something of a bumpy 2017. The shoe retailer even tried to sell eBuys, but there were no takers.

Columbus 108

Columbus Retail Branding Ohio 108

Independent Banker

AUGUST 26, 2015

Today, many community banks are exploring how to “go paperless”—whether for cost reasons, a better customer experience or a deliberate outreach to a younger, technology-oriented demographic. Finding the balance between ease of use, security and audit ability is critical.

Community Bank 70

Community Bank Minneapolis Community Online 70

PYMNTS

AUGUST 26, 2019

Retailers looking to engage tech-savvy millennials and Gen Z consumers are quickly doubling down on their efforts to offer more visual content and enhance the discoverability of their products and services. Instead, they can use this software to simply share an image with the retailer.

Millennials 185

Millennials Retail Tools social media 185

Celent Banking

NOVEMBER 2, 2016

How do we know what type of loan is right for us? Before I start, there a few things you should know about us. We’re millennials, for better or for worse. Like most millennials, we are fans of online/mobile banking and rarely step inside a branch. Where do we start? How much will it cost?

Millennials 100

Millennials Mobile US Tools 100

William Mills

AUGUST 11, 2016

They authored an article for us for the 2016 Bankers as Buyers. Today they’re going to tell us a little bit more about that article. Guys thank you for joining us. Guys thank you again for joining us. RC: And integrating with the retailer right. RC: Our pleasure. CM: Fantastic. CM: Fantastic!

Branding 40

Branding Mobile Retail Strategy 40

PYMNTS

DECEMBER 18, 2018

It’s easy to get swept up in the retail apocalypse narrative. With historic retailers like Toys R Us and Sears shutting their doors after more than 100 years in business, and reports of “sad Santas” in empty malls, it’s hard to not take a rather dim view of physical retail’s prospects at present. Time Is The New Coupon.

Retail 140

Retail Millennials Online User Experience 140

PYMNTS

APRIL 12, 2017

SW: We have been managing our growth and watching our customer ratings closely to make sure we are not getting ahead of our ski-tips. In other words, we don’t want to grow if it means we are sacrificing the customers’ experience and not exceeding their expectations.

Groups 131

Groups Millennials Mobile Customer Experience 131

PYMNTS

APRIL 26, 2017

Baby boomers who grew up in the age of white-gloved service and millennials who are trained to hunt down everything online have rather diverse needs. There has been a shift in behavior, and as the technology evolves to support it, millennials and boomers alike are keeping up with that.”.

Millennials 118

Millennials Meeting Mobile Training 118

NCR

SEPTEMBER 5, 2017

Every customer is different, and should be treated as such. A loyalty program is made up of a diverse collection of consumers, from baby boomers to digitally native millennials, all with different expectations of loyalty programs and what the accompanying rewards and promotions should be. The value of choice.

How To 45

How To User Experience Analysis US 45

FICO

FEBRUARY 12, 2023

Digital Banking: Humanizing the Customer Experience Darryl Knopp outlined the importance of delivering a banking experience that connects with the customer. When we look at customer experience, many of the leaders are startups and digital banks who rely making this a differentiator as part of their business model.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

CB Insights

JUNE 3, 2020

Most notably, Covid-19 is contributing to an explosion in e-commerce at the expense of physical retail. This shift is driving transaction volume to the payments companies behind online retailers and taking market share away from those serving physical retailers. Banking and Lending.

Lending 75

Lending Capital Online Marketing 75

William Mills

MAY 11, 2016

2 out of 3 families live with financial stress, 50 million households in the US. Going to speak about technology can be better used in the card world. Millennials want their mortgages fast, rocket fast.” Millennials want the right mortgage, right now, online or on their phone. Safwan Shah (CEO & Founder).

Video 40

Video Lending social media Analytics 40

William Mills

MAY 11, 2016

Portfolio outlooks, recommendation.Provide retail and advisory users the insight they need with Polly Portfolio. If you have a large retail investor base, and no resources to interact with them, then perhaps there some value? ^SR. Svyatoslav Ostrovsky (Head of Retail Digital Business). Retail for a piece. That’s new.

Video 40

Video Mobile social media Analytics 40

CB Insights

NOVEMBER 6, 2018

Amazon’s next big move could be in beauty retail. Amazon Echo and Alexa pursue beauty use cases. Retail partnerships to add value for SMB clients. Source: US-based top-volume skincare searches, Think with Google Beauty Trends 2017. Amazon’s next makeover: online beauty retail. Product Launches.

