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Join Perficient at the Automotive CX Summit Series!

Perficient

Digital technology has been transforming the way consumers shop for more than a decade, but it is also transforming the way they buy, finance, and how – or even if – they use their vehicles. CX Strategy & Retail Innovation Summit | July 28th. Digital Frictionless Customer Experience. Explore the Summit.

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Join Me at CBA Live for Fraud Prevention and Customer Experience

FICO

I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry. If that technology description sounds daunting, don’t be put off. Learn from Fraud-Fighting Superstars.

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End-to-end digitization – the key to outstanding customer experience?

NCR

For every financial services provider operating today, digital technologies and channels are a key part of the mission to deliver the highest possible standard of customer experience. More than half (53 percent) viewed technological disruption as an opportunity rather than a threat. ” Overcoming the obstacles.

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Veteran Exec Stresses Simplicity In New eCommerce Platform

PYMNTS

Fabric, a new headless commerce platform startup for retailers, came out of the gate with a head of steam on Tuesday (Aug. The product is a cloud-native platform that enables retailers to deliver digital commerce experiences without having to rely on expensive engineering resources. Shopify and BigCommerce have a new competitor.

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Bank CIOs Must Break Through The Tactical Barrier

Gonzobanker

A strategic mindset and an updated slate of skills will best position CIOs as successful technology leaders. While experience is a critical ingredient for the top technology role, it’s important to recognize that decades of experience translate to a leader who grew up in the “tactical” era of technology.

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Future of Customer Experience in Digital Banking

Banking 2020

Unlike in the past, when more than two products from one bank made a customer loyal, customer behavior is fleeting and their expectations for digital banking is increasing every day, because technology is giving them numerous choices and control. He has worked on multiple process initiatives for systemic improvement.

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Macy’s Gives Boost to Its Digital Team

PYMNTS

In the retailer’s latest move, it’s looking to change public perception with two new hires to boost its digital initiatives. Mike Robinson also rose through the ranks at Macy’s and was just named the executive VP of product management and customer experience. ”