Perficient
JANUARY 12, 2021
To provide these elevated customer experiences, businesses should consider the opportunity to implement Augmented Reality (AR) into the commerce experience. It seems that businesses and customers truly are at a new inflection point with this technology and opportunities are available for brands.
Bank Innovation
MAY 1, 2020
Whether its Happy State Bank pushing out video teller machines or TSB Bank launching a virtual assistant in five days, banks are trying to find new ways to connect with customers during times of social distancing. Banks are accelerating their technology projects in light of the coronavirus pandemic. Legacy banks in the U.S.
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Bank Innovation
APRIL 2, 2019
Ignite Ideas talks at the Bank Innovation Ignite 2019 conference in Seattle last month tackled issues of financial inclusion, designing products that enhance the customer experience, revamping payments, and rebuilding trust in banking.
Perficient
AUGUST 31, 2020
It’s also a great time to think about innovation. You are probably seeing the pain points for both your contact center and your customers more clearly than ever. A recent study addresses the new reality of customer expectations. Callbacks are another great way to improve customer experience during periods of high usage.
Bank Innovation
MARCH 23, 2020
As customers practice social distancing and financial institutions close branches, banks and credit unions are increasingly helping consumers via video chats. “We We can do anything over video that a branch can do except handle cash and coin,” said Tracey Miller, senior vice president of operations at Pioneer Federal Credit Union.
PYMNTS
DECEMBER 13, 2019
the company that owns popular social media video platform Snapchat, to provide 5G content for users, including enhanced augmented reality (AR) experiences. The initiatives will take advantage of Verizon’s 5G Ultra Wideband tech to not only provide innovative AR products, but content and new ways for people to communicate.
Bank Innovation
MARCH 6, 2020
In this episode, editors discuss the following news developments: How embedded finance can expand into new areas; How banks are taking inspiration from startups in developing customer experience; and How nonbank lenders are tailoring their offerings for […].
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