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Why Augmented Reality is Crucial to Improving the Ecommerce Customer Experience

Perficient

We’ve typically seen that this lends itself to focus on areas such as ratings, reviews, and online price shopping, but trends are now showing there are other effective methods for online, as shoppers want to engage with products both at an experiential level and to ensure the best fit for their needs. Giving the Consumer Control.

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Trends Shaping the Insurance Industry in 2024

Perficient

This blog was co-authored by Perficient’s Insurance Principal and expert: Brian Bell As we step into 2024, the insurance industry faces significant transformations driven by technological advancements and evolving customer expectations. Focusing on tailored customer experiences to enhance engagement and satisfaction.

Trends 221
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A Bank Automation Summit Preview: Key 2023 Banking Automation Trends

Perficient

I want to take this opportunity to share the latest hyper-automation trends from my observations in working with clients in the banking industry. Next, we’re observing a continuously increased focus on customer experience.

Trends 474
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Top 6 Trends for the Banking Industry in 2024

Perficient

As institutions adapt, Perficient’s Chief Strategist of financial services and expert, Scott Albahary, has identified six key trends to shape the banking landscape in the year ahead. Intelligent automation and other data analytic tools enable banks to optimize processes, enhance decision-making, and improve customer experiences.

Trends 221
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Digitally Transforming the Engagement Experience for Financial Institutions

Customer experience has become a key differentiator. Learn how to launch your digital transformation by incorporating two customer experience trends into your digital transformation strategy: self-service & personalization.

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Bank Customer Experience Summit to tackle innovative banking/customer trends

ATM Marketplace

The Bank Customer Experience Summit will analyze the cutting edge of customer and banking trends and will be held in tandem with the Interactive Customer Experience Summit in Charlotte, North Carolina from Sept. 11 to 13.

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Bank Customer Experience Summit registration closing

ATM Marketplace

The Bank Customer Experience Summit, held jointly with the Interactive Customer Experience Summit from Sept. 11 to 13 in Charlotte, North Carolina, will focus this year on customer experience trends across multiple industries. Online registration for the joint event closes this week on Sept.

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Digital Transformation's Impact on Account Opening for Banks

Digital transformation is a key component in improving the customer experience in an ever-changing landscape. Digital transformation in account opening is the integration of streamlined processes to enhance the customer journey.