Abrigo

DECEMBER 14, 2023

Draw from your personal, industry, or business experience. What specific technologies would you like to see us pursue for a better customer experience? This can also improve onboarding and training if your plan involves new staff or technology. Learn to identify emerging CRE credit risk red flags.

Lending 221

Lending Risk Management Meeting Survey 221

Abrigo

FEBRUARY 23, 2022

Making small business loans efficient and worthwhile Digitalizing the lending process can help financial institutions win small business loans and meet customers' needs. You might also like this webinar on small business lending best practices. Top problems in small business lending. Roadblocks to Success.

How To 195

How To Lending Software Survey 195

Abrigo

MARCH 24, 2021

Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Takeaway 3 Pricing models for loans and deposits combat margin pressure and help retain your best customers. Technology sets up future lending success. Independent Banker Survey. Optimize Technology.

Lending 221

Lending Technology Survey Examples 221

Abrigo

MAY 8, 2024

They can more easily consider how to harness genAI's power to enhance their operations, compliance, risk management, and member or customer experience. Another example of using predictive AI is small business lending software that incorporates AI-driven lending intelligence.

Examples 221

Examples Fraud Resources Risk Management 221

South State Correspondent

AUGUST 15, 2022

At SouthState, our commercial lending teams use an online proposal generator, and we make that same app available to any community bank. Our customized online proposal generator is available to bankers to use, and we will even train your lending team on how to use it. Why The Loan Proposal Generator Works.

Tools 195

Tools Lending Online Training 195

South State Correspondent

AUGUST 15, 2022

At SouthState, our commercial lending teams use an online proposal generator, and we make that same app available to any community bank. Our customized online proposal generator is available to bankers to use, and we will even train your lending team on how to use it. Why The Loan Proposal Generator Works.

Tools 195

Tools Lending Online Training 195

CFPB Monitor

APRIL 1, 2021

Improving customer experience and gaining efficiencies in the allocation of financial institution resources, such as through the use of voice recognition, natural language processing (NLP), and chatbots. Fair lending. fraud detection and financial crime monitoring). Overfitting (i.e. Cybersecurity. Dynamic updating.

Risk Management 78

Risk Management Training Lending FDIC 78

Abrigo

MAY 5, 2022

Banking artificial intelligence (AI), the customer experience, enticing millennials, and change management are among subjects tackled in recent episodes. Lending & Credit Risk. BSA Training. Lending & Credit Risk. Listen to the podcast episode, " How To Sleep Easier at Night About Capital and Risk Levels.".

Community 195

Community Lending Maine Resources 195

Abrigo

SEPTEMBER 11, 2023

Takeaway 2 AI can lead to more accurate and consistent outputs or predictions, better risk management, and improved customer experiences. DOWNLOAD Takeaway 1 With generative AI technology improving by the day, the question is not if the banking industry will utilize it, but when.

Risk Management 195

Risk Management Data Technology Fintech 195

Perficient

FEBRUARY 1, 2021

When done correctly, chatbots increase efficiency while also delivering better customer experiences. While there are OEM-to-dealer complexities to consider, this AI advancement can help solve challenges automotive companies and their customers face every day. Payment Options.

Strategy 409

Strategy Branding Online Marketing Strategies 409

Gonzobanker

MAY 23, 2024

Some financial institutions have recently converted core systems, but they haven’t seen material improvements to their customer experience or efficiency. Because the tasks of data mapping, capacity planning, testing and training are so intense, there’s always a risk process improvement gets relegated to the back burner.

System 109

System social media Technology Training 109

South State Correspondent

MARCH 23, 2022

It would do that by using technology, design, and data science to provide a customer experience that would generate its publicity. Nubank started with a credit card offering, followed by deposit accounts, then lending, and then payments, investing, and insurance. Xpeers then train in specialties and are matched with the problem.

Branding 221

Branding social media Strategy Data 221

Gonzobanker

JUNE 22, 2017

Commercial lending/banking training progression – We see too many banks that over-rely on a “steal the talent” approach to commercial and business lending expertise (that’s essentially outsourcing). First, despite the development of big bank lending talent that happened in the last 20 years, the pool is starting to dry up.

