PYMNTS

AUGUST 12, 2020

Seamless customer experiences are essential because consumers that face onboarding strains are likely to seek services elsewhere, Rodrigo Rodríguez , assortment and merchandising regional manager for Latin American eCommerce marketplace Linio , explained in a recent PYMNTS interview.

Customer Experience 197

Customer Experience Maine Regional America 197

PYMNTS

JANUARY 14, 2021

Restrictions on in-branch interaction are now causing financial institutions (FIs) to better engage with consumers and offer personalized banking experiences with mobile apps, online chat and contextual video content. This suggests that consumers use them more than they would like, or may have expected to, during the pandemic.

Video 224

Video social media Millennials Data 224

PYMNTS

DECEMBER 29, 2016

Facing a downturn in customer foot traffic and fierce competition from major online players like Amazon, some physical retailers are now turning to Payments-as-a-Service solutions as a way to level the playing field by improving the customer experience.

Online 144

Online Report Massachusetts Customer Experience 144

PYMNTS

MAY 23, 2019

Digital banking is not the main element that drives consumers toward using a credit union. However, as Lumin Digital President Jeff Chambers told Karen Webster in a recent conversation, that doesn’t mean the digital banking experience isn’t critical to credit unions’ relationships with their members.

Online 123

Online Millennials Digital Banking Maine 123

PYMNTS

APRIL 28, 2020

That’s good news for consumers, great news for the payments ecosystem but a mixed bag of news for retailers, particularly the Main Street small- to medium-sized businesses that have been, as a group, slow to embrace digital. There is so much innovation that can come out of this. Visa has already seen the signs. “I’m

Maine 273

Maine Payments Innovation Customer Experience 273

PYMNTS

OCTOBER 10, 2018

That means being able to use features, like online and mobile app ordering and self-service kiosks, that make ordering faster and more convenient. In fact, 62 percent of customers said innovations would make them more inclined to visit QSRs in the future, according to the latest PYMNTS Restaurant Readiness Index.

Innovation 152

Innovation Customer Experience Data America 152

PYMNTS

JANUARY 7, 2021

Retailers and consumers in general also benefited from an industrywide initiative to remove frictions from online sales experiences, from onboarding to shopping cart editing to checkout. It focuses specifically on 78 indicators to measure how retailers’ customer experiences affected their conversion rates.

Innovation 168

Innovation Retail Customer Experience Online 168

PYMNTS

JANUARY 19, 2021

Researchers found that FIs offering “innovative options such as interactive and contextually relevant video content stand to improve engagement and customer experience, especially among younger generations like bridge millennials and millennials.”.

Study 196

Study social media Millennials Retail 196

PYMNTS

MARCH 30, 2020

California Consumer Privacy Act (CCPA), Washington Privacy Act (WPA) and other new privacy and online transaction standards are changing how businesses interact with consumers’ data in the U.S. Personalized experiences require merchants to have access to data — a crucial resource in helping them distinguish themselves from competitors.

United States 131

United States Retail Customer Experience Data 131

Perficient

MARCH 8, 2023

Not to mention, as of 2020, women control two-thirds of consumer spending, hold 40% of total global wealth, account for 40% of entrepreneurial activity worldwide, and are the main breadwinners in 49% of U.S. As part of the initiative, Goldman Sachs developed a free online business education program available to women globally.

Innovation Strategies 275

Innovation Strategies Study Marketing Leadership 275

PYMNTS

APRIL 29, 2020

New developments are focusing on supply chain, government activity and infrastructure to improve the customer experience as post-pandemic retail finds its legs. Already, the crisis has changed the eCommerce landscape, with businesses and customers more willing than ever to interact online and experiment with new services.

Retail 154

Retail Customer Experience Branding Conference 154

PYMNTS

NOVEMBER 5, 2020

Booking Holdings , the world’s largest online travel company, continues to feel the weight of the pandemic, warning investors Thursday (Nov. Booking Holdings, parent company of Booking.com, Kayak, Priceline, OpenTable and other online-reservation brands, said gross bookings fell 47 percent in the third quarter from year-ago levels.

