PYMNTS

JANUARY 19, 2021

While the coronavirus crisis certainly accelerated the drive toward digital, the mid-market's commerce digitization push was well underway before the pandemic hit. Corporate buyers are quickly shifting their purchasing habits online, and seeking more efficient experiences from product sourcing through to checkout.

Online 275

Online Marketing Payments Operations 275

PYMNTS

JANUARY 18, 2018

Regulation has undoubtedly acted as a catalyst to major financial services trends in areas like small business (SMB) lending, faster payments and, most recently, open banking and collaboration with FinTechs. In its Global Banking Outlook 2018 survey , EY assessed 221 financial institutions across 29 markets. Optimism Up.

Regulation 156

Regulation Innovation Fintech Marketing 156

PYMNTS

DECEMBER 9, 2020

It was also indicative of a growing trend of B2C merchants expanding into the B2B realm in an effort to take advantage of a surging market. The takeover signaled an evolution of the company's business model from a traditionally business-to-consumer (B2C) seller, to one that includes business-to-business (B2B) operations.

Innovation 297

Innovation Fintech Cards Payments 297

FICO

JUNE 16, 2023

In case you didn’t get a chance to attend this year, here’s a recap of the top customer management experience themes and presentations. This means re-thinking legacy systems and breaking down silos that separate data and lines of business, in order to provide truly connected customer experiences.

Trends 52

Trends Management Customer Experience Resources 52

Perficient

OCTOBER 26, 2020

Improved Consumer Experience Possibilities with 5G. Consumer markets have tried to deliver Immersive and personalized customer experiences with fits and starts, but with limited success. Consumers expect flawless experiences and to-date, existing networks have been a barrier to that. Video/Live Streaming.

Video 476

Video United States Apple Innovation 476

Perficient

JULY 11, 2022

However, some speakers at the hearing had many positive things to say about the BNPL model and the benefits of innovative new Fintech products in general, crediting them for increasing inclusion in the financial services industry for underserved and low/no credit individuals. According to Kristen E.

Fintech 474

Fintech Trends South Dakota Apple 474

Perficient

SEPTEMBER 10, 2020

executives by Duke’s Fuqua School of Business shows that due to pressures brought on by the COVID economy “nearly 2/3 of companies are shifting resources to create better digital interfaces and more engaging digital experiences.”. Becoming digital is the best way to keep pace with changing market realities and customer expectations.

Digital Strategies 405

Digital Strategies Strategy Customer Experience Leadership 405

FICO

MAY 17, 2023

FICO is on a mission to unlock the potential of Applied Intelligence and create a connected end-to-end customer experience. In fact, we are so committed to this and believe in it so deeply that we have changed our mission Here it is: Applied Intelligence – powering your customer connections. Innovation is incredibly important.

Customer Experience 97

Customer Experience Innovation Trends Strategy 97

Perficient

JULY 19, 2023

By harnessing the power of AI, regional insurance carriers can streamline their operations, enhance customer experience, and make more informed decisions. Personalized Customer Interactions AI-powered systems enable regional insurance carriers to deliver personalized customer experiences.

Regional 221

Regional Customer Experience Strategy Policies 221

PYMNTS

JUNE 22, 2016

With so much data available, is your organization harnessing it in the most efficient way in order to truly reap all the benefits of big data including driving innovation and improving the customer experience? CEO, Market Platform Dynamics. Digital Discussion Presenters: Joe DeCosmo. Digital Discussion Host: .

Customer Experience 104

Customer Experience Chicago Analytics Big Data 104

Celent Banking

FEBRUARY 1, 2017

This is the third article in a weekly series highlighting trends and themes from Celent’s Model Bank submission process. Customer experience initiatives are typically the most numerous. Customer experience initiatives are typically the most numerous. Three themes stand out this year.

Customer Experience 100

Customer Experience Branding Boston Innovation 100

PYMNTS

JUNE 19, 2020

Honest customer feedback can be critical to improving customers’ experiences at QSRs as restaurants reopen and invite consumers into reconfigured dine-in areas. Hot Head Burritos relied heavily on social media marketing efforts as many states rolled out stay-at-home orders. Expediting Guest Recovery.