Training 88

Training Lending Customer Experience Tools 88

Insights on Business

OCTOBER 10, 2017

Here is a preview of our focus at this year’s Sibos: Enterprise blockchain – IBM is leading the advancement of blockchain with many projects under way in financial services including foreign exchange payments netting , private equity administration , securities lending and trade finance.

blockchain 87

blockchain Customer Experience Compliance Fraud 87

Bobsguide

FEBRUARY 22, 2022

The core transformation program, titled “FutureCore,” is divided into phases and Consumer Lending for the 7 affiliate banks is the first phase to go live, with other phases to follow. The completion of this consumer lending installation represents our first step toward having a fully integrated core loan and deposit system.

Software 78

Software Wyoming Idaho Nevada 78

Gonzobanker

APRIL 11, 2023

It’s one of a banker’s worst nightmares: the digital banking conversion that was designed to improve the customer experience fails – locking users out of their accounts, not showing balances, making wire transfer features inaccessible… It recently happened to a $25 billion bank in the Midwest. It can change its core system.

Digital Banking 146

Digital Banking social media System Customer Experience 146

South State Correspondent

MAY 13, 2024

Establishing training and communication now and being ready to contact local, state, and federal agencies when needed is critical in addition to filing a SAR. The rule would require disclosure of interest rates and fees on overdraft loans, thus closing the current loophole in overdraft loans from the Truth in Lending Act.

Conference 195

Conference Payments Fraud Data 195

Gonzobanker

MAY 8, 2020

Practice the art of surgical lending. As the large banks announce freezing lending in some sectors, community and mid-size banks should bring more data and common sense to the table. For instance, Wells and Chase just shut down all home equity lending. Build transparency around I.T.

Lending 104

Lending Analytics Analysis Capital 104

Perficient

MAY 28, 2020

I have access to training and continuing education. Frequently in Pega implementations we may be required to lend a helping hand in another area, or expand our experience with the product team to ensure implementation is successful.” — Lindsay Denton , Project Manager, Healthcare. Be Ready for Team Success. “An

Leadership 467

Leadership Groups DC Management 467

PYMNTS

JUNE 2, 2016

The other drumbeat for unicorns-in-training-wheels came from a newer venture capital firm Clear Ventures, which raised $120 million to invest in startups that are still in their early stages. The tech upstart took only a year and a half to get to that level, while it took the other two companies a respective 24 quarters and 32 quarters.

Survey 100

Survey Training Capital Customer Experience 100

Insights on Business

NOVEMBER 19, 2018

Both fintech firms and traditional enterprises are on the brink of significant disruption as companies leverage the rapid insights generated by AI in banking to drive demonstrable outcomes in customer experience, risk management and cost efficiency. The caveat: There are winners and losers in this forward-thinking revolution.

Compliance 177

Compliance Regional blockchain Technology 177

Insights on Business

OCTOBER 3, 2018

Mounting pressures on financial institutions to drive out costs, improve customer experience, complete with emerging players, and comply with new regulation mean that adopting advanced technologies will not be optional. Key Areas for Digital Disruption within Financial Services.

Industry 155

Industry Innovation blockchain Compliance 155

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. So, isn’t retail delivery about consumer lending? General Sessions. Keep your eyes on the early deployments we heard about at Suntrust and Numerica Credit Union.

Chicago 97

Chicago Retail Branch Design Training 97

Gonzobanker

DECEMBER 19, 2022

SoFI gets a commercial bank that brings deposits, compliance, AND business lending. Goes to MoneyLion for lots of obvious inappropriate behavior including violating the Military Lending Act regarding capped lending rates. The Smarter Bank Customer Experience Award. The Appropriate CFPB Target Award.

Community 216

Community Fintech Industry Innovation 216

South State Correspondent

OCTOBER 28, 2022

Instead of promoting a commercial lending product, a bank will roll out augmented reality that overlays maximum loan values and indicative rates on buildings to help potential buyers decide when they drive areas looking for locations. This is more than just embedded finance. A balance sheet matters. This lesson continues to repeat itself.

