Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 259

Lending Community San Antonio Survey 259

PYMNTS

MARCH 12, 2020

The battle royale for share of wallet between eCommerce trailblazer Amazon and ultra-merchant Walmart rages on, as the latest PYMNTS Whole Paycheck Tracker data shows, with Amazon enjoying an early 2020 lead on the strength of a stellar Q4 earnings report.

Retail 187

Retail Millennials Customer Experience Resources 187

PYMNTS

FEBRUARY 23, 2018

continues to take the lead as the largest QSR, followed by Starbucks and Subway , Bloomberg reported. percent in 2017, Taco Bell has been drawing in customers with new food items, a Live Más marketing campaign and new nacho fries for $1. “The But there are no official reports on its next planned expansion. But McDonald ’s Corp.

Online 101

Online US Payments Mobile 101

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 195

Lending Community San Antonio Survey 195

PYMNTS

JULY 13, 2020

We’re not in retail healthcare,” Walmart senior director of strategy and customer experience for health and wellness Matt Parry told MedCityNews. And the retailer ponied up a reported $200 million for pieces of Seattle-based startup CareZone ’s technology, which personalizes prescription drug management for individuals.

Retail 219

Retail Innovation Online Seattle 219

Abrigo

OCTOBER 21, 2019

However, they’re probably seeing fewer of these customers walking into a physical branch. Today, 73% of all consumer interactions with financial institutions are done digitally , according to the 2019 FIS Performance Against Customer Expectations (PACE) report. It’s all about education, both for clients and employees.

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

PYMNTS

FEBRUARY 21, 2020

As Pizza Hut stumbles financially and Domino’s races ahead, the commitment to the customer experience is under a microscope, and home delivery is a critical element of that experience. Pizza Hut, as reported , is facing a bankruptcy filing from one of its biggest franchises.

Customer Experience 146

Customer Experience Operations Millennials Online 146

PYMNTS

MARCH 14, 2017

While brick-and-mortar retail can’t always compete with the flexibility and relative ease that eCommerce experiences can offer, some retailers are beginning to bring back lost foot traffic with improved in-store experiences with a focus on customization and personalization. Here are some of the key findings.

Retail 108

Retail Survey Millennials Customer Experience 108

PYMNTS

OCTOBER 15, 2018

Recent reports indicate an uptick in fraudsters targeting large FIs, and headlines surrounding security breaches and cyberattacks fill the news on a near-daily basis. Both solutions provide increased fraud protection to online transactions made via debit or credit cards. Improving customer experiences was not the sole focus of 3DS 2.0’s

Fraud 165

Fraud Security Mobile User Experience 165

PYMNTS

SEPTEMBER 6, 2018

Regarding its relationship with Amazon, J.Crew CEO James Brett was quoted in The Wall Street Journal as saying that the brand created a “good understanding” with the online retailer. With J.Crew’s products presented in this way, online shoppers may be able to gain a better feel for the brand than with a more traditional Amazon listing.

Branding 101

Branding Online Millennials Retail 101

PYMNTS

AUGUST 15, 2017

The growing popularity of mobile order-ahead is hardly news in the restaurant industry, where customers — especially millennials — crave the convenience, speed and personalization of a mobile ordering experience both in quick-service restaurants (QSRs), coffee shops and fast-casual dining environments.

Mobile 193

Mobile Millennials Survey Technology 193

PYMNTS

SEPTEMBER 12, 2018

Fixers , among other platforms, comes as part of a huge movement from a new generation of travel entrepreneurs: “They are creating a completely unique set of experiences,” Fixers Founder and Chief Creative Officer Lisa Simpson told PYMNTS.com in an interview. Millennials make up about a third of the U.S.