Google 72

Google Apple Industry Branding 72

PYMNTS

DECEMBER 7, 2017

The death of retail — of the brick-and-mortar kind — is nowhere, really, in sight, even as some might say the physical shopping experience is losing its spark. But it helps to take the pulse and temperature from time to time to gauge retail’s health. Skava says that physical stores are evolving, not dying.

Retail 101

Retail Branding Customer Experience Online 101

PYMNTS

SEPTEMBER 20, 2017

According to Supermarket News, Hy-Vee ranked 24 th among North American grocery retail providers in 2016. We are adapting to customers’ changing lifestyles and to meet their needs,” said Tara Deering-Hansen, group vice president of communications for Hy-Vee, when the retailer announced its new health-focused retail format in July.

Iowa 100

Iowa Retail Exercises Branding 100

Gonzobanker

DECEMBER 20, 2019

So many miles to go, retail bankers! Its Baldrige-winning tenacity on customer experience is legendary and consistent. In a mature credit cycle with a tough yield cure, Chase is still growing retail revenue a 7+% and mobile banking users by 12+%. The bank’s strategy is laser-focused. It was the original data junkie.

Idaho 148

Idaho Conference Data Marketing 148

PYMNTS

DECEMBER 24, 2018

The “Twelve Days of Christmas” is a holiday classic, though some of us at PYMNTS still don’t understand why anyone would want to take a partridge away from what seems like a pleasant existence in a pear tree. More generally, 36 percent of consumer own six or more devices, and you can bet that percentage will grow in the near term. #2:

Cards 207

Cards Payments Mobile Millennials 207

CB Insights

SEPTEMBER 17, 2018

Store brands from retailers were seen as down-budget choices. Target’s Cat & Jack kids’ line has delivered double-digit results since its 2016 launch, even as traditional retailers struggle to stay afloat. Clothing: how retailers are attempting to escape the industry apocalypse by introducing store brands.

Industry 67

Industry Branding Retail US 67

FICO

MAY 1, 2020

Despite younger generations’ mocking of the cash-clinging payment habits of us “olds” — “Apparently, young people today hate cash almost as much as they love mocking Baby Boomers and watching reruns of Friends” — the use of instant P2P payments is growing across all ages. Why P2P Payments Need Fraud Protection.

Fraud 69

Fraud How To Payments ATM 69

Gonzobanker

OCTOBER 6, 2015

The reason Amazon has a higher market cap than Walmart today is that investors are seeing the “last mile” of a new retailing model built via the Amazon Prime experience. Prime adoption has risen from 25% of Amazon customers in 2013 to 40% today. Fight the good fight to build a kick-butt payments self-service experience.

Cards 60

Cards Fraud Apple Google 60

CB Insights

OCTOBER 6, 2017

10 million US jobs at high risk of disruption. Automation is already all around us. Analyzing the automation landscape, we found that 10 million service and warehouse jobs are at high risk of displacement within the next 5 – 10 years in the US alone. million jobs in the US. million jobs in the US.

Software 69

Software Industry Retail United States 69

CB Insights

JUNE 17, 2020

Retail: Shopping goes even more online as grocery joins the e-commerce revolution. Customer service: Customer experience goes virtual with conversational AI. During the pandemic, almost half (48%) of all US physicians said they had treated patients virtually, according to a recent survey. 3D printing.

Industry 101

Industry Technology Online Video 101

CB Insights

OCTOBER 10, 2017

Ninety-two million millennials will soon be in what Goldman Sachs calls their “prime spending years.” Bankrate found 83% of millennials don’t think they’ll ever retire: they simply “don’t think they’ll have the money” to do so.). The 3 questions Level Money asks users the first time they use the app.

Tools 78

Tools Millennials US Maine 78

William Mills

SEPTEMBER 7, 2016

Also a pretty good customer experience. Silver Fusion Retail Outlet: Where Snowbirds Shop”. Integrated with major retailer API’s like Amazon, eBay, Best Buy and several other aspirational brands. Personalized savings plan (good), using various savings accounts and how much people need to save to reach their goal.

Mobile 40

Mobile Cards Fraud Data 40

Gonzobanker

FEBRUARY 7, 2018

What’s more, most mid-size and community bankers have been so enamored with commercial real estate and commercial loans that they lack the sound retail funding strategy and the treasury management solutions to be ready for the next round of funding competition. Commercial Real Estate. 3: Business Model.

Taxes 76

Taxes Video Analytics Arkansas 76