Perficient

JANUARY 14, 2021

and Intelligent Data offer audiences expert insights on how digital technology can transform business and reshape customer experiences today. What if You Could Do 5 Years of Digital Marketing in 6 Months? Season 1 includes episodes on: Data and customer experience trends in financial services. And much more!

Digital Strategies 499

Digital Strategies Customer Experience Trends Data 499

PYMNTS

FEBRUARY 21, 2020

B2C trends are bleeding into the B2B space and forcing corporate sellers to become digitally savvy — and fast. The trend is unlikely to abate as younger generations gain greater influence in corporate buying. Balancing robust security and seamless B2B purchasing experiences will allow ambitious vendors to get ahead.

Customer Experience 152

Customer Experience Fraud Millennials Online 152

Independent Banker

DECEMBER 31, 2022

We’ve got capital market resets that are potentially happening, technology advancements and continued heightened digital expectations. Top trends in payments. As 2023 kicks off, community banks can respond to today’s payments landscape by addressing five key trends. Create frictionless customer experiences.

Trends 140

Trends Payments Community Bank Texas 140

FICO

JUNE 16, 2023

In case you didn’t get a chance to attend this year, here’s a recap of the top customer management experience themes and presentations. This means re-thinking legacy systems and breaking down silos that separate data and lines of business, in order to provide truly connected customer experiences.

Trends 52

Trends Management Customer Experience Resources 52

PYMNTS

JANUARY 19, 2021

While the coronavirus crisis certainly accelerated the drive toward digital, the mid-market's commerce digitization push was well underway before the pandemic hit. Corporate buyers are quickly shifting their purchasing habits online, and seeking more efficient experiences from product sourcing through to checkout.

Online 275

Online Marketing Payments Operations 275

Perficient

JULY 19, 2023

By harnessing the power of AI, regional insurance carriers can streamline their operations, enhance customer experience, and make more informed decisions. Personalized Customer Interactions AI-powered systems enable regional insurance carriers to deliver personalized customer experiences.

Regional 221

Regional Customer Experience Strategy Policies 221

Independent Banker

DECEMBER 31, 2022

In response, ICBA is expanding its digital education programming and resources to ensure community bankers have what they need to differentiate themselves from the competition and vie for market share. Embedded finance is expected to increase exponentially over the next few years, opening up new markets and enhancing customer experiences.

Innovation 103

Innovation Trends Community Bank Community 103

Accenture

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report.

Customer Experience 151

Customer Experience Payments User Experience Innovation 151

Accenture

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report.

Customer Experience 150

Customer Experience Payments User Experience Innovation 150

PYMNTS

JUNE 19, 2020

Honest customer feedback can be critical to improving customers’ experiences at QSRs as restaurants reopen and invite consumers into reconfigured dine-in areas. Hot Head Burritos relied heavily on social media marketing efforts as many states rolled out stay-at-home orders. Expediting Guest Recovery.

Customer Experience 141

Customer Experience social media Ohio Operations 141

Perficient

JULY 11, 2022

Buy now, pay later (BNPL) is a type of point-of-sale installment loan that partners with retailers to allow consumers to pay for their purchases in multiple equal payments. which is a huge draw to using BNPL as a non-cash payment method.

Fintech 474

Fintech Trends South Dakota Apple 474

PYMNTS

JUNE 22, 2016

With so much data available, is your organization harnessing it in the most efficient way in order to truly reap all the benefits of big data including driving innovation and improving the customer experience? – Insider perspective on leading industry trends and how using predictive analytics will bring more value to businesses.

Customer Experience 104

Customer Experience Chicago Analytics Big Data 104

Celent Banking

FEBRUARY 1, 2017

This is the third article in a weekly series highlighting trends and themes from Celent’s Model Bank submission process. Customer experience initiatives are typically the most numerous. Customer experience initiatives are typically the most numerous. Three themes stand out this year.

