Perficient

FEBRUARY 22, 2023

Perficient is looking forward to bringing our unique combination of automation technical know-how along with financial services and payments industry expertise to the Banking Automation Summit in Charlotte, North Carolina on March 2-3. Next, we’re observing a continuously increased focus on customer experience.

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Trends North Carolina Customer Experience Charlotte 474

PYMNTS

SEPTEMBER 17, 2020

The pandemic has reshaped how we interact with merchants — and what we expect, as customers, from those increasingly digital interactions. Call it the transformation of CX, shorthand for the customer experience. I see us rapidly adopting more contactless payments or card-on-file interactions within an app.”.

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PYMNTS

MARCH 17, 2020

To stay competitive, especially with digital startups unencumbered by legacy systems, traditional financial institutions (FIs) need to deliver seamless customer services to individual consumers and enterprise customers alike. The Need For Standardization In Cross-Border Payment Processing.

Innovation 228

Innovation Payments System Security 228

PYMNTS

AUGUST 6, 2019

Allow us at PYMNTS to do our own small part in that ongoing effort, and apply that quote to the world of B2B customer experience — and the never-ending push to build a better digital ecosystem around that concept. A robust, predictive and personal customer experience (CX), arguably, is becoming the name of the game. “CX

Customer Experience 170

Customer Experience Data Technology Examples 170

Payments Dive

JULY 24, 2018

Rafik Hanna, senior director of Taco Bell's All Access, shared insight on how the QSR is transforming to drive a best-in-class customer experience and why technology is always at the forefront in a keynote address at the recent ICX Summit.

Technology 150

Technology Innovation Customer Experience Payments 150

Payments Dive

SEPTEMBER 20, 2017

Networld Media Group handed out awards to honor seven innovators in the ATM and mobile technology industries. 19 in conjunction with the Bank Customer Experience Summit. The awards gala took place on Sept.

Customer Experience 220

Customer Experience ATM Fintech Groups 220

Perficient

FEBRUARY 2, 2023

Here are some of the biggest payment trends we’re forecasting for the new year. Security/Biometric Payments With the widespread popularity of digital payments continuing to grow, security remains at the forefront of concern for payment companies and their vendor partners.

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Industry Trends social media Payments 471

Bank Innovation

MARCH 18, 2019

credit unions are testing a blockchain-based digital credential system in different pilots ranging from mobile banking to voice banking and even call centers to improve customer experience, Bank Innovation has learned. Eight large U.S. This blockchain-based digital credential system is called MyCUID.

Customer Experience 170

Customer Experience blockchain System Innovation 170

PYMNTS

MAY 16, 2019

That provides a rough idea of some of the motivation behind Mastercard ’s latest effort in payments and commerce innovation — an effort described in depth in a new PYMNTS interview between Karen Webster and Amnah Ajmal, Mastercard’s executive vice president of core products. Not Just A Number. Think again of that favorite coffee shop.

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Innovation Payments Fintech Cards 170

PYMNTS

DECEMBER 22, 2020

It's no secret that restaurants have been hurting since the pandemic caused a seismic, almost-overnight shift in their customer engagement strategies. Ordering innovations have been especially useful as more consumers tap digital and mobile channels to select and purchase their desired menu items, So said.

Customer Experience 162

Customer Experience Tools New York Strategy 162

PYMNTS

DECEMBER 9, 2020

According to Goldman Sachs, the B2B payments space will see volumes topping nearly $200 trillion by 2028, more than five times the volume of B2C payment flows. According to Disque, the technologies are already in place for B2C firms to take the leap into B2B, but businesses must be strategic about the tools they choose to adopt.

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Innovation Fintech Cards Payments 297

South State Correspondent

JUNE 22, 2022

Every bank wants to be “innovative,” but the truth is innovation is difficult. Add to that a bank’s resource constraints, compliance demands, budget goals, legacy IT infrastructure and talent gaps, and innovation for a bank is extremely difficult. The Problem of Bank Innovation. Framing Innovation.

