PYMNTS

MAY 23, 2019

When it comes to innovation, go to the source. has joined the ranks of companies and brands setting up innovation labs. QSR Innovation. The PepsiCo innovation effort comes at a time of significant technology development in the world of restaurants, including quick service restaurants (QSRs). In other words, PepsiCo Inc.

Innovation 148

Innovation Retail Operations Technology 148

Perficient

APRIL 4, 2022

While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing. 1) Know Me – Data & Analytics Relevant to the Customer. 3) Tell Me – Authentic, Relevant Brand Messages and Experiences.

Mobile 294

Mobile Survey User Experience Analytics 294

FICO

MAY 17, 2023

FICO is on a mission to unlock the potential of Applied Intelligence and create a connected end-to-end customer experience. In fact, we are so committed to this and believe in it so deeply that we have changed our mission Here it is: Applied Intelligence – powering your customer connections. Innovation is incredibly important.

Customer Experience 97

Customer Experience Innovation Trends Strategy 97

PYMNTS

JANUARY 18, 2018

In its Global Banking Outlook 2018 survey , EY assessed 221 financial institutions across 29 markets. According to the results, banks argue that innovation, not just regulation, is behind the wheel of progress. Optimism Up. Regulatory pressures, particularly following the global financial crisis, imposed new stressors on global banks.

Regulation 156

Regulation Innovation Fintech Marketing 156

Cisco

AUGUST 11, 2020

The first half of 2020 has demonstrated the remarkable adaptability of the financial services industry in the face of simultaneous disruption to economic, operational, and customer behavior conditions. Impressively, 85% of the companies surveyed rated their institution’s responsiveness as meeting or exceeding expectations.

Innovation 123

Innovation Customer Experience Survey Meeting 123

Insights on Business

JANUARY 10, 2017

For traditional businesses, adapting to this trend involves fundamentally reinventing strategy, operations and technology. Strategically, digitally reinvented businesses maintain an overarching focus on experience rather than production. RBS soon will deploy a chat bot using IBM’s Watson technology to answer customers’ questions.

Customer Experience 87

Customer Experience social media Video Innovation 87

South State Correspondent

MARCH 14, 2024

Now, with customers, and relationship managers switching banks at one of the highest rates, banks need to adapt to remain relevant. The bank that will be around in the next 50 years will be one that develops the ability to build infrastructure now that allows for efficient innovation in the future. Few companies were more innovative.

Innovation 195

Innovation Strategy Capital Comparison 195

PYMNTS

APRIL 1, 2019

At the end of the day, he noted, trust is the critical element at credit unions, and the main differentiator between credit union customers and other banking customers. It’s a statement borne out by the new Credit Union Innovation Playbook , a PYMNTS/ PSCU collaboration. But, Lynch noted, it is still a starting point.

Innovation 141

Innovation Fintech Fraud Security 141

PYMNTS

APRIL 27, 2018

The latest Restaurant Readiness Index revealed that kiosks are seeing the strongest growth among the nine in-store technologies surveyed by PYMNTS’ analysis. The company, started by celebrity chef Danny Meyer, said the kiosks should make staff more available to focus on food preparation and the customer experience.

Innovation 105

Innovation Study Google Survey 105

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. 1 Accenture 2019 Global Payments Survey.

Survey 150

Survey Customer Experience Payments Management 150

PYMNTS

SEPTEMBER 8, 2020

Thunes, the FinTech startup that operates a global cross-border payments network for emerging economies, announced on Tuesday (Sept. PYMNTS surveyed 5,000 consumers and 500 microbusinesses to examine the impact of instant payouts on their business and household cash flow, and their loyalty (or lack thereof) to the businesses sending them.

Payments 141

Payments California Apple Video 141

Abrigo

FEBRUARY 3, 2020

Creating more efficient operations and improving customer experiences are the goals driving technology strategies and investments at many U.S. financial institutions, according to Bank Director magazine’s latest survey of CEOs, executives and directors for its 2019 Technology Survey. Technology spending priorities.