Customer Experience 100

Customer Experience Branding Boston Innovation 100

PYMNTS

DECEMBER 22, 2020

The automotive market continues to fire on all cylinders despite the pandemic as online and offline sales have either remained flat or trending up for Q3. As a result, sales trended down in November and for the first two weeks of December, which were down 4 percent compared to 2019. But not for long.

Marketing 165

Marketing Online Trends Branding 165

Perficient

SEPTEMBER 10, 2020

executives by Duke’s Fuqua School of Business shows that due to pressures brought on by the COVID economy “nearly 2/3 of companies are shifting resources to create better digital interfaces and more engaging digital experiences.”. Becoming digital is the best way to keep pace with changing market realities and customer expectations.

Digital Strategies 405

Digital Strategies Strategy Customer Experience Leadership 405

Perficient

FEBRUARY 28, 2024

With new risks, shifting market dynamics, and the unstoppable march of technology, the insurance industry finds itself at a crossroads. Artificial intelligence (AI) emerges as a pivotal force within the insurance industry, especially for regional carriers seeking to thrive in a competitive and dynamic market.

Innovation 251

Innovation Regional Strategy Trends 251

PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. In other markets, the rise of marketplaces is giving old organizations new perspective.

Millennials 165

Millennials Trends Meeting social media 165

FICO

JUNE 21, 2021

Many credit card issuers were faced with making new operational decisions, adapting to new regulations, and providing a safe and engaging customer experience. This market update will help you keep a pulse on the changing circumstances that the pandemic has on consumers and payment trends.

Trends 52

Trends Marketing Payments US 52

Perficient

AUGUST 13, 2021

A brand may bring a customer in the door, but pricing seals the deal. The pandemic accelerated this trend. A JD Power survey found that 54% of auto insurance customers took some policy action to control the cost of their policy, including 17% who reduced coverage and 12% increased deductibles.

Policies 294

Policies Customer Experience Branding Survey 294

Independent Banker

FEBRUARY 28, 2023

Illustration by The Laundry Room/Stocksy Customer data fuels efficient and effective marketing these days. Andrew Catalano, Austin Williams While most community banks aren’t yet using first-party data for marketing purposes to grow revenue and retain customers, experts say those willing to invest in the effort can reap big rewards. “To

Community Bank 129

Community Bank Community Marketing Data 129

Perficient

AUGUST 6, 2020

As you navigate the current landscape, providing a personalized and superior customer experience is more important than ever before. Successful leaders recognize that communicating with customers effectively can be the difference between standing out or losing a customer to a competitor – especially now.

US 309

US Customer Experience Strategy National 309

Independent Banker

AUGUST 31, 2021

Experts point to a strategy built on customer input and relationship-building. A barrage of new payments potential has shaped the market since the start of the pandemic. Those answers are going to come in from those deep relationships that community bankers have with their customers.”. The customer connection.

Trends 91

Trends How To Payments Community Bank 91

Perficient

NOVEMBER 30, 2020

There is no doubt that the role of the Chief Marketing Officer (CMO) has changed significantly in the past decade. This is not a short-term trend either. Therefore, CMOs are responsible for the entire customer experience from awareness to advocacy.

Branding 378

Branding UX Customer Experience Marketing 378

PYMNTS

SEPTEMBER 21, 2018

Governments may not be known for keeping up with cutting-edge technology, but that doesn’t mean they don’t take note of the trends — especially when it comes to tools for collecting revenue. With the global speech-based interactive voice response (IVR) software market predicted to rise at a compound annual growth rate (CAGR) of 12.1

Trends 152

Trends Security Technology Training 152

South State Correspondent

MAY 1, 2024

Gentle Monster Background Founded in 2011 by Kim, Gentle Monster initially struggled to break through against large brands like Luxottica which controls an estimated 30% of the US market, and is behind almost every single designer eyeglass brand you can think of, including Ray-Ban, Oakley, Armani, Ralph Lauren, Chanel, Prada and many more.

