PYMNTS

NOVEMBER 17, 2020

Customer experience platform Narvar is partnering with real estate investment trust Simon to facilitate easier retail returns, according to a press release. The new service enables customers to drop off returns from about two dozen brands at 80,000 participating Simon locations, the release stated.

Retail 212

Retail Customer Experience Maine Regional 212

PYMNTS

JUNE 22, 2020

Her experience includes working with brands like Jamba Juice, ThinkFoodGroup and B.Good. As reported in this space in March, Lunchbox collaborated with activist investors Eniac Ventures in an effort to help small businesses impacted by the pandemic called Help Main Street.

New York 326

New York Marketing Strategies Customer Experience Maine 326

Gonzobanker

MAY 14, 2018

Financial Brand Forum , an exponentially growing event now in its fifth year – targeted at the morphing worlds of financial marketing, sales and service – is a well-oiled machine with several coats of highly buffed wax. The post Financial Brand Forum 2018: 7 Takeaways in 7 Minutes appeared first on Gonzobanker. Digital First Now!

Branding 127

Branding Industry Apple Marketing 127

Perficient

NOVEMBER 21, 2023

With nearly three decades of experience directing commercial lending, corporate finance, and insurance for leading brands, Perficient’s Insurance Principal, Brian Bell, stands at the forefront of our financial services practice. Join our team and experience a culture that challenges, champions, and celebrates our people.    

Industry 221

Industry Conference Meeting Maine 221

Perficient

JANUARY 21, 2021

Brands have an opportunity to grow that trust by creating website experiences with up-to-date visuals, content, features, and functionalities consumers need to quickly navigate and find the information they are seeking. A business’s main objective is to get the customers what they need as soon as possible.

User Experience 508

User Experience Strategy Meeting Branding 508

PYMNTS

DECEMBER 28, 2016

Activewear brand Fabletics , which was co-founded by Kate Hudson in 2013, announced plans for a retail expansion across the U.S. The company confirmed that the new locations will bring the brand’s total retail store count to 30 locations throughout the U.S. “Our

San Diego 190

San Diego San Jose San Francisco Indianapolis 190

Perficient

JULY 10, 2023

Financial services institutions must meet customers where they are, not only with standard marketing and services but with crisis management strategies, as well. Controlling the Narrative Perficient is providing banks and other firms a way to use modern communications and influencing methods to maintain control of their brand narrative.

social media 170

social media Risk Management Analysis Industry 170

Perficient

MARCH 8, 2023

Not to mention, as of 2020, women control two-thirds of consumer spending, hold 40% of total global wealth, account for 40% of entrepreneurial activity worldwide, and are the main breadwinners in 49% of U.S. households. The program has 10 courses in topics including business finance, digital marketing, and innovation strategy.

Innovation Strategies 275

Innovation Strategies Study Marketing Leadership 275

PYMNTS

APRIL 29, 2020

New developments are focusing on supply chain, government activity and infrastructure to improve the customer experience as post-pandemic retail finds its legs. Now that the digital shift is well underway, the attention turns to keeping the momentum going. Several of those developments can help SMBs.

Retail 154

Retail Customer Experience Branding Conference 154

PYMNTS

APRIL 17, 2020

To seize the opportunity to boost revenues and loyalty during this time, QSR operators are shifting their focus to digitally upgrading the drive-thru as well as other modes of off-premise ordering, such as branded mobile apps and third-party delivery aggregators. The experience also enables customers to reorder by voice.

Customer Experience 167

Customer Experience Operations Technology Branding 167

PYMNTS

JUNE 15, 2016

YouTube alone would be almost impossible for any but the world’s largest brands to take on, and once all those other channels are in, well, user-generated content (UGC) might represent a great opportunity for brands, if only there were a place for brands to easily separate the wheat from the chaff.

Branding 100

Branding Video Mobile Bitcoin 100

PYMNTS

FEBRUARY 25, 2020

You will see more 25 to 200-store brands that emerge as consumer choice expands.”. Stores serve as an extension of the online-shop where customers can interact with the brand,” said eCommerce analyst Matthias Perrot. For these pure players, the main purpose of opening stores is not selling products first. and Canada.

