PYMNTS

JANUARY 6, 2021

And according to Doug Brown, senior vice president and general manager of digital banking at NCR , simplicity and innovation have turned what could have been a disastrous year into a transformational pivot for the better. So we led with technology.”. Brown said in a recent conversation with PYMNTS’ Karen Webster.

Innovation 318

Innovation Data Examples Community Bank 318

Perficient

APRIL 14, 2022

The connection between technology and consumers in the insurance industry has never been more relevant. Although the insurance industry was already facing rising competition and customer expectations, the global pandemic forced our industry to take legacy processes and technologies, and transition to “digital” seemingly overnight. .

Strategy 332

Strategy Tools Industry Customer Experience 332

Perficient

APRIL 20, 2023

However, it’s not always obvious which of the many potential technology vendors and implementation partners will best drive an organization’s desired business goals. They want to have meaningful relationships with technology partners who will bring innovative ideas and proven experience to the table.

Marketing 294

Marketing Marketing Strategies social media Strategy 294

Insights on Business

DECEMBER 7, 2018

At Money20/20 in Las Vegas last month, IBM’s first Chief Digital Officer Bob Lord sat down with McKinsey’s Dan Stephens for a fireside chat on emerging technologies that can enable differentiated, magical experiences in the financial services industry. Watch the video. Three key takeaways.

Customer Experience 93

Customer Experience Las Vegas Innovation Leadership 93

Insights on Business

JANUARY 10, 2017

And Blockbuster, which in 2004 had about 60,000 employees and more than 8,000 stores, was in bankruptcy by 2010 because Netflix and other on-demand video providers figured out how to deliver a much more convenient and rewarding experience. And data can be structured in databases or unstructured in social media and video.

Customer Experience 87

Customer Experience social media Video Innovation 87

PYMNTS

SEPTEMBER 24, 2019

But recent developments show that innovation in commerce does indeed happen in this area of retail. As described in a recent PYMNTS interview, Ahmed Beshry, co-founder at Caper , talked about how so-called smart grocery carts might serve to please different types of customers and a variety of grocery operators. New Funding.

Retail 125

Retail Innovation Technology Mobile 125

South State Correspondent

MARCH 14, 2024

and about an 80%+ return spent on reducing customer churn, increasing lifetime value and/or helping cross-sell. In comparison, investments in new technology or new business lines pale in comparison to other strategic investments due to the time and effort it takes to get a business line off the ground.

Innovation 195

Innovation Strategy Capital Comparison 195

PYMNTS

JULY 18, 2019

Depending on where you look, the chasm yawns wide when it comes to innovating with new technologies or features. In a PYMNTS interview with Karen Webster, Joe DeRosa, EVP of Global Sales at i2c , discussed the findings of the July 2019 Innovation Readiness Playbook , subtitled “Leveling the Playing Field for Different-Sized FIs.”

Innovation 155

Innovation Study Technology Millennials 155

PYMNTS

OCTOBER 23, 2019

As more retailers try to get more shoppers into their stores – not everything is about eCommerce, after all – new technologies are playing a big role. That technology promises to play a bigger role this holiday shopping season, according to an analysis. Related Innovation. That includes beacons. New Beacon Growth.

Innovation 101

Innovation Mobile Retail Regional 101

Cisco

JANUARY 10, 2023

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.

Digital Strategies 174

Digital Strategies Strategy America Innovation 174

PYMNTS

JANUARY 7, 2019

7) that the two are partnering up to enable a connected store experience leveraging Microsoft’s Azure cloud and Kroger technology. With the RaaS product, Kroger will offer a suite of capabilities for merchandising plans, collect customer feedback, boost employee productivity, improve inventory and allow for personalization.

Ohio 148

Ohio Customer Experience Retail Washington 148

South State Correspondent

MARCH 7, 2023

Turbo projects start with saving employee resources, primarily time, to become more productive while providing a better customer experience. This is often the reaction to any new technology. Technology is neither good nor evil; it just exists. As such, most bank ChatGPT 3.5 The Ethics of the Use of ChatGPT 3.5

Training 195

Training Video Tools US 195

South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

Bobsguide

JUNE 3, 2022

Banca Carige Smart, the new intelligent branch model enabled by Auriga #NextGenBranch solutions, combines digitalisation with a human touch for an innovative customer experience. It also enables Banca Carige to optimize highly skilled personnel and deploy staff to more valuable activities.

