PYMNTS

APRIL 16, 2020

As of the end of 2019, eCommerce was about 15 percent of total commerce, Ekata Vice President of Strategy and Operations Arjun Kakkar told PYMNTS in a recent conversation. Another example, he said, is building in biometrics, which meet authentication requirements but greatly speed up the process.

Meeting 170

Meeting Fraud Analysis Data 170

PYMNTS

AUGUST 23, 2019

Online marketplaces for everything from retail goods to travel services to hospitality need to ensure a quick and easy way for both buyers and sellers to transact with each other— or risk losing both sides to a waiting host of competitors. Around the Payments And The Platform E conomy. To learn more, visit the Playbook’s feature story.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

DECEMBER 30, 2020

Whether through the use of online marketplaces or proprietary supplier portals, B2B sellers embraced the opportunity to connect with business customers online, while buyers reciprocated by sourcing, procuring and paying for goods the way they do in their personal lives. Embedded Finance.

Online 302

Online Meeting Payments Fintech 302

PYMNTS

JUNE 8, 2020

The COVID-19 pandemic has led consumers to try digital tools for grocery shopping, and the total number of online grocery orders in the U.S. That month saw 40 million customers head online to shop for groceries, and these customers are expecting their preferred chains to keep up with that shift. . reached a record 62.5

Online 144

Online Mobile Tools Retail 144

PYMNTS

JULY 15, 2019

The store itself is located in the center of the financial district of Beijing; the company says it is the first express format location created to meet the needs of the modern urban lifestyle in the country. The store also has a dedicated area for Starbucks Delivers orders, with “quick and easy” pickup supported by baristas.

Online 131

Online Retail Mobile United States 131

Perficient

NOVEMBER 17, 2020

Some of these solutions were set up in a matter of days, providing immediate results to drive operations forward. The Paycheck Protection Program (PPP) is an excellent example of how banks leveraged technology to meet customer needs. Mobile end-to-end account opening is one of those areas. Banks have seen a 14.5%

Mobile 294

Mobile Online Conference Customer Experience 294

PYMNTS

SEPTEMBER 22, 2020

With the pandemic accelerating businesses' digital shift , small retail buyers have shifted their buying operations to the B2B eCommerce realm, and for many, the online marketplace operates in lieu of a procurement solution. Yet for small vendors, prioritizing the buyer experience can be a challenge with limited resources.

Cards 235

Cards Capital Online Security 235

PYMNTS

MAY 2, 2017

Mastercard today announced the appointment of CIO Ed McLaughlin to president, Operations and Technology. In this space, customer experience is more important than ever. Everyone likes to talk about the T in operations and technology,” McLaughlin said. And likewise, knowing when to hold back.

Operations 109

Operations Technology Examples Mobile 109

PYMNTS

MAY 4, 2020

The inaugural edition of the Payments Powering the Platform Economy Report , a collaboration of PYMNTS and Payoneer , offers an in-depth examination of how tailoring payments to geographic markets helps online sellers connect customers with goods during periods of upheaval, or in the regular course of business.

Payments 130

Payments Customer Experience Regional Online 130

PYMNTS

DECEMBER 28, 2020

declined by 7 percent over the past five years, for example, and some credit unions are also reportedly considering more physical branch shutdowns as their members move online. Some customers are in-branch banking loyalists, however, and financial institutions (FIs) would do well to heed their preferences.

ATM 182

ATM Meeting United States Industry 182

PYMNTS

JUNE 5, 2020

the British online grocer, have announced a joint plan to build three customer fulfillment centers. Through our strategic partnership, we are engineering a model for these regions, leveraging advanced robotics technology and creative solutions to redefine the customer experience.”.

Regional 131

Regional Online Customer Experience Survey 131

PYMNTS

AUGUST 7, 2020

While the barriers to reaching an international consumer base are low thanks to innovations in eCommerce, online retailers and merchants still struggle to provide their global consumers with the same payments experience their domestic ones have. Providing Payer Certainty. “Consumers want that kind of clarity and certainty.”

Policies 302

Policies Online Retail Payments 302

Abrigo

MARCH 2, 2023

Takeaway 3 Financial institutions can use focused tech spending to make sure solutions will meet needs and provide appropriate ROI. To its credit, Southwest was investing in customer-facing technology. A failure in back-office technology directly affects customer experiences. Don’t be Southwest Airlines.