Conference 195

Conference Technology Las Vegas Trends 195

Gonzobanker

APRIL 14, 2015

Who cares how many years a bank has been gathering and lending money? Now, the good news is there is clearly more emphasis on customer experience (both channel process and employee training). Best Practices Branch Sales & Service Consumer Lending Marketing Retail Banking Strategy Web & Mobile Banking'

Marketing 60

Marketing Community Bank Branding Community 60

Independent Banker

MARCH 31, 2022

Hartings: ICBA’s ThinkTECH Accelerator brings fintechs and community banks together to enhance bank operations and the customer experience. I hope to inspire senior leaders to train up the next generation of leaders that will lead our industry and association in the years to come. Q: What are your personal goals for your term?

Community Bank 239

Community Bank Community Industry Texas 239

Gonzobanker

DECEMBER 22, 2020

Financial institutions went from having no PPP lending program at all to funding their first loan in 90 days – and this with literally last-minute regulatory guidance. By providing unprecedented loan relief and loan counseling/assistance for millions of their customers impacted by the pandemic.

Idaho 172

Idaho Community Industry Strategy 172

Gonzobanker

DECEMBER 20, 2019

Its Baldrige-winning tenacity on customer experience is legendary and consistent. So talk about a busy area of focus and some hair pulling when it comes to customer experience? The bank’s strategy is laser-focused. It was the original data junkie. It is an innovator with tech (e.g.,

Idaho 148

Idaho Conference Data Marketing 148

FICO

FEBRUARY 12, 2023

Digital Banking: Humanizing the Customer Experience Darryl Knopp outlined the importance of delivering a banking experience that connects with the customer. When we look at customer experience, many of the leaders are startups and digital banks who rely making this a differentiator as part of their business model.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

Banking 2020

MARCH 26, 2015

As the CFPB is expected to broaden its oversight to first party collection efforts, these teams will require even more controls and training. As debt collection will soon be measured on Net Promoter Score and general customer satisfaction, it’s time for banks and credit unions to start thinking about customer experience with debt collection.

Industry 40

Industry Guidelines social media Technology 40

Gonzobanker

AUGUST 17, 2016

For example, staff can build a BI environment that collects data, measures and teaches the bank where customer pain points are. This gets Lending, Retail, HR, Marketing, Finance and Risk Management all involved. Everyone brings their functional lens to the table, but with the same idea of making it easier for the customer.

Leadership 60

Leadership Tools Big Data Risk Management 60

CB Insights

FEBRUARY 13, 2020

Business lending and corporate cards. Square has since expanded its offerings to standalone, integrated point-of-sale terminals, as well as a broader ecosystem of applications and services such as lending (Square Capital), payroll services (Square Payroll), and rewards (Square Loyalty). Business lending & corporate cards.

Online 98

Online Company Retail Payments 98

Gonzobanker

SEPTEMBER 9, 2016

When you want to know about what is going on with, let’s say, online lending, or Bitcoin, or Samsung Pay, or cloud computing, is your vendor bringing the information to you about latest developments? One of our clients, Ed Speed, used to tell his staff, “They can’t be a good vendor unless we’re a good customer.” Best practices?

System 60

System US Management Technology 60

Gonzobanker

DECEMBER 19, 2016

The 2016 Gonzo Marketing Medal – Goes to Elevations Credit Union for its “Egg Lending” campaign. Banks with enough scale want the ability to customize mobile apps and meld them into their work flows and customer experience. Banker: “Do you offer instructions on how to best use your company’s training extranet?”.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

The 2016 Gonzo Marketing Medal – Goes to Elevations Credit Union for its “Egg Lending” campaign. Banks with enough scale want the ability to customize mobile apps and meld them into their work flows and customer experience. Banker: “Do you offer instructions on how to best use your company’s training extranet?”.

Utah 60

Utah System Community Marketing 60

William Mills

SEPTEMBER 9, 2016

Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. International lending platform – Create opportunities for Investors. Average return of 13% per year.

social media 40

social media ATM Mobile Customer Experience 40