Retail 130

Retail Branding America Online 130

PYMNTS

APRIL 9, 2020

Brands, he noted, have every incentive to give their best customers the VIP experience — hence they let them create accounts so their credit information, past purchases and associated data can be kept and used to curate and customize the consumer experience. Winning The New War With Account Takeover.

Online 236

Online Fraud Security Branding 236

PYMNTS

MARCH 30, 2020

Retailers are dutifully speaking with their payment service providers (PSPs) and industry partners to adhere to these shifts, but they must also keep their customers’ experiences in mind. Personalized experiences require merchants to have access to data — a crucial resource in helping them distinguish themselves from competitors.

United States 131

United States Retail Customer Experience Data 131

PYMNTS

SEPTEMBER 24, 2020

John Rainey, chief financial officer and executive vice president of global customer operations at PayPal, tells Karen Webster that CFOs have likewise learned the value of looking beyond the pure money flows to the impact of digital on the customer experience. Closing The Paper Check To Instant Cash Flow Gap For America’s SMBs.

Company 137

Company Payments Atlanta Massachusetts 137

PYMNTS

JUNE 27, 2018

What does offering top-notch customer experience mean in the digital age? As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics. contact-form-7].

Data 129

Data Customer Experience User Experience Innovation 129

PYMNTS

NOVEMBER 6, 2019

5) meeting that “Restock Kroger is repositioning our business by widening and deepening our competitive moats” in four main areas. The first area is redefining the grocery environment, enhancing the customer connection by creating an experience that is seamless, simple, easy and intuitive. and Walgreens Boots Alliance.

Innovation 109

Innovation Customer Experience Tennessee Retail 109

PYMNTS

MARCH 17, 2017

Building up a retail brand can be a tough task to take on. The franchising industry allows any person who is approved by the main retail company to license out the use of its name and products.

South Carolina 101

South Carolina North Carolina Retail Branding 101

PYMNTS

JANUARY 27, 2021

Patients have begun to see their entire healthcare experience through the eyes of a paying customer. Now, healthcare providers have to work to maintain loyalty just like any other brand. That also means that many healthcare providers have to enhance their value proposition beyond simply providing high-quality medical services.

Payments 263

Payments Data Survey Report 263

PYMNTS

NOVEMBER 5, 2020

Booking Holdings, parent company of Booking.com, Kayak, Priceline, OpenTable and other online-reservation brands, said gross bookings fell 47 percent in the third quarter from year-ago levels. Executives said that would improve customer experience on Booking Holdings’ platforms, driving loyalty and frequency over time.

Online 178

Online Customer Experience Maine Payments 178

PYMNTS

NOVEMBER 3, 2020

Carvana, which sells both used and new cars, has been one of the main innovators in the space, with its high-profile vending machines in several major markets. The first and most notable of these was that we bought more cars from our customers than we sold [to] them for the first time in our history.

Training 132

Training Customer Experience Maine Marketing 132

PYMNTS

APRIL 13, 2020

AI can also help retailers deliver a better customer experience. As the customer journey becomes more complex with multiple devices playing a role and options like in-store pickup vs. shipping in the mix, AI can capture and manage that data, too, creating personalized recommendations for all customers.”.

Big Data 256

Big Data Retail Data Analysis 256

PYMNTS

SEPTEMBER 29, 2016

Aetna’s new initiatives will be a powerful force toward creating better customer experiences in health care, and we look forward to working with Aetna to make them successful,” said Tim Cook, Apple’s CEO. This does not bode well for other top brands vying for that wrist spot.

Apple 100

Apple Customer Experience Maine Tools 100

PYMNTS

MARCH 26, 2019

Bensen also trains its proprietary natural language processing technology based on the menu data restaurants give them, and works with those restaurants to develop a tone of experience, ensuring the system’s responses are coherent with the client’s brand image. The Voice AI Market.

Technology 121

Technology Maine Study Google 121

PYMNTS

AUGUST 8, 2019

But thus far there has been no major breakthrough brand like the Kogi BBQ truck in LA that developed such a large and devoted following that it pushed food trucks into a national story in 2008. Her staff is small — her husband is the firm’s main truck driver. But her business is growing, and has every year since it’s been open.