Resources 150

Resources Security Customer Experience Fraud 150

PYMNTS

MARCH 14, 2018

A report released this week by the companies found ASEAN financial institutions are increasing their payments innovation investments, with real-time payments largely viewed as the primary catalyst to digital transformation for both consumer and corporate services.

Payments 110

Payments Regional Survey Innovation 110

PYMNTS

SEPTEMBER 24, 2019

The application operates on R3’s Corda platform and is designed to facilitate trade finance transactions; the trial completed simulations of real-world trade finance transactions, the company noted. Two-thirds also agreed that their organizations stand to reduce their trade finance operational costs by at least 20 percent by using blockchain.

blockchain 139

blockchain Customer Experience Survey Operations 139

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

South State Correspondent

JANUARY 23, 2023

Our innovation working group, called Spark, has been playing with the tool for the past several months, and this article details how we use it to jump our productivity by 20%. How Bankers Will Use This Amazing Tool Bankers can use ChatGPT in various ways to improve their productivity, operations, and customer experience.

Tools 370

Tools Examples Analysis Data 370

FICO

NOVEMBER 16, 2022

Our recent global survey reveals the investment priorities and functionality requirements for enterprise-level fraud solution buyers. In August 2022, we commissioned a survey of 156 global executives and managers from retail banks and retail financial institutions. Enterprise Fraud Solution Buyers Want More Agility, More Data.

Fraud 52

Fraud Data Survey Regional 52

Insights on Business

JANUARY 4, 2018

In banking and in financial services generally, we’re seeing new technologies emerge every day, in both customer-facing and operational capabilities. This is due, in part, by the rise of the fintechs, which are driving innovation across every area of banking. The importance of the customer experience can’t be overstated.

Customer Experience 156

Customer Experience Innovation Fintech System 156

PYMNTS

DECEMBER 28, 2020

One-quarter of respondents said that they wanted shorter teller lines, while 31 percent desired longer operating hours for greater access to financial services. ATMs are expected to play a crucial role in banking’s future, in fact, but only as long as they meet customers’ rapidly changing expectations.

ATM 182

ATM Meeting United States Industry 182

Cisco

APRIL 26, 2022

Creating new customer value from AI. A recent global survey of bank executives by The Economist Intelligence Unit highlights AI’s anticipated impact on competitiveness. More attention is also turning to gaining competitive advantage from under-used customer data collected via conventional operations. Customer Value.

Big Data 148

Big Data Data Analytics Examples 148

Accenture

OCTOBER 14, 2019

Payments innovations—from mobile, seamless interfaces to APIs to modern credit scoring—are enabling spontaneous, real-time offers, like point-of-sale (POS) credit and partner-driven distribution models, that make lending easier for both credit users and issuers. 2 RatePAY.

Payments 150

Payments Lending Examples Innovation 150

Abrigo

OCTOBER 21, 2019

A tech culture can be a catalyst for growth and put your customers at the center of the banking experience. Start by looking inward To develop a digital, customer-centric financial institution, it must first look inward. Internal culture really does exude back out to how your customers perceive you.”

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

Accenture

AUGUST 15, 2019

We see this people evolution occurring across three main elements: new roles, new ways of working and innovative learning. Learn more about the importance of an agile workforce in creating the new bank back office in our report, Untangle Banking Operations: Simplify the experience, simplify the work. Roles reinvented by AI.

Operations 150

Operations Survey Strategy Examples 150

Perficient

JULY 11, 2022

Since Square purchased Afterpay, customers can get an Afterpay card to use with participating retailers that operate with Square, which lets customers use Afterpay for in-store purchases. Afterpay is offered at thousands of merchants – notable names include Nordstrom, Bed, Bath & Beyond, and Nike.

Fintech 474

Fintech Trends South Dakota Apple 474

PYMNTS

JULY 9, 2020

By texting “SAFE,” Quiq’s artificial intelligence (AI)-powered chatbot leads through a three-question survey related to the health practices observed on site. For now, restaurants that are reopening are operating at 50 percent or less capacity, said Monastero, pressuring margins. That might change a bit when this is all over.