Online 178

Online Customer Experience Maine Payments 178

PYMNTS

JULY 1, 2020

“Banks are spending approximately 15 percent of their yearly operating budgets on technology upgrades, according to one study, and there has been an increase in partnerships between third-party cloud technology providers and global FIs eager to enhance their online platforms.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

DECEMBER 1, 2020

As consumers spend more time at home, they continue to order groceries online in far larger numbers than they ever did before the pandemic. In fact, even more consumers have shifted to ordering their groceries online over time, as 15.7 In fact, even more consumers have shifted to ordering their groceries online over time, as 15.7

US 196

US Data Online Meeting 196

PYMNTS

SEPTEMBER 28, 2020

From website design and inventory to online checkout and buying experiences, everything will need optimization for a shopping season unlike anything merchants have seen before. Of course, that’s easy to say but harder to do when the imperative to go digital doesn’t come with a built-in roadmap for Main Street SMBs.

Fraud 236

Fraud Customer Experience Tools Retail 236

PYMNTS

AUGUST 7, 2020

While the barriers to reaching an international consumer base are low thanks to innovations in eCommerce, online retailers and merchants still struggle to provide their global consumers with the same payments experience their domestic ones have. Providing Payer Certainty. “Consumers want that kind of clarity and certainty.”

Policies 302

Policies Online Retail Payments 302

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Specifically, the Collisons aimed to more seamlessly connect online businesses and payment processors, allowing more businesses to accept online payments.

Online 98

Online Company Retail Payments 98

PYMNTS

JANUARY 13, 2021

Experts predicted that up to $190 billion would be spent online this year, a 35.8 The prevalence of online commerce opens new doors for digital fraud, however, both from career fraudsters and opportunistic customers. Phishing scams were on the rise all year, while a survey of online shoppers found that 40.3

Fraud 189

Fraud Analytics Data Retail 189

PYMNTS

NOVEMBER 21, 2018

That means thwarting fraudsters who call in, masquerading as legitimate customers, or who hack into a cell center, as well as blocking any dishonest agents within the center from stealing customer information. They also need to leverage a full set of tools to help them quickly and accurately handle customer requests.

Trends 190

Trends Fraud Customer Experience System 190

PYMNTS

MARCH 26, 2019

When a consumer places an order by voice, it comes through the same ordering channel that an online or mobile order would. The employee or wait staff wouldn’t know the difference between a voice or an online order. The service is currently live with a few customers, as Bensen conducts proof of concepts with other customers.

Technology 121

Technology Maine Study Google 121

PYMNTS

SEPTEMBER 19, 2018

Artificial intelligence (AI) and machine learning (ML) are blurring the divide between online and in-store shopping, and bringing an all-new human element into retail. To learn more about how businesses are leveraging AI and ML technology to optimize their customer experience, click here to download the report.

Retail 158

Retail Report Samsung Customer Experience 158

PYMNTS

JUNE 18, 2020

The pandemic is having monumental impacts on restaurants’ operations and interactions with potential diners, pushing to the forefront services that offer quick and seamless online ordering tools to reach customers stuck in their homes. locations to allow customers who have placed online orders to conveniently and safely grab them.

Report 189

Report Online Strategy social media 189

PYMNTS

DECEMBER 11, 2019

Consumers are beginning to express more preferences regarding their buying and selling experiences on online marketplaces, which are seeing an increased amount of competition in the market as they attempt to hold onto their customer bases.

Marketing 132

Marketing Millennials social media Case Study 132

PYMNTS

AUGUST 12, 2020

“In this day and age, it is very important for community financial institutions to be able to compete with their main new competitors — challenger banks and national banks — and have access to the same technology that can be deployed in weeks, not years,” said Agora Services Founder and CEO Arcady Lapiro in a statement. .”

North Carolina 193

North Carolina Fintech Technology Community 193

PYMNTS

FEBRUARY 25, 2020

Stores serve as an extension of the online-shop where customers can interact with the brand,” said eCommerce analyst Matthias Perrot. For these pure players, the main purpose of opening stores is not selling products first. UNTUCKit, for example, was once direct to consumer (D2C) and online only. But will it work?