Innovation 195

Innovation social media Branding Marketing 195

FICO

MAY 17, 2023

FICO is on a mission to unlock the potential of Applied Intelligence and create a connected end-to-end customer experience. Which market trends matter – both in business and technology? Let’s take a look at some of the market trends that may resonate and be top of mind or perhaps a challenge.

Customer Experience 97

Customer Experience Innovation Trends Strategy 97

Insights on Business

JANUARY 10, 2017

They are buying experiences. But leading companies are looking at this trend with great interest and are either planning or already changing strategies to cope with this new marketplace reality. Many major hotel chains are aware that their market valuation has been eclipsed by Airbnb. However, that may just be a point-in-time.

Customer Experience 87

Customer Experience social media Video Innovation 87

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. Image credit: iStock/Jirsak.

Customer Experience 80

Customer Experience Data Branding social media 80

PYMNTS

DECEMBER 11, 2019

Consumers are beginning to express more preferences regarding their buying and selling experiences on online marketplaces, which are seeing an increased amount of competition in the market as they attempt to hold onto their customer bases. Outdoorsy Discusses How Buyer, Seller Pay ments Are Changing The Sharing Economy.

Marketing 132

Marketing Millennials social media Case Study 132

NCR

APRIL 18, 2017

We know that in today’s challenging and competitive market, all businesses are striving to do their best, regardless of the industry, where the key focus is to enhance the customer experience and stay competitive. NCR have put together a whitepaper that explores the future trends in retail banking in the European Market.

Trends 45

Trends Retail Marketing Customer Experience 45

PYMNTS

MARCH 1, 2017

in September 2015, and since then, Billingsley said the company has experienced many learning opportunities as it continues to expand within the market. Klarna launched its financing platform in the U.S.

Customer Experience 100

Customer Experience Millennials Branding Cards 100

Perficient

OCTOBER 20, 2020

For example, our client, a leading fabric and craft retailer , was experiencing issues with extending its customer experience online and needed help improving inventory visibility within its supply chain and OM system. As a result, the customer experience improved and our client saw record sales numbers during the COVID-19 pandemic.

System 324

System How To Customer Experience Meeting 324

Payments Source

JANUARY 1, 2018

And what are the existing and emerging technologies that marketing teams will be spending more on in 2018? Whether you sell into the Marketing Department or you are marketer, check out our predictions for marketing spend in 2018, based on trends from year-over-year survey results. CASE STUDY] Data-Agnostic?

Trends 72

Trends Customer Experience Survey Data 72

FICO

MAY 27, 2021

Having the ability to react in advanced and more assertively to market demands will instantly change how a consumer interacts with a company. It is the decision-making platforms that guarantee the effectiveness of these processes and contributes to the loyalty and enchantment of the end customer.

Customer Experience 52

Customer Experience Guidelines Operations Analysis 52

PYMNTS

MAY 18, 2018

CEO Steve Easterbrook recently noted that the burger giant’s app adoption rates are low, and said that the fast food chain will focus on improving user experience, increasing the technology’s reliability and better training employees before making major attempts to market the service. How Chipotle Tackles Mobile Ordering Demand.

Trends 134

Trends Mobile User Experience Training 134

Perficient

SEPTEMBER 29, 2020

In August, we surveyed 154 marketing executives to find out what they think is likely to happen this holiday season and how they’re preparing for it. I’m the Principal for the Digital Marketing Solutions Business Unit here at Perficient. With me today is Jim Hertzfeld, our Chief Digital Strategist. Eric: Awesome.

Marketing 294

Marketing Branding Data Industry 294

Perficient

OCTOBER 26, 2020

Improved Consumer Experience Possibilities with 5G. Consumer markets have tried to deliver Immersive and personalized customer experiences with fits and starts, but with limited success. Consumers expect flawless experiences and to-date, existing networks have been a barrier to that. Video/Live Streaming.

Video 476

Video United States Apple Innovation 476