Millennials 108

Millennials Customer Experience Online Course 108

PYMNTS

DECEMBER 19, 2018

Consumers are creatures of habit when it comes to grocery shopping, however: Eighty three percent of consumers shop for groceries (and often purchase the same items) each week, according to the PYMNTS Enterprise Retail Grocery Report. These are some of the reasons, among others, that customers choose a grocer: Nearly three in 10 — or 27.1

Retail 108

Retail Colorado Online Mobile 108

NCR

AUGUST 2, 2016

The impact of online reviews is growing, according to ReviewTrackers research. More than 1 in 3 people won’t eat at a restaurant with 3-stars on online review websites like Yelp, Facebook and Google. The online review space has entered the social media era, and banks are struggling to catch up. Online Reviews Are Social Media.

Online 40

Online social media Management Compliance 40

PYMNTS

AUGUST 17, 2017

While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time. It turns out that retailers geared toward this younger demographic are having a tough time engaging them online.

Retail 127

Retail social media Online Mobile 127

PYMNTS

AUGUST 17, 2017

While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time. It turns out that retailers geared toward this younger demographic are having a tough time engaging them online.

Retail 114

Retail social media Online Mobile 114

PYMNTS

JUNE 28, 2016

The short version takeaway of the ocean of advances can be summed up in five words: Building a better customer experience. Millennials In the Aisles . Over a third of millennials grocery shop two or three times a month, and 30 percent grocery shop once a week. Twenty-six percent of U.S. shoppers.

Millennials 113

Millennials Groups Study Mobile 113

PYMNTS

MARCH 3, 2020

Mobile and online banking’s prevalence has reduced physical branches’ importance, but these brick-and-mortar establishments are still vital to customers’ financial lives. Even millennials , who heavily lean on remote banking, still visit physical bank locations for more complex functions, such as loan applications.

ATM 151

ATM Fraud Study Regional 151

PYMNTS

MARCH 12, 2019

Furthermore, reports of weak holiday sales results from department stores in the U.S. The cost of acquiring customers online is going up, and lifetime value is going down. If all a customer wants is to find the fastest, cheapest transaction node for a specific product, odds are good they are buying it — or will — online.

New York 144

New York Retail Branding Online 144

PYMNTS

MAY 24, 2019

In Google Maps and Google Search, consumers can access an “Order Online” button that shows up when they look for a supported restaurant. The QSR’s revamped mobile app, as well as the addition of chicken offerings to the menu and warm weather in key areas, helped to boost customer traffic by 1.6

Google 115

Google Mobile Retail Innovation 115

PYMNTS

AUGUST 14, 2019

Omnichannel Experiences. Gennette also noted that mobile helps the company “create a better omnichannel experience” for customers by letting them shop more easily and frequently in stores and online. The collaborations allowed Macy’s to offer unique products and experiences to shoppers.

Columbus 100

Columbus DC Branding Google 100

PYMNTS

OCTOBER 16, 2017

With more than 325 years of experience as a banker to “Britain’s rich and famous,” the U.K.’s s largest private bank – also known as “Queen’s Bank” – is looking to update both its technology and its business model, Reuters reported Friday (Oct. Entrepreneurs make up 80 percent of Coutts’ clients, per the report.

Customer Experience 100

Customer Experience Course Report Online 100

PYMNTS

APRIL 30, 2018

QVC President and CEO Mike George said when the deal was announced,“By creating the leader in discovery-based shopping, we will enhance the customer experience, accelerate innovation, leverage our resources and talents to further strengthen our brands, and redeploy savings for innovation and growth. But Amazon could be back.

Branding 129

Branding Millennials Retail social media 129

NCR

MAY 9, 2017

Bankrate’s conversion of the Quizzle app (purchased from Quicken Loans in 2016) to Score & Report, white-labeled for use by community banks and credit unions, enables a branded and cost effective solution for quick adoption of new technology. FIs face shifting consumer tastes and are compelled to act quickly.

Fintech 75

Fintech Hawaii Community Bank San Francisco 75

NCR

APRIL 16, 2018

What this means is that any bank hoping to succeed in the region must have not only a strong brand, but a clear plan to distinguish itself by achieving high standards in customer experience. “Laggards will fail to deliver engaging digital experiences, will lose market share and become irrelevant within three to five years.”