Retail 130

Retail Branding America Online 130

PYMNTS

JUNE 29, 2020

This adaptability is key because the pandemic is accelerating consumers’ migration to online and mobile banking products. Mobile Customers Need Mobile Infrastructure. Meeting customers’ online expectations is a familiar challenge for N26, which launched its digital-only banking service in 2015.

Mobile 174

Mobile Digital Banking System Innovation 174

PYMNTS

APRIL 17, 2020

Can Main Street SMBs Cross The PPP Cash Chasm? The SBA PPP rescue relief effort started taking applications from banks on behalf of small business customers on April 3. Main Street USA: 58 Percent Of Main Street SMB Retailers Say They May Not Survive The Pandemic. Trackers And Reports. It might not be sufficient, however.

Maine 141

Maine Tools Payments Retail 141

PYMNTS

NOVEMBER 6, 2019

5) meeting that “Restock Kroger is repositioning our business by widening and deepening our competitive moats” in four main areas. The first area is redefining the grocery environment, enhancing the customer connection by creating an experience that is seamless, simple, easy and intuitive.

Innovation 109

Innovation Customer Experience Tennessee Retail 109

PYMNTS

JANUARY 22, 2019

In a new PYMNTS interview, Karen Webster and Rich Stuppy, chief customer experience officer at Kount , talked about all the recent digital and mobile strides that QSRs have been making — and why they are still behind the curve when it comes to protecting their technology, customers and brand reputations from online criminals.

How To 144

How To Fraud Online Mobile 144

PYMNTS

AUGUST 23, 2019

Online marketplaces for everything from retail goods to travel services to hospitality need to ensure a quick and easy way for both buyers and sellers to transact with each other— or risk losing both sides to a waiting host of competitors. Around the Payments And The Platform E conomy. To learn more, visit the Playbook’s feature story.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

DECEMBER 20, 2019

There are plenty of opportunities for cybercriminals to wreak havoc, especially as online and mobile shoppers increase their purchasing volume for gifts and holiday travel. Cybercriminals are finding it best to embrace the omnichannel approach to fraud, where they hit every customer service channel for best results.

Fraud 130

Fraud Security Online Mobile 130

PYMNTS

SEPTEMBER 18, 2019

Online marketplaces need to meet higher and higher standards if they want to keep customers from the competition. As online shopping is now a global endeavor, that can be trickier than it seems. Online Marketplaces and the $1.8 How Luxury Marketplace Vestiaire Collective is Responding to Online Counterfeit Sellers.

Online 126

Online Case Study Branding Fraud 126

PYMNTS

OCTOBER 22, 2018

“SMBs are tech-savvy, [often with] a higher uptake of online and mobile services than most consumers, and yet many experience technical difficulties regularly,” Healy noted. According to Unisys, trust is the main reason why a small business owner sticks with a provider, more so than innovation and digital services.

Fintech 155

Fintech Maine Survey Regulation 155

PYMNTS

DECEMBER 19, 2016

According to consumer experience analytics company ForeSee’s recently released ForeSee Experience Index (FXI), an annual survey of over 40,000 holiday shoppers measuring online, mobile and in-store experiences with the top 100 brands in the U.S., Amazon is, somewhat unsurprisingly, out on top of the pile.

Survey 100

Survey Seattle Customer Experience Maine 100

PYMNTS

JANUARY 27, 2021

The majority of patients want their healthcare providers to be more like online retailers, providing payment plans (63 percent) when their bills topped $1,200 and digital reminders (54 percent) to keep them up to date with notifications, for example.

Payments 263

Payments Data Survey Report 263

PYMNTS

NOVEMBER 2, 2020

As PYMNTS noted in the Pandenomics report in early October, “the biggest change of all will likely be the share of consumers shopping for groceries online. percent of consumers who have shifted to grocery shopping online plan to maintain at least some and possibly all of their new digital shopping habits, meaning only 14.7

Study 205

Study Cards Payments Innovation 205

PYMNTS

SEPTEMBER 24, 2020

In an interview with Karen Webster, John Rainey , chief financial officer and executive vice president of global customer operations at PayPal , noted that CFOs (including himself) have learned to pivot, too, with ground-level, tech-driven insights that move well beyond simply tracking money flows. said Rainey.

Analytics 293

Analytics Examples Trends Operations 293