New York City 134

New York City Cleveland social media National 134

PYMNTS

JANUARY 8, 2019

Luxury department stores like Saks Fifth Avenue , for instance, are still recovering from data breaches that exposed a significant amount of customer data, while others, such as Neiman Marcus , are constantly working to upgrade their fraud protections to counter the efforts of bad actors. Around The Digital Fraud World. Last year, the U.S.

Fraud 166

Fraud Retail Security Branding 166

PYMNTS

DECEMBER 19, 2016

According to consumer experience analytics company ForeSee’s recently released ForeSee Experience Index (FXI), an annual survey of over 40,000 holiday shoppers measuring online, mobile and in-store experiences with the top 100 brands in the U.S., Amazon is, somewhat unsurprisingly, out on top of the pile.

Survey 100

Survey Seattle Customer Experience Maine 100

PYMNTS

MARCH 6, 2020

Price reductions from consumers’ favorite brands would solve their issues, but retailers cannot drop prices as low as some might like. BNPL tools’ main draw is that they provide comfort, regardless of products’ prices.

Retail 131

Retail Branding Millennials Mobile 131

PYMNTS

MAY 23, 2019

has joined the ranks of companies and brands setting up innovation labs. That research has found a technology gap between consumers and QSR operators — one of the main challenges faced within the broader food service world. Not only that, but 92 percent of customers have a positive view of using an app to place a QSR order.

Innovation 148

Innovation Retail Operations Technology 148

PYMNTS

SEPTEMBER 21, 2020

“We never stopped doing device repair, and many customers told us, ‘you were there for me when Apple wasn’t’ during the pandemic,” he said. That’s not a dig at Apple, we have huge respect for that brand – but it’s not every day you can say you executed better than one of the most valuable brands on the planet, even for a short while.

Wisconsin 130

Wisconsin Retail Apple Branding 130

PYMNTS

JULY 5, 2017

Every brand is going through some type of digital transformation, and there is even greater need now to understand and meet the needs of companies redefining their customer experiences. Applause is massively expanding into helping top enterprises and brands perfect their digital experiences.

Innovation 121

Innovation Customer Experience Mobile Security 121

PYMNTS

APRIL 2, 2019

Meanwhile, other services are resorting to old standbys like free food to drive customers to their apps, such as Domino’s Pizza. The brand is currently running a promotion that will allow users to gain points for free pizza by buying slices, even counting slices that are bought at other fast food pizza brands.

Security 152

Security Mobile Branding User Experience 152

PYMNTS

MARCH 24, 2020

The answers, as Payrix has discovered, may differ depending on whether a merchant customer is looking at payments from a monetization perspective or whether they are focused on payments from a customer experience standpoint. Consider the case of Uber, where, as Butler said, payments themselves are part of the product.

Innovation 141

Innovation Payments Software Customer Experience 141

PYMNTS

JANUARY 22, 2019

In a new PYMNTS interview, Karen Webster and Rich Stuppy, chief customer experience officer at Kount , talked about all the recent digital and mobile strides that QSRs have been making — and why they are still behind the curve when it comes to protecting their technology, customers and brand reputations from online criminals.

How To 144

How To Fraud Online Mobile 144

Cisco

APRIL 7, 2019

Consumers crave a customized experience. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. How Chatbots and Voice are Shaping the Future of Banking (The Financial Brand). How to deal with Big Data: 1.

Trends 64

Trends Cyber Security Big Data Analytics 64

PYMNTS

OCTOBER 22, 2018

According to Unisys, trust is the main reason why a small business owner sticks with a provider, more so than innovation and digital services. Their main motivation is to find a service provider that better fits their needs, including mobility and a fully functioning app.

Fintech 155

Fintech Maine Survey Regulation 155

PYMNTS

MARCH 8, 2019

Both well-known and emerging brands are turning to mPOS solutions with the goal of delivering seamless, convenient customer experiences. Around the mPOS World.

Samsung 142

Samsung Survey Atlanta Mobile 142