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Perficient Names Five Area Vice Presidents, Expands Executive Leadership Team

Perficient

The expanded executive leadership team will drive continued growth and operational excellence across Perficient while delivering superior solutions for clients. “As “We’re in the business of helping our clients power innovation and deliver exceptional customer experiences. ” Mary-Beth Ostasz, AVP of U.S.

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Perficient’s Brian Flanagan Featured in 2021 SoDA Report

Perficient

The dynamic nature of digital technology gives us the power to adapt. And with constantly changing customer expectations, we NEED to adapt. The SoDA Report is its regular publication that brings together research, thought leadership and case studies from some of the world’s leading digital agencies and technology innovators.

Report 496
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3 Fundamentals Every Digital Strategy (Still) Needs

Perficient

Our strategists use Perficient’s CX IQ Customer Experience Assessment to evaluate clients’ customer experience strengths and weaknesses. CX IQ results tell us that, on average, an organization’s functional leaders agree on about 74% of the capability-related issues their firms are facing.

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NCR: Financial Institutions Will Need To Continue Innovating

PYMNTS

What I hope we bring with us from 2020 is a positive and caring attitude for all with a passion for continued positive change. Customer experience transcended channels, and we all learned to harness the organization and technology to connect experiences with customers in a more profound way.

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What Quibi’s Flameout Teaches Us about Behavior Change

Perficient

It’s unfair to fault Quibi’s leadership for failing to anticipate a global pandemic. Yet the platform’s self-imposed user experience shortcomings left the company exposed to new headwinds. Quibi needed to move users above the FBM action line.

US 294
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Do you want a more engaged team? Here is an approach

Perficient

Gartner customer experience research shows the value of team engagement: Two-thirds of the drivers of customer satisfaction are due to “feel factors,” or how customers feel during and about their experience. Management is more quantitative, while leadership is more qualitative. Be transparent.

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eBay?s CTO Becomes SVP Of Payments

PYMNTS

“Payments is a critical initiative for eBay as we remain sharply focused on improving the customer experience on our platform. Steve brings exceptional leadership, business, product and technology expertise, as well as experience building eBay’s new payments capabilities from the beginning, to this role.