Video 78

Video Customer Experience Operations Digital Banking 78

PYMNTS

NOVEMBER 19, 2019

Vilcovsky had a strong idea of what he wanted to do with a digital mirror in terms of enhancing visualization and functionality for shoppers, but building the technological mechanism to deliver the experience he visualized wasn’t quite possible initially. It was just time to do it.”.

Retail 102

Retail Innovation Training Video 102

PYMNTS

SEPTEMBER 15, 2020

"Consumers today are looking for a guided experience when purchasing products, and hold brands they trust to an extremely high standard," TVPage CEO and Co-founder Allon Caidar said in the announcement. The brand teamed with multiple TikTok influencers to offer tailored denim in this year’s Levi’s Haus Miami activation.

Miami 130

Miami Video Branding Online 130

Perficient

JANUARY 26, 2021

Our expertise in all of the major marketing technologies allows us to facilitate complex integrations across applications to give customers a unified solution. Learn more about how we cultivate customer-centered business with Sitecore. 2018 Experience Award Winner. Work With Truly the Best of the Best.

Training 322

Training Community Leadership Strategy 322

FICO

MAY 15, 2023

The solution is built on an intelligent, cloud-based, two-way customer communication platform called FICO® Customer Communication Services (CCS) and delivers more than half a million unique messages a month and has improved customer engagement. “As You can read more about this story in the full media release.

Payments 52

Payments Video Customer Experience social media 52

PYMNTS

OCTOBER 23, 2020

Oregon-based InRoads Credit Union recently announced a collaboration with digital solutions provider IMM and video banking solutions company POPio to offer digital banking tools to its members, including live video services and eSignature features. Credit unions across the U.S.

Tools 151

Tools Mobile Report Oregon 151

PYMNTS

SEPTEMBER 18, 2019

It’s an ongoing effort that has probably seen more failures than success stories, but that’s certainly not keeping people from betting on new innovations. And retailers are making bigger bets on [ omnichannel ] technology.”. Indeed, such technology is being used by retailers to better meet consumers on their own terms and platforms.

How To 176

How To New York City Retail Mobile 176

South State Correspondent

OCTOBER 20, 2022

While these rules were derived from improving time-on-task, they can enhance bank performance no matter what metrics a bank uses for customer, employee, or total experience (the combination of employee and customer experience). Design or pick the fastest customer experience.

Policies 195

Policies Training Customer Experience Examples 195

PYMNTS

JANUARY 8, 2019

The retailer plans to pilot technology products using Microsoft’s Azure platform at two stores, one in Ohio and one in Washington. Kroger is seeking to bring new customer experiences to market faster, drive personalization with insights and help store associates become more productive. The Grocery Market.

Arizona 109

Arizona Technology Ohio Customer Experience 109

PYMNTS

JULY 6, 2017

We have both been innovators in a growing and dynamic retail environment with a unique vision of what shopping should be, and as new technologies continue to change our everyday lives, together we can develop the next generation of shopping for the next generation of consumers.”.

Retail 100

Retail Video Innovation Leadership 100

PYMNTS

MARCH 3, 2020

And 26 percent of that population has avoided getting help for the problem due to high cost and a demeaning customer experience. It combines an innovative product with a DTC approach that takes away some of the barriers to hearing loss treatment. I could hear the technology at work.”. And you know what?

Payments 176

Payments Customer Experience National Retail 176

PYMNTS

DECEMBER 11, 2020

If one suddenly finds that digital technology means they can easily and reliably get groceries or items from a favorite merchant delivered, why stop doing that? The winners emerging now had already been thinking about continuous customer experience across channels before the pandemic, she noted. The Coming Landscape.