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PYMNTS

APRIL 10, 2020

“I think one of the largest reasons [insurers are still using checks] is because claim payments, the paying out of a claim, is [a] loss of money, and it is really hard for companies to focus or invest resources in a place in which you are losing money already,” Michele Schmitt, senior product manager for B2B insurance technology firm Tr?v

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Mobile Technology social media Customer Experience 198

Payments Dive

AUGUST 17, 2017

Some are lagging, while others are upgrading technologies and investing in innovation and testing departments. Across the globe, financial institutions are under mounting pressure to meet high consumer expectations, capture and retain market share, and secure mobile transactions – all at the same time. So, how did we get here?

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Customer Experience Security Mobile Meeting 316

Bobsguide

JUNE 3, 2022

Ground-breaking WWS ATM Acquiring Software Wins ATMIA Peter Kulik Innovation Award. The annual Peter Kulik Innovation Award celebrates innovations in the global ATM industry. ” The post AURIGA HONOURED WITH PRESTIGIOUS GLOBAL ATM INNOVATION AWARD appeared first on Bobsguide.

ATM 148

ATM Innovation Florida Software 148

Perficient

FEBRUARY 27, 2024

This blog was co-authored by Perficient’s Insurance Principal and expert: Brian Bell As we step into 2024, the insurance industry faces significant transformations driven by technological advancements and evolving customer expectations. Leveraging cloud technology for streamlined operations and enhanced scalability.

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Trends Industry Operations Customer Experience 221

Accenture

JANUARY 5, 2021

This thought leadership piece looks at Instant Payments in the Middle East – how this innovative trend being implemented in the region and elsewhere is changing the payments landscape, and what banks should do to fully leverage its value.

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Payments Leadership Regional Trends 299

PYMNTS

MARCH 24, 2020

It’s harder to make them simpler, especially when it comes to payments. The Evolution Of Embedded Payments . To integrate payments in the most efficient way, it, of course, helps to define what integrated payments actually mean, across a constantly shifting payments ecosystem.

Innovation 141

Innovation Payments Software Customer Experience 141

Payments Dive

APRIL 24, 2018

Through Friday, June 15, Networld Media Group is accepting entries from innovative, consumer-focused financial institutions and fintech providers whose unique strategies and technologies are heightening the consumer experience.

Customer Experience 207

Customer Experience Strategy Groups Innovation 207

PYMNTS

JULY 12, 2019

In recurring payments, subscription commerce is having a “fear of commitment” moment. And, in retail, sellers of health and beauty products are very prepared to embrace innovation in comparison to healthcare service providers. percent: Portion of consumer services firms that consider innovation crucial to their survival. $35

Customer Experience 190

Customer Experience Data Comparison Innovation 190

PYMNTS

NOVEMBER 16, 2020

Now comes the work of embedding touchless payments anywhere and everywhere people might want them. Thankfully, these daunting hurdles are being overcome with more flexible infrastructures that make it easier to actually put [the] customer experience first.”. In a word: no. Touchless is here to stay. told PYMNTS.

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Cards Payments Innovation Customer Experience 239

PYMNTS

JUNE 15, 2017

There’s no disputing that the pace of innovation in consumer payments over the last several years has been quick and its reach broad. There’s been an abundance of innovation in where consumers shop, what they use to pay when they buy and the devices they use to enable those payments.

Innovation 161

Innovation Payments Cards Customer Experience 161

PYMNTS

DECEMBER 28, 2020

Greg Sassone , senior vice president of business and partner growth at WEX Corporate Payment Solutions, said in a recent PYMNTS Spotlight that no “one size fits all” approach can answer the question for financial institutions (FIs) seeking to modernize their corporate client services and transition B2B payments away from the paper check.

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Payments Innovation Software Fintech 215

Chris Skinner

JULY 19, 2017

I just attended an EFMA conference where the opening presentation talked about the most innovative banks in the world. Customers who have enabled the Capital One skill can ask Alexa about their spending for the past six months–by day, month, or a specific date range–through questions posed in natural language.

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Innovation Capital Conference Customer Experience 298

Perficient

FEBRUARY 27, 2023

The payments industry is no different, and we’re quickly approaching a new intersection point due to the Real-time Payments’ movement into the US. These days, as the US prepares to embrace real-time payments in 2023, the intersection of real-time payments and automation has become a key point of discussion.