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

PYMNTS

JANUARY 29, 2019

The Index shows that roughly 59 percent of consumers reported being “extremely satisfied” with their CUs, a tally that far outpaces the 45 percent of consumers who reported the same level of satisfaction with other types of financial institutions.

Innovation 176

Innovation Fintech Data Community 176

PYMNTS

DECEMBER 21, 2016

Americans, especially millennials, are hungry for restaurant innovation. According to a report on restaurant technology usage from Technomic, 79 percent of restaurant customers surveyed agree that technology improves their experience at an eatery.

social media 100

social media Survey Retail Technology 100

PYMNTS

MAY 13, 2016

The first of the new locations — which Reuters reports will occupy 10,000 square feet (in stark contrast to the average Sears store size of 138,000 square feet) at a redeveloped mall in Fort Collins, Colorado — will specialize in home appliances, a category that has always been one of Sears’ strengths.

Retail 100

Retail San Diego Los Angeles Colorado 100

FICO

DECEMBER 5, 2022

A report released by the FTC in February 2022 indicates a 71% increase in fraud in 2021, which cost consumers roughly $5.8 million identity theft reports filed in 2021, many of which relate back to banks and lenders. Third-party P2P apps, like CashApp, use a few icons very effectively to streamline their experiences.

Survey 52

Survey Fraud Digital Banking social media 52

CB Insights

JUNE 3, 2020

This shift is driving transaction volume to the payments companies behind online retailers and taking market share away from those serving physical retailers. This displacement is happening for both consumers and merchants, as merchants begin to turn to online B2B marketplaces for procurement and supplies. Banking and Lending.

Lending 75

Lending Capital Online Marketing 75

NCR

SEPTEMBER 5, 2017

Building a bank loyalty program with an attractive redemption proposition is one way to improve customer engagement, while also generating additional revenue. However, our Value of Redemption 2 report found that almost half of Americans currently do not feel satisfied following a loyalty program redemption experience.

How To 45

How To User Experience Analysis US 45

CB Insights

NOVEMBER 6, 2018

get the free 39-page beauty tech report. Download the full report to see how Amazon and other tech companies are revolutionizing beauty and personal care. In this report, we outline GAFA’s major initiatives around beauty and personal care. Search data helps brands understand shopper preferences. Consumer Insights.

Google 72

Google Apple Industry Branding 72

William Mills

MAY 11, 2016

Chip card reader for when customers are shopping online to improve security. Integrate with any online merchant site. Customers can store all of their online profiles in one secure location to improve user experience. ^KT. In 2015, 70% of customers preferred to open bank accounts through mobile channels.

Video 40

Video Mobile social media Analytics 40

PYMNTS

DECEMBER 18, 2018

With historic retailers like Toys R Us and Sears shutting their doors after more than 100 years in business, and reports of “sad Santas” in empty malls, it’s hard to not take a rather dim view of physical retail’s prospects at present. Once upon a retail day, consumers went to the store — or they went online and shopped.

Retail 140

Retail Millennials Online User Experience 140

PYMNTS

JANUARY 21, 2020

21) that Airlines Reporting Corp. Functioning as a subsidiary of ARC, nuTravel will enable its new parent to, according to a statement about the deal, “accelerate its offerings of feature-rich, omnichannel retailing solutions to airlines, travel agencies and corporate travelers to provide an integrated customer experience.

Innovation 101

Innovation Millennials Trends Examples 101

CB Insights

DECEMBER 7, 2017

Because Quicken Loans’ charges higher-than-average lending rates, it has focused especially on customer experience as a differentiator. Eighty percent of those customers were first-time home buyers and millennials were twice as likely to use their product as a competitor.

Millennials 69

Millennials Lending United States Technology 69

PYMNTS

JULY 26, 2016

Very few consumers want to pay full price for an item any longer, and there are plenty of off-price and off-brand sellers and third-party retailers lining up to get them those deals, both online and at brick-and-mortar stores. Creating a great customer experience is the driving force in fostering customer loyalty.”.

Branding 100

Branding social media Millennials Study 100