Technology 195

Technology Lending Community Software 195

Cisco

JANUARY 26, 2022

Incumbent financial institutions continue to build trust- based relationships through the expertise of their financial professionals while pursuing digitization to optimize customer experience and improve operational efficiency. Along this journey, institutions should focus on three guiding principles: Focus on Convenience.

Meeting 100

Meeting Customer Experience Study Tools 100

PYMNTS

JUNE 19, 2018

The deal will give PayPal greater strength in eCommerce and online marketplaces, PayPal said in a statement. Marketplace sales accounted for 50 percent of all online sales in 2017, according to an estimate provided by PayPal. Jetlore’s platform is used by some of the leading retailers around the globe.

San Francisco 125

San Francisco Austin Online Retail 125

PYMNTS

FEBRUARY 21, 2020

As Pizza Hut stumbles financially and Domino’s races ahead, the commitment to the customer experience is under a microscope, and home delivery is a critical element of that experience. A seamless experience is simply defined in multiple ways in today’s purchasing journey,” said a QSR report. percent of large operations.

Customer Experience 146

Customer Experience Operations Millennials Online 146

PYMNTS

DECEMBER 27, 2016

At Enova International, provider of online financial services to non-prime consumers and small businesses, we see innovation driving business performance, growth, customer satisfaction and bottom-line results. Making more intelligent debiting decisions can be the difference between optimized operations — or not operating at all.

Analytics 110

Analytics Innovation Payments eBook 110

PYMNTS

MAY 22, 2019

Numerous businesses in Canada operate global marketplaces. With the firms partnering up, Canadians will be able to log in to their mobile or online banking services and send funds using the Interac e-Transfer brand. “Consumers and businesses today operate globally. Citing the World Bank, the companies said $25.4

Payments 192

Payments National Branding Customer Experience 192

PYMNTS

JUNE 17, 2020

With its new importance as a revenue stream, mobile ordering is driven in part by reviews and the exchange of customer data. Where you find customer data, you also find cybercrooks. Successful attacks are often the result of inadequate digital defenses meeting these methods. A Fraudster’s Feast.

Tools 141

Tools social media Fraud Mobile 141

PYMNTS

NOVEMBER 22, 2017

The company posted $886 million in revenue, with QuickBooks Online subscriptions growing 56 percent year-over-year to 2.55 QuickBooks Online Self-Employed saw growth, too, with subscribers making up a sixth of all QuickBooks Online subscribers, hitting 425,000 (up from 390,000 in the prior quarter). million subscribers.

Taxes 139

Taxes Online Conference Customer Experience 139

Cisco

APRIL 12, 2022

Commerce disruptor Amazon has found value in operating physical stores, financial institutions should be able as well. This strategy allows customers to go, see, touch, question and understand the products by speaking with representatives. Optimize branch operations. This is where Cisco technology can help. Empower the branch.

America 109

America Customer Experience Operations Survey 109

PYMNTS

DECEMBER 29, 2020

Whether it’s simple online purchases or banking, or more complex areas like cryptocurrency or money laundering, Trevor Wingert , a senior know your customer (KYC) and anti-fraud solutions consultant for GeoGuard , told PYMNTS that rapidly changing use cases and technology highlight gaps in the current security approaches being used.

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

SEPTEMBER 18, 2019

The idea, as explained in a new PYMNTS interview with Adam Levene, founder of a retail technology company called Hero , is to plug the physical store, so to speak, into the larger digital and mobile worlds where consumers are increasingly operating. Transforming Retail. It’s a great time to be transforming retail,” Levene said.

How To 176

How To New York City Retail Mobile 176

Abrigo

FEBRUARY 23, 2022

Making small business loans efficient and worthwhile Digitalizing the lending process can help financial institutions win small business loans and meet customers' needs. The good news is that some vendors can assist financial institutions with process optimization and management changes to help them improve policy and operations.

How To 195

How To Lending Software Survey 195

PYMNTS

SEPTEMBER 18, 2019

Online marketplaces need to meet higher and higher standards if they want to keep customers from the competition. As online shopping is now a global endeavor, that can be trickier than it seems. Online Marketplaces and the $1.8 What’s New in the Platform Economy. Counterfeit Problem. trillion by 2020.