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North Carolina Charlotte Payments US 275

PYMNTS

OCTOBER 1, 2019

EMV seems to be that payments issue that just won’t go away, but not in the U.S., The number of EMV payment cards in circulation around the world stands at more than 7.1 Every mandate or chance to upgrade payments technology is, after all, a chance to upgrade the customer experience tied to payments.

Innovation 167

Innovation Customer Experience Retail Operations 167

PYMNTS

DECEMBER 27, 2016

PYMNTS consulted 21 payments executives from across the industry to share their insights on the biggest takeaways from 2016 as part of the “Payments 2016, The Year Of …” eBook. Payments 2016: The Year of Payment Innovation Via Predictive Analytics. Enova also avoids unnecessary ACH fees in this way.

Analytics 110

Analytics Innovation Payments eBook 110

PYMNTS

JUNE 12, 2019

The myth of the lone (and possibly mad) scientist died out a long time ago, as the industrial age led to teams of researchers working together (or at healthy cross purposes) to enable innovation. He added that “our customers buy our product because we offer advantages over the technologies mentioned here. Customer Journey.

Innovation 192

Innovation Retail Metro Case Study 192

PYMNTS

OCTOBER 10, 2018

Consumers expect to be met with technology wherever they go, and quick-service restaurants (QSRs) are no exception. In fact, 62 percent of customers said innovations would make them more inclined to visit QSRs in the future, according to the latest PYMNTS Restaurant Readiness Index.

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Innovation Customer Experience Data America 152

PYMNTS

JUNE 22, 2016

With so much data available, is your organization harnessing it in the most efficient way in order to truly reap all the benefits of big data including driving innovation and improving the customer experience? Karen also serves as a member of the advisory board for several emerging companies.

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Customer Experience Chicago Analytics Big Data 104

PYMNTS

DECEMBER 9, 2019

It’s also about the client experience — from before any service is booked, to their experience within the salon itself, and through to payment and rebooking. That means sitting seamlessly within the customer interaction from booking, through to payment and repeat booking. The One-To-One Relationship.

Innovation 130

Innovation Payments Software Analytics 130

Bank Innovation

MARCH 13, 2017

How do you choose where to focus your innovation team? Marie Floyd, senior vice president of digital customer experiences for Wells Fargo, has some tips. Floyd, who joined Wells Fargo in 2015, has worked in the tech industry for more than 30 years, and for companies like Intuit, eBay, and IBM. In her time at […].

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Innovation Groups Customer Experience Industry 246

PYMNTS

NOVEMBER 9, 2018

percent of retailers have said they innovate to improve customer loyalty. That, in fact, is one of the main findings in the new Retail Innovation Readiness Index from PYMNTS, powered by FinTech firm AEVI. Things have changed, though, he said — one reason why that innovation finding carries such weight. “I

Innovation 174

Innovation Retail Maine Security 174

Bank Innovation

APRIL 1, 2019

This entails transforming legacy platforms, products and capabilities into industry-leading technologies and approaches using a mix of artificial intelligence, […].

Customer Experience 186

Customer Experience Capital Virginia Management 186

PYMNTS

OCTOBER 8, 2020

This is the decoupling of front-end user experience from the back-end commerce capabilities, like product management, pricing, management payments, etc.,” Building the right front-end experience for the consumer starts with understanding customers. . she said. . Leveraging The Data. .

Customer Experience 160

Customer Experience Branding Video Data 160

PYMNTS

JANUARY 6, 2021

And according to Doug Brown, senior vice president and general manager of digital banking at NCR , simplicity and innovation have turned what could have been a disastrous year into a transformational pivot for the better. So we led with technology.”. Brown said in a recent conversation with PYMNTS’ Karen Webster. Nudging Evolution.

Innovation 318

Innovation Data Examples Community Bank 318

PYMNTS

FEBRUARY 18, 2020

There’s not much argument against self-checkout systems as a means of improving the customer experience, but at least a temporary blowback to the technology has begun. Opposition from the workforce that could be displaced by the technology is growing louder, even as consumers appear to be embracing self-checkout.

Technology 160

Technology Customer Experience blockchain Data 160