Customer Experience 141

Customer Experience social media Ohio Operations 141

PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. In other markets, the rise of marketplaces is giving old organizations new perspective.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

MARCH 17, 2020

Simply put, the back-office systems are ill-equipped to handle the demands of technological innovation, especially as financial services cross channels. You want to provide your customer with new and differentiated services, but at the same time, there are limitations to systems’ ability to scale without affecting stability or performance.”.

Innovation 228

Innovation Payments System Security 228

PYMNTS

JUNE 12, 2019

The myth of the lone (and possibly mad) scientist died out a long time ago, as the industrial age led to teams of researchers working together (or at healthy cross purposes) to enable innovation. This QR code can lead to a more expensive transaction and a less seamless experience compared to NFC.”.

Innovation 192

Innovation Retail Metro Case Study 192

PYMNTS

MAY 23, 2019

When it comes to innovation, go to the source. has joined the ranks of companies and brands setting up innovation labs. QSR Innovation. The PepsiCo innovation effort comes at a time of significant technology development in the world of restaurants, including quick service restaurants (QSRs). In other words, PepsiCo Inc.

Innovation 148

Innovation Retail Operations Technology 148

Independent Banker

AUGUST 31, 2021

How do you navigate the constant churn of innovations or disruptors? Experts point to a strategy built on customer input and relationship-building. A barrage of new payments potential has shaped the market since the start of the pandemic. The customer connection. The customer drives everything,” Laverdure says.

Trends 91

Trends How To Payments Community Bank 91

Perficient

SEPTEMBER 15, 2020

Savvy healthcare innovators leverage the power of consumerization by first observing what works in domains outside of their own, and then adapting those successes to address their own challenges. What might you learn from studying emerging innovations used by virtual personal trainers, e-learning platforms, or even credit card companies?

User Experience 427

User Experience Innovation Branding Customer Experience 427

Independent Banker

FEBRUARY 28, 2023

Illustration by The Laundry Room/Stocksy Customer data fuels efficient and effective marketing these days. Andrew Catalano, Austin Williams While most community banks aren’t yet using first-party data for marketing purposes to grow revenue and retain customers, experts say those willing to invest in the effort can reap big rewards. “To

Community Bank 129

Community Bank Community Marketing Data 129

PYMNTS

DECEMBER 11, 2019

Consumers are beginning to express more preferences regarding their buying and selling experiences on online marketplaces, which are seeing an increased amount of competition in the market as they attempt to hold onto their customer bases. Some marketplaces are finding innovation in this space easier than others.

Marketing 132

Marketing Millennials social media Case Study 132

Insights on Business

JANUARY 10, 2017

They are buying experiences. But leading companies are looking at this trend with great interest and are either planning or already changing strategies to cope with this new marketplace reality. Many major hotel chains are aware that their market valuation has been eclipsed by Airbnb. However, that may just be a point-in-time.

Customer Experience 87

Customer Experience social media Video Innovation 87

Perficient

APRIL 14, 2022

Looking to the future, broader societal trends will influence commerce processes used for product development and distribution. New product opportunities are being driven by innovation and market conditions. Some considerations for future commerce processes include: . Understanding Our People .

Strategy 332

Strategy Tools Industry Customer Experience 332

PYMNTS

JULY 18, 2019

Depending on where you look, the chasm yawns wide when it comes to innovating with new technologies or features. In a PYMNTS interview with Karen Webster, Joe DeRosa, EVP of Global Sales at i2c , discussed the findings of the July 2019 Innovation Readiness Playbook , subtitled “Leveling the Playing Field for Different-Sized FIs.”

Innovation 155

Innovation Study Technology Millennials 155

Accenture

MARCH 6, 2020

To respond effectively, they need to attain a similar degree of agility throughout their onboarding and customer lifecycle management (CLM) processes—enabling them to protect their revenue base, bring innovative products to market faster and deliver market-leading customer experiences.

Customer Experience 195

Customer Experience Innovation Management Marketing 195

PYMNTS

JULY 5, 2017

Innovation is both genesis and lifeblood for companies, especially within the payments space. PYMNTS: How would you define Applause’s approach to innovation? PYMNTS: How would you define Applause’s approach to innovation? Our approach to innovation is two-fold. First and foremost, we’re focused on the needs of customers.