Online 126

Online Case Study Branding Fraud 126

PYMNTS

JUNE 25, 2019

Yet, when one views the global digital economy and landscape, it’s easy to think that the whole world of retail is, indeed, moving toward a future that will be defined by online marketplaces. Apologies to the Bard — and some of our high school English teachers — for tweaking that famous line. Moving Parts.

Operations 143

Operations Software Online Payments 143

PYMNTS

SEPTEMBER 24, 2019

As described in a recent PYMNTS interview, Ahmed Beshry, co-founder at Caper , talked about how so-called smart grocery carts might serve to please different types of customers and a variety of grocery operators. You cannot replace that experience (online).” New Funding. The discussion took place at an exciting time.

Retail 125

Retail Innovation Technology Mobile 125

PYMNTS

APRIL 15, 2019

Because the company takes a percentage of each sale from its third party sellers, as well as additional logistics fees via the Fulfilled by Amazon service, the operations now amount to twice as much in revenue for Amazon as its own eCommerce services in which Amazon sources and sells products directly.

Strategy 184

Strategy Customer Experience Online Analytics 184

PYMNTS

DECEMBER 9, 2020

The takeover signaled an evolution of the company's business model from a traditionally business-to-consumer (B2C) seller, to one that includes business-to-business (B2B) operations. It’s accelerated online shopping, and it’s doing the same thing for businesses. Embracing Existing Payments Infrastructure.

Innovation 297

Innovation Fintech Cards Payments 297

Cisco

DECEMBER 7, 2020

Many financial institutions are recognizing the opportunity to accelerate cross-channel strategies that further enhance digital channels, provide more convenience and flexibility, and improve the overall customer experience. And make no mistake, these goals include improving customer experience in retail branches as well.

Meeting 82

Meeting Video Customer Experience Innovation 82

PYMNTS

MAY 21, 2020

As PYMNTS found in a study published earlier this month, 42 percent of consumers are engaging in even the most routine activities online, and as much as $158 billion in brick-and-mortar sales are moving to digital channels. It’s no longer just a matter of, ‘can I take a credit card online?’” said Benson.

Payments 256

Payments Cards Online Apple 256

PYMNTS

JUNE 29, 2020

Running on the cloud also enables FIs to craft innovative services tailored to customers’ needs, she said, as banks can use the technology to test and scale solutions without straining their networks. This adaptability is key because the pandemic is accelerating consumers’ migration to online and mobile banking products.

Mobile 174

Mobile Digital Banking System Innovation 174

PYMNTS

DECEMBER 28, 2018

What some financial institutions have come to realize is that collaborating with FinTechs can enable them to offer cutting-edge solutions while reserving resources to invest in meeting those advisory needs. bank branches in 2017 “reflects the industry’s ongoing evolution to serve customers more effectively while reducing operating costs.”.

Fintech 177

Fintech Customer Experience Tools Technology 177

PYMNTS

MAY 7, 2019

shoppers online this year, and retailers need to get creative to keep up. Amazon flipped that on its head and made logistics the driver of customer experience.”. Having big customers like Walmart known for high standards brings legitimacy to our business,” Flexe CEO Karl Siebrecht said. “We million infusion of cash.

New York 108

New York Retail Customer Experience Meeting 108

Accenture

JULY 8, 2019

As personal banking experiences continue to drive up the expectations of small- and medium-sized (SME) banking customers, many questions are arising for banks in this marketplace. But even for greenfield banks built to be digital from the ground up, online banking has its limits—especially with SMEs.

Tools 150

Tools Management Customer Experience Technology 150

Abrigo

FEBRUARY 27, 2020

This means having processes and people in place for bringing in borrowers, identifying the right loans to book, pricing them correctly, and closing loans quickly and efficiently enough to meet customer needs and institutional goals. Standardizing, automating processes leads to scale. That’s scale.” 21, 2019 – Jan.

Lending 243

Lending Survey Data System 243

PYMNTS

JANUARY 20, 2020

However, Fodor didn’t meet with PYMNTS to simply give a tired account of how eCommerce is outpacing physical retail. The online experience is just getting that much better, as far as ease,” he said. Clothing, in fact, stands as a strong example of retail moving from the physical realm to online. Apparel Questions.

Data 147

Data Retail Mobile Iowa 147