Retail 273

Retail Meeting Customer Experience Online 273

PYMNTS

AUGUST 12, 2019

News came last week that Facebook is trying to get into the video streaming subscription business and attempt to steal market share from YouTube and Amazon. This is the first time Facebook is trying to sell subscriptions directly to users without an intermediary, indicating eagerness to enter the video streaming business.

Retail 118

Retail Video Security Software 118

Perficient

OCTOBER 29, 2020

Quibi also improved on the standard means of delivery, investing in a technology called Turntable to make mobile TV-watching easier. Turntable seamlessly adapts the video display to match the orientation of the device as it changes position. Quibi even worked with directors and editors to optimize video for Turntable.

US 294

US social media User Experience Digital Strategies 294

Perficient

JANUARY 25, 2021

While Haven was meant to address the sticky web of hospital, insurers, and pharma relationships, the real innovation must come from existent players who have a stake in that web and are already on the field. The only positive increase in spend has been online video. Change in healthcare is hard. Newspaper advertising is down $9.8B

Community 429

Community System Trends Tools 429

PYMNTS

JANUARY 13, 2021

Michael Shields , business line executive at FIS , told PYMNTS in a recent interview that artificial intelligence (AI) can streamline and modernize the order-to-cash process and improve collections on outstanding invoices, freeing up resources for innovation and improving relationships between buyers and suppliers. Improving Cash Flows .

Resources 235

Resources Payments Operations Training 235

Insights on Business

JANUARY 25, 2019

Looking at the top five blog entries of 2018, we see that using technology to meet the ever-increasing scale and rate of regulatory change is top of mind for financial service organizations. Blockchain is another technology area that is helping banks and large financial institutions in regard to regulatory change.

Marketing 79

Marketing blockchain Compliance Innovation 79

PYMNTS

MAY 28, 2020

Failing to understand how products fit into the larger services scope could be a mistake for FIs, especially if the focus on the customer experience is lost in the mix. I want that experience to be consistent.”. Strategies for current and future ATM offerings require consideration of the entire ecosystem, he added.

ATM 130

ATM Video Mobile Digital Banking 130

Insights on Business

APRIL 28, 2017

Recently, new digital technologies – driven by cloud, mobile, social media and analytics – have significantly lowered entry barriers and put customers much more at the center of the banking relationship. At the same time, regulators in many countries also have relaxed regulations to encourage innovation in the banking industry.

Digital Banking 171

Digital Banking User Experience Branding social media 171

Cisco

DECEMBER 7, 2020

Many financial institutions are recognizing the opportunity to accelerate cross-channel strategies that further enhance digital channels, provide more convenience and flexibility, and improve the overall customer experience. And make no mistake, these goals include improving customer experience in retail branches as well.

Meeting 82

Meeting Video Customer Experience Innovation 82

PYMNTS

APRIL 11, 2019

He recently told PYMNTS that banks’ solutions must offer everything for which consumers are looking, and they must actively innovate to support new use cases. A decade after Chase’s app was first launched, Alexander explained that the FI is constantly upgrading its mobile strategy to ensure it gives customers the speed and security they want.

Mobile 123

Mobile ATM Innovation Strategy 123

Insights on Business

FEBRUARY 19, 2016

These firms collectively known as FinTechs or Financial Technology firms are disrupting the banking industry by dis-intermediating across a banking customer’s financial value chain. I am interested in hearing your thoughts and your organizations experience on this topic.

Fintech 132

Fintech Video Lending Industry 132

PYMNTS

FEBRUARY 24, 2017

Though the technologies still haven’t reached a level of mainstream usage or acceptance, that hasn’t slowed down the number of companies and sectors looking to utilize VR/AR to transform customer experiences. The VR/AR Commerce Play.

Technology 171

Technology Retail Cards Customer Experience 171

PYMNTS

JANUARY 26, 2018

There are a few innovators trying to solve the problems of fashion fit and style, both online and in physical or omnichannel environments. These inventions use technologies like 4D imaging and touchless interaction to guide users through makeup tutorials or provide beauty regimen advice. Innovation Trajectory. Fashion Tech.

Data 116

Data Las Vegas Branding Online 116