Innovation 121

Innovation Customer Experience Mobile Security 121

FICO

FEBRUARY 14, 2023

Executives, digital innovators, DevOps leaders, and line of business leaders must come together to drive this transformation forward. Firstly, data science and product management teams can work more productively together to drive deeper insights across the organization’s operations and customer data.

Trends 52

Trends Tools Data Innovation 52

FICO

MAY 27, 2021

Having the ability to react in advanced and more assertively to market demands will instantly change how a consumer interacts with a company. It is the decision-making platforms that guarantee the effectiveness of these processes and contributes to the loyalty and enchantment of the end customer. by Alexandre Graff.

Customer Experience 52

Customer Experience Guidelines Operations Analysis 52

Perficient

OCTOBER 20, 2020

For example, our client, a leading fabric and craft retailer , was experiencing issues with extending its customer experience online and needed help improving inventory visibility within its supply chain and OM system. As a result, the customer experience improved and our client saw record sales numbers during the COVID-19 pandemic.

System 324

System How To Customer Experience Meeting 324

Insights on Business

OCTOBER 3, 2018

IBM RegTech Innovations. Mounting pressures on financial institutions to drive out costs, improve customer experience, complete with emerging players, and comply with new regulation mean that adopting advanced technologies will not be optional. Key Areas for Digital Disruption within Financial Services.

Industry 155

Industry Innovation blockchain Compliance 155

Celent Banking

FEBRUARY 28, 2017

This is the next article in a weekly series highlighting trends and themes from Celent’s Model Bank submission process. Product Innovation — for demonstrating the ability to launch multiple innovative products. Join us for the 10 th annual Innovation and Insight Day on April 4 th in Boston.

Innovation 100

Innovation Lending Boston Trends 100

Celent Banking

FEBRUARY 28, 2017

This is the next article in a weekly series highlighting trends and themes from Celent’s Model Bank submission process. Product Innovation — for demonstrating the ability to launch multiple innovative products. Join us for the 10 th annual Innovation and Insight Day on April 4 th in Boston.

Innovation 100

Innovation Lending Boston Trends 100

Insights on Business

JULY 23, 2018

The IBM Institute for Business Value (IBV) has uncovered key trends that defines this rapidly evolving landscape. CxOs are somewhat divided about whether the innovation focus will be on new or established markets. So, given this environment, what are the most likely go-to-market strategies that these CxOs will apply?

Innovation 96

Innovation Security Case Study Strategy 96

Independent Banker

FEBRUARY 28, 2022

Innovation is a priority for ICBA. That’s why we’ve spent the past three years educating community bankers on the why of innovation: why bankers should be thinking about innovation, why innovation is a top priority in a digital-first environment and why now is the time to act. Performance marketing.

Community Bank 148

Community Bank Community Innovation Tools 148

Perficient

JANUARY 25, 2021

While Haven was meant to address the sticky web of hospital, insurers, and pharma relationships, the real innovation must come from existent players who have a stake in that web and are already on the field. Demographic Trends are Reshaping Healthcare Now and Forever – and Why That Matters. Rise of the Experience.

Community 429

Community System Trends Tools 429

PYMNTS

DECEMBER 6, 2017

In short, customers want innovation, but restaurants, largely, aren’t giving it to them. The Index’s inaugural edition explores why companies in the $230 billion QSR space struggle to innovate, and how they can change that reputation. According to PYMNTS research, most brands in the QSR space are losing the innovation race.

Innovation 120

Innovation Study St. Louis Google 120

PYMNTS

DECEMBER 27, 2018

Open banking, bank APIs and data sharing flourished in 2018, with small business and corporate financial services squarely in the path of this financial services trend as banks and FinTechs consider new ways to enhance business payments, accounting, treasury and financial management. Yet the trend isn’t without its complications.

Customer Experience 191

Customer Experience Survey Trends Data 191

PYMNTS

NOVEMBER 16, 2020

The share of total retail sales transacted online has surged since the start of this year, and this trend appears likely to hold in the months and years ahead amid continued anxieties about in-store shopping.”. “This development is fitting, considering the degree to which commerce has shifted online since the pandemic. told PYMNTS.

Cards 239

Cards Payments Innovation Customer Experience 239