Texas 211

Texas Training social media Dallas 211

PYMNTS

APRIL 4, 2019

So it is with financial services – and so it is, specifically, with innovation within financial services. In a podcast with Karen Webster, Amir Wain, CEO of i2c , discussed the state of readiness among the top-performing financial sector innovators. Shakespeare once wrote, in words given voice by a gloomy Dane: “The readiness is all.”.

Innovation 119

Innovation Fintech Survey Customer Experience 119

PYMNTS

JULY 24, 2019

According to a recent survey , 90 percent of businesses now expect real-time payments – but, as with many innovations, there is a gap between expectations and reality. percent of surveyed AP professionals paid invoices via paper check. FIs do see the benefits, according to a survey by Citizens Commercial Banking.

Payments 167

Payments Survey Community Bank Fraud 167

FICO

JUNE 21, 2023

Home Blog Feed test See Customers Clearer with Hyper-Personalization at Scale Are you seeing the people behind the data? In fact, Forrester’s 2023 US Banking Customer Experience Index Rankings report found that emotional connection is a bigger driver of customer satisfaction and loyalty than ease or effectiveness.

Customer Experience 52

Customer Experience Analytics Data Technology 52

PYMNTS

NOVEMBER 27, 2018

Consumers may secure the majority of payments innovation efforts, but when it comes to cross-border payments, the opportunity undoubtedly lies in corporate transactions. Innovators cannot afford to delay their initiatives, either, considering the pace of change in this market.

Payments 123

Payments Innovation Comparison Meeting 123

PYMNTS

JANUARY 13, 2020

During the session, Karen Webster talked with Amyn Dhala, vice president, global product management, AI Express, Mastercard, about what it will take to get AI into more financial institutions (FIs) and other operations in the coming years. percent of banks in our survey equipped with genuine AI systems. Take just a few data points: 63.6

Fraud 207

Fraud Customer Experience Data Technology 207

PYMNTS

JUNE 6, 2017

As a result, it’s important that merchants refocus their efforts on enhancing the customer experience to achieve retention and maintain loyalty. Upon surveying more than 100 retail operations leaders across 250 store locations, the study revealed barriers blocking growth and the key performance indicators being used for measurement.

Study 100

Study Retail Austin Customer Experience 100

PYMNTS

JULY 10, 2018

Use of online banking portals for corporates is ubiquitous — 99 percent of executives recently surveyed by JPMorgan said they conduct business banking online. Most survey respondents told JPMorgan that, though they conduct banking online, there are some processes that require in-person or over-the-phone interactions with their banks.

Online 100

Online Meeting Survey Analysis 100

Gonzobanker

JULY 8, 2022

While experience is a critical ingredient for the top technology role, it’s important to recognize that decades of experience translate to a leader who grew up in the “tactical” era of technology. The operational world of cash, checks, deposit slips, passbooks, and teller terminals used to dominate bank tech budgets.

Resources 146

Resources Leadership Technology Management 146

PYMNTS

MARCH 16, 2017

Williams-Sonoma announced its operating results for Q4 and fiscal year ended January 29, 2017 on Wednesday (March 15). per share, according to an average estimate of 14 analysts surveyed by Zacks Investment Research. “In The retailer said it had profit of $1.63 per share and earnings of $1.55

Leadership 100

Leadership San Francisco Branding Customer Experience 100

Accenture

JULY 8, 2019

As this wave of digital innovation reaches commercial banks, the sector’s leaders are looking to harness it to re-energise their growth. While they love the convenience of digital services, SMEs also crave a ‘human touch’ at moments that matter, according to our latest UK SME Banking Survey.

Tools 150

Tools Management Customer Experience Technology 150

PYMNTS

JUNE 19, 2018

And though some restaurants are making strides on technological innovation, some restaurants still have a way to go. As restaurants seek to innovate with consumer preferences in mind, here are some online features that consumers look for in their preferred restaurants: Third-Party Aggregator App. Debit Cards. Gift Cards.

Survey 115

Survey Cards Study Innovation 115

PYMNTS

JANUARY 22, 2021

QSRs are realizing the benefits of offering customized rewards geared toward patrons’ specific needs through the channels they use most. One PYMNTS survey revealed up to 84 percent of consumers are choosing businesses that customize their engagement efforts to their needs.

Data 144

Data Customer Experience United States Policies 144